EDUCATION FOR NAVISTAR® VEHICLES (INTERNATIONAL® TRUCK AND IC BUSTM) AND SYSTEMS

CUSTOMER EDUCATION SOLUTIONSC

ADVANCED EDUCATION SOLUTIONSToday’s advanced vehicle technologies require the latest in repair skills, tools and maintenance practices to operate at peak performance. Navistar® and its dealer network provide sophisticated solutions to educate customers’ technicians, operators and fleet managers on how to properly maintain their vehicles and work with our powerful business tools. These education solutions include Customer Education Portals, providing access to customized web-based courses and instructor-led training at regionally located Navistar training centers or at your facility.

EDUCATING CUSTOMERS TO PROPERLY OPERATE AND MAINTAIN THEIRVEHICLES FOR OPTIMUM UPTIME AND REDUCED MAINTENANCE COSTS

ACCESS AND REPORTINGAn umlimited number of students can be enrolled in the system. Students are provided individual user names and passwords, and are able to access the training site from any computer at their convenience. Student progress is tracked for all courses taken and completed.

Customers designate administrators to access education records for all students. With these reports, customers are able to track progress toward completing any required training. These management reports are useful for training plans and student development.

CUSTOMER EDUCATION PORTALSCustomer Education Portals can be created specifically for the vehicles, engines and systems used by the customer. For example, a customer who has recently purchased ProStar® trucks may wish to select courses covering serviceability, MaxxForce® engine systems, electrical, suspension and HVAC systems.

A fleet’s view of its training catalog

My Current EnrollmentsAdministrator AccessCourse CatalogMy TranscriptHelpLogoff

Service Information System

Web-based Training — This course is designed to provide an overview of the basics of navigation and viewing of content on the most frequently used pages. More info

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Parts Information System

Web-based Training — This program shows how to navigate and utilize the OnCommandTM Parts Information system. More info

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Performance A/C® Program IV: ProStar® Series

Web-based Training — This program is designed to introduce technicians to the ProStar® HVAC system components and show unique inspection/diagnostic/service procedures. More info

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ProStar® Intro-duction for Technicians

Web-based Training — This program covers the unique features and benefits for components and serviceability on the International ProStar®. More info

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ProStar® Series Cab Web-based Training — These programs provide an overview and unique service procedures related to the bumper, skirt and cab suspension systems. More info

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ProStar® Series Electrical System

Web-based Training — This program is designed to introduce technicians to all ProStar® electrical system components and show step-by-step unique inspec-tion and diagnostic procedures for the ProStar® electrical system. More info

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ServiceMaxx Intro-duction and Usage

Web-based Training — This program is designed to take you step-by-step through the basic features and functions of ServiceMaxx. More info

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CERTIFICATESAs students complete courses, certificates may be printed for display and as a record of completion. These certificates display student name, course name and completion date.

INSTRUCTOR-LED TRAININGFor more advanced training when hands-on interaction may be required, Navistar® also offers instructor-led classes. You can have your technicians trained by a qualified Navistar Regional Training Manager at your facility or at one of nine training centers in North America. These hands-on classes challenge technicians with simulated repair and maintenance situations to help them become more comfortable servicing your vehicles. Customized, instructor-led classes that are tailored to your specific needs can also be created.

COURSESCustomers launch their custom training site with a basic set of courses and can add other courses from the extensive Navistar catalog.

YOUR CUSTOMER EDUCATION SITE INCLUDES: Basic vehicle systems and diagnostics training courses tailored to your training needs

— Additional courses available for purchase

Managerial reports to track students’ progress

Course completion certificates available for print out

Instant availability from any computer with Internet access — no special software required

Unlimited number of users

TYPES OF AVAILABLE TRAINING: Vehicle Service and Maintenance

Engine Service and Maintenance

Diagnostics and OnCommandTM Systems

Vendors — i.e. ArvinMeritor Braking Systems

ADDITIONAL DETAILSFor further information about Customer Education Solutions, please contact your International or IC Bus dealer.

Performance A/C® Program 1 Was successfully completed by

John E. DoeAugust 23, 2010

All material in this literature is as accurate as known at time of publication, but is subject to change without notice.International, Navistar, IC Bus, ProStar, MaxxForce and OnCommand are trademarks or registered trademarks of Navistar, Inc.

©2011 Navistar, Inc. Warrenville, IL 60555 Printed in the U.S. S00181

ONCOMMANDTM EDUCATION MISSION

VEHICLE VALUE

Fix it right the first time

Extend vehicle life

Increase service workforce productivity

Increase vehicle uptime

REDUCE COST

Increase technician efficiency

Save service rework cost

Increase vehicle productivity

COST-EFFECTIVE TRAINING

Improve performance through learning