curriculum vitae theuns kotzÉ - up

CURRICULUM VITAE

THEUNS KOTZÉ

Theuns Kotzé CV September 2018 1

1 BIOGRAPHICAL SKETCH

1.1 GENERAL INFORMATION

Surname Kotzé

First names Theuns Gerhard ID Number

Citizenship South African Title Mr. Female Male X

Place of birth Pretoria Date of birth

Contact Number

E-mail [email protected]

1.2 ACADEMIC QUALIFICATIONS OBTAINED

Degree/ Diploma

Field of study Higher Education

institution Year Distinctions

PhD Marketing Management

University of Pretoria In process

First year of registration - 2017

MCom Marketing Management

University of Pretoria 2002 Obtained degree with distinction. Named Best Master’s Student for

2002.

BCom Hons. Marketing Management

University of Pretoria 1999 Obtained degree with distinction. Named Best Honours Student for

1999.

BCom Communication Management

University of Pretoria 1998 Obtained degree with distinction.

BA Political Science University of Pretoria 1990

1.3 WORK EXPERIENCE TO DATE

Name of employer Capacity and/or type of work Period

From yy/mm to yy/mm

University of Pretoria Lecturer (Department of Business Management)

2015/02/01 to present

Consulta Research Client Director 2014/07/01 to 2015/01/31

University of Pretoria Senior Lecturer (Department of Marketing Management & GfK Programme in Marketing Research)

2001/03 to 2014/06

Consulta Research Projects and Client Manager 1999/12 to 2001/02


University of Pretoria Academic assistant (part-time), Department of Marketing & Communication Management

1999 –

February to December

University of Pretoria Information Assistant (part-time), Academic Information Service

1998 –

February to November

South African Police Service

Rank upon resignation: Inspector

Positions:

1994-05-01 to 1996-03-31 - Researcher (SAPS Head Office), Division for Community Relations

1994-02-22 to 1994-05-01 - Assistant to the Ministerial Press Secretary (Ministry of Law & Order)

1992-02-02 to 1994-02-21 - Speech writer (SAP Head Office)

1990-12-19 to 1992-02-01 - Operational police official (SAP Brooklyn, Pretoria)

1990/12 – 1996/03

2 TEACHING ACTIVITIES

2.1 Courses presented

Course Level Self-

developed

(Yes or No)

NME 704 (Research methodology), 2015-2018 Honours Yes

OBS 790 (Research report), 2015-2018 Honours Yes

NME 804 (Research methodology), 2015-2020 MPhil coursework Yes

OBS 898 (Mini-dissertation), 2015-2020 MPhil coursework Yes

MPhil (Marketing Research) (Sponsored by the multinational marketing research firm, GfK)

Master’s Co-developed with Prof. Gustav Puth

Research Methodology (NME 703), 2002 - 2014

Honours Yes

Course coordinator, Research Methodology (EBW 801), 2003, 2008 – 2010

Master’s and Doctoral Yes

Marketing Research (BEM 311 Part 2), 2007 3rd year Yes

Marketing Research (BEM 252), 2001 – 2007 2nd year Yes

Pricing Decisions (BEM 221/BEM 351), 2006 2nd and 3rd year Yes

Research process (NME 811), 2003-2004 Master’s Yes

Data collection (NME 821), 2004 Master’s Yes

Co-presenter of the course Marketing Issues (BEM 361), 2002

3rd year Yes

Introduction to Marketing (BEM 781), 2001 Honours Yes


3rd year Marketing plan project, 2000 3rd year No

2.2 Other education and pedagogic courses presented

Course Year Institution

Advanced Course in Marketing Research (Short Learning Programme, 6 months)

2013 University of Pretoria (Co-developed with Prof. Gustav Puth)

Skill Programme for PhD students

2011 - 2014 Two-day session dealing with choosing an appropriate methodology for a PhD study funded by the Embassy of the Kingdom of the Netherlands (Coordinated by Dr. Eric Hofstee)

Data analysis workshops for Honours students

2001 - 2012 University of Pretoria

Management Development Programme

2012

2007

2005

2003

University of Pretoria

Master’s in Engineering Management Programme (ESKOM)

2003 University of Pretoria

ES Log course (short course in Logistics Management)

2003 University of Pretoria

3 TEACHING OUTPUTS

3.1 Educational publications and products

Textbooks:

Co-author of the following textbooks:

Cant M.C., Gerber-Nel, C., Nel, D. & Kotzé, T.G. 2005. Marketing Research. 2nd edition. New

Africa Education: Claremont, Cape Town. ISBN: 1-86928-569-7. Contribution: 50 pages out of 249.

Cant M.C., Gerber-Nel, C., Nel, D. & Kotzé, T.G. 2003. Marketing Research. New Africa

Education: Claremont, Cape Town. ISBN: 1-919876-93-6. Contribution: 51 pages out of 199.

eLearning modules in Blackboard 9:

Developed course web sites for the following subjects presented at the University of Pretoria:

NME 704 (Research methodology)


NME 703 (Research Methodology)

EBW 801 (Research Methodology)

BEM 311 (Marketing Research)



All the modules in the Advanced Course In Marketing Research and the MPhil in Marketing Research

Study guides:

Developed and updated detailed study guides and associated study material for the following subjects presented at the University of Pretoria:



NME 812 (Research Process) and BEM 814 (Quantitative Research) for the Advanced Course in Marketing Research as well as the MPhil in Marketing Research

EBW 801 (Research Methodology)

NME 703 (Research Methodology)

NME 811 (Research Process)

NME 821 (Data Collection)

BEM 361 (Strategic Issues in Marketing)



Other study material:

Documents compiled that are used extensively in the Faculty of Economic and Management Sciences at the University of Pretoria by students at all levels:

o “Technical care requirements: Guidelines for the formatting of academic documents” for use by all postgraduate students in the Department of Business

Management. 1st edition, 96 pages.

o “Referencing in academic documents: Official guidelines of the Department of Business Management” on referencing in academic documents. 6th edition, 63

pages.

o “Guidelines on writing a first quantitative academic article” for use by all

postgraduate students in the Department of Business Management. 2nd edition, 87 pages.

o Implemented the Department of Business Management’s referencing style in EndNote. Compiled a detailed user’s manual for EndNote X8. 1st edition, 80 pages.

Curriculated a practical project (BEM 256 – Market Offering Development) presented for the first time in 2013 for second year students majoring in Marketing Management.

Other:

Compiled the Department of Marketing and Communication Management’s policy document on tests, examinations and plagiarism.


4 RESEARCH ACTIVITIES

4.1 Supervision

Master’s students:

Name of student Degree/Title of dissertation/ thesis and date Supervisor

MPhil course work students

Since 2015, I have co-supervised the research projects of all the MPhil Supply Chain Management students with Mr. W. Niemann.

Co-supervisor:

Mr. T.G. Kotzé

Co-supervisor:

Mr. W. Niemann

Mr. P. Shabangu MCom (Business Management), dissertation Supply chain practitioners’ perceptions of supply chain integration in fast-moving consumer goods (FMCG) manufacturing firms

Submitted: February 2020

Supervisor: Mr. W. Niemann

Co-supervisor:

Mr. T.G. Kotzé

Ms. T. Tarpeh MCom (Business Management), dissertation Environmental scanning practices in South African top performing companies

Submitted: January 2017

Mr. T.G. Kotzé

Mr. D.H. Botha MCom (Marketing Management), dissertation

The determinants of South African consumers’ online shopping satisfaction

Submitted: September 2014

Mr. T.G. Kotzé

Mr. M. Humbani Factors that predict attitudes towards short message service (SMS) advertisements among South African consumers (research article)

Submitted: November 2013

Mr. T.G. Kotzé

Ms. S.S.L.N. Mosupyoe MCom (Marketing Management), dissertation

Generational differences in South African consumers’ brand equity perceptions

Submitted: October 2013

Mr. T.G. Kotzé

Mr. E.E. Heath MCom (Marketing Management), dissertation

The determinants of customer co-production in a compliance dependent service


http://upetd.up.ac.za/thesis/available/etd-05132013-161230/

Mr. T.G. Kotzé

Ms. B. Stiehler MCom (Marketing Management) course work, research article

Female consumers’ cosmetic purchase and product involvement

Submitted: November 2011

Mr. T.G. Kotzé


Name of student Degree/Title of dissertation/ thesis and date Supervisor

Ms. C. Kotzé MCom (Marketing Management), dissertation

Determinants of Super 14 rugby fan's team loyalty

Submitted: August 2011


Mr. T.G. Kotzé

Ms. O. Anderson MCom (Marketing Management), dissertation

A survey of gender differences in technophobia and in the adoption of high-technology consumer products

Submitted: February 2011


Mr. T.G. Kotzé

Ms. S. Mhlanga MCom (Marketing Management), dissertation

An exploration of the decision-making processes and coping mechanisms of functionally illiterate South African consumers



Mr. T.G. Kotzé

Ms. H.M. Saar MCom (Marketing Management), dissertation

An experimental investigation of the relative effects of different forms of endorsement on brand trust

Submitted: August 2009


Mr. T.G. Kotzé

Mr. H.M. Ali MCom (Marketing Management), dissertation

Predicting the perceived value of a leisure service: a survey of restaurant patrons in Pretoria

Submitted: April 2007


Mr. T.G. Kotzé

Ms. J.M.M. Hamman MBA Customer delight in the banking industry: a description and comparison of existing conceptual frameworks and measurement approaches Submitted: April 2006

Mr. T.G. Kotzé

Ms. B.L. Nothnagel MCom (Marketing Management), dissertation

Internet marketing communications: a content analysis of the web sites of graded South African lodges

Submitted: April 2006


Mr. T.G. Kotzé

Mr. M.B.Tesfay MPhil (International Management), mini-dissertation

Evaluation criteria considered by consumers when selecting an air carrier

Submitted: March 2004

Mr. T.G. Kotzé


Honours students:

Acted as study leader for Honours students completing research scripts on the following topics:

In process in 2018:

Ms. S. Barnard

Ms. A. Warren

15237550

14033560

Fast-food consumers’ perceptions of product and service quality: an application of best-worst scaling and importance-performance analysis

Completed in 2017:

Ms. S. Ebrahim

Ms. R. Grobler

Ms. J.F. Pallett

14213207

14185572

14168822

Product and service quality in the South African fast food industry: an application of best-worst scaling and importance-performance analysis

Completed in 2016:

Mr. W.B. Aldridge

Mr. G.W. Hudson

13152603

12060552

Exploring the organisational model: a multiple case study of MNEs that have recently entered the South African market

Ms. A.A. Grobler

Ms. M. Jordaan

(Co-supervised with Mrs. R. Strydom-Cilliers

13129148

13065760

Students’ preference for feedback on semester tests: a survey of undergraduate business students at the University of Pretoria

Completed in 2015:

Ms. B. Botha

Ms. Q.C. Songelwa

11028328

11236729

Customer expectations and customer satisfaction: applying the American Customer Satisfaction Index to KFC consumers in Pretoria

Mr. D. Coetzee

Mr. L. Mzirai

11055422

28372400

Customer satisfaction and customer complaints: a survey of fast food customers in Pretoria

Mr. C.L. Greyling

Mr. J.M. Welman

12088367

10048589

An application of the American Customer Satisfaction

(ACSI) model in the South African fast food industry

Ms. H. Kock

Ms. N. Shai

25012038

10647920

Customer satisfaction and loyalty: a survey of Nando’s customers in Pretoria

Mr. A.G. Lewis

Ms. R.A. Zata

25236432

11185962

Customer expectations and perceived quality: a quantitative study of fast food consumers in South Africa

Completed in 2012:

Ms. N.P. Brown

Mr. L. Moodley

04427882

22132148

Relationships between brand experience, customer satisfaction and loyalty: a survey of BMW customers

Miss M.N. Desai

Miss N. Moodley

29023450

29236038

Brand experience, customer satisfaction and customer loyalty: a survey of BMW car owners at BMW Club Motors Fountains


Ms. E. May

Mr. T. Suliman

29397236

29106355

Achieving dealer loyalty and satisfaction through brand experience: a survey of luxury car owners

Ms. C.C. Payne

Ms. M. van der Velde

29082553

29048339

The relationship between brand experience and customer behaviour: a survey of luxury vehicle owners in Pretoria

Ms. I.M. Swanepoel

Ms. L. Swart

28253002

28249268

The relationship between customer satisfaction, customer loyalty and dealership trust: a survey of BMW owners

Ms. A.S. van Schalkwyk

Ms. K. Steenkamp

29000752

29575436

Examining brand experience, customer satisfaction and customer loyalty: a survey of BMW owners in Pretoria

Ms. C.N. Dube

Ms. K.H. Dlamini

12279715

29391815

Pet attachment, pet role perceptions and owner behaviour: a comparison of black and white dog owners in Gauteng

Ms. T.C. Gonçalves

Ms. M.R. Alves

29367052

29167559

Attachment to pet dogs: a comparison of male and female dog owners in Boksburg

Ms. R.P. Kgoale 97139123 Attitudes towards dogs: a survey of adults in Tshwane

Mr. T.P. More

Ms. K. van der Merwe

29436070

04427866

Pet attachment and owner behaviours: a survey of pet owners in Pretoria

Ms. M. Oosthuizen

Ms. G. Shin

96006138

28158424

The relationship between human personality and dog attachment: a survey of dog owners in the Tshwane Metro

Ms. K. Summerfield

Ms. R. Venter

27359078

29399832

The consumer behaviour of dog owners in the Tshwane Metropole: exploring obesity, attachment and purchasing behaviour

Completed in 2011:

Mr. Z. Groenewald 28021526 Mobile phone usage: a comparative investigation into the mobile phone usage of students as opposed to their parents

Ms. N. Bosman 26094942 The cell phone feature preferences of students and working adults: a survey of cell phone users in Pretoria

Ms. M. du Preez Miss C. Stander

28322127 28423349

Mobile phone feature and brand preferences: a survey among undergraduate students and their parents at the University of Pretoria

Completed in 2010:

Ms. D. Wesson Ms. C.T. Martin

27073557 27092853

Cell phone usage: a survey and diary study comparison between students and senior citizens in South Africa

Miss J. Steyn 26003041 Different cellular phone communication methods: a survey comparing teenagers and young adults’ cellular phone usage behaviour in South Africa

Ms. R. Willmore Miss B. Allen

27091318 27109314

The perceived appropriateness of cell phone use in various social settings: a comparison between Generation X and Generation Y in South Africa

Completed in 2009:

Miss M. Gopaul Miss R.M. Jogee

26239648 26209145

Consumer evaluations of fast food restaurants: a survey of students at the University of Pretoria


Ms. P.J. Manana Ms. P. Sodha

25372174 25243153

A relationship between customer satisfaction and customer loyalty: a survey of pre-paid cell phone users at the University of Pretoria

Mr. S.W. van der Merwe Ms. A. van der Walt

26253667 26129282

The relationship between emotional satisfaction and consumer loyalty in the service industry: a study among students

Completed in 2008:

Miss M.J. Booth

Miss N.K. Meyer

24287068

25364996 Gender differences in attitudes towards self-service technologies: a survey of consumers in Gauteng

Miss J.M. Godwin

Miss G. Madsen

25355954

25218434

Relational benefits and the service environment as antecedents of customer satisfaction: a survey of beauty salon patrons in Gauteng

Miss D. Lolli Mr. A.G. Helling

25187694

24055001

Attitudes towards online romantic relationships: a survey of students and working adults in Gauteng

Ms. E. Burger

Ms. G. Loubser

24026442

24078949

The relationship between culture, consumer satisfaction and their judgements about petrol stations’ service quality: a survey of consumers in Centurion, Gauteng

Completed in 2007:

Miss T. Chrysochou Miss N. Hamman

24011046 24298566

The relationship between attribute-specific and overall service quality perceptions: a survey of customers at health-fitness clubs in Pretoria

Miss M. Hugo Miss N. Alkema

24202186 24057160

The influence of servicescape factors on students’ quality perceptions: a survey at the University of Pretoria

Mr. M. Maré Mr. M. Schefermann

24126528 24015343

Customer perceptions of the services provided by the Biomedical Research Centre at the University of Pretoria: developing a customer satisfaction measurement instrument

Miss A. Mostert 24020282 Perceived service quality in a health care context: a survey of patients in the Radiology Department of the Suikerbosrand Clinic

Miss A. van Dyk Miss M. Viljoen

24262902 24264688

The servicescape in libraries: a survey of library users at the University of Pretoria

Completed in 2006:

Ms. N. Chhiba Mr. L. Grobbelaar

22050002 22040723

The effects of culture on service quality and satisfaction judgements: a survey of students at the University of Pretoria

Mrs. M. Stols Miss L. Venter

99014654 24448649

Gender and racial difference in the sources of shopping enjoyment: a survey of shoppers at the Menlyn Park Shopping Centre

Ms. I. Seshibe Ms. L. Dlamini

23377616 23120038

Gender and cultural differences in the sources of shopping pleasure: a survey of student mall shoppers

Ms. C. Midgley Ms. Yi-Tsu Jeng

22211502 22023021

The service encounter in South Africa: a replication and comparison to previous international research


Completed in 2005:

Ms. I. Janse van Rensburg Mr. J. Dannhauser

22156268 22130862

The hedonic and utilitarian orientation of participants in promotional competitions: a survey-based profile of attendees at a hedonic event

Ms. M. Burger Ms. C. Theart

22126181 22025007

The influence of brand loyalty on consumers’ participation in promotional competitions: a survey of women in Hatfield, Pretoria

Mr. A. Ahmed Mr. B. Maio

99169992

22184628

Age, gambling behaviour and participation in promotional competitions: a survey of adult consumers in Centurion

Mr. B. Schoeman

Miss R. Fourie

22056565 22135007

Measuring internal customers’ perceptions of the service quality delivered by Tshwane Metropolitan Municipality’s Creditors sections

Miss V. Thöle Miss L. Pienaar

22281488 22059921

Perceived service quality in a multi-cultural context: using SERVQUAL to evaluate service provision by the City of Tshwane Metropolitan Municipality’s stores

Miss Y. Smit 22362780 Service branding: a survey of consumer perceptions of airline brands in South Africa

Completed in 2004:

Ms. E.J. Smith Ms. G.C. Swart

21095974 99154910

Investigating the precursors of impulsive purchasing: A survey of adult South African retail consumers

Ms. X.F. Jin Ms. M. van As

21186716 21114952

An investigation into the relationship between consumer category specific innovativeness, consumer innovative behaviour and media usage in the domain of shoe fashion products

Mr. N.G. Camara Mr. Y. Neumann

99235392 21204731

Consumers’ security perceptions of ATMs

Ms. E. le Roux Ms. L. van Coller

97007707 23381575

The influence of web site characteristics on online and offline purchasing behaviour: A survey of RS Components and Techsmart web site visitors

Ms. R Basson Ms. E. Burger

20036826 21050432

An exploratory study of the effects of demographical and attitudinal factors on intentions to buy pirated music, DVDs and software

Mr. R. Stols 99097614 An evaluation of consumer reactions to unrelated brand extensions

Completed in 2003:

J. Mokoma 98275756

An investigation into a sport fan’s ability to recall the brand of a major sport sponsor: The case of Nissan South Africa’s sponsorship of the Orlando pirates and Kaizer Chiefs football teams

M. van Zyl 20039507

An exploratory investigation into the perceptions of sellers of residential property in the eastern suburbs of Pretoria with the aim of developing and testing a new residential property service concept

C. Chetty and

R. Parker

99183090 20064081

The influence of religiosity on consumers’ attitudes towards nudity appeals in advertising


M. de Ridder

L. Fourie

2004202 9906189

“Sex sells anything:” An investigation into the perceptions of males and females in Pretoria east towards nudity in magazine advertisements, and their ability to recall brand names

T. Swanepoel 20073187 The effect that word of mouth communication has, when choosing an intangible service provider

S. Bezuidenhout

G. Farhangpour

9819283 99135371

The relationship between individualistic and collectivistic South African cultural groups, and their attitude towards the brand Mercedes, using Aakers’ brand personality scale

I. Tau 22360582 Measuring service expectations and perceived quality in the context of a travel agency

Completed in 2002:

S. de Clerk 99146453

An investigation into the social responsibility of skateboard advertisers and retailers in informing skateboarders of the possible short and / or long term injuries that can be sustained as a result of practicing the sport and encouraging the wear of protective clothing

J. du Toit 98047516 An investigation into factors that influence university students' willingness to consider the purchase of second-hand computer hardware

W.P. van der Merwe

99058333 An investigation into the marketing of sport disciplines involving a high degree of risk: Who are the thrill seekers and what characteristics define this segment?

L. Coetzee 9902647 The measurement of consumer innovativeness among university students with regard to the purchasing of alcoholic beverages

J. Read 9919435 Investigating the influence of children / adolescence on family purchase decisions with regard to weekend get-away packages

N. Marais 9904861

The perception of small organizations in Pretoria on published advertisements in The Menlyn Magic and Special Edition Magazines regarding their effectiveness and ability to influence the consumer

Completed in 2001:

D. Welch 9811513 The relationship between service quality perceptions, customer satisfaction and customer loyalty when applied to current cell phone users in South Africa

A. Marsh 9707926 The marketing of a security village concept to residents of Eldoraigne Ext. 1

M. Jacobs 9602351 ‘n Ontleding van die diensverwagtinge van onafhanklike versekeringsmakelaars in Pretoria

M. Hamman 9700420 Consumer trade-offs in the purchasing of Mabé pearls – a conjoint analysis study

P.C. Pienaar 97170268 An investigation on internal and external service quality perceptions and expectations for Kumba Technologies


5 RESEARCH OUTPUTS

5.1 Publications in peer-reviewed or refereed journals

Published articles:

North, E. & Kotzé T.G. 2001. Parents and television advertisements as consumer socialisation agents for adolescents: an exploratory study. Journal of Family Ecology and Consumer Sciences, 29:91-99. Internet:

http://www.up.ac.za/academic/acadorgs/saafecs/vol29/contentsvol29.html. North, E., Kotzé T.G., de Vos R. & Stark O. 2003. The power of branding: Revisiting and old friend. South African Journal of Economic and Management Sciences. 6(1):159-177.

North, E.J., de Vos, M.B. & Kotzé, T.G. 2003. The importance of apparel product attributes for female buyers. Journal of Family Ecology and Consumer Sciences, 31:41-51. Internet:

http://www.up.ac.za/academic/acadorgs/saafecs/vol31/contentsvol31.html. Kotzé, T.G. & du Plessis, P.J. 2003. Students as co-producers of education: a proposed model of student socialisation and participation at tertiary institutions. Quality Assurance in Education,

11(4):186-201.

[This article received a “Highly Commended Award” from the journal’s editor and editorial team as part of Emerald Press’ Literati Club.] Kotzé, T.G., Prinsloo, M. & du Plessis, P.J. 2003. Customer Management: Fad or Substance? Southern African Business Review. 7(2):11-27.

North, E.J. & Kotzé, T. 2004. Customer perceptions of the attractiveness of shopping centres in Pretoria. South African Business Review, 8(1):30-38.

Jordaan, Y., Kotzé, T.G. & Louw, H. 2004. The relationship between number of retail-credit accounts and response rates. South African Journal of Business Management, 35(3):41-46.

Van Heerden, C.H., Kotzé, T.G. & Bruwer, J. 2004. Media exposure and sponsor recall – Cricket World Cup 2003. South African Journal of Research in Sport, Physical Education and Recreation.

26(2):131-140. Orr, R.S., van Rheede van Oudtshoorn, G.P. & Kotzé, T. 2005. The perceptions of consumers aged 18-30 of “lesbian” appeals in advertising. Communicare. 4(1):49-68.

Van Heerden, C.H., Kotzé, T.G. & Bruwer, J. 2005. Gender, purchase intention and sponsor image: A case study of the 2003 Cricket World Cup. Acta Academica, 37(3):106-124.

Nagel, L. & Kotzé, T.G. 2010. Supersizing e-learning: What a CoI survey reveals about teaching presence in a large online class. The Internet and Higher Education, 13(1–2):45–51.

Nagel, L. & Kotzé, T.G. 2011. Choosing the best from blended and online e-learning. Progressio,

33(2):151-173. Kotzé, T., North, E., Stols, M. & Venter, L. 2012. Gender differences in sources of shopping enjoyment. International Journal of Consumer Studies, 36(4):416–424.

http://www.up.ac.za/academic/acadorgs/saafecs/vol29/contentsvol29.html

http://www.up.ac.za/academic/acadorgs/saafecs/vol31/contentsvol31.html


Mhlanga, S. & Kotzé, T. 2014. Information search, alternatives evaluation, and coping mechanisms of functionally illiterate consumers in retail settings: a developing economy context. Journal of African Business, 15(2):136-149. [IBSS, Scopus]

Van der Merwe, K., More, T.P. & Kotzé, T. 2016. Companion animal attachment and guardian behavior: a survey of South African dog guardians. Society & Animals, 24(5):486-506.

[ISI; The article is based on a study on the consumer behaviour of South African dog owners which I conducted with my Marketing Management Honours students in 2012. The article was submitted to the journal in September 2013 and was only finally accepted for publication in 2016 after three rounds of peer review].

Kotzé, T., Anderson, O. & Summerfield, K. 2016. Technophobia: Gender differences in the adoption of high-technology consumer products. South African Journal of Business Management,

47(1):21-28.

[ISI; This article is based on the second author’s Master’s dissertation which she completed under my supervision in the Dept. of Marketing Management. The article was submitted to the journal for publication during my time at the Dept. of Marketing Management as was only accepted for publication in 2016.]

Niemann, W., Kotze, T. & Adamo, F. 2016. Drivers and barriers of green supply chain management implementation in the Mozambican manufacturing industry. Journal of Contemporary Management, (13)1:977-1013. [DHET]

Vermeulen, Y., Niemann, W. & Kotzé, T. 2016. Supply chain integration: a qualitative exploration of perspectives from plastic manufacturers in Gauteng. Journal of Transport and Supply Chain Management, 10(1), a223. [Online] Available at: http://www.jtscm.co.za/index.php/jtscm/article/view/223

[Accessed: 2017-01-29]. [DHET] Mocke, K., Niemann, W. & Kotzé, T. 2016. The role of personal relationships between buyers and suppliers of third-party logistics services: a South African perspective. Acta Commercii 16(1), a367. [Online] Available from: http://www.actacommercii.co.za/index.php/acta/article/view/367 [Accessed: 2017-01-

29]. [DHET] Agigi, A., Niemann, W. & Kotzé, T. 2016. Supply chain design approaches for supply chain resilience: a qualitative study of South African FMCG grocery manufacturers. Journal of Transport and Supply Chain Management, 10(1), a253. [Online] Available at: https://www.jtscm.co.za/index.php/jtscm/article/view/253 [Accessed: 2017-01-29]. [DHET] Meyer, A., Niemann, W. & Kotzé. T. 2017. Exploring the dark side of interpersonal relationships between buyers and suppliers of logistics services. Acta Commercii, 17(1), a437. [Online] Available from: https://actacommercii.co.za/index.php/acta/article/view/437 [Accessed: 2018-09-05]. [DHET] Botes, A., Niemann, W. & Kotzé, T. 2017. Buyer-supplier collaboration and supply chain resilience: a case study in the petrochemical industry. South African Journal of Industrial Engineering, 28(4):183-199. [Online] Available from: http://sajie.journals.ac.za/pub/article/view/1736 [Accessed: 2018-

09-05]. [ISI] Van Niekerk, S., Niemann, W., Kotzé, T. & Mocke, K. 2017. Supply chain security orientation in the South African pharmaceutical industry. Southern African Business Review, 21(1):446-479. [Online] Available from: https://journals.co.za/content/journal/10520/EJC-c80592596 [Accessed: 2018-09-05]. [DHET]


Mostert, W., Niemann, W. & Kotzé, T. 2017. Supply chain integration in the product return process: a study of consumer electronics retailers. Acta Commercii, 17(1), a487. [Online] Available from: https://actacommercii.co.za/index.php/acta/article/view/487 [Accessed: 2018-09-05]. [DHET]

Simba, S., Niemann, W., Kotzé, T. & Agigi, A. 2017. Supply chain risk management processes for resilience: a study of South African grocery manufacturers. Journal of Transport and Supply Chain Management, 11, a375. [Online] Available from: https://jtscm.co.za/index.php/jtscm/article/view/325/0

[Accessed: 2018-09-05]. [DHET] Niemann, W., Kotzé. T. & Josi, B. 2018. The ‘lean and green’ paradigm: Drivers, barriers and practices in the South African airline services industry. Journal of Contemporary Management, 15(1):605-635. [DHET] Niemann, W., Kotzé, T. & Mannya, K. 2018. Global sourcing risk management approaches: A study of small clothing and textiles retailers in Gauteng. Southern African Journal of Entrepreneurship and Small Business Management, 10(1), a141. [Online] Available from: https://sajesbm.co.za/index.php/sajesbm/article/view/141 [Accessed: 2018-09-05]. [DHET]

Allden, M., Niemann, W. & Kotzé, T. 2018. Industry expectations of supply chain management graduates: Perspectives from 3PL providers in South Africa. Journal of Transport and Supply Chain Management, 12(1), a379. [Online] Available from: https://jtscm.co.za/index.php/jtscm/article/view/379 [Accessed: 2018-09-05]. [DHET]

5.2 Published full-length conference papers

International conferences:

North EJ & Kotzé TG. 2002. The Influence of Consumer Socialization Agents in the Buying Behaviour of Teenagers: A South African Study. Paper read at the 2002 Academy of Marketing Science’s Multicultural Marketing Conference in Valencia, Spain, 26-29 June 2002. North, E. & Kotzé, T.G. 2003. Shopping Centre Attractiveness: A South African Study. In Retailing 2003: Strategic Planning in Uncertain Times (Special Conference Series Volume X), Academy of Marketing Science, pp. 247-251. Kotzé, T., Nothnagel, B., Sammons, C. & Van Heerden, N. 2006. The Influence of Servicescape Factors on Service Quality Perceptions at Selected Leisure Events. Paper read at the 13th Recent Advances in Retailing and Services Science Conference, Budapest, Hungary: 9-12 July. Published in conference proceedings: ISBN 90-6814-164-3. Kotzé, T. & Strasheim, A. 2011. The effects of emotional appeals on ad success. Paper presented at the 2011 AMS/RMS World Marketing Congress, Riems, France: 20-23 July. Local conferences:

Mpshane, K., Niemann, W. & Kotzé, T., 2016. ‘Influencers of collaborative buyer-supplier relationships: a case study in the South African banking industry’. Proceedings of the 28th Annual Conference of the Southern African Institute of Management Scientists, 4-7 September 2016, Pretoria, South Africa. ISBN: 978-0-620-71797-7. Meyer, A., Niemann, W. & Kotzé. T., 2016. ‘Exploring the dark side of interpersonal relationships between buyers and suppliers of logistics services’. Proceedings of the 10th Annual International Business Conference, 25 - 29 September 2016, Langebaan, South Africa.


Mocke, K., Niemann, W. & Kotzé, T., 2016, ‘The role of personal relationships between buyers and suppliers of third-party logistics services: A South African perspective’. Proceedings of the 10th Annual International Business Conference, 25 - 29 September 2016, Langebaan, South Africa. Allden, M., Niemann, W. & Kotzé. T. 2017. Industry expectations of supply chain management graduates: a qualitative study of employers in South Africa. 29th Annual Conference of the Southern African Institute of Management Scientists, 10-12 September 2017, Bloemfontein, South Africa. Jacobs, A., Niemann, W. & Kotzé, T. 2017. Spare parts logistics for aftersales support: a case study in the South African automotive industry. 1st International African Operations Management Conference, 2-4 October 2017, Misty Hills, Johannesburg South Africa. Loate, T., Niemann, W. & Kotzé, T. 2017. A case study analysis of the order fulfilment model adopted by a South African online grocery retailer. 1st International African Operations Management Conference, 2-4 October 2017, Misty Hills, Johannesburg South Africa. Van Niekerk, S., Niemann, W., Kotzé, T. & Mocke, K. 2017. An exploration of supply chain security orientation in the South African pharmaceutical industry. 11th Annual International Business Conference, 24 - 27 September 2017, Dar Es Salaam, Tanzania. Van Rensburg, R., Niemann, W. & Kotzé, T. 2017. Supply chain sustainability: A qualitative study in South African food and beverage manufacturing. Proceedings of the 4 th International Conference on Responsible Leadership, 15-16 March 2017, Gordon Institute of Business Science, Johannesburg South Africa. ISBN: 978-1-77592-139-4 Vermeulen, J., Niemann, W. & Kotzé, T. 2017. Exploring the disadvantages of supply chain resilience: a study in the South African telecommunications industry. 29th Annual Conference of the Southern African Institute of Management Scientists, 10-12 September 2017, Bloemfontein, South Africa Simba, S., Agigi, A., Niemann, W., & Kotzé, T. 2017. Supply chain risk management processes for resilience: a study of South African grocery manufacturers. 11th Annual International Business Conference, 24 - 27 September 2017, Dar Es Salaam, Tanzania. Ebrahim, S, Niemann, W. & Kotzé, T. 2018. Sustainable supply chain management integration: An exploration of fast moving consumer goods food manufacturers. 9th Annual International Conference on Social sciences, 29 – 31 August 2018, George, South Africa. Accepted conference papers – Sept 2018: Govender, T., Niemann, W., Meyer. A & Kotzé, T. 2018. Agile practices and supply chain resilience: A study of food and beverage manufacturers in South Africa. 12th Annual International Business Conference, 23 - 26 September 2018, Mauritius. Jansen van Vuuren, C., Niemann, W. & Kotzé, T. 2018. Disruption risk mitigation strategies for supply chain resilience: Perspectives from 3PLs and their clients. 30th Annual conference of the Southern African Institute of Management Scientists, 16-19 September 2018, Stellenbosch, South Africa. Niemann, W., Meyer. A, Kotzé, T. & Odendaal, J. 2018. The role of third party logistics providers as orchestrators in emerging markets. 12th Annual International Business Conference, 23 - 26 September 2018, Mauritius.


Rood, C., Niemann, W. & Kotzé, T. 2018. The role of relationship power in supply chain sustainability practices. 30th Annual conference of the Southern African Institute of Management Scientists, 16-19 September 2018, Stellenbosch, South Africa.

6 OTHER SCHOLARLY RESEARCH-BASED CONTRIBUTIONS

6.1 Teamwork and collaboration with others

Conducted statistical analyses for Ms. M. Prinsloo, a private Marketing Research Consultant, December 2010. Conducted statistical analyses on data for Prof. J. de Jager of the Tshwane University of Technology, November 2007. Assisted Mrs. L. Strydom of Symbiotic Business Solutions to draft a questionnaire for the evaluation of internal service quality provided by components of the SA Army, June 2004. Worked with Prof. C.H. van Heerden to set an evaluation exam and mark exam scripts of candidates who applied for a Marketing Research position at Spoornet, 2004. Co-authored a report with Prof. C.H. van Heerden on sponsorship management for Mr. D. Schoeman, Marketing Manager of Alpha Stone & Readymix, October 2001.

6.2 Membership of national and international bodies

Have ordinary membership of the following national scientific and industry bodies:

Southern African Institute for Management Scientists (SAIMS)

7 MANAGEMENT AND ADMINISTRATIVE DUTIES

7.1 Involvement in departmental, faculty and/or other university activities

Served on the Postgraduate Committee of the Faculty of Economic and Management Sciences, University of Pretoria.

Served as a member of the departmental committee that investigated changes to the BCom (Marketing Management) Honours and Master’s curricula, Department of Marketing & Communication Management, University of Pretoria, 2004.

Assisted in the development of the Department of Marketing & Communication Management’s MCom (Web-supported) programme, University of Pretoria.


8 COMMUNITY SERVICE OR PROFESSIONAL SKILLS

8.1 Involvement with other universities/scientific institutions

Served as an internal examiner of the MSc dissertation titled “Developing sensory evaluation methods for consumers with low-literacy levels applicable in developing countries” submitted by Mr. Joseph D Kamdem Mademgne from the Dept. of Food Science at the University of Pretoria, May 2016.

Served as an external examiner for 10 Honours research reports from students at Monash University, South Africa for Prof. H.B. Klopper, November 2011.

Served as an external examiner of the Master’s dissertation entitled “Assessing brand image transfer in sponsorship” submitted by Ms. A.L. Morris at the University of Stellenbosch, October

2010.

Served as an external examiner (moderator) for Honours and Master’s courses in Research Methodology presented by the Department of Business Management at the University of Johannesburg, 2006.

Appointed to serve as an academic member of the Advisory Board for the Midrand Graduate Institute for their BCom (Marketing Management) degree and their Diploma in Marketing and Sales Management, 2005.

Served as an external examiner for the Midrand Graduate Institute for the course CMKR221 (Marketing Research), 2002 & 2003.

Served as an external examiner for RAU (now University of Johannesburg) for the subject Marketing Research at Honours level, 2003 & 2004.

Served as external examiner for RAU (now University of Johannesburg) for the Master’s subject: Research Methodology, 2003.

8.2 Professional service performed

Articles, book chapters and conference papers reviewed:

Reviewed an article entitled “Customer engagement in retail banks: Scale development and validation” that was submitted to the Journal of Contemporary Management for publication. June

2018.

Reviewed an article entitled “Relationship value antecedents in the South African automotive component supply chain” that was submitted to the journal Acta Academia for publication.

December 2016.

Reviewed an article entitled “Impact of organisational politics on job dissatisfaction and turnover intention: An application of social exchange theory on employees working in Zimbabwean Small and Medium Enterprises (SMEs)” that was submitted to the Southern African Journal of Entrepreneurship and Small Business Management for publication. August 2015.

Reviewed an article entitled “The relationship between corporate social responsibility factors and the customer loyalty of SMEs” that was submitted to the Southern African Journal of

Entrepreneurship and Small Business Management for publication. August 2015.


Reviewed an article entitled “Waiting: the neglected phenomenon that influences consumers’ perceptions of store image and their satisfaction with service providers” that was submitted to the

SA Journal for Family Ecology and Consumer Sciences for publication. October 2012.

Reviewed an article entitled “The Use of Marketing Strategies by Small, Medium and Micro Enterprises in Rural KwaZulu-Natal” that was submitted to the Southern African Journal of

Entrepreneurship and Small Business Management for publication. September 2012.

Reviewed an article entitled “An investigation into aspects of customer service received by owners of small businesses in the Doornfontein area of central Johannesburg” that was submitted to the Southern African Journal of Entrepreneurship and Small Business Management for publication. April 2012.

Reviewed a paper entitled “Assessing the Relationship Between IT-Mediated Social Capital and Social Support” that was submitted to the GBATA conference for inclusion. April 2012.

Reviewed an article entitled “Sustainable marketing promotes new venture creation within a South African retailer’s supply chain” that was submitted to the Journal of Contemporary Management for

publication. February 2012.

Reviewed an article entitled “A perspective on how long-term insurance organisations can retain their customers” that was submitted to the Journal of Contemporary Management for publication.

March 2012.

Reviewed a funding application submitted to the NRF by Mrs. EM Botha. December 2011.

Reviewed an article entitled “The formation of customer loyalty in the South African cellular industry” that was submitted to Management Dynamics for publication. November 2011.

Reviewed the textbook “Marketing Research” edited by Adele Berndt and Danie Petzer on request

of Werner Coetzee, commissioning editor of Heinemann.

Reviewed an article entitled “Product, Services and Technology review blogs: a proposed model to explain consumer scepticism” that was submitted to Communicare for publication. July 2010.

Reviewed a manuscript entitled “Practice makes perfect … Simplifying your marketing research skills. 25 case studies to exercise your way to knowledge” for UNISA Publishers. May 2010.

Reviewed an article entitled “The value of Web-based survey methods versus non-electronic survey methods” which was submitted to the Southern African Business Review for publication.

March 2010.

Reviewed an article entitled “Breaching the tension threshold in fear appeals: an experimental investigation” that was submitted to Management Dynamics for publication. February 2010.

Reviewed an article entitled “Measuring the effects of customers’ stage in the consumption process on service quality, satisfaction and behavioural intentions” that was submitted to Management

Dynamics for publication. September 2009.

Served as a reviewer of abstracts submitted for inclusion in the SAIMS Conference. 2008.

Reviewed an article entitled “The future role of retail bank managers in South Africa” that was

submitted to Management Dynamics for publication. June 2008.

Reviewed an article entitled “Students’ awareness of high and low involvement products: a comparison across gender and ethnic groups” that was submitted to the SA Journal for Family

Ecology and Consumer Sciences. May 2007.

Reviewed sections from a European edition of the textbook Marketing Research by Hair, Bush and

Ortinau for McGraw-Hill publishers. July 2006.

Reviewed an article entitled “A factor analytical service quality measurement scale for supermarkets in SA” that was submitted to the South African Journal of Economic and

Management Sciences for publication. September 2004.


Reviewed an article entitled “Predicting Turnover Behaviour of Direct Salespeople: An Empirical Study” that was submitted to the SA Business Review for publication. August 2004.

Reviewed two chapters from a new book on Organisational Communication for Mrs. Ute Spath from Juta Publishers. August 2004.

Involvement in workshops, staff training and guest lectures:

Presented a keynote address entitled “Preparing students for postgraduate studies: some thoughts from the trenches” at the Research Day of the Faculty of Management Sciences at Tshwane

University of Technology, 9 October 2012.

Presented a two-day workshop on choosing an appropriate research methodology for a PhD study to participants in the Skill Programme coordinated by Dr. Eric Hofstee, 30-31 May 2012 (University of Pretoria), 11-12 July 2012 (Fort Hare) and 23-25 October 2013 (University of Limpopo).

Presented a talk on the topic “Branding the lecturer” at the University of Pretoria Department of

Education Innovation’s Innovil training course for teaching assistants, 2007, 2008, 2009 and 2012.

Presented a talk on the topic “To quiz or not to quiz” at the University of Pretoria Department of

Education Innovation’s induction course for new lecturers, 2007, 2008 and 2009.

Presented a workshop on data analysis to staff members in the Faculty of Management Sciences at Tshwane University of Technology, 2006.

Presented a lecture on survey research to MCom Taxation students at University of Pretoria, 2006.

Presented a guest lecture on academic writing to Honours students in the Department of Marketing Management at the University of Johannesburg, 2006.

Invited to act as a panelist and guest speaker on 20 and 22 July 2004 during the UNISA Department of Communication Science’s Annual Postgraduate Research Methods Winter School.

Acted as a panelist on 22 July 2003 during the UNISA Department of Communication Science’s Annual Postgraduate Research Methods Winter School to provide feedback to students presenting their research proposals.

Presented guest lectures on research methodology to Honours and Master’s students in the Department of Business Management at RAU (now University of Johannesburg) on the following occasions:

13 October 2003, Master’s students

20 May 2004, Honours students

9 AWARDS

9.1 Teaching awards and prizes

Received the Department of Business Management’s internal prize as best postgraduate lecturer in 2015 and shared the prize with Mr Wesley Niemann in 2016.

Received an Education Innovation Award (2004) at the University of Pretoria for the NME 703 (Research Methodology) course CD.


10 REFEREES

1. Prof. A.F. (Anské) Grobler, Former Head of Department of Business Management, University of Pretoria, Cell 083 462 7024

2. Prof. Y. (Yolanda) Jordaan, Head of Department of Marketing Management, University of Pretoria, Tel. 012 420-2997, Cell 082 541 6610. [email protected]

3. Prof. G. (Gustav) Puth, Former Head GfK programme in Marketing Research, University of Pretoria. Cell 072 657 1130.

4. Prof. P.J. (Flip) du Plessis. Former Head of Marketing, Department of Marketing Management, University of Pretoria, Cell: 072 648 4713.

5. Prof. C.H. (Neels) van Heerden, Head of Department of Marketing, Logistics and Sport Management, Tshwane University of Technology, Tel. 012 382-5824, Cell. 083 415 3541. [email protected]

11 PEER REVIEWERS

1. Dr. Y. (Arien) Strasheim, Senior Lecturer, Department of Human Resource Management, University of Pretoria, Tel. 012 420-3145, Cell. 082 887 5180. [email protected]

2. Prof. H.B. Klopper, Head: Department of Marketing, Monash University South Africa. Tel. 011 950-4206, Cell. 082 336 1044. [email protected]

mailto:[email protected]


