customer connect: oracle's online community for applications cloud customers
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Customer Connect: Oracle’s online community for Applications CloudcustomersBy Edith MirelesOracle on May 18, 2015
By Sarah Smart, Applications User Experience
When you have a question about Oracle Applications Cloud, where do you turn? If you don’t want to navigate a helpline phone tree or wait an entire weekend for a response, try asking the Oracle Applications Customer Connectcommunity.
What is Customer Connect?Customer Connect is more like a forum than a help desk, a nontechnical version of Oracle Support. Members all overthe world can collaborate, share ideas, and ask questions of other Oracle Applications Cloud customers validatingtheir own user experiences and membership requires no more than being an approved customer.
"It is an exclusive community for members to connect with other members and discuss issues or share ideas. Theycan also get exclusive previews and look at other areas they may have not purchased yet," said Senior DirectorKatrine Haugerud, Oracle Applications Development, who initiated Customer Connect in 2012 at the request of ahandful of new Applications Cloud customers.
Despite its relative newness, the platform has also been open to Oracle’s key implementation partners and those whohave licensed cloud services since spring 2014. “Partners are really good collaborators with the community,"Haugerud said. “I think [opening membership to partners] is a great addition.”
The Customer Connect home page puts forums, news, upcoming events, and even links to Oracle Support at
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your fingertips.
How does Oracle leverage this community for user experience? The platform offers special benefits to Senior Manager Gozel Aamoth, Applications User Experience, and her team.When they want to recruit participants for an Oracle HCM Cloud usability lab, for example, they can contact theapplicable customers directly through Customer Connect without spamming the rest of the members. "No other forumcan generate so many cloud customers," she said. "I love that I can reach out to that specific group of users."
Updates and networking are also objectives of the platform. Members see an uptodate calendar of upcoming UXevents, webinars showing new features, and so on. "Members know when they have the opportunity to hear fromOracle product managers," Aamoth said.
They also can reach out to other members in their industry, for example, to set up their own network. "This is theperfect way for customers to stay connected and understand what's happening with the release or product they own,"Haugerud said.
How can a customer stay uptodate on the latest Applications Cloud user experience news using Customer Connect?
Here’s just a sampling of some of the webinars you can access as a Customer Connect member:
Oracle Sales Cloud: The User Experience Strategy Going ForwardYou have seen Release 7, Release 8, and Release 9. Now, find out what’s coming next in this session on ourvision for the Oracle Sales Cloud user experience going forward.
Oracle HCM Cloud: The User Experience Strategy Going ForwardThe design philosophy of “Glance, Scan, Commit” is the language guiding our user experiences, and this sessionwill show you what’s in our mind’s eye about our UX roadmap.
Oracle ERP Cloud: The User Experience Strategy Going ForwardThe Oracle Applications Cloud user experience design strategy is about simplicity, mobility, and extensibility, sowatch this presentation to discover its next evolution. We’ll discuss some highlights of Release 9, Release 10,and a few more bells and whistles.
Oracle Cloud Extensibility: Making the Cloud Your OwnThe Oracle Applications Cloud user experience design strategy is about simplicity, mobility, and extensibility, andthis session focuses on the last piece of that strategy in addition to our approach to PaaS4SaaS and userexperience.
How do I get connected?Interested in leveraging the benefits of Customer Connect? Click here to register.
Category: Applications CloudTags: customer_connect customers hcm_cloud rep_cloudsales_cloud Permanent link to this entry