JAPAIGURI GOVT. ENGG. COLLEGE[DEPARTMENT OF MECHANICAL ENGINEERING]

PRESENTATION ON-

CUSTOMER CENTRIC SYSTEM

PRESENTED BY-

BIDHAN CHANDRA DAS

INTRODUCTION

What makes the great companies so great??

• It is definitely not only the product. The product can be truly amazing, even a lifestyle changer, but that’s not

what makes a company great.

• It’s the service and experience the customer receives when doing business with them. The companies that

get it are CUSTOMER CENTRIC.

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CUSTOMER CENTRIC SYSTEM

• Creating a positive consumer experience at the point of sale and post-sale.

• A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.

• It does not promises only ‘friendly’ services but also ‘helpful’ services.

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Why Customer-Centric System?

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending

his money somewhere else.

-Sam Walton

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THANK YOU

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