curriculum for soft skills - wusc resources...team building & leadership 7-8 06 m 03. time...

Curriculum for Soft Skills

applied in

Entry Level Occupations

(To deliver Soft Skills in conjunction with the course

technical curriculum, NVQ II - IV)

Important - This document should be used to deliver soft skills by the instructors in

conjunction with the course Technical Curriculum and the Soft Skills

Trainer Manual prepared with detail activities and reference material

1

Contents

Page

01 Foreword 2

02 Acknowledgment 3

03 Introduction 4

Module Numbers and Modules

04 M 01. Communication skills 5-6

05 M 02. Team building & leadership 7-8

06 M 03. Time management 9-10

07 M 04. Personality, professionalism and work ethics 11-12

08 M 05. Problem solving 13-14

2

Foreword

The practical integration of Soft Skills into vocational training courses has proven to be difficult to consistently achieve in the past. While private sector employers often compliment the technical skills of trainees graduating from certified skills training courses, they have found graduating trainees’ employment related soft skills to be very poor. Given this, the Government of Canada funded WUSC ASSET project undertook an initiative to develop soft skills modules for partner vocational training centers to integrate into training. This was done in close collaboration with industry/private sector employers and vocational training partners. A series of discussions with key stakeholders, including key government bodies, were held to formally develop the framework for a curriculum for Soft Skills and a Soft Skills Trainer Manual targeting entry-level vocational training programs/trainees up to the National Vocational Qualification (NVQ) Level 4. A Training of Trainers (TOT) program was conducted to train instructors attached to ASSET vocational training providers on how to use the Soft Skills curriculum documents in conjunction with the technical curriculum of skills training courses. A practical approach for the delivery of soft skills training was promoted. The TOT program for instructors has now been piloted through two TOT programs, one in Sinhala and one in Tamil medium. This curriculum comprises of five modules covering: 1. Communication skills; 2. Team building & leadership; 3. Time management; 4. Personality, professionalism and work ethics; and 5. Problem solving. The Tertiary Vocational Education Commission (TVEC) has approved the modules and is now including the module in NVQ Level 1 to 4 National Competency Standards. Piloting and testing in registered vocational training institutions has been completed. We trust that this collaboration will enhance the quality of skills training programs in Sri Lanka and that important soft skills will improve the employability of female and male youth entering the skilled labour market in Sri Lanka. Yours truly, Doug Graham Country Director – WUSC Sri Lanka WUSC – ASSET Project March 2019

3

Acknowledgement

Overall Direction

Ms. Esther M. McIntosh Former Country Director, WUSC – ASSET Project

Mr. Doug Graham Country Director – WUSC Sri Lanka

WUSC – ASSET Project

Mr. Deepthi Lamahewa Deputy Program Director, WUSC – ASSET Project

Technical Support Mr. S. U. K. Rubasinghe (Master Trainer), Director

(NVQ, NCS & Curricula – TVEC)

Mr. Sivasubramaniam Muguntthan,

Vice President, Institution of Professional

Development for Teachers (IPDT), Jaffna

Mr. D. M. Yahampath (Master Trainer), Assistant

Director (Staff Development), Vocational Training

Authority of Sri Lanka

Mr. A. L. M. Imam (Master Trainer), Vocational

Training Authority of Sri Lanka

Mr. C. R. Samaraweera, Freelancer (TVET Sector)

Mr. W. Denzil Fernando, Manager Skills for

Employment, WUSC – ASSET Project

Facilitator/Coordinator Mr. W. Denzil Fernando, Manager Skills for

Employment, WUSC – ASSET Project

Administrative Support Ms. Gowri Ravishanker, Senior Finance Manager,

WUSC – ASSET Project

4

Introduction

Soft skills are in high demand among private sector clients and youth themselves.

During WUSC – ASSET final fiscal year, the soft skill packages used by different

partners were reviewed and finalized a common content by having regional level

consultative meeting to accommodate the requests made during meetings and

private sector industries specific content. Based on the content this soft skills

curriculum was developed by a group of consultants.

The training delivery package is consisted of these soft skills modules for each

and every soft skill area including the trainer’s manual, student activities and

reference material developed. This soft skills curriculum should be used in

conjunction with the course technical curriculum to deliver soft skills.

The course instructor should identify the appropriate module/task no in the

technical curriculum to match the topics given under the content pages of the

Soft Skills Trainer Manual. He/she can follow the mode of delivery, activities and

assessment guide given in this trainer manual. Instructor is free to choose any

additional activities related to soft skills delivery to match the module/tasks in

the technical curriculum.

Instructors are advised to prepare a separate scheme of training (T2 form) for

each and every soft skills module. An awareness program or a TOT should be

planned and delivered under the guidance of TVEC by the respective officer in

charge of staff training in the VT institutions.

5

Module Title Communication Skills

Module Code SS M 01

Duration (Hrs) Hours (Apply during whole course period)

Module Type Soft Skill Module

Learning Outcomes At the end of this module student should be able to;

Convey the message clearly

Identify body language and act accordingly

Use internet and email to convey messages

Use internet to find work related information

Interact professional manner with superiors, customers and colleagues

Teacher activities

After the each assignment teacher has to give feedback based in following

Different types of Communication o Verbal communication Oral communication Written communication

o Non-verbal communication

Body language and platform skills

Internet & e-mail communication

Communication etiquettes

Barriers to communication

Effective listening skills o Types of listening

Effective presentation

Effective communication skills

Learner activities

Assignment 01 – Make presentation by each students on learnt subject matter rotational basis

Take home assignments

Assignment 02 – Request student to maintain summarized weekly note book

Assignment 03 – Fill forms related to work environment, make written request for leave

Assignment 04 – Search related job vacancy news paper/gazette/ any electronic media and prepare application/CV

Role play(At the last 2weeks of training)- Facing a job interview

6

Teaching-Aids/ Methodology

• Video clips • Group activity • Games • Coaching and mentoring • Debriefing

Forms of assessment Formative Assessment – Teacher has to give feedback and maintain students performance record

7

Module Title Team building and Leadership

Module Code SS M 02




explain the importance of working as a team and the impact of team spirit on achieving a common goal

Identify own roles, duties and responsibilities in a team as a leader or as a member

Demonstrate good leadership qualities by applying the leadership traits and skills

Use techniques for handling team interpersonal problems

Teacher activities

After the each assignment teacher has to give theoretical knowledge on following

What is team and team work?

Importance of team work in present work environment o Characteristics of Effective Team Member o Team moral

Benefits and challenges

Leadership traits and skills o Boss versus Leader o Skills of Effective Leaders o Characteristics of a Good Leader

Key responsibilities of team leader and team members o What is Teamwork & Team Building

Team skills

Role model of leadership

Motivation for success

Effective communication for success of team work

Learner activities

Assignments 1. Form a group for workshop cleaning, machine

maintenance, gardening maintenance, waste management in training centre

2. Organize sports activities / social and cultural events to develop team building and leadership

3. Arrange open day /Exhibitions/blood donation camp 4. Appointing class monitor on rotational basis

8


• Videos • Group activity • Games • Coaching and mentoring • Debriefing

Forms of assessment Formative Assessment – Teacher has to give theoretical inputs after each activity

9

Module Title Time management

Module Code SS M 03




Accomplish assigned tasks within given time frame

Apply specific skills and tools/techniques to save time

Work more efficiently in work place

Overcome the stress

Teacher activities

Benefits of time management o Efficient o Successful o Healthy

Obstacles to effective time management o Unclear objectives o Disorganization o Inability to say “no” o Interruptions, o Period of inactivity

Strategies to overcome obstacles o Set goals (SMART) o Prioritize o Organize

Use your waiting time

Concentrate on the tasks at hand

Celebrate your success

Record, Analyze and Change (RAC) method

Learner activities

Provide practices and technical assignments with time frame during the training period

Individual take home assignment: At the end of the 1st month of training each student has to prepare a plan for weekend activities (All the activities including personal). 1st day after the weekend, analyze the activities done according to then given plan and provide the feedback on RAC method. This should be continued for each weekend.

10


• Videos • Group activity • Games • Case studies • Debriefing

Forms of assessment Formative Assessment – Teacher has to give feedback and maintain a record

11

Module Title Personality, professionalism and work ethics

Module Code SS M 04




Develop individual personality

Maintain professionalism of own profession (one who work for others or second who works as self-employed)

Follow work ethics

Teacher activities: Discuss following with students

What is Professionalism, Personality and Work ethics

Tips for professionalism and personality

o Make being on time a priority o Dress appropriately (personal grooming) o Stay positive o Watch your mouth. No swearing o Offer to help colleagues o Don’t be afraid to admit your mistake o Don’t lie, be honest o Always fight fair o Self confidence o Dependability and reliability o Adaptability and flexibility o Imitate good practices o Facing challenges o Creativity/innovation o Good manners o Enthusiasm and patience

Strong work ethics

o Dedication/Commitment o Effort o Loyalty o Self-discipline o Attendance and Punctuality o Cooperation o Respect o Responsibility o Emotional intelligence

Teacher has to observe student behavior during the whole

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training period and provide feedback whenever necessary if the teacher feels on student unprofessional/unethical behavior and inappropriate personality.

(Time duration for inputs – 90 min.)

Learner activities

Follow ‘Code of practice’/ rules and regulations in the training centre

Follow relevant feedback given by the teacher on misbehavior and try to correct and avoid repetition


• Video clips • Teacher has to observe student behavior during the

whole training period and provide feedback whenever necessary if the teacher feels on student unprofessional/unethical behavior and inappropriate personality.

• Games • Case studies • Debriefing

Forms of assessment Formative Assessment – Teacher has to give feedback and maintain records

13

Module Title Problem solving

Module Code SS M 05




Analyze the problem using knowledge, facts and data and solve problems effectively within a reasonable time frame

Think critically and creatively, share thoughts and opinions, use good judgment, and make decisions

Teacher activities

Problem solving techniques o 7 steps in problem solving o 5 steps in problem solving o 4 steps in problem solving

4 steps in problem solving

o Define the problem. Diagnose the situation so that your focus is on the problem, not just its symptoms

o Generate alternative solutions

o Evaluate and select an alternative (Decision making)

o Implement and follow up on the solution

Conflict handling o Forcing (Also known as competing) o Win-Win (Collaborating) o Compromising ( Negotiating) o Withdrawing o Smoothing

Learner activities

Apply Problem Based Learning (PBL) mode for selected technical scenario at least once in a month

Apply problem solving steps for late coming students

Request students to solve other institutional problems using the 4 step model (Ex. Student complicit, environment issues etc,)

14


• Videos • Group activity • Games • Case studies • Debriefing

Forms of assessment Formative Assessment – Teacher has to give feedback and maintain records

curriculum for soft skills - wusc resources...team building & leadership 7-8 06 m 03. time...

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