From: Sarah McDonough Sent: Saturday, September 20, 2014 6:24 PM To: CCCSales-DAL-Representatives Cc: CCCSales-DAL-AllLeadership Subject: Look who's being Remarkable!

Congratulations to Dallas Prevost

for providing Re3markable™ customer service and receiving a customer

compliment!!!

State Farm customer, Bronson H., wanted us to know how incredible his experience was tonight with representative Dallas Prevost. He said that she was wonderful to interact with, and she helped him through everything and it was great to work with her.

He explained that her clear explanations, and nice personality will make him a State Farm customer for life!

Thank you, for being Remarkable Dallas!

From: Caleb Dirks Sent: Saturday, November 01, 2014 11:17 AM US Mountain Standard Time To: Dallas Prevost Cc: CCCSales-DAL-Supervisors; CCCSales-DAL-Representatives Subject: Look Who's Being Remarkable...

Dallas Prevost - Congratulations on the following Remarkable Remarks:

New customer, Tina, called to discuss auto and renter’s policies with Dallas. Tina wanted to take a moment, after coverages were bound for both policies, to discuss how great of a job that Dallas did today. Tina stated that Dallas was very impressive, took the time to discuss the coverages in detail, explained everything and is fantastic at her job. Way to go, Dallas. Thank you.

From: Stuart Lancaster Sent: Monday, January 05, 2015 11:35 AM To: CCCSales-DAL-Representatives Cc: CCCSales-DAL-AllLeadership Subject: Look Who's Being Remarkable!

Congratulations to Dallas Prevost

for providing Re3markable™ customer service and receiving a customer

compliment!!!

Ms. Allen said that Dallas did an excellent job with helping her get her vehicle added to her policy today. She said that Dallas explained the coverage and had a needs based conversation as to what Ms. Allen should and shouldn't carry on her policy.

Thank you for being Remarkable Dallas!

-----Original Message-----From: Roseanne [mailto:xxxxxx@aol.com] Sent: Saturday, January 18, 2014 7:01 AMTo: sairwaa.prevost@xxxxxfloridablue.comSubject: My new plan 1477B

To Whom It May Concern:

I would like to take this opportunity to tell you about a very special person employed by Florida Blue. Her name is Sairwaa Prevost, and I am so grateful that she was on the other end of the telephone the day I called Florida Blue for help to get a new insurance plan through the Marketplace.

I have been insured with Florida Blue for 22 years and I was insured with BCBS of NJ for 8 years. Ms. Prevost was amazing. She was very familiar with various plans and worked with me for some time to get me into a plan that fit our needs before the deadline on 12/24/13. She was so very patient and pleasant and worked with me even though her office was closing and it was getting very late. She was determined to makesure I got insurance before she left for her two day holiday which is something I don't think everyone would be willing to do. She never tried to get me off the phone so she could leave.

I think Ms. Prevost went above and beyond her duties that night. I was so frustrated and confused that night after being on the Marketplace website and being on hold for hours, and she basically came to my rescue. She assured me she would get the mattercleared up before the deadline and she did! She instructed me step by step what to do in the next few days to cancel my present policy and how to pay for the new one. She gave me the correct phone numbers I needed to have and e-mailed me information I needed.

I was so relieved to have finally gotten this matter straightened out thanks to her. She isan awesome person, and i think Florida Blue is very lucky to have her as an employee.

Thank you. Roseanne StxxxFlorida Blue Member