curriculum business administrator 2020

Curriculum Business Administrator 2020

1 Profile The vocational training for Business Administrator is based on training and learning at the vocational school, the training company and the practical training center. The training course takes two years. Students will get a Swiss approved diploma when they pass the final exam.

After successfully completing the vocational training, several courses for further education can be attended.

2 Competences The syllabus is designed in accordance with the required core competences of a Business Administrator:

Core Competences Business Administrator

1. Communicating within the company and dealing with customers

2. Creating documents

3. Working in operational processes

4. Planning and organizing

5. Handling office equipment

6. Data handling

7. Understanding interrelations in business and society

8. Mastering the Myanmar language and the various forms of communication

9. Mastering English in a professional setting

10. Applying methodological, social and personal competences

For each core competence, there are several specific objectives and corresponding competences, which are listed in the Annex. The syllabuses of the individual subjects are referenced to the catalogue of competences and published on the CVT Homepage.


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3 Lesson board The subjects taught are:

Business and Economy Business Administration, Accounting, Basic Law, Basic Economics

English Business English, Level A2-B1

Information/Communication/Administration International Computer Driving License 5 ICDL-Modules: Computer Essentials, Word Processing, On-line Essentials, Excel, Power Point

Myanmar/Social Skills Mastering of mother tongue and self-competences

In addition, lessons are provided for:

Interdisciplinary Applications Linking of subjects, applied knowledge

PTC Professional Training Center

Tutored Learning Time for homework, revision and test preparation, coached by a teacher

Supervised learning Self-determined computer practice, supervised by a teacher

The lesson board shows the number of lessons provided per subject and additional learning methods:


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4 Qualification system The qualification system consists of four elements including promotion:

• Entrance test (Admission Note) • Scores IIC (IIC Certificate) • Grades achieved during the dual course (Record Card) • Final exam (BA Diploma)

(1) Entrance Test (Admission)

Type of Qualification Description Duration Qualification

School Basic mathematical operations, fractions, percentages

30 min. 25 points each = 100 points

English basics (reading/writing) 30 min.

ICT: 10-finger typing system 10 min.

Myanmar Language (reading/writing)

30 min.

The entrance test is passed and the student has access to the IIC if a minimum of 55 points (55%) is reached.

An admission note will be given to successful applicants.

(2) Intensive Introduction Course IIC (Promotion)

Type of Qualification Subject/Description Duration Qualification

School ICA ICDL module 1 and 2 pass/fail

B&E Written exam 90 min. 100 points each = 300 points

English Written exam (reading,

writing, listening) 90 min.

ML&SS Written exam (reading, writing)

90 min.

The IIC is successfully completed and the student is promoted, if

o at least one ICDL module is given a pass, o a minimum of 165 points (55%) in B&E, English and ML&SS is reached and o the score in not more than one of these subjects is less than 55 points.

An IIC certificate will be issued in case of successful promotion; in case of a retention, a report card will state the corresponding result.


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(3) First year (Promotion)

Type of Qualification Subject/Description Duration/weight Qualification

School ICDL modules 3 and 4 pass/fail

Final tests of 1st and 2nd term in each of the four subjects covering all topics of the corre-sponding term

B&E Written exam 90 min. 6 tests 100 points each

= 600 points/2 = 300 points

English 1st sem.

Written exam (reading, writing, listen-ing)

90 min./100 points

English 2nd sem.

Written exam (reading, writing, listen-ing) Oral exam (speaking)

90 min./75 points

15 min./25 points

ML&SS Written exam 90 min.

The first year is successfully completed and the student is promoted, if

o at least one ICDL module is given a pass, o a minimum of 165 points (55%) in B&E, English and ML&SS is reached and o the score in not more than one of these subjects is less than 55 points.

Promotion/retention will be stated in the report card of the 2nd term.


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(4) Second year and final exam (Qualification BA)

Type of Qualification Subject/Description Duration/weight Qualification

School

ICA ICDL module 5 pass/fail

Credit points

Final test of 3rd and 4th term in each of the three subjects covering all topics of the corre-sponding term

B&E Written exam 90 min. 6 tests 100 points each

= 600 points/2 = 300 points

English Written exam (reading, writing, listening)

90 min./75 points

Oral exam (speaking) 15 min./25 points

ML&SS Written exam 90 min.

Final exam points ICA 5 ICDL-Modules Each "pass" = 40 points

5 x 40 = 200 points

B&E

Written exam Swiss made

90 min. 3 tests

100 points each

= 300 points English Written exam (reading,

writing, listening) Swiss made

120 min./75 points

Oral exam (speaking) Swiss supervision

15 min./25 points

ML&SS Written exam 90 min./75 points

Oral exam 15 min./25 points

School total 800 points/8 = 100 final points

Training Company

Assessment of practi-cal competences

Role play with subsequent dialogue on the basis of the practical compe-tences

20 min. pass/fail

The title as “Business Administrator CVT” is obtained, if

o the assessment of practical competences is given a pass, o at least four out of five ICDL modules are given a pass, o a minimum of 55 final points (55%) is reached and o the score of not more than one subject is less than 55 points.

Grades Points A 85-100 B 70-84 C 55-69 D 30-54 E 1-29


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(5) Resit of final exam

Students who have failed qualification, can resit the final exam two times at most. There are two options for a resit:

a) Resitting by attending the second year in school and getting new grades for the 3rd and 4th terms and the final exam. The usual school fee for one year is charged.

b) Resit of the final exam without attending school in subjects where fewer than 55 points were achieved. In this case, new grades are only given in the subjects to be resat, i.e. done again. An ex-amination fee is charged, which includes the opportunity to attend the revision phase in school dur-ing the last weeks of the 4th term in the corresponding subject(s).

(6) Rules for retests (which replace missed tests):

Students who miss a test that is relevant to promotion have to hand in a letter giving reasons and requesting a retest. This letter has to be signed by both parents and training company (1st – 4th term).

The dates of the retests are announced in the annual plan. Students who miss the retests as well are not promoted.


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Annex

(1) Core Competences and Corresponding Objectives

1 Communicating within the company and dealing with customers

1.1 Business administrators are able to follow conversations, statements and discussions. They under-stand the speaker's intentions and react appropriately. . Business administrators express the es-sential points of a statement in a clear, logical and correct way and present facts and opinions in an intelligible form.

1.2 Business administrators are skilled at handling customers and are open to their needs. They know that a sound evaluation of customer needs will form the basis for efficient further procedure. They are also able to present products and services in a customer-oriented way.

2 Creating documents

2.1 Business administrators are able to independently create attractive, suitable external or internal documents for operational tasks.

2.2 Business administrators are aware of the importance of their own behavior and can prepare per-sonal documents according to the situation.

3 Working in operational processes

3.1 Business administrators understand the necessity to proceed systematically when carrying out their work. They are prepared to understand simple operational procedures, to support them and to act accordingly.

3.2 Business administrators can perform recurring tasks in the accounting department of a company. They apply the usual customary calculation methods in commercial payment transactions.

4 Planning and organizing

4.1 Business administrators know the importance of auxiliary means and equipment for scheduling and can use them in a targeted and appropriate manner.

4.2 Business administrators are aware of the advantages and opportunities of good planning and are able to plan their work both in the company and the personal field.

4.3 Business administrators analyze an organizational chart and are aware of the importance of good organization.

5 Handling office equipment

5.1 Business administrators are prepared to design work processes in a conscious and efficient way and they are experienced in using the appropriate technical office equipment sensibly and cost-effectively.

5.2 Business administrators explain ecological, economic and health requirements at their workplace and are able to implement appropriate measures. They are prepared to commit themselves to the sustainable use of energy (e.g. appropriate room temperature for cooling) and office materials.


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6 Data handling

6.1 Office assistants know that they have to handle information and data in a responsible way. They procure and maintain this information in a task-oriented and focused manner.

6.2 Business administrators handle information and data of all kinds with responsibility and in confiden-tiality. They use electronic and conventional filing systems (e.g. archives) correctly and adapted to the specific situation.

6.3 Business administrators are able to take measures against data loss, protect data from unauthor-ized access and destroy data that is no longer needed.

7 Understanding interrelations in business and society

7.1 Business administrators understand the company as an actor of society and partner of different stakeholders.

7.2 Business administrators see themselves as part of society and deal with social, cultural, economic and ecological issues. They take on various roles in social life (employees, consumers, tenants, taxpayers, etc.) and tailor their actions accordingly.

8 Mastering the Myanmar language and the various forms of communication

8.1 Business administrators can correctly interpret what they have heard and seen and can react ap-propriately.

8.2 Business administrators understand statements and texts and identify their purpose.

8.3 Business administrators are able to use the language in a clear and correct manner.

9 Applying English in a business environment

9.1 Business administrators apply suitable strategies for successful oral and written communication.

9.2 Business administrators use the various forms and formats of written communication connected to business.

9.3 Business administrators master vocabulary, grammar and style of essential business English used in their professional and social context. They get help for overcoming language problems by using suitable aids.

10 Applying methodological, social and personal competences

10.1 Applying their methodological competences, business administrators work in an orderly and planned way, use resources sensibly and are goal-oriented when solving problems.

10.2 Applying their social and personal competences, business administrators design interpersonal goals and cope professionally with challenges in communication and in the team. They are pre-pared to work on their own development.


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(2) Catalog of Competences (Training Company)

This catalogue can be used as a competence diagram. By ticking the corresponding boxes the training com-pany assesses and records the progress of the trainee.

Key: grey shade: company and school orange shade: PTC

Competences (Training Company)

1 Communication within the company and dealing with customers

Communicating and cooperating within the company

1.1.1 I successfully handle the in-company communication and cooper-ation as appropriate to the specific situation.

I thereby support superiors, other staff members or departments in coordinating tasks, meeting requirements and solving business problems.

0 1 2 3

Having professional conversations

1.1.2 a I can follow a conversation with superiors, other employees and colleagues. I can give an oral summary of the conversation.

0 1 2 3

1.1.2 b I receive customers in a friendly way and behave in a courteous and helpful manner. When talking to customers, I can put the conversation into context and take an active part in it. In doing so, I pay attention to the right wording that is appropriate for the addressee.

0 1 2 3

1.1.2.c I can give an oral summary of conversations that I have with cus-tomers.

0 1 2 3

Making professional telephone calls

1.1.3 Following internal guidelines, I conduct telephone conversations in a correct, focused and compliant manner. I respond to the cus-tomer's requests, provide the information as far as possible inde-pendently and get help if necessary.

0 1 2 3

Creating memos 1.1.4 During or after a conversation, I will record the essential points in a note, as practised in my company. I forward the note to the per-son responsible.

0 1 2 3

0 1 2 3

competence not acquired

competence partly acquired

competence acquired competence acquired with distinction


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Competences (Training Company)

Knowing products and services

1.2.1 In my own words, I point out the essential products and services of my company or business unit in a clear and technically cor-rect manner, - where they are used, - which special characteristics they have, - what benefit they have for the various customers.

In addition, I can list the most important competitors together with their comparable products and services.

0 1 2 3


Creating documents independently

2.1.1 I independently create and design simple documents based on keyword information such as e-mails, standard letters, forms, notes, tables, simple minutes, etc. I use the given templates and forms. I make sure that the document is intelligible, suited to the situation and geared towards the addressees.

0 1 2 3


Describing internal workflows

3.1.1 I explain workflows that I know in my own words. I present them on my own and in a clear way. I use a suitable or given format of representation.

0 1 2 3

Taking care of logisti-cal workflows

3.1.2 a I handle parts of the internal mail, i.e. its entrance, exit and distri-bution. I thereby pay attention to central elements such as confi-dential mail, delivery notes, etc.

0 1 2 3

3.1.2. b I take care of parts of the warehouse. I pay attention to central el-ements such as delivery times, stock monitoring, etc.

0 1 2 3

Providing internal documentation

3.1.3 Using templates or checklists, I compile existing material for doc-umentation (e.g. for conferences, in-house events, customer talks, meetings, brochure stands, etc.).

0 1 2 3

Working in accord-ance with checklists

3.1.4 Using a given checklist, I process individual orders accurately and exhaustively (e.g. setting up a meeting room, checking in-coming goods, calculating claims for expenses, etc.).

I independently create checklists for orders or work that I am fa-miliar with.

0 1 2 3

Processing account-ting documents

3.2.1 I independently carry out certain steps in the processing of ac-counting documents (e.g. sorting and filing accounting

0 1 2 3


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Competences (Training Company) documents, making postings or payments) and explain the most important stages in the accounting process.


Managing company appointments

4.1.1 I autonomously apply the instruments for scheduling that are used in my company. I pay attention to correct, complete and ver-ifiable entries. I will treat the information as confidential.

0 1 2 3

Personal time man-agement

4.2.1 I plan personal activities and assignments (e.g. daily or weekly planning for my work area, my course documentation, school dates) using familiar planning tools. I set priorities and monitor success.

0 1 2 3

Knowing the training company

4.3.3 I explain the organigram of my training company and name the relevant actors by name and title.

0 1 2 3

5 Handling office equipment

Using office equip-ment

5.1.1 I use office material and equipment according to their intended purpose, in an experienced as well as ecologically and economi-cally sensible way.

0 1 2 3

Operating communi-cation tools

5.1.2 I operate the means of communication of my company with rou-tine. I master the most important technical operations and carry out everyday maintenance functions.

0 1 2 3

Operating technical equipment

5.1.3 I name the basic and extended functions of the in-house photo-copier and multifunction device and use them in an energy-effi-cient way. I introduce third parties to their operation.

0 1 2 3

5.1.4 In the event of error messages and malfunctions of photocopiers and multifunction devices, I will fix the problem myself or take ap-propriate action if necessary

0 1 2 3

Ecological waste dis-posal

5.2.1 I dispose of common office consumables and IT accessories in an environmentally friendly way and in line with the specifications of my company. I apply the guidelines for environmentally sound waste disposal.

0 1 2 3


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6 Data handling

Obtaining information and data

6.1.1 I use instructions to obtain the information and data I need so that I can carry out my tasks. I get quick access to frequently used in-formation and data.

0 1 2 3

Maintenance of data 6.1.2 I update existing data and adjust it reliably and quickly following the instructions.

0 1 2 3

Filing data and docu-ments and keeping them in accordance with the regulations

6.2.1 I store data and documents in my company’s filing system ac-cording to specifications. I apply the legal requirements for the re-tention period of certain documents.

0 1 2 3

Creating a system-atic filing system for the personal work-station

6.2.2 I independently create a filing system for my work area using the resources available in the company.

I explain the structure of the given system or of my system. In do-ing so, I point out the particularly suitable classification criteria for certain filing systems.

0 1 2 3

Working in the ar-chive

6.2.3 I reliably carry out individual archiving steps (paper or electronic) on my own and in line with the company’s archiving system.

I can explain the structure of the internal archive.

0 1 2 3

Protecting data 6.3.1 When I use my data, I consciously take preventive measures to protect it against misuse and manipulation. In doing so, I comply with the operational and legal requirements.

0 1 2 3

Backing up and re-storing personal data

6.3.2 I back up my personal data regularly. I use the most suitable backup medium (e.g. stick, cloud, hard disk, etc.). I also check whether the backed-up data can be successfully restored.

0 1 2 3

Destroying data, doc-uments and objects

6.3.3 I delete or destroy data, documents and objects according to in-structions. In doing so, I observe the operational and legal re-quirements.

0 1 2 3


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(3) Catalog of Competences (School)

The curriculum of the four subjects Business & Economy (B&E), Information/Communication/Administration (ICA), English (EN), Myanmar Language and Social Skills (ML) are based on the following specific compe-tences:

Key: IIC = Intensive Introduction Course DT = Dual Training grey shade: company and school

Competences (School) IIC DT

1 Communication within the company and dealing with customers

Having professional conversations

1.1.2 a I can follow a conversation with superiors, other employees and colleagues. I can give an oral summary of the conver-sation.

1.1.2 b I receive customers in a friendly way and behave in a cour-teous and helpful manner. When talking to customers, I can put the conversation into context and take an active part in it. In doing so, I pay attention to the right wording that is ap-propriate for the addressee.

I can give an oral summary of conversations that I have with customers.

ML/EN ML/EN


Creating documents independently

2.1.1 I independently create and design simple documents based on keyword information such as e-mails, standard letters, forms, notes, tables, simple minutes, etc.

I use standard office programs and the given templates and forms. I make sure that the document is intelligible, suited to the situation and geared towards the addressees.

ICA ML/EN

ICA

Writing a job applica-tion

2.2.1 I write a professional, attractive job application. I pay atten-tion to the most important elements of a curriculum vitae and a letter of application. I prepare my personal application dossier on the basis of my current competencies.

ML/EN

ICA

Writing personal doc-uments

2.2.2 I formulate personal messages in an appropriate style, suited to the addressee and the situation (e.g. congratula-tions, letters of condolence, etc.)

ML

Compiling requests 2.2.3 I write requests or personal letters (e.g. inquiries to superi-ors and authorities, cancellation of subscriptions, etc.) in a promising and appropriate style.

ML/EN

ICA


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Describing internal workflows

3.1.1 I explain simple workflows known to me in my own words. I present them on my own and in a clear way. I use a suit-able or given format of representation.

ICA

Processing account-ing documents

3.2.1 I independently carry out certain steps in the processing of accounting documents (e.g. sorting and filing accounting documents, making entries or payments) and explain the most important stages in the accounting process.

B&E B&E

Mastering basic arithmetic operations and percentage cal-culation

3.2.2 I correctly apply the basic arithmetic operations and per-centage calculation in various commercial areas (e.g. dis-count, cash discount, value added tax, withholding tax).

B&E

Calculating interest 3.2.3 Using real-life examples I calculate interests following commercial practice.

B&E

Performing currency conversions

3.2.4 I explain exchange rate types of foreign currencies and calculate currencies using simple examples.

B&E

Explaining basics of accounting

3.2.5 I explain the purpose of accounting, i.e. to provide infor-mation for monitoring progress and making decisions.

B&E

Managing the double entry system of ac-counting

3.2.6 I process accounting data using T-accounts and the dou-ble entry system. I interpret the corresponding business documents.

B&E B&E

Preparing statement of financial position and income state-ment

3.2.7 I prepare a professionally structured statement of financial position (balance sheet) and the corresponding income statement.

B&E

Working with chart of accounts

3.2.8 I explain the structure of a chart of accounts and record transactions accordingly.

B&E

Managing accounts receivable/ accounts payable

3.2.9 I explain and keep records of basic debtor/creditor ac-counting. I book receivables and payables as well as in-coming and outgoing payments.

B&E


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Explaining bank pay-ment transactions

3.2.10 I describe the options and the process of payment trans-actions with banks. I explain the account statements of a bank.

B&E

Explaining deprecia-tion

3.2.11 I explain why and how the depreciation of non-current as-sets has to be taken into account.

B&E

Working with a pro-fessional accounting tool

3.2.12 I understand the basics of a simple electronic bookkeep-ing tool and process accounting data accordingly.

B&E


Using scheduling tools

4.1.2 I routinely use standard software and other scheduling tools. I pay attention to correct, complete and traceable entries.

ICA

Explaining organiza-tional charts

4.3.1 I describe the various ways of organizing a company. I draw corresponding charts for a given organization and analyze it (hierarchy, span of control, tall and flat organi-zation).

B&E

Explaining function of main departments

4.3.2 I describe the work and responsibility of the main depart-ments of a company (i.e. logistics, purchase, production, sales, human resources, finance, services).

B&E

Knowing the training company

4.3.3 I explain the organigram of my training company and name the relevant actors by name and title.

B&E


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6 Data handling

Obtaining information and data

6.1.1 I use instructions to obtain the information and data I need so that I can carry out my tasks. I get quick access to fre-quently used information and data.

ICA

Filing data and docu-ments and keeping them in accordance with the regulation

6.2.1 I store data and documents in my company's filing system according to specifications. I apply the legal requirements for the retention period of certain documents.

ICA

Protecting data 6.3.1 When I use my data, I consciously take preventive measures to protect it against misuse and manipulation. In doing so, I comply with the operational and legal require-ments.

ICA

Backing up and re-storing personal data

6.3.2 I back up my personal data regularly. I use the most suita-ble backup medium (e.g. stick, cloud, hard disk, etc.). I also check whether the backed-up data can be success-fully restored.

ICA

Destroying data, doc-uments and objects

6.3.3 I delete or destroy data, documents and objects according to instructions. In doing so, I observe the operational and legal requirements.

ICA

7 Understanding interactions in business and society

Explaining the role of a company

7.1.1 In the context of a business model, I explain the expecta-tions that customers, suppliers, employees and other stakeholders have of a company. Furthermore, I show the expectations that a company has of these target groups. I describe the social, technological, economic and ecologi-cal spheres in which a company operates.

B&E

Assuring the success of a business

7.1.2 I explain how a business can ensure its success by formu-lating precise objectives, a corresponding strategy and a plan for the implementation.

B&E

Supplying the com-pany with capital re-sources

7.1.3 I explain why companies need capital. I describe the ma-jor sources of finance for a business (i.e. owner’s funds, loans, mortgages, short-term finance, microfinance).

B&E


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Motivating employ-ees

7.1.4 I describe the different aspects of an effective manage-ment of human resources: methods of recruitment, selec-tion, training, methods of motivation, salary system and communication.

B&E

Implementing mar-keting strategies

7.1.5 I explain the strategies how marketing can influence cus-tomers’ decisions by using market research und the mar-keting mix.

B&E

Insuring everyday risks

7.1.6 I describe the principles and benefits of the most im-portant insurance types and illustrate the corresponding risks for my company, myself and my social environment by means of examples.

B&E

Paying taxes 7.1.7 As an employee and consumer, I list the most common taxes (direct taxes, consumer taxes) and explain their pur-pose.

B&E

Knowing basics of law

7.1.8 I show the difference between sole trader, partnerships and companies. I explain the essential features of common types of con-tracts (purchase, rental, leasing and employment con-tracts).

B&E

Knowing basics of economics

7.2.1a I describe the different kinds of needs and the correspond-ing free and economic goods.

I explain the meaning of the four factors of production.

By using a demand-supply graph I show - how prices are determined in a free market, - the effect of a change in demand, - the effect of a change in supply, - the price elasticity of demand.

B&E

Knowing essentials of Myanmar econ-omy

7.2.1b I list the essentials of the Myanmar economy such as pop-ulation, income, trade figures and and similar data.

Deciding in conflicts of values

7.2.2 I am aware that different cultural and ethical values are represented in my environment. I accept their existence and take responsibility for my values.

B&E

ML


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Acting in an eco-friendly way

7.2.3 I reflect on my own actions in my private and professional life as well as their impact on the environment and point out environmentally friendly measures.

B&E


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8 Mastering the Myanmar language and the various forms of communication

Knowing the basics of communication

8.1.1 I explain the main features of communication to a third party in my own words and illustrate them using an exam-ple of my own.

ML ML

Knowing and apply-ing encouraging and restraining aspects of communication

8.1.2 I name the most important encouraging and inhibiting as-pects of oral communication and apply them in my profes-sional and private context.

ML ML

Interpreting verbal and non-verbal com-munication

8.1.3 I explain the importance of speech, tone of voice and body language (facial expressions, gestures, posture) for communication. I compare them with the contents of the statement in order to react appropriately.

ML

Giving and receiving feedback

8.1.4 I give appropriate and helpful feedback and receive it in a professional way.

ML

Understanding con-versations

8.2.1 I understand key messages from talks on topics related to my own professional, social and private life and present them in plain sentences. I keep facts, opinions and feel-ings apart.

ML

Reading and under-standing texts

8.2.2 With the help of reading techniques I read simple profes-sional and private texts, understand them, summarize them and present them in my own words.

ML

Applying spelling, grammar and punc-tuation rules

8.3.1 I apply the current spelling, grammar and punctuation rules correctly.

ML ML

Linking texts structur-ally and content-wise and designing them linguistically

8.3.2 I can write a simple, intelligible, continuous text. I revise the text in terms of language and structure to achieve the intended effect.

ML ML

Reasoning 8.3.3 I express and justify my opinion orally and in writing.

ML

Presenting contents 8.3.4 I give presentations with an appropriate structure using ef-fective tools, expressing myself clearly and correctly.

ML

Mastering the profes-sional glossary

8.3.5 I master the key expressions of my profession and apply them correctly.

ML


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9 Mastering English in a business environment

Active listening 9.1.1 I apply 'active listening' as part of oral communication, i.e. I listen attentively, ask questions when there are problems of understanding and I act appropriate to the situation and to my conversation partners. I understand the important points in meetings and discus-sions. I understand the arguments of the participants.

EN

Other listening strat-egies

9.1.2 I focus on different parts of a conversation. I make out the general idea or message. I also listen for specific infor-mation and details. I understand the relevant pieces of in-formation (e. g. topic, gist, names, numbers, dates).

EN

Reading strategies 9.1.3 I apply useful text comprehension strategies. I skim a text to make out its message or gist. I scan a text for specific information. With close reading I understand the precise meaning of parts of a text. I guess the meaning of words, phrases or sentences from context and/or vocabulary building.

EN

Oral communication 9.1.4 I talk to people in a natural way. I take telephone calls, pass on information, complaints and customer requests, accurately arrange, confirm and reschedule appointments.

EN EN

Oral presentation 9.1.5 I present information or ideas in a comprehensible way and support them with clear arguments. I present topics related to my own field of work (e.g. at a meeting). In my own words, I address the benefits and characteris-tics of products and services provided by my company. I present the products and services with appropriate and customer-oriented arguments.

EN

Written recording of information

9.1.6 I write down the main points of texts (e.g. instructions, e-mails, letters, reports).

I write memos and take notes of reservations, inquiries, offers, orders, complaints, apologies and the like.

I record information (e.g. facts and figures) from reports, brochures, advertisements or newspaper articles.

I describe products and services of my company.

I fill in forms correctly.

EN EN


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Written forwarding of information

9.1.8 I pass on the content of conversations conducted in Eng-lish or in my own language (e.g. telephone conversations, complaints, customer requests) in a plain and clear written form.

I pass on important written information in plain and clear writing.

EN EN

Formal writing 9.2.1 For formal writing I use templates and text modules if available. I write short reports and formal or informal emails. I write inquiries, reservations, orders, simple complaints, apologies in a plain and clear style. I make offers and place orders, etc. I apply for a job vacancy following the current standards for format and wording.

EN

Mastering essential English

9.3.1 I know the essentials of English vocabulary, grammar and style in order to speak in plain and clear English and to write comprehensible and correct texts related to my pro-fessional and social context.

EN EN

Mastering the profes-sional glossary

9.3.2 I master the key expressions of my profession and apply them correctly.

EN EN

Applying support tools

9.3.3 I overcome language problems by using suitable support tools. I know how to get help for producing accurate and adequate texts.

EN EN


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(4) Catalog of Methodological, Social and Personal Competences

These competences are to be acquired and implemented at the training company as well as at school.

10 Applying methodological, social and personal competences

Working efficiently and systemati-cally

10.1.1 I work efficiently and systematically. I concentrate on specific information selected from sources which are related to the task at hand. I systematically plan my work and set priorities. I take concrete measures against work overload. I check the work done and keep a record of my performance. I reflect on my work to improve my performance.

B&E B&E

Being capable of interconnected thinking and act-ing

10.1.2 I link my work to the activities of my company. I realize that there are connections and overlaps between the economy and my professional environment. I use suitable methods and tools, e.g. mind maps or feedback di-agrams, to illustrate these links.

B&E B&E

Counseling and negotiating

10.1.3 I use effective methods for providing advice to internal and exter-nal partners. I clarify the needs and opinions of partners. I understand verbal and non-verbal messages of the interlocu-tors. I support internal or external partners in finding solutions through appropriate suggestions.

ML, EN ML, EN

Giving effective presentations

10.1.4 I carefully prepare my presentations and give them an appealing form. I make appropriate use of rhetorical means and body language. I use presentation tools appropriate to the audience and the situ-ation. I present my work orally and in writing. This includes products and services of my company.

ML, EN, ICA, B&E

ML, EN, ICA, B&E

Being willing to perform

10.2.1 I am committed to my work. I carry out tasks according to internal guidelines, being focused and independent if possible. I am reliable and adhere to deadlines and quality standards. I am realistic about my talents and use them as often as possible. I increase the quality of my work through continuous self-control.

ML


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Having communi-cative compe-tence

10.2.2 I am good at communication and show customer-oriented behav-iour. I communicate in a way that is suited to the addressee and the situation. I listen carefully to my interlocutor. I understand the perspective of my interlocutor but I also promote the interests of my company. I express myself in clear and distinct terms.

B&E, ML

B&E, ML, EN

Being able to work in a team

10.2.3 I both work on my own and integrate into the team. I am committed to and feel responsible for my work. I try to defuse conflict situations with factual arguments. I accept well-founded and justified criticism of my behaviour. I strictly comply with the mandatory internal guidelines.

ML, EN ML, EN

Having good manners

10.2.4 I attach importance to good manners when it comes to my per-sonal behaviour. I am punctual and reliable, keep order and act in the best possible way. I adapt my outward appearance to company practice and act ap-propriately. I observe the rules of courtesy in oral and written communication and conduct.

ML, EN ML, EN

Being ready to keep on learning

10.2.5 I am aware of the changes in the world of work and in society and am ready to learn new things. I apply the learning and creativity techniques known to me and transfer the acquired knowledge into practice. I reflect on my work and behavior and record my achievements in an appropriate way. I know where I can get support in case of missing guidelines.

ICA, EN

Having ecological awareness

10.2.6 I act in an environmentally conscious way and follow internal rules and regulations. I use energy, goods, labour and consumables sparingly. I handle all furnishings with care. I dispose of waste in an environmentally friendly way.

B&E B&E, EN

curriculum business administrator 2020

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