curriculum voor de professional in it service management · 2017-12-15 · prince2® practitioner...

Technologie Business Integratie business en IT Individuele opleidingKernopdracht Certificering Aanbevolen volgorde Groepsopleiding Werkplekleren Tijdsduur in dagen, maandenVerwijzing Cursus code

www.academy.capgemini.nl

Telefoon: 030 689 66 00

E-mail: [email protected]

Postadres: Postbus 2575, 3500 GN Utrecht

Curriculum voor de professional in IT Service Management

Basisopleidingenvan starter naar vakbekwaam

Verdiepingsopleidingenvan vakbekwaam naar expert

Algemene vaardigheden Introductie Systee-

montwikkeling

2d

ISO

Vendor Product Training (Call

registration etc.)

op aanvraag (A)

ITIL® Foundation

3d

ITILV3-F

of

ASL® Foundation

ASLF

Technologieën

op aanvraag (A)

IDVA-COMPI

3d

Ideeën verkopen en acceptatie

verkrijgen

CS-C

3d

Consultancy skills -

communiceren

3d

COMPI

BiSL®Foundation

BISLF

LEAN-IT Foundation -

Examen

ITIL®Foundation -

Examen

BISL®Foundation -

Examen

2d

LEAN-IT

LEANIT-F

2d

Proces modelleren

en analyseren

BPM-PMA

4d

Consultancy skills -

adviseren

CS-A

4d

ASL® Foundation -

Examen

Six Sigma Green Belt -

Examen

Six Sigma Green Belt

OE-6SIGMAGB

5d

Train your Brain

TYB

2d

Faciliteren workshops Practitioner

FAC-P

3d

Coachen: de aanpak

COABAS

3d

Onderhandelen en

samenwerken

OND

2,5d

Presenteren

PRES-COMPI

3d

2d

Branchekennis

TM

eLearning+

coaching

1d

Time Management

To the point tekstschrijven

3d

GSCH-COMPI

Faciliteren van Workshops Foundation

3d

FAC-F

Advies-vaardigheden

modulairCONF-F

2d

Conflict Management



Telefoon: 030 689 66 00




Kerntaak: Uitvoeren Service Operation

of

PACT-COMPI

3d

Proactief communiceren

SYSW-COMPI

3d

Systematisch werken

Kernopdracht:Service

Operation

Vendor Product Training (Eventmanagement

etc.)

op aanvraag (A)

ITIL® Intermediate Operational Support and

Analysis

ITIL®Intermediate

Service Operation

ITIL® Intermediate Operational Support

and Analysis - Examen

ITIL®Intermediate

Service Operation - Examen

1,5d

ITV3SOITV3OSA

2,5d

op aanvraag

ITIL® Intermediate

Release Control & Validation

ITV3RCV

ITIL® Intermediate Planning Protection

& Optimization - Examen

ITIL® Intermediate Release Control& Validation -

Examen

2,5d

ITIL®Intermediate

Planning Protection & Optimization

ITV3PPO

ITIL® Intermediate

Service Design

ITV3SD

ITIL® Intermediate Contiual Service Improvement -

Examen

ITIL® Intermediate

Service Design - Examen

1,5d

ITIL®Intermediate

Contiual Service Improvement

ITV3CSI

1,5d

2,5d

ITIL®Intermediate

Service Offerings & Agreements

ITV3SOA

ITIL®Intermediate

Service Transition - Examen

ITIL® Intermediate Service Offerings& Agreements -

Examen

2,5d

ITIL® Intermediate

Service Transition

ITV3ST

ITIL®Intermediate

Service Strategy

ITV3SS

ITIL® Intermediate Managing Across

the Lifecycle - Examen

ITIL®Intermediate

Service Strategy - Examen

1,5d

ITIL®Intermediate

Managing Across the Lifecycle

ITV3MLC

2d

1,5d





Telefoon: 030 689 66 00




Kerntaak: Uitvoeren Service Transition

Vendor Product Training (Change

management etc.)

PRINCE2® Foundation

2d

PRINCE-2

Plannings en voortgangs-

registratietech-nieken

of

Testen voor beheerders

PRINCE2® Foundation -

Examen

LezenFO

Lezen Use Cases

2d

REQ-READUC

ITIL® Intermediate


2,5d

ITV3RCV

2d

ITIL® Intermediate Release Control &

Validation -Examen

ITIL® Intermediate

Service Transition

ITIL® Intermediate


Kernopdracht:Service Transition

1,5d

ITV3ST

TMAP-FB-UWV

2d

LFO

2d

PLANT

op aanvraag (A)


3d

PACT-COMPI

Realistisch overtuigen

3,5d

CV-O

Politiek handelen

3d

POL-COMPI

Meningen en informatie duidelijk

weergeven

3d

MENI-COMPI


and Analysis - Examen



ITIL® Intermediate



Examen

ITIL® Intermediate


PRINCE2® Practitioner

PRINCE2® Practitioner -

Examen

3d

PRINCE-2-P

ITIL® Intermediate


2,5d

ITV3SOA

1,5d


Examen

ITIL® Intermediate

Service Operation

ITIL® Intermediate


1,5d

ITV3SO

ITV3CSI

2,5d 2,5d

ITV3PPO

ITIL® Intermediate


ITIL® Intermediate

Service Design

1,5d

ITV3SD

ITV3OSA

ITIL® Intermediate


2d

ITV3MLC



Functioneel Testen in de

praktijk volgens TMAP® Next

TMAP® Next

Foundation - Examen

4d

FUTEST

ITIL® Intermediate

Service Strategy

ITIL® Intermediate


1,5d

ITV3SS

ITIL® Intermediate

Operational Support and Analysis

op aanvraag





Telefoon: 030 689 66 00




Agile Architecture

of

Kerntaak: Uitvoeren Service Design

Requirements - de

essentie

Architecture Awareness

2d

ARCH-AW

Functioneel Wijzigingsbe-

heer

LezenFO

Requirements Analysis

3d

REQ-A

1d

REQ-ESS

Lezen Use

Cases

Business Requirements

4d

BREQ

ITIL® Intermediate

Service Design

1,5d

ITV3SD

2d

ITIL® Intermediate

Service Design- Examen

ITIL® Intermediate



Examen

Kernopdracht:Service Design

2,5d

ITV3SOA

LFO

2d

REQ-READUC

9d

FW

ITIL® IntermediatePlanning Protection

& Optimization- Examen

Meningen en informatie duidelijk

weergeven

3d

MENI-COMPI


3d

PACT-COMPI

ITIL®Intermediate


2,5d

ITV3PPO

Realistisch overtuigen

3,5d

CV-O

Politiek handelen

3d

POL-COMPI

ITIL® Intermediate


ITIL® IntermediateOperational Support and

Analysis - Examen

ITIL®Intermediate




Examen

ITIL® Intermediate

Service Transition

ITIL® Intermediate


ITIL® IntermediateRelease Control& Validation -

Examen

2,5d

ITV3RCV

ITIL® Intermediate

Service Operation

1,5d

ITV3SO

3d

ITIL®Intermediate


ITIL® Intermediate

Service Strategy

ITIL® Intermediate


1,5d

ITV3SS

PRINCE-2-P

Functionele detaillering

13d

FD

2,5d 1,5d

ITV3ST

ITIL® IntermediateContiual ServiceImprovement -

Examen

ITIL® Intermediate


1,5d

ITV3CSI

ITV3OSA

Functioneel Testen in de

praktijk volgens TMAP® Next

4d

FUTEST

TMAP ® Next

Foundation - Examen

ITIL® Intermediate


ITIL® IntermediateManaging Across

the Lifecycle -Examen

2d

ITV3MLC



Examen

2d

PRINCE-2

Architecture Awareness

2d

ARCH-AW

op aanvraag





Telefoon: 030 689 66 00




Kerntaak: Uitvoeren Service Strategy

of

ITIL® Intermediate

Service Strategy

ITV3SS

ITIL® Intermediate


Management of Risk

(M_o_R®) Foundation

2d

MOR-F

Kernopdracht:Service Strategy

Management of Risk (M_o_R®)

Foundation - Examen


2d

PRINCE-2


Examen

ITIL® Intermediate


2,5d

ITV3SOA


Examen

1,5d

Portfolio, Programme and Project Offices

(P3O®) Foundation

P3O-F

P3O®Foundation -

Examen

3d

Politiek handelen

3d

POL-COMPI

ITIL® Intermediate


ITV3OSA


and Analysis -Examen

ITIL® Intermediate

Service Transition

1,5d

ITV3ST

ITIL® Intermediate


ITIL® Intermediate


2,5d

ITV3RCV

ITIL® Intermediate Release Control & Validation -

Examen

ITIL® Intermediate


1,5d

ITV3CSI


Examen

ITIL® Intermediate

Service Operation

1,5d

ITV3SO

ITIL® Intermediate


ITIL® Intermediate


2d

ITV3MLC

ITIL® IntermediateManaging Across

the Lifecycle -Examen


3d

PRINCE-2-P


Examen

ITIL® Intermediate

Service Design

1,5d

ITV3SD

ITIL® Intermediate


2,5d

ITIL® Intermediate


ITV3PPO

ITIL® IntermediatePlanning Protection

& Optimization -Examen

2,5d

op aanvraag





Telefoon: 030 689 66 00




of

Kernopdracht:Continual Service

Improvement

Kerntaak: Uitvoeren Continual Service Improvement

ITIL® Intermediate


ITV3CSI


Examen

1,5d

ITIL® Intermediate


ITV3OSA


and Analysis -Examen

ITIL® Intermediate

Planning Protection& Optimization

2,5d

ITV3PPO



ITIL® Intermediate


2,5d

ITV3RCV

ITIL® Intermediate Release Control & Validation -

Examen

ITIL® Intermediate

Service Design

1,5d

ITV3SD

ITIL® Intermediate

Service Design -Examen

ITIL® Intermediate


2,5d

ITV3SOA


Examen

ITIL® Intermediate

Service Strategy

1,5d

ITV3SS

ITIL® Intermediate

Service Strategy -Examen

ITIL® Intermediate


2d

ITV3MLC



Six Sigma Black Belt

8d

OE-6SIGMABB

Six Sigma Black Belt -

Examen

ITIL® Intermediate

Service Operation

1,5d

ITV3SO

ITIL® Intermediate


2,5d

ITIL® Intermediate

Service Transition

ITV3ST

ITIL® Intermediate


1,5d

op aanvraag



ASL® and BiSL® are registered trade marks of The ASL BiSL Foundation.ITIL®, PRINCE2®, M_o_R® and P3O® are registered trade marks of AXELOS Limited.

© 2014 Capgemini. All rights reserved.

curriculum voor de professional in it service management · 2017-12-15 · prince2® practitioner...

Documents