customer receivable managementdocumentation.richer.ca/...receivable_mgmt.pdf · customer receivable...
TRANSCRIPT
![Page 1: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/1.jpg)
Customer Receivable Management
![Page 2: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/2.jpg)
Goals for this session Reviewfeaturestomanagecustomerreceivables• Reducecreditrisk• Reduceaveragedaystopay• ReduceoutstandingAR-90%1-30days• Reduceadministra?ve?me
![Page 3: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/3.jpg)
Features to Review HoldsandcreditlimitsAutomatedcollec?onsNotePadnotesInvoicetermsCashcustomersFinancechargesAddi?onalop?ons
![Page 4: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/4.jpg)
Holds & Credit Limits Anexcellentwaytomanageyourcustomer’screditlimit
![Page 5: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/5.jpg)
Holds & Credit Limits Hold:Stopsthecustomerfromdoingnewbusinesswithoutapproval
Twolevelsofholds:1. FinancialsA/RCustomer2. EnrichCustomer
CreditLimit:Theamountofopenreceivablesyouarewillingtoallowthecustomertokeep
![Page 6: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/6.jpg)
Holds & Credit Limits • Limitsaremaintainedatthecustomerlevel(allsuffixescombined)
• Holdsaremaintainedatthecustomerlevel,eitherviaholdcodeorholdflag• Codesputtheen?recustomer(allsuffixes)onhold• Y/Nflagsputtheindividualsuffixesonhold
![Page 7: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/7.jpg)
Automatic Customer Holds Customerscanautoma?callybeplacedonholdor
removedfromholdbasedon: Amountspastdue(peragingbucket) or
Dayspastdue
Referencefile:5135Automa4cCustomerHoldParameters
![Page 8: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/8.jpg)
Automatic Customer Holds
Automa?callyputcustomersonhold• Certainnumberofpastduedays Or• Certainamountofagedreceivables
SetdifferentrulesbasedoncustomertypeMarktheinvoicedoubZulA[achesanotetotheinvoiceAutoma?callyremovesthehold
![Page 9: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/9.jpg)
![Page 10: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/10.jpg)
PTF631
![Page 11: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/11.jpg)
Customer Terms • Flexibilitywithse]ngPaymentTermsandPORequiredflags– ARCustomerMaster– EnrichCustomerMasterTermsOverride– OrderTypeOverride
• E.gSetallFuelInvoicestoNet7days• Referencefile0042
![Page 12: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/12.jpg)
Credit Limit Overrides
![Page 13: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/13.jpg)
Credit Information in Enrich
![Page 14: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/14.jpg)
Credit Checking on Rental
![Page 15: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/15.jpg)
What about cash customers?
![Page 16: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/16.jpg)
Advantages of Setting up Cash Customers
• Requirepaymenttobetaken• Automa?callyappliescashtoinvoice• KeepsCustomerMasterclean- Usesmiscellaneouscustomerfile
• Setup- DeterminedbyCustomerClass- Unlimitednumberofcustomers• Byloca?on• Bytype• Bycustomer
![Page 17: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/17.jpg)
Grouping Customers
![Page 18: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/18.jpg)
Grouping Customers
Customerscanbegroupedby:• En?ty–8-digitcustomernumbercombiningallsuffixes
• Suffix–3-digitextensiontothecustomeriden?fyingthecustomerloca?on
• Group/BuyGroup–a[achtheparent8-digiten?tynumbertoallrelatedentriestocreateagroup
• CustomerType–groupmul?plecustomerstogetherforspecificrepor?ng
![Page 19: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/19.jpg)
Grouping Customers RecommendedReports• BOAreports:- InvoiceControlSheet- ATBDetailsAsAt- ContractEquipmentU?liza?on- ContractRevenueSummary- CustomerLis?ng
• Core:- CustomerStatements- AgedTrialBalance
![Page 20: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/20.jpg)
Note Pad
Agreattooltokeeptrackofnotes–nomoreyellows4ckynotes!!
![Page 21: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/21.jpg)
Note Pad • Ausefultooltocapturenotesonacustomerwithregardtoanoutstanding
invoiceorpayment• AccessiblefromanywhereinInquiry• ViewableinInquiry• Notescanbea[achedatanEn?ty,Invoice,orPaymentlevel• A[achafollow-updatetohelptrackwhennotesaretobereviewed
![Page 22: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/22.jpg)
Note Pad • InInquiry,ifyouseeanasteriskbesidethecustomernumbera
noteisa[ached
![Page 23: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/23.jpg)
Note Pad • NotescanbeviewedinInquiry
- ViaCustomer/Invoice
![Page 24: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/24.jpg)
Note Pad Inquiry
![Page 25: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/25.jpg)
Note Template • Cancreateatemplatethatcanbeusedasadefaultwhencrea?ngnewnotes
- Usesa3-digitcode–onceenteredintothe
newnote,itwillappear
- Iseditableinthenewnote
TemplatesaresetupinWorkBench/MaintainNoteTemplates
![Page 26: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/26.jpg)
Note Pad Template
![Page 27: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/27.jpg)
BOA Report – Note Pad Review
![Page 28: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/28.jpg)
BOA Reports – Note Pad
• NotePadReview
• InvoiceControlSheet
• ATBCombinedSummary
• ATBDetailGrid
• CustomerBalances–STDAging
![Page 29: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/29.jpg)
Automated Collections
Automa?callydrajandapplyfundstoopeninvoices
![Page 30: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/30.jpg)
Automated Collections
![Page 31: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/31.jpg)
Automated Collections
• Abletocollectdirectdebitsautoma?callyfromcustomersandapplytoinvoicesandcreditnotes
• SetupanACH/EFTagreementwithyourcustomertodrajfundsfromtheiraccountinse[lementoftheiroutstandinginvoices
![Page 32: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/32.jpg)
Automated Collections • Thisprocessno?fiesyourcustomeraboutthe
paymenttobedrajed:- createsafileforyoutosendtoyourbank- automa?callyappliesthefundstotheoutstandinginvoice
uponreceiptoffunds
![Page 33: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/33.jpg)
Reports – Customer AR Position
• RecommendedReports:- AgedTrialBalanceAsAt
- AgedTrialBalanceCombinedSummary§ CustomersPastDuexDays§ NotesFollowUp
- InvoiceControlSheet§ DaysPastDue§ Duein7Days§ Notes&LastContactDates§ InvoicesInAutomatedCollec?ons
![Page 34: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/34.jpg)
Other Options for A/R • FinanceCharges
– Chargesa%ofpastduebalance– Mul?ple%ratestructurefordifferentcustomers– Tolerancecharges
• Alwayschargeaminimumamount• Don’tchargeunlesstheminimumismet
– Op?onallysendF/Cinvoices– Op?onallyposttorevenue
• At?meofchargecrea?on• At?meofpayment
![Page 35: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/35.jpg)
Other Options for A/R • PrePaids– CollectontheLeaseupfront
• Deposits– Invoicethedepositupfrontandautoma?callyusethecreditattheendofthelease
• Ne]ngAPpaymentsagainstAR– Creditthecustomervs.payinginAP
• Whenavendorisalsoacustomer
• Refunds– TransfercreditbalancestoAPforrefund
![Page 36: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/36.jpg)
Helpful Documentation
• PDF Manuals: https://www.richer.ca
Click on Documentation button and log into secured site Click on “Support” Click on “Documentation” Click on the module Click on the manual you wish to learn more about
Accounts Receivable AR Reports and Inquiries
• Contact our enrich help desk to arrange
consultation services
![Page 37: Customer Receivable Managementdocumentation.richer.ca/...Receivable_Mgmt.pdf · Customer Receivable Management. Goals for this session Review features to manage customer receivables](https://reader034.vdocument.in/reader034/viewer/2022043009/5f9b759e9f84162bab27dc86/html5/thumbnails/37.jpg)
Final Thoughts and Questions???