customer care mit scrum & kanban
TRANSCRIPT
Customer Care mit Scrum & Kanban.
Timm Peters, etracker
Director Customer Care
Mitglied der Geschäftsleitung
@BarCamp Hamburg 2011
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I‘m here to tell you a story!
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eBay &
das Gefangenendilemma.
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Neues
St. Galler Management-Modell.
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„In the electric world,
change is the only stable factor.“
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Open Marketing & Agile Sales.
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Prozesse, Methoden & Tools.
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Enterprise Marketing Management.
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No Silver Bullet!
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Best of Breed.
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Wasserfall, Scrum & Kanban.
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Einblick:
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Scrum of Scrum of Scrum.
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Business Development, Product
Management, Marketing & Sales,
IT, Support & Consulting.
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Company Owner & Project Owner.
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Task-Kanban-Board.
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Employee Idea System.
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Lessons Learned:
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It‘s Change Management.
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Sales: „I don‘t like Scrum!“
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It‘s Lean Management.
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Performance & Quality.
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Vielen Dank!
Wir sehen uns bei Facebook, XING, Twitter, …
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