customer education presentation
DESCRIPTION
This is a presentation demonstrating the steps required to book a train ticket using SMS solution.TRANSCRIPT
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FrequencyWeekly Management Services Pvt. Ltd.
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S
M
S
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1. Easy to use - Anywhere Anytime.
2. No Queues, No Forms, No going
to booking counter, therefore
convenience at your finger tips
3. Hassle-free, User-friendly
ticketing solution.
4. Great saving of time, effort and
cost, booking done over 2 SMSs
5. Easiest way of making payments
through mWallet or IMPS.
6. No need to have internet and
works on even the most basic
mobile phones.
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SMS
“RAIL ” to
5676714
Response from Sarthi:
“START IRCTC_USER_ID”
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SMS
“START SAM909”
to 5676714
Response from Sarthi:
“BOOK
FrmStnCode,ToStnCode,DDMMYY,
TrnNo,Class,PsngrName1,Age1,M/F,
PsngrName2,Age2,M/F,PsngrName3,
Age3,M/F,PsngrName4,Age4,M/F”
IRCTC-USER ID
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SMS BOOK
NDLS,ALD,280313,12418,SL,
varun,23,m,ezaz,23,m,priyanka
,24,f,sukhbir,25,m
to 5676714
Response from Sarthi:
“Availability details are TxnID:
92224487261426141055,Fare:Rs1300 (Incl.
IRCTC SC-Rs.10.0,Agent SC-Rs.10,PG:Rs.10.0)
Availability: AVAILABLE-0529. Please send
SMS PAY 92224487261426141055,IMPS or
MPAY” to 5676714 to book ticket.
From Station
To Station
Date of
Journey
Train Number
Class
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SMS
PAY
92224487261426141055,MPAY
to 5676714
Response from Sarthi: Booking successful. PNR: 5612345567,
TRAIN: 12418, DOJ: 28/03/2013 NDLS to
ALD, VARUN Confirm S6 0035, EZAZ
Confirm S6 0036, PRIYANKA Confirm S6
0037, SUKHBIR Confirm S6 0038
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SMS
PAY
92224487261426141055,IMPS
to 5676714
Response from Sarthi: Your transaction is in progress and
TransactionID is
9222448726142614105. Please pay
from IMPS method following
instructions given by your Bank. Send
"9555155511,9053981,1300,922244872
6142614105,OTP" to your bank IMPS
number
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SMS
OTP <MPIN>
to bank’s short or
long code
Response from bank: Your OTP is xxxxxx
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SMS
“9555155511,
9053981,1300,922244872614261410
5,xxxxx”
to bank’s short or long
code
Response from Sarthi:
Booking successful. PNR: 5612345567,
TRAIN: 12418, DOJ: 28/03/2013
NDLS to ALD, VARUN Confirm S6
0035, EZAZ Confirm S6 0036,
PRIYANKA Confirm S6 0037,
SUKHBIR Confirm S6 0038
Our Mobile
Number
Our MMID
Amount
Transaction
Id
OTP
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SMS “CANCEL 5612345567”
to 5676714
Response from Sarthi:
Cancelling VARUN, EZAZ,
PRIYANKA, SUKHBIR
Please send SMS YES
5612345567
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SMS
YES 5612345567”
to 5676714
Response from Sarthi:
Your Ticket is successfully cancelled.
Refund Amt:Rs.xxxx.xx. You shall
receive the refund in your a/c within
next 3-4 working days
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SMS
CANCEL 5612345567,2,4”
to 5676714
Response from Sarthi:
Cancelling EZAZ,SUKHBIR
Please send SMS YES
5612345567,2,4
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SMS
YES 5612345567,2,4”
to 5676714
Response from Sarthi: Your Ticket is successfully
cancelled. Refund Amt:Rs.xxxx.xx.
You shall receive the refund in
you’re a/c within next 3-4 working
days
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SMS “HELP”
to 5676714
Response from Sarthi:
“Send STATION <StnName>
for station code. Send TRAIN
<FrmStnCode,ToStnCode,DD
MMYY> for train between
stations. Send CALL for call
back from us. Send PNR <PNR_no> for PNR status”.
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SMS “STATION MUMB”
to 5676714
Response from Sarthi:
“Station Enquiry details are
MUMBAI CENTRAL(BCT),
MUMBAI CST (CSTM)”.
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SMS “TRAIN
NDLS,BCT,310113”
to 5676714
Response from Sarthi: Enquiry details are
(TrainNo,TrainName,DepTime):(12138,PUNJ
AB MAIL,05:20),(12904,GOLDN TEMPLE
ML,07:40),(12215,DEE BDTS G
RATH,09:20),(12618,MNGLA
LKSDPEXP,09:20),(19024,FZR BCT
JANTA,13:05)
From
Station
To Station
Date of
Journey
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SMS “PNR 5612345567”
to 5676714
Response from Sarthi:
Ticket booking details are PNR:
5612345567, TRAIN: 12418, DOJ:
28/03/2013 NDLS to ALD,
VARUN, EZAZ, PRIYANKA,
SUKHBIR Confirm S6
0035,0036,0037,0038
PNR Number
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SMS “CALL”
to 5676714
Response from Sarthi:
Thanks! We are procesing your
request. You will receive a call from
SARTHI Helpdesk shortly. Call
08882001001 for any other support.
PNR Number
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Call Centre Number:
08882001001
Email support:
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