curriculum vitae - hosco...curriculum vitae islam ashraf saad address mubarak 2 hurghada/egypt...
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Curriculum Vitae
Islam Ashraf Saad
Address Mubarak 2 Hurghada/Egypt Mobile +201004221484 E-Mail [email protected] Date of birth December 12st, 1992 Nationality Egyptian Marital Status Single Professional Experiences January 2016 – present Receptionist Marriott Hotel & Resort Hurghada
-Handling guest complain - Handling all guests’ requests and following up
- Handling Telephone Reservations and Walk in -Operation and working in high occupancy
-Check in & checking out guest and room move -Opera, Micros system www.hurghadamarriotthotel.com October 2015 – January 2016 At Your Service Agent (Call Center) Marriott Hotel & Resort Hurghada
-Answering with in three rings -Attended Brand Standard Audit with 100% scoured -Receiving and dispatching calls for other departments -Recording All guest incident and request -Following up all requests and complaining October 2013-July 2014 (CTC Egypt) Trainee
Culinary Training center -Knowledge of food preparation -Cooking qualifications -Maintain the highest standards of Food pre -Food sanitation & personal hygiene -City & Guilds diplomas in professional cookery 1&2 July 2012-Nov 2012 Reef Oasis Resort/Sharm El Sheikh-Egypt Commie de Cuisine-International Kitchen -Gardemanger -Bakery -Pastry -Hot Kitchen -Basic kitchen technology -Storage holding temperature and hygiene Principles -HACCP knowledge -Basic concepts of nutrition -Cooking Methods (blanching – stewing – roasting-frying)
July 2011-October 2011 Bulls Restaurant (American Restaurant) Service and Bar commie -Working with micros & windows -International Breakfast service Ala Carte & Buffet refilling -Knowledge of the American, French service -Arranging and set up tables of service -Set up of service station Further Experience & Education: Academic Qualification Jan 2011- May 2015 Faculty of Hotel & Tourism Luxor / Egypt Graduated Bachelor Nov 2010- Nov 2011 Hassan Kamel-High School/Hurghada / Egypt Jan 2008 -July 2009 El Sadaia High school Cairo / Egypt Jan 2005 - Nov 2007 Asmaa Fahmy Prep School Cairo /Egypt Achievements: - Microsoft gold certified partner & Sciences training Academy in (Sales & Marketing Diploma
- Maharty Academy ( Sales & Marketing Course )
- Information Technology & Training center course in ( Marketing Management )
- HR training course (Dr. Ibrahim EL Fiki training center )
- Computer skills program certificate in (Windows _Word_ Internet_ Micros _ Fidelio_ Opera ) - English course for Tourism Industry from Marriott Hotel & Resorts - HACCP Training Course - Thanks letters from Hurghada Marriott resort guest
- Certificate from Egyptian Tourism Federation & Edinburg College ( Scotland )
In (Customers Care) - Diploma in Culinary Arts
- Customer Care by Ministry of Tourism and Edinburg College
Languages: Arabic – Mother tongue English – Fluent Germany – Good knowledge French – Basic knowledge
Additional Information: Egyptian Driving license – private license Good computer knowledge - MS Office, Outlook, Internet , Micros , Fidelio , Opera References: Marriott Hotel & Resort - Mr. Alaa Abd El Fatah (The Financial Manager of Marriott Hotel & Resort) Address : Mubarak 2 – Hurghada – Egypt e-mail : [email protected] and phone number phone number : (+2)01223982777 Faculty Of Hotel & Tourism Luxor - Dr: Michael Magdy Zaki Tiba - Luxor -Egypt Email : [email protected] phone number : (+2)01001106699 Marriott Hotel & Resort – Mr : Wael maged ( Front Office super visor ) Address : Mansoura city . Telephone No :(+2) 01068826713 Reef oasis sharm Resort – Chef : Martin Sperber Email : [email protected] Telephone No : +4915782888494
