A

PROJET REPORT

ON

“CUSTOMER SATISFACTION & BUYING BEHAVIOUR”IN CONTEXT WITH “HEROHONDA”

DURG (C.G)

Submitted in the partial fulfillment for the award of degree of

BACHELOR OF BUSSINESS AMINISTRATION

OfPt.Ravishankar Shukla University, Raipur (C.G)

Session 2007-2010

Submitted by

ABHISHEK KUMAR

DEPARTMENT OF MANAGEMENT SHRI SHANKARACHARYA MAHAVIDYALAYA

SECTOR-6 BHILAI (C.G)

Certificate

To whom may ever it may concern

This is to certify that abhishek kumar student of B.B.A 6th sem of shri shankaracharya mahavidyalaya , bhilai has carried a research project on the topic to hero Honda under my supervision . This report is original and data collected by the researchers him self are true authentic up to my knowledge.We wish success in his professional career .

Declaration

I abhishek kumar student of sixth semester at ‘

shri shankaracharya mahavidyalaya ‘ her by declare that these research report

under the title is the record of my original work under the guidance of Mr.

Sandeep Jaswant (H.O.D ) B.B.A . These report has never been submitted any

where for award of any degree or diploma.

Place:

Date:

Department of BBAShri shankaracharya mahavidyalaya sector-6

bhilai (CG)

Certificate

This is to certify that abhishek kumar a student of B.B.A sixth semester at our institute under my guidance and supervision he had carried out the

research project under title

“ “

This research report is the original one.

Place:

Date :

Project guide (lecturer) Department of B.B.A SSM Bhilai

Acknowledgement

Perhaps the most awaited moment of any endeavor in its successful competition of their project report cases study having worked on her project for the whole academic session. I would like to express my sincere gratitude to all those who made it possible.

Firstly I am humbly and respectfully to my guide Mr. Sandeep Jaswant (H.O.D) of the B.B.A department under whose able guidance. I had the privilege to work and who guided at every stage.

I take this opportunity to express my sincere gratitude to our principle for being guide of philosopher throughout B.B.A program.

I shall be failing in my duty if I don’t express my deep sense of gratitude to all my friends and the relatives who have share their valuable time and helped me directly or indirectly in the preparation of their project .

At the end last but not the least, I would like to thanks the other staff and non staff member the of this college.

(B.B.A sixth semester)

Preface

The topic chosen by me for my project is customer relationIn reference to hero Honda automobiles the two wheeler especially in the stylish motorcycle. At present hero Honda is market leader in the Indian market.

Today there are various companies coming in Indian and these certainly will exist a cutthroat competition in these field . I have chosen a hero Honda as a topic essence of my project .today two wheeler consumer due to new manufacturing entrant has started getting a wide choice

while buying one these gave to considered the facility provided by the two wheeler the price mileage , maintenance and service etc. while buying a two wheeler .

A normal customer is quit puzzled and faces for an uneven some time huge

problems in deciding which vehicle to buy. I realized the problem and decide to take

these up as the challenge and provide answer to as the requirement of the Hero

Honda.

Chapter (1) Introduction Chapter (2) Company profile

›Introduction › History ›Two wheeler in India › Company profile ›Our brand › Product profile

Chapter (3) Public relation Chapter (4) Research methodology

›Definition of buying behavior › Introduction › Customer buying behavior › Research design › Customer buying decision process › Source of data ›Characteristic of buying behavior › sampling plan › Problem definition ›Data collection ›Scope & limitation of study

Chapter (5) Data analysis and interpretation

Chapter (6) Customer response

Chapter (7) Company promotional strategy techniques

Chapter (8) Findings

Chapter (9) Suggestion and conclusion

Chapter (10) Bibliography

Chapter - 1

Introduction

Satisfaction is the persons feeling of pleasure (or) disappointment resulting from comparing a

product perceived performance (outcome) in relation to his/her expectation. if the performance fall short of expectation the customer is dissatisfied . if the performance matches the exception the customer is satisfied if the performance exceeds the expectation the customer is highly satisfied ( or ) delighted many companies are aiming for high satisfaction because they are much ready to switch. ] Buyer’s expectation formed on the basis of past buying experience, friend and the associate advice and the marketers and the competitor’s information and promises. if marketers raise expectations two high , the buyer is likely to be disappointed . Even if the company sets expectation should match the performances.

≈} A customer is the most important person even in any company≈} A customer never depend on company, but the company depends on him.≈} A customer is the person who bring company his Wants.

≈} A customer is not a interruption of marketers Work he is the purpose of it.

Two wheelers in India

In 60 decade several vehicles were running in the Indian roads those are the sun beams, AIS, BBA and Royal Enfield. From these motor cycles only the Royal Enfield has existence in the motorcycle market.

After 60 decade some other motorcycles and scooter had been launched in Indian two wheeler market those are the Rajdoots, Java, Vespa and Lamrata .

Indian witrossed the first spate of modernization in two wheeler industry in 1978-79 during that period Piaggio sauntered the Indian market in a joint venture with the Lohia machines and our major Japanese motor cycle manufacture set up joint venture companies to produce 50cc two wheeler for the first time.

Objectives of the study

≈} To know the customers expectations towards hero Honda.

≈} to find out the customer opinion regarding

Various aspect of the bike.

≈} To give the appropriate suggestion to the company regarding he performances.

Our brand

Our brand identity: Our brand is the visual

expression of the ought and the action it conveys to everyone

our intention two constantly inspire the confidence.

Our customers are the primary audience for our brand.

Indeed, our brand identity is shaped as much by their belief in hero Honda as the as it it’s our brand.

We can do this by the living on the brand essence and by continuously seeking to enhance our customer experience.

In doing so, we ensure a special pace for our self in the heart and in the mind of the customer.

Our brand essence

Our brand essence is thje soul of our brand

Our brand essence encapsulates or mission at Herohonda

It is the singular representation of our terms of endearment with our customers.

It provies the basis on which we grow profitability in the market.

Our brand essence is excitement

Hero Honda strives to inspire the confidence through te excitement engineering.

Blending together youthfull creativity and competitive technology to exceed the spoken and the implict expectations of our customers.

By challenging the given . by exploring the unknown and thereby stretching ourself towards tomorrow, today.

Learning

Learning is how we insure our proactively

It is the values that embraces knowledge’s as the plat form for the building well informed.

Innovation

It is how we can create the future

It is that which provokes us to reach beyond the obvious in per suite of that which exceeds the ordinary.

Speed

It is how we convey clear convection.

It is the value that keeps us sharply responsive , mirroring our commitment towards our goal and process.

Chapter -2

History

India has the largest number of two wheeler in the world with41.6 million vehicles. India has a mix of 30 percent automobile and 70 % two wheeler in the country. India was the second largest two wheeler manufacture in the world starring in 1950’s with the British automobiles product of India (API) that manufactured the scooter. API manufacture the lamberts but, another company Bajaj automobiles LTD. Surpassed API and remaining through the turn of the century from its association with piaggio of Italy

(Manufacturer of Vespa)

The license raj that exist between the 1940s to 1980s in India , did not allow the foreign companies to enter the market and import were tightly controlled .these regulatory maze , before the economic liberalization , made the business easier for local player to have a seller market . Customer in India was forced to wait 2 years to buy a scooter from Bajaj. The CEO of Bajaj commented that he did not make a marketing department, only in dispatch department. By the year 1990, Bajaj has a waiting list that has twenty six times of annual output for scooter.The motorcycle segment has the same long wait time with three manufacture; Royal Enfield, ideal Jawa and Escorts. Royal Enfield made a 350cc bullet wit the only four – stroke engine at that time and took the higher end of the higher end of the market but , there was little competition for there costumer . Ideal Jawa and escorts took the middle and lower end of the market respectively.

In the mid-1980s the Indian government regulation changed and permitted companies to enter the Indian through minority joint venture.

The two wheeler market with for indo Japanese joint venture: Hero Honda TVS S Suzuki, Bajaj Kawasaki and kinetic Honda. The entry of these foreign companies changed the Indian market dynamics from the supply side to demand side with a large selection of two wheelers on Indian market customer started gain over the product they bought and raise the higher customer expectation.

Hero entered the joint venture for technical and financial participation with one of the largest automotive makers

Honda motors company limited of Japan, in 1984 for the manufacturing of 100cc motor cycles in India.

Group companies Hero corporate service limited – Hero mind mine –munlal

In 1984-1985 HHML came in existence by collaboration of hero motor limited and Japans Company Honda motors limited for the first

100cc with four stroke motorcycle is made by Hero Honda motor limited in India.

Company profile

Hero is the brand name used by the Munjal brother in the year 1956 with the flag ship company hero cycle’s .the two wheeler manufacturing business of bicycle component had originally started in the 1940’s and turned in the world largest bicycle manufacture today. The Munjal run their own steel make free wheel and other critical bicycle component and and have diversified in to different like product design. the Hero group philosophy is; “ to provide excellent transportation to the common man at easily available and affordable and to provide the total satisfaction in all its sphere of activity “he hero group has a passion for setting the higher standard and engineering satisfaction is

the prime motivation way of life and work culture of the group .

In year 1984 Mr. Brijmohan lal munjal , the chair man and managing director of hero Honda motors , headed an alliance between the Munjal family and Hero Honda company LTD HHM mission statement is :” we, at hero Honda , are continuously striving for synergy between technology , system and human resources to provide product and services that meet the quality price and aspirations of the customer”.

Product profile

Price list

Model PRICE RTO INS TOTAL

CD-Dawn 32900 1699 845 35444

CD-DLX(MAC) 36650 1850 918 39467

PLEASURE 36740 1850 912 39502

SPL.NXG 39550 2050 999 42599

SPL.PLUS 41250 2099 999 42599

PASION PLUS 43750 2105 1005 46905

SUP.SPL.(RING) 44150 2199 1024 47373

SUP.SPL(MAC) 44900 2399 1109 48408

GLR.(MAC/SELF) 46250 2250 1055 49555

GLR.(DISK/SELF 48250 2350 1086 51686

CBZ.EXE (SELF/DISK) 57500 2750 1218 61468

HUNK 57000 2725 1216 60941

KARIZMA 73900 3400 1446 78746

CD-DELUXE(RING) 35400 1800 899 38098

Colors in Vehicle

GLAMOURCandy blazing red, cloud silver metallic, tornado metallic grey, impulse orange metallic, excellent blue metallic.

CD DELUXECandy blazing red, cloud silver, candy Tahitian

blue, amaranth maroon, cool mint grey.

SPLEDOUR black candy red , blaze , boon silver, metallic, sierra metallic, granti blue metallic.

PLEASURE Orange , Candy blazing red, grey silver,

Tahitian blue metallic.

CD DAWN Black, maroon, red

CD 100SS Candy ruby red black , amazing blue metallic, green metallic.

PASSION PLUS Moon yellow, cloud silver, amaranth maroon, Tahitian blue, Candy blazing red, black with

purple strips. KARIZMA Green, sky blue black metallic, yellow shade.

CONSUMER BUYINGBEHVIOUR

The main aim of marketing is meeting and satisfy targetCustomers need and wants buyer behavior refers to the peoples or organization conduct activities and together with the impact of various influences on them towards making decision on purchase of product and service in a market. The field of consumer behavior studies how individuals, groups and organization select, buy, use and dispose of goods, service, ideas, or experience to satisfy their needs and desires understanding consumer behavior and knowing customer are never simple. The wealth of products and service produced in a country make our economy strong. The behavior of human being during the purchase is being termed as “Buyer Behavior”. Customer says one thing but do another. They may not be in touch with their deeper motivations. They are responding to Influences that change their mind at the last minute. A buyer makes take a decision whether save or spend the money.

To promote the 3 new HERO HONDA bikes, viz. KARIZMA ZMR, PASSION PRO, PLEASURE.

To create awareness among the respective target audiences.

To build up brand image,with different promotional strategies.

Definition of Buyer Behavior:-

Buyer behavior is “all psychological, Social and physicalBehaviors of potential customers as they become aware of evaluate, purchase,

consume and tell others about product & service.

Consumer Buying Decision Process

There are following five stages in consumer buying decision Process.

1.Problem identification:-The buying process starts when the buyer recognizes a problem or need. The need can be triggered by internal or external stimuli.Marketers need to identify the circumstances that trigger a Particular need. By gathering information from a number of consumers, Marketers can identify the most frequent stimuli that spark an interest in a product category. They can then develop marketing strategies that trigger consumer interest.

2. Information Search:-The consumer tries to collect information regarding various products/service. Through gathering information, the consumer learns about completing brands and their features. Information may be collected form magazines, catalogues, retailers, friends, family members, business association, commercial, chamber of

commerce, telephone directory, trade fair etc. Marketers should find out the source of information and their relative degree importance to the consumes.

3. Evaluation of alternative:-There is no single process used by all consumers by one consumer in all buying situations. There is several First, the consumer processes, some basic concepts are:First, the consumer is trying to satisfy need.Second, the consumer is looking for certain benefits from the product solutions. The marketer must know which criteria the consumer will use in the purchase decision.

4. Choice of purchasing decision:-From among the purchase of alternatives the consumer makes the solution. It may be to buy or not to buy. If the decision is to buy. The other additional decisions are:Which types of bike he must buy? From whom to buy a bike? How the payment to be made? And so on.The marketer up to this stage has tried every meansto influence the purchase behavior, but the choice is properly consumers. In the evaluation stage the consumer forms preferences among the brands in the choice set. The consumer may also form an intention to but the most preferred brand.

5. Post Purchase Behavior:-After purchase the product, the consumer will experience the same level of product. The Marketer’s job not end when the product is buying must monitor post-purchase satisfaction, post-purchase action, post-purchase use and disposal.

Post Purchase Satisfaction:-The buyer, S satisfaction is a function Of closeness between the buyer, S expectation and the products Perceiver performance. The larger the gap between expectation and performance, the greater the consumer dissatisfaction.

Post purchase Action:-The Consumer, S satisfaction or dissatisfaction with the product influence subsequent behavior. If the consumer satisfied, he or she will exhibit a higher probability of purchasing the product again. Dissatisfaction consumer may abandon and return the product.

Post-Purchase Use or Disposal:-The marketer should also monitor new buyers use and

dispose of the product. If the consumer store the product in a close, the product is probably not very satisfying. If the consumer throws the product away, the marketer needs to know how they dispose of it; especially it can be hurt the environment.

Characteristic of Buyer Behaviors

The chief characteristics of the buyers behaviors are asfollow:-

(1)It consists of mental and physical activities which consumers undertake to get goods and services and obtain satisfaction from them.

(2) It includes both observable activities such as walking through the market to examine merchandise and making a purchase and mental activities-such as forming attitudes, perceiving advertising material, and learning to prefer particular brands.

(3) Consumer behaviors are very complex and dynamic toconstantly changing. And therefore, management need to adjust with the change otherwise market may be lot.

(4) The individuals specific behaviors in the market place isaffected by internal factor, such as need , motives, perception, and attitudes, as well as by external of environment influences such as the family social groups, culture, economics and business influences.

PROBLEM DEFINATION

PROBLEM DEFINATION

OBJECTIVE OF STUDY

LIMITATIONS OF STUDY

PROBLEM DEFINATION

To know the best consumer buying behavior and demand into the minds of consumer of Phagwara city because always consumer say something and does something. There are many companies manufacturing motorcycles into the market, at the same time as there are many companies manufacturing motorcycles, idea about thinking of customer on whether, what, how, and for whom to purchase the motorcycle.Therefore, research is required to measure present consumer buying behavior at the purchase of Hero Honda bike. so the researcher problem is to identify what are the criteria that prospective customer takes into consideration before buying the motorcycles.

SCOPE OF STUDY

(1)The main scope of the study is limited to Phagwara city.

(2) It also analysis the benefits accruing to the company as a result of those service.

(3) This study has been made to find the level of satisfaction the Customer has regarding the service provider by bike place.

Limitations of study

(1) When the buyers are busy we can’t get accurate data from them.

(2) According to the time limit of our project we can cover only the some area.

(3) During survey some respondents may not give answer in proper manner.

OBJECTIVES OF STUDY

(1) To know market position of Hero Honda bike in the market.

(2) To know consumer behavior for purchase of two wheeler bike.

RESEARCH METHDOLOGY

INTRODUCTION

REASERCH DESIGN

SOURCES OF DATA

SAMPLING PLAN

DATA COLLECTION METHOD

RESERCH METHODOLOGY

(A)Introduction

Marketing research is the function which links theconsumer, customer and public to the marketers throughinformation used to identify and define marketing, opportunities and problems, generates refine marketing action; monitor marketing performance; and improve understanding of marketing as a process.

Marketing research specifies the information requiredto address these issues; designs the method for collectioninformation manages and implements the data collection process; analysis the results and communication the findings and their implication.

(B)Research definition:

“Research is careful inquiry or examination to discovernew information and relationship and to expand and to verify exiting knowledge,” Research always starts with questions or a problem. Its purpose is to find answer to questions through the application of the scientific method. It is a systematic and intensive study directed towards a more complete knowledge of the subject studies.

(B) Research design

“Research design is the plan, structure and strategy ofInvestigation conceived so as to obtain answer to research question and to control variance.” - BY KERLINGER

From definition it is evident that research design is more or less a blue print of research. At the outset may be noted that there are several ways of Studying and tackling a problem. There is no signal perfect design.

The research design can be classified in to true broad categories:(A) Exploratory(B) Descriptive(C) Casual

Exploratory research is focus on the discovery of ideas.Exploratory research is carried out to define problems anddeveloped hypothesis to test later. An exploratory study isgenerally based on the secondary data that are reading available. It does not have to change his focus of direction, depending on the availability of new ideas and relationship among variables. Descriptive studies are undertaken in many circumstances. Descriptive studies can be complex, determining a high degree of scientific skill on the part of the researcher.

(D) Sources of Data

The sources of data collection methods are as follows.

a) Primary data :-The primary data is that which details we collect first timefrom the market and also used first time in the research. We also say that the information is first time in the research decision. To collect the primary data questionnaire is prepared structure non disguise questionnaire is prepared.

b) Secondary data :- Secondary data are those data which are already collected by someone for some purpose and are available for the present study; secondary data are already collected by the company’s records and other library’s books. When the secondary data are sufficient, the researcher has to be satisfied with the primary sources of data. Secondary data can be used as bases for comparison with primary data have been collected by questionnaire.

The present study seeks to find out the consumers attitudetowards buying of bike. The study also aims at findings out the drawbacks of the marketing set up of Hero Honda PVT. LTD. So this makes the study a descriptive one.

Data Collection Method

Researcher instruments is the tool by which the researchercan do research on specific problems or objective. The mostpopular researcher instrument for collection data is“Questionnaire” for a particular investigation. It is simple for amoiled set of questions presented to respondents for their answers.Due to this flexibility, it is most common instrument used tocollect the primary data. During the pre- testing of questionnaire, I seen the reaction of respondents and suggestions required to make change in research instrument.

The questionnaire contains three types of questions.

(1) Open-ended question :-It is helpful in knowing what is uppermost in the mind of therespondents. It gives complete freedom to the respondent.

(3) Dichotomous questions :-

It has only two answers in form ‘yes’ or ‘n’, ‘true’ or ‘false’,‘use’ or ‘do not use’. So the respondent is offered two or more choice.

(4) Multiple-choice question :-In this, the respondent is offered two or more choice.

Sampling planSampling is a process of obtaining. The information aboutthe entire population by examine a part of it .The effectiveness of the research depends on the sample size selected for the survey purpose.

(A) sample Site:-The survey was conducted in Phagwara city.

(B)Sampling Unit:-It means “Who is to be surveyed”. Here target populationis decided and it is who are interested to purchase “Bike” and sampling frame is developed so that everyone in the target population has known chance of being sampled. So the survey is conducted particularly in Phagwara City.

(C)Sample size:-

For the purpose of proper survey, there is need of perfectresearch instruments to find out sample size for more accurate result about buying behavior of bike. The sample size is 40 respondents.

Sampling Method:-A Stratified random sample is one where the population isdivided in to mutually exhaustive strata or sub-group and then a simple random is selected within each of strata on age groups, occupation etc. It may be noted that stratification does not means absence of randomness. I use a simple random sampling method.

Have a bike:-

Result No. of respondent(30) Yes 28 No 2

2) Company name

Company No of respondent Bajaj 11 Hero Honda 09 TVS 03 LML 07

3) Media

Media No of respondentNewspaper 04Television 09Friends 14Other 03

4) Knowledge before buying

Result No of respondent Yes 18No 12

5) Decision maker

Decision No of respondent Father 16Mother 02Self 11Other 01

6) Mode of purchase

Mode No of respondentBy cash 22By loan 08

7) Features consider

Features No of respondentPrice 2Style 9Mileage 8Easy diving 3Color 4

Brand reputation 4

9) Time period

Year No of respondent0-1 41-2 192-3 5Above 3 2

10)Schemes attracts

Schemes No of respondentSpecial offer 07Exchange offer 04Cash discount 13Festival gift 06

10) Satisfaction

Result No of respondentYes 27No 03

Customer response

Service feedback

Chauhan automobile Near SBI bid., station road , Durg-491001 tell- (0788)4012344

1 How do you rate overall service experience at the work shop. Excellent very good good just ok poor2 Where you attend promptly you came to the work shop. Yes no3 Do you think that our service supervisor could understand your problem fully? Yes no not fully 4 Did our service supervisor provide information on exact nature of problem? Yes no not fully5 Was your vehicle ready at the date & time promised by the service supervisor? Yes no 6 How do you rate explanation given by service supervisor of work done vehicle. Excellent very good Good just ok poor7 Are you satisfied of the work done on your vehicle? Yes no not fully8 How do you rate the quality of washing and polishing of your vehicle? Excellent very good Good just ok poor9 Were the charge of service and repair? Almost as per estimate more than estimate no estimate given10 Are you happy with basic amenities such as drinking water, toilet etc. Yes no11 Will you revisit &recommend this service center to your friend. Yes no

We will welcome your valuable comment & suggestion _________________________________________________________________________ _________________________________________________________________________ Customer details.______________________________________________________Vehicle registration number._____________________________________________Model._______________________________________________________________Customer name._______________________________________________________ Telephone.____________________________________________________________

COMPANY PROMOTIONAL STRATERGIES

1. KARIZMATIX

- The search for the country’s best stuntman.

To promote KARIZMA ZMR, we are orgainizing a one day event in leading Indian cities named KARIZMATIX, which is an event providing platform for every stunt man in the city. It is basically a competition where by contestants have a time slot of 10 mins to show their best stunt ability. The best man from the city then competes with other winners from their respective cities to win the title of India’s best stuntman and a brand new KARIZMA ZMR!!

1. PASSION PRO – LUCKY DRAW

To promote passion pro, we have made provisions for the bike to be displayed at the leading malls, where test drive facility will be provided. Along with that a lucky draw competition is organized, where by the shoppers just have to fill in a form and drop it at the drop box provided at the mall display. The lucky winners will win the new HERO HONDA PASSION PRO. Our Mall Partners for the lucky draw promotions are, INORBIT MALL, ATRIA MALL, PALADIUM MALL & LIFESTYLE.

1. GIRL UP! – Stay true. Stay brave. Stay you .

GIRL UP! Is the campaign taken up to promote HERO HONDA PLEASURE. The idea promoted was that, a bike is specially launched for the fairer sex, since women today, are independent and at power with men. The campaign is promoted by the medium of T.V, where by women are asked to send write – ups on how they have proved to be equal to men or any act of independence or bravery. The girl sending the best write up would thus get a chance to come on T.V & win the new HERO HONDA PLEASURE

Special discounts on spares and free services for your Hero Honda motorcycle along with attractive gifts at various milestones. This is our way of making sure that every time you come to us for servicing your motorcycle, you take away more than just the benefit of world class servicing in our automated workshops!

SPECIAL OFFERS JUST FOR YOU

From time to time we will bring for you exclusive offers with the best brands in the country for products that will keep your entire family happy

PROMOTIONAL TECHNIQUES

To create awareness amongst the people of the country, all the channels of media were used for effective communication with the audience.

PRINT MEDIA

1. HOARDINGSA large number of hoardings were put across the country at prime locations in association with BRIGHT MEDIA as our outdoor partner.

2. MAGAZINESPrint advertisements are being published in leading automobile and women magazines viz. Auto india, auto car india , overdrive, bike, femina, women’s era.

3. POSTERSThe first slot of 10,000 posters were printed and put up at prominent locations like, cafes, colleges, trains, buses, main street junctions etc.

4. NEWPAPERS Full page print advertisements were published in leading newspapers viz. THE TIMES OF INDIA, DNA, MID – DAY & HINDUSTAN TIMES.

T.V. ADDS

A 4-5 minutes T.V. commercial, for each bike, is aired on T.V. 30 – 35 times a day in association with, M. T.V, Channel [V], SONY, STAR PLUS, ESPN as TV CHANNEL PARTNERS.

RADIO Prior to the launch of these 3 bikes, the famous hero Honda jingle was never aired on radio, which is now being aired 15 – 20 times a day in association with BIG FM & RADIO CITY as RADIO PARTNERS.

IPLHERO HONDA KARIZMA ZMR, took over the title sponsorship of IPL, defeating DLF in price and other deliverables. The 2 main deliverables offered by IPL besides the usual, are as follows.

- 3 min advertisement of KARIZMA ZMR, in every commercial break.

- Whenever a batsman hits a ‘6’, the KARIZMA ZMR will ride through the screen, along with the line “will he continue to be the fastest cricketer and win the ZMR”.

The highest scorer of the match will be entitled to win the bike.

MOOD- I KARIZMA ZMR sponsored MOOD-I, which is the best college festival in the country as MAIN SPONSOR. MOOD- I is an effective platform to communicate with the immediate target audience, since it gathers a crowd of 20,000+ college students.

Findings

The study shows that 51 respondents are using Hero Honda.

The current trend is that respondents give maximum no of point to price and mileage.]

The study show that 48 respondents are come to know from “others” and 26 respondents are come to know from “friends” about Hero Honda bike.

The study shows that 55 respondents are purchase Hero Honda bike by Loan and 45 respondents are purchase Hero Honda bike by cash.

The study shows that 31 respondents are give point to mileage.

The study shows that more no. of respondents gives moreweight age to price. The more no. of serviceman, Students,Businessmen, and others give more weight age to the price when Professionals give more weight age to the mileage.

The study shows that 46 respondents are father take a decision to purchase bike And 42 respondents are self take a decision to purchase bike.

The study shows that 30 respondents are give rank to available in show rooms and 35 respondents are give rank to after service.

The study shows that 43 respondents are giving excellent to festival offer and 41 respondents are give poor rank to theanniversary offer.

Suggestion and conclusion

SUGGESTIONS

1. Hero Honda should introduce a low price moped

2. For the promotion, company show make road-show that will Increase the sales. The company should give more concentrate on the advertisement.

3.Hero Honda Company should implement a new strategy toreduce the competition and lead into the bike market.

4. As people expect more mileage per kilometer, company should increase the mileage of the hero Honda bike.

5. Hero Honda should make a sports bike like to Kawasaki Suzuki Hyabusa bikes which can run with maximum speeds.

BIBLOGRAPHY

(1) Marketing research, G.C.Beri, Third Edition, Tata McGrawHill Publishing Company Limited, New Delhi, 2000

(2) Marketing management, Philip Kotler, Twelth (Millennium) edition, Prentice-Hall of India Private Limited, New Delhi, 2003