customer laws

8/3/2019 CUSTOMER LAWS

http://slidepdf.com/reader/full/customer-laws 1/23

VDA 3 NJ\Y EC

IQYVEOAPATXAPBAGIA

@R @PQIA VAOMBG

IQYVEOAP ATXAPBAGIA VPJGYCEPOBYV #OJGJLBGL XJPVGAP VAOMBG LPEQX



J`eqv vda jqvdep

@pqia Vaombg by Iqyveoap AtxapbagiaVpjgycepobyv #Ojgjlbgl Xjpvgap ec Vaombg Lpeqx'

@pqia by vda jqvdep ec Iqyveoap Atxapbagia Ojvvapy'@pqia |jy Sbia Xpaybfagv #

Xpbgibxjn Jgjnryv |bvdCeppayvap Payajpid'

@pqia denfy j ojyvap‒y falpaacpeo vda OBV Ynejg Yideen ec Ojgjlaoagv'



J@EQV VAOYMBG LPEQX

Vaombg Lpeqx by j iqyveoap atxapbagia payajpid jgf iegyqnvbgl cbpo|bvd ega yboxna lejn cep bvy inbagvy; bgipajya iqyveoap nerjnvr `r`aieobgl oepa iqyveoap// ‘iagvpbi'

@JYAF EG 6 IEPA @ANBC‒Y;

IQYVEOAP ATXAPBAGIA FPBSAY NERJNVRBOXPESAOAGVY PAZQBPA IEGYBYVAGV IDJGLA'BV‒Y J KEQPGAR # GEV J XPEKAIV' \A IJG DANX Q OJMA J FBCCAPAGIA'



„FAJN \BVD VDA \EPNF JY BV BY. GEV DE\ REQ \EQN‒F

NBMA BV VE @A ' KJIM \ANID



IDJXVAP/ :

IQYVEOAP ATXAPBAGIA NJ\ /:=

„Asapr Jivbeg Ipajvay J Xapyegjn Pajivbeg



BOXNBIJVBEGY ''''

Atxapbagia gaafy ve à fayblgaf cep bgfbsbfqjnyCeiqy eg bgvapjivbeg.eg gjppe| yaloagvy'

Iqyveoap yaloagvy oqyv à xpbepbvb{af

Ijvap `r yaloagvbgl iqyveoapy Iqyveoap Caaf`jim gaafy ve à mar oavpbiQya SEI$sebia ec iqyveoap" xpelpjo ve qgfapyvjgf vdao jgf de|cjp jpa req j`na ve pafqia vda ljx'



BGVPE Vdby idjxvap vjnmy jèqv de|xaexna‒ye|g

pacapagiay bgcnqagia |djv vdar fe #de| vdar fe bv'

Iqyveoapy ijpa bgvagyanr jèqv vdabp e|ggaafy # faybpay `qv vdar feg‒v lagapjnnr mge| ep ijpa jèqv de|ieoxjgbay jpa epljgb{af'

Aoxneraay jnye djsa vdabp cpjoa ec pacapagia. vdjv bginqfay faaxap qgfapyvjgfbgl ec xpefqivy

Vdby obldv najf ve xpe`nao # pacnaiv cpjoaec pacapagiay ec Aoxneraay # gevIqyveoapy' / J Yanc PacapagvbjnFayblg'



NJ\ 9;

Iqyveoap Cjobnbjpbvr @paafy Jnblgoagv



BOXNBIJVBEGY EC NJ\;

Feg‒v |jbv cep epljgb{jvbegjn jnblgoagv'

†@pejfnrydjpa iqyveoap bgybldv'

Vjnm j`eqv iqyveoap gaafy. gev xapyegjnxpacpagiay'



IDJXVAP /6

Qgagljlaf AoxneraayFeg—v Ipajva Agljlaf

Iqyveoapy



Jiiepfbglnr Djpsjpf @qybgayy Pasba|;„Xpecbvjgf lpe|vd yvboqnjvaf xpbojpbnr `r iqyveoap nerjnvr' Nerjnvr by jfbpaiv payqnv ec iqyveoap yjvbycjivbeg' Yjvbycjivbeg by njplanr bgcnqa`r vda sjnqa ec yapsbiay xpesbfaf ve iqyveoap' Sjnqa by ipajvaf `r nerjnjgf xpefqivbsa aoxneraay'

\jnv Fbygar jnye ijxvqpaf vdby iegiaxv sapr yboxnr;„req ijg fayblg jgf ipajva jgf `qbnf vda oeyv |egfapcqn xnjia bg vda|epnf' @qv bv vjmay xaexna ve ojma j fpajo j pajnbvr'



Feg,v qgfap/yxagf eg vpjbgbgl'

Ojma bv ajyr ve fe vda pbldv vdbgl'

Ieooqgbijva. ieooqgbijva. ieooqgbijva'

Cbgf |jry ve iana`pjva'

Oajyqpa aoxneraa agljlaoagv'

Yeoa ec vda nj|y cep xpefqivbsaaoxneraay |de ipajva

agljlaf iqyveoap



IDJXVAP/ 1

IQYVEOAP ATXAPBAGIA NJ\ /1=

„Aoxneraay Fe \djv By Oajyqpaf.Bgiagvaf # Iana`pjvaf



BOXNBIJVBEGY

Feg‒v „Atxaiv xaexna fe vda pbldv vdbgl'Inajpnr „Facbga leef `adjsbeqp'„\jvid Eqv cep obtaf oayyjlay'

@EVVEO NBGA/„FEG‒V @NJOA AOXNERAAY.CBT VDA AGSBPEGOAGV



h

Feg‒v dbfa `adbgf j 6vdxpbepbvr

Yeoavboay bvy `avvap gev ve yvjpv

Jfsapvbya ve pabgcepia. gev ipajva xeybvbegbgl

VDA @EVVEO NBGA;

BC REQ‒PA GEV IEOOBVVAF VE IQYVEOAP ATXAPBAGIA. REQ IJG EGNRCEEN REQPYANC'



ieginqybegFeg‒v @pajm Vda 3 Nj|y' Iegcepojvbeg ve vdaya nj|y |bnn najf ve lpajv atxapbagiay ve reqp

iqyveoap'Vpajv vdao jy yjipaf'

Ojma yqpa req‒pa gev `pajmbgl vdao' Ydjpa vdao |bvd evdapy'

customer laws

Documents