customer / clients irritations / complains before and after they buy a subdivision real estate in...

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Top Customer Irritations in a Subdivision Real Estate Industry in the Philippines By Rowena Caro 2014

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This is a compilation of top irritations, problems and complains of clients / customers before and after they buy from a subdivision real estate industry in the Philippines

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Page 1: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

Top Customer Irritations in a

Subdivision Real Estate Industry in the

Philippines

By Rowena Caro2014

Page 2: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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What do First time house buyer’s say?

Page 3: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #1

Mahirap makahanap sa manila ng subdivision na bibilin.

Page 4: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #2

Bakit bawal ng tingnan ang bahay during construction?

Page 5: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #3

What are some basic tips to know the smell for dampness and the feel of the walls ?

Page 6: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #4

Incorrect Staircase Railings.

Page 7: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #5

Only half of the staircase has railings

Page 8: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #6

Balcony railings specifications have also been downgraded

Page 9: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #7

The doors installed are all PVC during the inspection, but as per plan it should be wooden door panel.

Page 10: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #8

Misaligned PCPs and Zocalo Walls.

Page 11: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #9

Uneven PCP Surfaces 

Page 12: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #10

Visually, anyone would know the floor is not even and smooth.

Page 13: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #11

Buong sahig ng bahay, hindi pantay.

Page 14: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #12

Ground floor flooring has a star crack (approx. 3mm-7mm) right from center of floor to the footing tie beams.

Page 15: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #13

Rusted C-Purlins and Purlin Fascia.

Page 16: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #14

May mga hairline cracks ang wall.

Page 17: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #15

May Crack ang firewall

Page 18: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #16

The guy who was with us during inspection, parang 2-3 years pa lang nakagraduate from college so wala halos authority.

Page 19: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #17

Delayed Turn Over

Page 20: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #18Please provide a complete list of documents needed for house renovation to keep me from returning to your office every now and then.

Page 21: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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1st Time House Buyer Irritation #19After the repairs, yung mga dating walang leaks nagkaroon na naman ng panibagong leaks... may mga bagong leaks din na nakita sa gitna ng panel mismo sa may sala halos kadikit na ng mga power outlet sa wall.

Page 22: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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What do the Foreigner with Filipina Wife says?

Page 23: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #1

Numerous inconsistencies and incorrect measurements.

Page 24: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #2

Even with waterproofing the rain water still penetrates in the microfractures of PCP surfaces.

Page 25: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #3

Electric fence should be installed, if possible it would be nice if we can install CCTV to all gates in the villages.

Page 26: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #4

Urinating every where.

Page 27: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #5

Throwing garbage in vacant properties

Page 28: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #6

Neighbours always had videoke everyday.

Page 29: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #7

Your customer account representative was not able to respond to any of my queries

Page 30: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Foreigner with Filipina Wife Irritation #8

Can you have all your employees attend a refresher course on "Customer Service?"

Page 31: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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What do Young Professional’s say?

Page 32: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #1

Subdivisions in the Philippines, especially in Cavite, are already saturated.

Page 33: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #2

The main door has leak of water and parts of the house are now showing signs of deterioration.

Page 34: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #3

Sa ngayon ang mga palitada sa hamba ng pintuan ay nababaklas mag isa.

Page 35: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #4

Ang paint, sa interior, nagpeepeel off, sa exterior naman ang bilis mag fade.

Page 36: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #5

Tubo ng kuryente sa meter base bulok na samantalang bago lang kinabit

Page 37: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #6

Yung mga tubo ng tubig hindi matibay, after ilang weeks lang may leak na, puro substandard yung mga nakakabit na mga lababo, linya ng ilaw at mga doorknob.

Page 38: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #7

How could you possibly repair a 2nd floor na umuulan kada may nag shower sa cr?

Page 39: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #8

Wrong grouting of tiles/paint and bathroom tiles

Page 40: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #9

Yung tissue holder tabingi, at walang humpay na pagsulpot ng mga cracks sa PCP.

Page 41: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #10

Cracks on walls inside and outside the unit (repairs are very slow to the point of annoyance)

Page 42: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #11

Cracks on the wall (take note cracks are inside the house) near the stairs as well as on other areas of the house.

Page 43: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #12

The major problem ng unit ko ay yung firewall and backwall ko nagkaka-leaks.

Page 44: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #13

Pagka repair ng isang tagas or cracks, sa ibang part naman ng bahay ang magkakaron ng tagas at cracks.

Page 45: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young Professional’s Irritation #14

3 inches na lang ang kapal ng mga sahig! 

Page 46: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Young professional’s Irritation #15

Developer has not delivered amenities such as playground, pocket gardens, mini theatre, & gym. 

Page 47: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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What do Overseas Filipino Worker says?

Page 48: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #1

Property websites would be helpful to limit searches by max # of bedrooms.

Page 49: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #2

Building design is far from what is presented in the brochure

Page 50: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #3

Houses are constructed with eaves vents with missing insect screens.

Page 51: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #4

 The cement mixture is a substandard, and no curing/spraying of water was done. You can tell by the looks and sound of it.

Page 52: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #5

 1 sheet of flexboard ceiling was torn, probably due to expansion from rainwater, or worker's carelessness.

Page 53: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #6

Di maayos ang finishing ng walls at yung paint di pantay pantay.

Page 54: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #7

Cracked PCPs, uneven walls, hanger rods and other defects with regards to unit construction.

Page 55: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #8

Walang grills yung windows ng 2nd flr.

Page 56: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #9

Square bars for balcony grills should be 12 mm: As found 9mm only

Page 57: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #10

Penetrating crack from lower left end of steel window up to 12" down.

Page 58: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #11

Steel window: Z bars should be 3mm: As found: 2mm only

Page 59: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #12

The doors installed are all PVC during the inspection, but as per plan it should be wooden door panel.

Page 60: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #13

Wall panels have cracks at firewall area and division wall.

Page 61: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #14

Slanting penetrating crack from upper left of ceiling to lower right of floor.

Page 62: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #15

Rain watermarks at the wall.

Page 63: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #16

3 wall panels have cracks: zocalo wall, T&B division wall and staircase wall.

Page 64: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #17

 Crack at Staircase wall shaped like letter “A”.

Page 65: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #18

 Second floor PCPs' thickness was downgraded from 4 inches to 3 inches.

Page 66: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #19

We found out that while the tiles were being dismantled, the flooring cement went with it which exposed the soil of the ground.

Page 67: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #20

 Floor finish not levelled, the mound with a maximum elevation of 10 mm.

Page 68: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #21

Outside of the unit there was no gutter and downspout, again as per plan there should be a gutter and downspout.

Page 69: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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OFW’s Irritation #22After repair, when we visited it again ang daming lagpas na pintura na sinadyang pinturahan. The repairs is not made, hindi inayos ang mga bakbak na pintura sa labas ng bahay like sa balcony.

Page 70: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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What do the Employees who want to live near its work place says?

Page 71: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #1

 Problem is the location of most subdivisions are mostly at the far end of the metro manila area. 

Page 72: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #2

 Rainwater seeping through the steel casement windows.

Page 73: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #3

 Precast walls hindi makinis. In most panels bako bako ang surfaces. Maski lagyan ng skim coat ng Finishing Contractor, hindi kayang habulin ang uneven surfaces.

Page 74: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #4

  Nabakbak na cement sa bandang pintuan. 

Page 75: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #5

 Kupas na paint, mukhang luma at defective ang ginamit

Page 76: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #6

 Halos kinakalawang na ang mga PCP connectors

Page 77: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #7

 Nung tinesting namin ang mga ilaw, meron isa doon na nag-short, pumutok yung ilaw na nilagay namin so malamang may leak din sa bubong, siguro nabasa.

Page 78: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #8

 All areas with the water system ( kitchen and cr ) are leaking!!!

Page 79: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #9

 Leaks on one outlet and main outlet.

Page 80: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Employees who want to work near its work place Irritation #10

 Pwede bang baguhin ang existing policy: We cannot allow our buyers to see their unit during construction.

Page 81: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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What do Start up Family says?

Page 82: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #1

Naiinis ako kasi meron pa silang Legal Miscellaneous fees which costs 200K. 

Page 83: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #2

How true na problema ang tubig?

Page 84: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #3

Entrance ng subdivision dito minsan wala ilaw ang waiting shed nung bago lipat nga kami dito wala guardhouse kelan lang nagkaron ng gate.

Page 85: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #4

Late delivery of their units, non-compliance with the approved plan or failure to make the necessary repairs to the unit within reasonable time.

Page 86: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #5

Our new refrigerator and air conditioners wont cool, the microwave oven wont heat up and the lights dim as if there is something wrong with your eyesight. It is the undersized temporary power & substandard cables are used.

Page 87: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #6

I was shocked to see my kitchen counter was built very near the side wall and would not fit a cooking range.

Page 88: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #7

Rusted PCP connectors and improper connection and welding.

Page 89: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #8

One stair step is hollow, and the handrails are substandard. The size of square bars must be 12mm, they install 8mm.

Page 90: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #9

The wall at lavatory side has 2 parallel vertical penetrating cracks from ceiling to top of wall tiles. 

Page 91: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #10

Andrail pipe must be black iron, and they installed gi pipe sch.20.

Page 92: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #11

Yung ground floor, alon-alon yung tiles. Yung dalawang CR naman hindi babagsak yung tubig kasi hindi siya pupunta dun sa drainage.

Page 93: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #12

Ang tubig may pinong pino na silt or dumi hindi talaga sya pwedeng ipanluto galing sa tangke ng provider.

Page 94: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #13

Maraming daga, lamok at langaw sa likod bahay.

Page 95: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #14

Poor quality of houses, walang concern at care sa buyers.

Page 96: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #15

Lahat ng policies nila sila lang ang may advantage.

Page 97: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #16

Customer service na hindi nakakatulong.

Page 98: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #17

What happened to the regular twice a week garbage collection? Naiiwan na lang ang mga basura sa tapat ng mga bahay namin.

Page 99: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #18

May kapitbahay kasi kami ngayon na seaman and every time umuuwi siya, mega-inuman and mega-karaoke sila until the wee hours of the morning. Di tuloy kami makatulog ng maayos.

Page 100: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

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Start-up Family Irritation #19

After trying to request for site inspection several times and being denied of it, sumuko na kami. I have submitted a Notice of Cancellation of Purchase

Page 101: Customer / Clients Irritations / Complains before and after they buy a subdivision real estate in the Philippines 2014

Thank You