CURRICULAM VITAE

Mr. SOURAV DE.ADDRESS:: 20/1/1, Brindabon Mullick Lane, Kadamtala,Howrah-7111 101Ph:: 9830175156 (H) 9836271862E-Mail:: Speaking_Sourav@rediffmail.com

Objectives :: Seeking an opportunity to sell my skill and experience in a globally competitive environment on challenging assignment that shall yield the twin benefit of job satisfaction and professional growth.

Experience:-

[1] (a) Company : Atlas Documentary Facilitators Company Pvt. Ltd. (b) Designation : Phone banker . (c) Tenure : June ’11 to till date. (d) KRA : Handling calls of liability & credit cards of HDFC Bank Ltd. Solving quires, complains and cross selling of all liability & Credit Cards products according to customers’ needs and wants.

[2] (a) Company : IBM Global Process Services Pvt. Ltd. (b) Designation : Sr. Customer Care Executive. (c) Tenure : March ’07 to June’11. (d) KRA : Handling escalation calls from Prepaid-customers of Bharti Airtel. [3] (a) Company : Customer First Services Pvt. Ltd. (b) Designation : Customer Care Executive. (c) Tenure : Sept’05 to Aug’06 (d) KRA : Handling calls from Prepaid-customers of TATAINDICOM.

[4] (a) Company : Santuka Associate Pvt. Ltd. , C&FA of the DABUR PHARMA LTD. (b) Designation : EDP (Electronic Data Processing) operator & Sales-Support. (c) Tenure : Feb’04 to March’05. (d) KRA : Order processing, Payment maintenance, Stock maintenance, Processing

of Month-End reports and coordination with Sales forces of the three divisions- Branded, Oncology and Specialty.

[5] (a) Company : Sadani Apparels Pvt. Ltd. (b) Designation : Computer operator. (c) Tenure : Feb’03 to Jan’04. (d) KRA : Billing to retailers throughout WB and North-Eastern states, Stock

maintenance and preparation of periodical reports.

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Academic Qualification:

Examination Board Div. Percentage(%)

Passing Year

B.Com (Hons.) Calcutta University

2nd. 43.13 2000

Higher Secondary

WBCHSE 2nd. 48.9 1997

Madhyamik Exm.

WBBSE 1st. 65.56 1995

Professional Qualification:

(1)Diploma in Computer Application (DCA) from THE BRITISH INSTITUTE, Kolkata.(2)Undergoing Post Graduation Diploma in Computer Application (PGDCA) from DOEACC,

Dept. of Electronics, Govt. of India.(3)Call centre training from ACCESS.

Personal Information:

Date of Birth: 9th. Nov 1978.

Father’s Name: Mr. Arun Kumar De.

Sex: Male.

Marital Status: Married.

Nationality: Indian.

Language Known: Bengali, Hindi, English.

Hobbies: Art of Living volunteer , reading spiritual books.

Interests: Traveling and friendship.

Date: SignaturePlace:

(SOURAV DE)

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