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ISO’s performance in 2000 was markedby determination to put into practicethe customer focus which is one of theprinciples underlying the revised ISO9000:2000 series of quality managementsystem standards whose publicationon 15 December was one of the majorbusiness events of the year.

For the more ambitious organization,the revised standards offer a frameworkfor going even beyond customer focusto identifying and meeting the needsand expectations of other interestedparties, such as employees, investors,suppliers and society as a whole. Thisevolution of the ISO 9000 series mirrorsthe wide range of groups that benefitfrom ISO standards. ISO President Prof.Giacomo Elias summed this up wheninterviewed by the Brazilian magazineBanas Qualidade which asked him tocharacterize ISO’s work and contributionto society.

“You are right to use the word ‘society’,”Prof. Elias replied. “To understand ISOand what it does is to grasp that itsactivities make a positive difference, notjust to engineers and manufacturers for

whom it solves basic problems inproduction and distribution, but to thewhole of society. Although ISO is anorganization whose principal activity isthe development of technical standards,those standards also have importanteconomic and social repercussions.

“The International Standards whichISO develops are useful to businessorganizations in all sectors, to govern-ments and other regulatory bodies, toconformity assessment professionals,to their customers and, ultimately,to ordinary people in their roles asconsumers and the end users of productsand services.”

Two actions in particular highlightedISO’s efforts to enhance the satisfactionof its customers and other interestedparties: the introduction of business plansfor the developers of ISO standards, andthe conference for the chairpersons ofISO’s standards-development committees.

Quality ManagementPrinciple 1: Customer focus

ISO 9000:2000

Organizations depend

on their customers and

therefore should

understand current and

future customer needs,

should meet customer

requirements and strive

to exceed customer

expectations.

Customer focus

ISO TC business plans

ISO standards are developed withinnearly 190 technical committees, eachof which deals with a specific area oftechnology. ISO has requested eachcommittee to develop a business planto guide its work programme. Theobjectives are to require the technicalcommittee to analyse conditions and

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trends in the market sector which it servesand explicitly to link its work programmewith the sector’s requirements.

increase the alignment of ISO’s technicalwork with the market requirementsfor them. One of the most importantresults of the conference was the synergycreated by the cross-fertilization ofexperience and ideas between thechairpersons.

ISO Secretary General, Lawrence D. Eicher,the President of the Club Diplomatique deGenève, Dominique Föllmi, ISO President,Giacomo Elias and ISO President elect,Mario Cortopassi, join the TC and SC Chairsfor a Gala Buffet, offered by local sponsors.

Quality ManagementPrinciple 2: Leadership

ISO 9000:2000

Leaders establish unity

of purpose and direction

of the organization.

They should create

and maintain the internal

environment in which people

can become fully involved

in achieving the organization’s

objectives.

Quality Management Principle 7:Factual approach to decision making

ISO 9000:2000

Effective decisions are based

on the analysis

of data and information.

ISO Council member, Dr. Mark Hurwitz,President and CEO of the AmericanNational Standards Institute (ANSI),described the conference as “a gatheringof eagles” because, collectively, ISO’sTC and SC chairpersons constitute thetechnical and intellectual leadershipof ISO. He also described the event as a

This exercise is expected to generateclear priorities for which standards areneeded, the target dates for their comple-tion and what resources are needed to dothe job, as well as identifying the benefitsthat the standards will provide.

Since the general public and specialinterest groups may not have the oppor-tunity – or the desire – to participatedirectly in the development of standards,reviewing the business plans neverthelessallows them to contribute and help ensurethe broadest possible input into ISO’sstandardization work. The business plansare posted for public comment on ISO’sWeb site.

Conference for TC and SC chairs

While thousands of ISO standardsprovide benefits to business, governmentand the general public worldwide, thepeople responsible for their developmentlargely remain in the background.That changed on 5-6 June when a raregathering of some of the key figuresbehind the development of ISO standardstook place in Geneva.

Approximately 30 000 technicalexperts on loan from business, industry,government, academia, consumerorganizations and other bodies take parteach year in the development of ISOstandards.

During the two-day conference,the standards makers discussed ISO’slong-range strategy and initiatives to

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gathering of partners “since we willenhance the success of our endeavourswhen the answers to our challenges comenot only from the ISO officers andgovernance bodies, but also from thefirst line representatives of the ISOsystem as a whole”.

Quality ManagementPrinciple 3: Involvement of people

ISO 9000:2000

People at all levels are

the essence of an organization

and their full involvement

enables their abilities

to be used for the

organization’s benefit.

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ISO is making more andmore use of information andcommunication technologies (ICT)to speed up the development ofstandards, drive down costs and improvecommunication internally between ISOmembers and technical experts, andexternally with ISO’s customers andstakeholders. This section gives someexamples of the many ongoing projects.

Communicationsandcommunication

e-balloting

Reducing the time taken to developstandards has become a key strategicissue. One of the areas targeted forimprovement by the ISO TechnicalManagement Board (TMB) is the time-consuming process of gathering votesand comments from ISO’s membershipon draft and final draft standards.Theintroduction of electronic ballotingpromises a radical speeding up of theprocess.

Twelve ISO member countriesparticipated from August to December2000 in a pilot programme that identifiedimprovements which were introduced inNovember and December 2000. Startingin December 2000 and January 2001, afurther 36 member countries were givenaccess to e-balloting and remainingmembers were being asked to join duringthe first half of 2001.

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E-balloting is one component of alarge-scale project to migrate the entireISO standards-development process –from the proposal of new work items tothe publication of standards – to a whollyelectronic environment.

A Web site provided the pivot for theproject management approach adoptedfor revision of the standards and played amajor role in internal communicationbetween the experts. Electronic templatesspeeded up the process of collecting andcollating comments. Since the number ofcomments received at every stage ofthe development process was very large(more than 6 000 individual comments onthe first committee draft), the use of theseICT tools yielded significant gains inproductivity.

Finally, a wealth of product introduc-tion and support material, along with keyinformation on the progress of the draftsand publication of the InternationalStandards, was made available to currentand potential users via the ISO Web siteand two others provided for ISO/TC 176by, respectively, Standards Council ofCanada/Canadian Standards AssociationInternational and the British StandardsInstitution.

Internet initiatives

ISO Online is proving an effectivemedium for communicating with theorganization’s customers and interestedpublics.

Many ISO technical committees havealso created their own Web sites, eitherfor internal communication, or as a“shop window” for their work – or both.For example, the huge interest in themultimedia coding standards developedby the Moving Picture Experts Group

Give us the tools

and we’ll do the job.

Winston Churchill

e-library, e-tools

If the famous British leader andstatesman had been speaking on behalfof ISO, he would have needed to say“Give us the electronic tools…”. A one-stop shop for such tools, as well as forexplanatory and informative documents,is the open-access Standards Developers’Information Site (SDIS). As its nameimplies, this site provides the technicalexperts who develop ISO standards withinformation on the rules and proceduresfor standards development and for thedrafting of standards. Also availablethrough the SDIS are tools, such aselectronic templates, used to speed upthe preparation of standards.

Productivity gains

Extensive use of ICT was made byISO/TC 176 in the development of the ISO9000:2000 series and paid off in terms ofspeed and the ability to cope with largeinputs of data.

The use of information

and communication technology

tools has yielded significant

benefits in productivity.

Dr. John Davies, Dr. Jeffrey H. Hooper,Charles Corrie

“How the ISO 9000:2000 serieswas developed”

ISO 9000 + ISO 14000 News

Customer communication

The organization shall

determine and implement

effective arrangements

for communicating with customers…

ISO 9001:2000

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(MPEG) of ISO/IEC JTC 1, Informationtechnology, is catered for by a dedicatedsite established by the experts.

Face to face

Three days before the openingof ISO’s 2000 annual General Assemblyin Milan, at the invitation of the Italiannational standards institute, UNI, theItalian President Ciampi received thevisit of ISO officials.

From left to right: Dr. Marcello Colitti,President of UNI (Italy), Mr. MarioCortopassi, ISO President Elect, andProf. Giacomo Elias, ISO President, inconversation with Mr. Carlo Azeglio Ciampi,President of the Italian Republic.

During the 40-minute audience,President Ciampi said he was impressedby the global scope of ISO’s activitiesand its consensus-building mechanismsas well as by the decentralized systemthat brings together several tens ofthousands of experts from various marketsectors, and from professional andscientific domains.

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ISO and the WTO

ISO participated as an observer inthe second triennial review of the WTO(World Trade Organization) Agreement onTechnical Barriers to Trade (TBT).

The TBT Agreement aims to reduceimpediments to trade resulting fromstandards and regulations that differ from

ISO and world trade

ISO standards contribute to

the development of a global market

open to all, including less developed

countries, and not just

a supermarket

for the developed countries.

ISO President, Prof. Giacomo Elias

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one country to another and fullyrecognizes the important contributionthat International Standards can maketo removing these technical barriers.

The outcome of the second triennialreview was the adoption by the TBTCommittee of six principles to beobserved by international standardizingbodies. The principles, which alreadyunderlie ISO’s work, are: transparency,openness, impartiality and consensus,effectiveness and relevance, coherence,and consideration of the needs ofdeveloping countries.

Conformity assessment

International productstandards on the one hand andinternationally agreed conformityassessment procedures on theother have been described asthe twin pillars of internationaltrade. Conformity assessmentis the process of evaluatingproducts, services, systems,processes or materialsagainst standards,regulations or otherspecifications.

ISO standards andguides for conformity

assessment encourage bestpractice and consistency internationallyand ISO’s work in this area is recognizedand appreciated by the WTO for itscontribution to eliminating technicalbarriers to trade.

Against this background, demandrose during the year for the output ofISO/CASCO, Committee on conformityassessment. Its work covers standardsand guides for supplier’s declarations,accreditation, calibration/testing,inspection, product certification,and system certification.

Of particular note in 2000 waswork on the development of a singleaccreditation standard, a common

standard for quality and environmentalmanagement system certification, astandard for the certification of persons,a standard for peer assessment, andinformation on mutual recognitionagreements. Also underway are astandard for the use of marks ofconformity assessment, fur ther guidanceon product certification, the revisionof conformity assessment vocabulary,guidance for identifying first, second andthird parties in conformity assessment,and the revision of guidelines for draftingconformity assessment standards.

A CASCO workshop, “Facilitatingrecognition of conformity assessmentactivities in the 21st century”, held incommon with ISO/DEVCO, Committee ondeveloping country matters, allowed anairing of the concerns voiced by manydeveloping countries that they are edgedout of conformity assessment activitiesand have difficulty in having theirinterests sufficiently taken into accountwhen agreements between conformityassessment operators are reached.

Management system standards

ISO’s two families of managementsystem standards play an important rolein facilitating world trade by providinga common language for cross-borderbusiness-to-business dealings and bycreating confidence between suppliersand their customers. They bothexperienced strong growth.

26,40 %

78,85 %

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The ninth cycle of The ISO Survey –for 1999 – revealed that certificationsof conformity to ISO 9000 (quality) andISO 14000 (environment) managementsystem standards had experienced theirbiggest-ever annual increases.

At the end of 1999, the number ofISO 9000 certificates issued worldwidetotalled 343 643. This was an increaseover the previous year of 71 796 – 26,40 % –the highest recorded since the surveywas launched in 1993. The number ofnew ISO 14000 certificates issued world-wide in 1999 was 6 219 – an increaseof 78,85 % – bringing the total to 14 106.

Consumers and e-commerce

Increasingly, the links in the chain ofcommerce are electronic and cross-borderones, which led ISO/COPOLCO, Committeeon consumerpolicy, tohold a work-shop on thetheme,“Consumerprotection inthe globalmarket –using stand-ards as asafeguard”.

Theworkshopconcludedthat International Standards can helpincrease consumer confidence ine-commerce and further its use bycreating an even playing field.They can also usefully fill some gapsin the present void in internationallegislation, and perform a key functionin helping to create transparency.However, the legitimacy of suchstandards depends on the fullparticipation of all stakeholders,including consumers, from bothindustrialized and developing countries.

Optimizing programmesfor developing countries

For developing countries, ISOstandards are an important source oftechnological know-how for developingtheir economy and raising their capabilityto export and compete on global markets.ISO has a programme of training, specialpublications and other activities aimedat assisting developing countries to buildup their standardization infrastructures.

Other international organizationsalso run programmes and projects fordeveloping countries and, in order tooptimize the use of such resources,ISO and partner organizations haveestablished a common database wheredetails of each other’s programmes canbe accessed.

The database, which becomesoperational in 2001, has been set upwithin the framework of the StandardsActions in the Global Market (SGM)Forum, a grouping which brings togetherinternational organizations,representing both the privateand governmentalsectors, witha stake instandardization,either as devel-opers or users.By increasingthe profile andtransparencyof programmesand projectsfor developingcountries run bydifferent organ-izations, the data-base is intended toencourage opportunities forsynergy and cooperation.

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ISO’s daily business ofkeeping the wheels of industry

turning by developing basicstandards such as for screw

threads, fasteners and pulleysmight seem far removed from philo-

sophical musings on world peace,and from art. However…

Standards, peace and prosperity

And without peace there can be no lastingprosperity. International Standards are anessential tool in mankind’s continuingefforts to achieve more of both.

Standards, technology and art

WSD 2000 was also marked bythe innovation of commissioning an artistto design the WSD poster. The ideacame from ISO President Elias who chosea fellow Italian and well known artist inhis country to blend the world of art –and all that means in terms of creativeimagination, artistic know-how andemotion – with the world of technology,functional systems, and standardization.

The artist was Franco Maria Ricci,known by his initials FMR, who employedartistic licence to modify the WSD themefor the purposes of the poster to Harmonyfor Prosperity. The poster he designedfeatured a polyhedron by Leonardo daVinci – who combined the talents andskills of painter, engineer, anatomist,mathematician and inventor – to symbolizethis harmony.

…ISO and its partners IEC (Inter-national Electrotechnical Commission)and ITU (International TelecommunicationUnion) came to the conclusion that as2000 was a special year, the themeof World Standards Day (WSD) shouldalso be special. They agreed to voicethe universal aspiration for Peace andProsperity in 2000.

Just as it is easy to be cynicalabout the chances of achieving globalpeace and prosperity, so it is easy tobe skeptical about the consensual baseon which International Standards aredeveloped. Building agreement fromstarting points that may be very far apartis often difficult, concurred the leadersof the three organizations, but agreementthere must be in the end, for withoutagreement there can be no peace.

Standards and the young

The 2000 WSD theme was chosentoo for the first ISO Contest for YoungStandardizers in developing countriesand economies in transition. The winningessay was entered by Mrs. Adiya Ariuna,(above, in discussion with Anwar El-Tawil,Director, ISO Programme for DevelopingCountries) Head of the Standards Depart-ment, Mongolian National Centre forStandardization and Metrology, whobecame the first beneficiary of the ISOHelmut Reihlen Award.

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variety of pallet sizes to six. Otherstandards for pallet quality will improvethe efficiency of automaticpallet-handlingequipment.

• Information security for all sectors

Electronic data is now a feature of nearlyall sectors and a universal requirementhas emerged for guidelines on informa-tion security management that can beapplied to all types of business and in allmarkets. ISO/IEC 17799 transforms theBritish Standard BS 7799, which has beenadopted in many countries, into an Inter-national Standard and it is expected tobecome the reference document forcodes of good practice to ensure secureand trustworthy e-commerce.

Standards of

2000

In 2000, ISO published 986 standardsand related documents, bringing the totalto 13 025. The following selectionillustrates both the broad scope of ISO’swork and the economic, technical andsocial benefits it brings to so manysectors.

• Safer shipping and cleaneroceans

At the specificrequest ofthe InternationalMaritime Organ-ization (IMO),ISO is developingstandards thatwill help toprevent ship-wrecks andthe resultingmaritime and

coastal pollution. Published in 2000were two standards defining technicalspecifications for, respectively, construc-tion (ISO 15401) and repair (ISO 15402)quality of the hull structure of bulkcarriers. Standards to improve the effec-tiveness of maritime pollution clean-upoperations are also being developed.

• Pallets move the world

There are several billion pallets in useevery day throughout the world. Manydifferent sizes exist and this lack ofstandardization reduces the efficiency oftransport, handling and storage, thusraising costs as well as posing safetyhazards. ISO 6780 limits the useful

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• Avoiding billion dollar ‘misunder-standings’ in the gas trade

The cross-bordertrade in naturalgas is substan-tial and involvesmany businesspartners. Theproperties ofeach amount ofgas being tradedneed to be measured at different points inthe supply chain and small discrepanciesin these operations can easily result in billiondollar “misunderstandings”. ISO/DIS 15970,Natural gas – Measurement of properties,will assist the international gas industry toensure the compatibility of results and so todetermine accurately the value of gasbeing transferred across borders.

• Environmental assessment

Systematic manage-ment of the environ-mental aspects andimpacts of businessactivity is becomingstandard practicefor organizationsbecause the conse-quences of pollution

can prove costly. A landmark standard inthe field, ISO 14015 gives guidance on howto conduct environmental assessments ofsites and organizations.

• Icons in the eye of the beholder

Icons are a language-independent meansof communicating information and theyare used widely in information technologyto help computer usersunderstand and operatefunctions. The ubiquityof computers means thatISO 11581, User systemsinterfaces and symbols,will prove to be a standardof universal scope.

• Ethics, dollars and human safety

Before a medical device can be put ontothe market, the safety of the product hasto be demonstrated through a variety oftests, the last round of which, termed“clinical investigations”, is carried out onhumans. Both ethical and safety consid-erations have to be taken into accountduring such investigations and they arevery costly. Standardizing the require-ments for these investigations at theinternational level so that the resultsachieved in one country are accepted inothers can cut the cost of development.It can also speed up the introduction ofmedical devices around the world and sobring relief to suffering patients.

The international consensus whichproduced ISO 14155 has been achievedby addressing and reconciling culture-sensitive ethical issues and differingnational safety requirements. Like manyof the challenges which ISO faces whendeveloping International Standards,the job was difficult, but the objectivesmake the effort worthwhile: increasingefficiency – which has an impact on thebottom line – and improving the qualityof life for people worldwide.

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Portofolio of ISO standardsand draft International Standardsby technical sectoras of end 2000

Annual production

International Standards

DIS/FDIS

Standards published

Number of pages

986 new and revised International Standardsin 2000.

ISO’s total portfolio as of end 2000:13 025 International Standards.

46 998 pages in 2000.

ISO’s total output of pages as of end 2000:391 582 pages in English and French(terminology is also often provided in otherlanguages).

Engineering technologies

Health, safety and environment

Generalities, infrastructures and sciences

Special technologies

Construction

Materials technologies

Agriculture and food technology

Transport and distribution of goods

Electronics, information technology andtelecommunications

28,9 %

21,7 %

6,6 %

4,2 %

10,5%

13,0 %

14,8 %

14,3 %

23,3 %

30,1 %

4,0 %

5,5 %

9,0 %

8,7 %

2,0 % 0,9 %

2,2 % 0,3 %

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ISO’s structure

POLICYDEVELOPMENT

COMMITTEES(PDCS)

Conformityassessment (CASCO)

Consumer policy(COPOLCO)

Developing countrymatters

(DEVCO)

CENTRALSECRETARIAT

Member services

Secretariats for GeneralAssembly, Council,PDCs and TechnicalManagement Board

Support services fortechnical committeesand subcommittees

Publications

Information andpromotion

Programme fordeveloping countries

COUNCIL*

Organizationalgovernance

Principal officers and18 elected members

GENERALASSEMBLY

Annual businessmeeting

All ISO members

TECHNICALMANAGEMENTBOARD

Overall managementof technical committeeand subcommitteestructure

Establishment anddissolution of technicalcommittees

Delineation oftechnical committees’scopes

Coordinationissues

AppealsCOUNCILSTANDING

COMMITTEES

Finance

Strategies

AD HOCADVISORY GROUPS

Committee onreference materials(REMCO)

TECHNICALADVISORYGROUPS

TECHNICALCOMMITTEES

*Council members in 2000

• ABNT (Brazil)• AFNOR (France)• ANSI (USA)• BOBS (Botswana)• BSI (United Kingdom)• CSBTS (China)• CSNI (Czech Republic)• DIN (Germany)• DSM (Malaysia)• EOS (Egypt)• GOST R (Russian Federation)• JISC (Japan)• NSF (Norway)• PSB (Singapore)• SABS (South Africa)• SLSI (Sri Lanka)• TTBS (Trinidad and Tobago)• UNI (Italy)

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Principal officers

was re-appointed ISO Vice-President (policy) forthe 2000-2001 term. He is Chairman of the JISCCouncil for ISO and Executive Advisor to the Japa-nese Standards Association (JSA). He served asChairman of the ISO Technical Committee on steelfrom 1981 to 1995; since 1986, he has been veryactive serving as representative of the JapaneseIndustrial Standards Committee (JISC) on ISO

governance bodies and mana-gerial ad hoc groups. Mr. Aokihas made many contributions tothe research and industrialstandardization activities in theJapanese iron and steel industry;he worked for more than 30 yearsfor the Nippon Steel Corporationin managerial positions and hashonorary permanent member-ship in the Japan Iron and SteelInstitute.

Akira AokiVice-President (policy) – Japan

was appointed as Vice-President (technicalmanagement) for the 2000-2001 term. As such,he also fills the position of Chairman of the Tech-nical Management Board. He has been ChiefExecutive and Managing Director of StandardsAustralia International since February 1996.Before joining SAI, he held positions in business,

Ross WraightVice-President(technical management) – Australia

banking and public servicesin Australia for over 25 years,serving in particular as a corpo-rate and economic advisor, aswell as in health services man-agement at metropolitan andstate levels. He is currently amember of the board of QualityAssurance Services, of AQQALtd.-London (UK), and of LoomisSaylas Australia.

Prof. Giacomo EliasPresident – Italy

Pierre AmslerTreasurer – Switzerland

Lawrence D. EicherSecretary-General

was re-appointed ISO Treasurer for a second termof office, 1999-2001. He is currently President ofAmsler & Bombeli S.A., a civil engineering andgeotechnics firm, which he founded in Geneva in1979. Mr. Amsler has a strong background inengineering, which he acquired both in Switzer-land and abroad, as well as broad experience inexecutive-level management.

has held this post since 1986, having joined ISO in1980 as Assistant Secretary-General. Prior to thishe held executive-level positions in the USA at theNational Bureau of Standards, now the NationalInstitute of Standards and Technology (NIST),including Director of the Office of Engineering Stand-ards. He has a broad background in academia andin research, specializing in physical chemistry.

was elected President of ISO for the 1999-2000term, and served as President of the Italianstandards body (UNI) from 1985 until the begin-ning of 1999. Prof. Elias has been a UniversityProfessor since 1975 and currently holds the Chairof Applied Physics at the Faculty of Agricultureof the University of Milan. Among other appoint-ments, he served as President of the European

Standardization Committee (CEN)during the period 1993 -1994. Heis the author of over 100 publica-tions of a scientific and technicalnature, is a member of severaleditorial boards of scientificmagazines, and is registeredas a professional journalist.

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Membership

At the end of 2000, ISO’sworldwide membershipcomprised the principalstandards organizations

of 137 countries.

Of these, 90 were memberbodies, which are entitled to

participate and exercise full votingrights within ISO.

ISO also counted 36 correspondentmembers. These are usually organizationsin countries that do not yet have a fullydeveloped national standards activity.Correspondent members do not take anactive part in ISO’s technical work andhave no voting rights, but are entitledto attend meetings as observers and tobe kept fully informed about the workof interest to them.

In addition, ISO had 11 subscribermembers. These are from countries withvery small economies. They pay reducedmembership fees that nevertheless allowthem to be in contact with internationalstandardization.

Memberbodies

AAAAA lbania (DPS) •Algeria (IANOR) •Argentina (IRAM) •Armenia (SARM) •Australia (SAI) •Austria (ON) •BBBBBangladesh (BSTI)• Barbados (BNSI)• Belarus (BELST) •Belgium (IBN) •Bosnia and Herze-

govina (BASMP) • Botswana (BOBS) •Brazil (ABNT) • Bulgaria (BDS) •CCCCCanada (SCC) • Chile (INN) • China(CSBTS) • Colombia (ICONTEC) • CostaRica (INTECO) • Croatia (DZNM) • Cuba(NC) • Cyprus (CYS) • Czech Republic(CSNI) • Denmark (DS) • Ecuador(INEN) • Egypt (EOS) • Ethiopia (QSAE)• Finland (SFS) • France (AFNOR) •Germany (DIN) • Ghana (GSB) •Greece (ELOT) • Hungary (MSZT) •Iceland (STRI) • India (BIS) • Indonesia(BSN) • Iran, Islamic Republic of (ISIRI)• Ireland (NSAI) • Israel (SII) • Italy(UNI) • Jamaica (JBS) • Japan (JISC) •Kazakhstan (KAZMEMST) • Kenya(KEBS) • Korea, Democratic People’sRepublic of (CSK) • Korea, Republic of(KATS) • Kuwait (KOWSMD) • LibyanArab Jamahiriya (LNCSM) • Luxembourg(SEE) • Malaysia (DSM) • Mauritius(MSB) • Mexico (DGN) • Mongolia(MNCSM) • Morocco (SNIMA) • Nether-lands (NEN) • New Zealand (SNZ) •Nigeria (SON) • Norway (NSF) • Pakistan(PSI) • Panama (COPANIT) • Philippines(BPS) • Poland (PKN) • Portugal (IPQ) •Romania (ASRO) • Russian Federation(GOST R) • Saudi Arabia (SASO) •Singapore (PSB) • Slovakia (SUTN) •Slovenia (SMIS) • South Africa (SABS) •Spain (AENOR) • Sri Lanka (SLSI) •Sweden (SIS) • Switzerland (SNV) •Syrian Arab Republic (SASMO) • Tanzania,United Republic of (TBS) • Thailand(TISI) • The Former Yugoslav Republic

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Subscribermembers

Correspondentmembers

ISO member bodies’ contributionto the standards process

Technical andadministrativeservices forISO technicalbodies areprovided byISO memberbodies.In 2000, themember bodieslisted here heldsecretariats andconvenorshipsof technicalcommittees (TC),subcommittees(SC) andworking groups(WG).

ABNT (Brazil) 4 5

AENOR (Spain) 6 7

AFNOR (France) 86 181

ANSI (USA) 139 462

ASRO (Romania) 1 –

BIS (India) 8 4

BSI (United Kingdom) 111 331

CSBTS (China) 6 13

CSNI (Czech Republic) 1 2

DIN (Germany) 124 360

DS (Denmark) 9 31

DSM (Malaysia) 2 2

ELOT (Greece) 2 1

GOST R 13 9(Russian Federation)

IBN (Belgium) 4 23

ICONTEC (Colombia) 1 1

IPQ (Portugal) 3 7

ISIRI 4 –(Iran, Islamic Rep. of)

JISC (Japan) 35 102

KATS – 2(Republic of Korea)

MSZT (Hungary) 2 –

NEN (Netherlands) 19 73

NSAI (Ireland) – 4

NSF (Norway) 19 34

ON (Austria) 3 11

PKN (Poland) 5 4

PSB (Singapore) – 3

SABS (South Africa) 8 2

SAI (Australia) 15 44

SCC (Canada) 20 65

SFS (Finland) 3 10

SII (Israel) 3 3

SIS (Sweden) 30 101

SNV (Switzerland) 20 34

SNZ (New Zealand) 2 3

SUTN (Slovakia) 1 –

TISI (Thailand) – 1

TSE (Turkey) 3 –

UNI (Italy) 17 35

Member bodyNumber

of secretariats(TC/SC)

Number ofconvenorships

(WG)of Macedonia (ZSM) • Trinidad and Tobago(TTBS) • Tunisia (INNORPI) • Turkey(TSE) • Ukraine (DSTU) • United Kingdom(BSI) • Uruguay (UNIT) • USA (ANSI) •Uzbekistan (UZGOST) • Venezuela(FONDONORMA) • Viet Nam (TCVN) •Yugoslavia (SZS) • Zimbabwe (SAZ)

Azerbaijan (AZGOST)• Bahrain (BSMD) •Bolivia (IBNORCA)• Brunei Darussalam(CPRU) • Cameroon(CCNQ) • Congo,the DemocraticRepublic of (OCC) •Côte d’Ivoire(CODINORM) • ElSalvador (CONACYT)

• Estonia (ESK) • Guatemala (COGUANOR)• Guinea (INNM) • Honduras (COHCIT)• Hong Kong, China (ITCHKSAR) •Jordan (JISM) • Kyrgyzstan (KYRGYZST)• Latvia (LVS) • Lebanon (LIBNOR) •Lithuania (LST) • Madagascar (BNM) •Malawi (MBS) • Malta (MSA) • Moldova,Republic of (MOLDST) • Mozambique(INNOQ) • Namibia (NSIQO) • Nepal(NBSM) • Nicaragua (DGCYT) • Oman(DGSM) • Papua New Guinea (NISIT) •Paraguay (INTN) • Peru (INDECOPI) •Qatar (QS) • Seychelles (SBS) • Sudan(SSMO) • Turkmenistan (MSIT) • Uganda(UNBS) • United Arab Emirates (SSUAE)

Benin (DPQC) •BurkinaFaso(FASONORM) •Cambodia (ISC) •Comoros (CSNQ) •Dominican Repub-lic (DIGENOR) •Fiji (FTSQCO) •Grenada (GDBS) •Guyana (GNBS) •Lesotho (LSQAS) •

Mali (MLIDNI) • Saint Lucia (SLBS)

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Financial statement

Evolution of revenue 1996 – 2000

Evolution of expenditure1996 – 2000

Evolution of assets 1996 – 2000

Evolution of general fund andprovision for specific projects1996 – 2000

kCHF kCHF

kCHFkCHF

1996 1997 1998 1999 2000

1996 1997 1998 1999 2000

1996 1997 1998 1999 2000

1996 1997 1998 1999 2000

29185 29 90529 671

28 201 28339

29554 29745 2909327881 28077

16147 15 73216 271

16 940 16992

12 694 12728 1292613707

14221

• • • • •

• •

Liquid and current assets

Long term assests

Fixed assets

Liabilities

Provisions for specific projects

General fund

Other services

Royalties

Sales of publications

Membership subscriptions

Investments*

Consumables

Salaries

* New amortization policy applied in 1999