Made by:Jolita Kriauciunaite, Egidijus Zukauskas,

Susanna Niemi,Carmen Van Hoylandt,

Manon de Boo

Harald restaurant is a Viking themed restaurant in the center of Turku.

The concept of the restaurant is from ancient Viking times and costumers can even feel the spirit in the atmosphere.

The facilities, environment, food and costumes of waiters are part of the Viking times.

While entering the restaurant we received a first impression of the concept. The entrance is decorated in the style of Viking times.

The concept is the leading thread through the whole experience and it comes back in every detail from the ceramic wine glasses up to theme menus.

The atmosphere met our expectations: a pleasant and cozy environment.

We had made a reservation for 15 people in advance, but finally the group counted 17 people. Our table was ready and there was no problem to serve extra people.

We were given a warm welcome. We chose the restaurant for its special theme and our

group member Susanna asked to explain the concept for our team. Unfortunately the waiter forgot it…

Waiter was very friendly, constantly with a friendly smile on face.

Waiters were making it comfortable for us, everything we asked was possible.

Waiters could answer every question about the food; We were demanding a lot, but waiters were not

annoyed. We were a group of 17 people and it wasn’t a problem

at all to get a separate bill.

There was enough space for even 20 people to sit down together.

They arranged a private place for our group. When our dishes were served, we smell some different

aromatic scents. Our part of restaurant was quite dark and candles

would have been more convenient and would have suited with the concept.

Everybody was satisfied with their dishes. The food was tasty and nicely presented.

The service and politeness of the waiter added extra value to our visit.

The overall concept was a nice experience. It wasn’t possible to share a main course, which was a

little disappointing.

After dinner the waiter asked if everything was alright and if we needed something else.

Considering that we were a big group, there were no problems in handling the bill and everything went smoothly.

The waiter was very polite while saying goodbye.

To sum up, it was a unique experience for our group. Everyone was satisfied and there were no complaints. We are very happy that we chose this traditional Harald

restaurant for our customer journey exercise.