customer satisfaction on public and private bank of india
TRANSCRIPT
Customer Satisfaction on Public and Private Bank of India
BY STRONG TIES
PUBLIC SECTOR BANK
PRIVATE SECTOR BANK
1943Rai Bahadur Lala Sohan
Lal
Acquisition
Revenue₹11457.17 crores
Net Income₹1134.68
1943Scheduled
Bank
Bought a part of RBS
Net Income ₹207 crores
Revenue₹2356.50
crores
CUSTOMER SATISFACTION
SURVEY ANALYSIS
RBL Bank
Efficient branch
ATM`S Services
Internet & Mobile
RelIability & trust
Transaction alert
0
10
20
30
40
50
60
70
12345
Efficient Branch
ATM`s Services
Internet& Mobile
Reliability and trust
Transaction alert
0
10
20
30
40
50
60
70
12345
OBC Bank
Availabity ofATM Branch timings App mobile banking0
10
20
30
40
50
60
Analysis
OBC RBC Column1
Security and Privacy Online fund transfer Innovative ideas Customer Education0
10
20
30
40
50
60
70
80
90
100 Chart Title
OBC RBL Column1
Final Findings• Both the banks are providing good branch services but
customers of are OBC more satisfied with safety of funds, security & in RBL has clean ambience.• Customer of RBL bank are disappointed with the non
availability of the ATMs in their locality therefore they have to come more to branches for simple transactions of cash withdrawal.• Customers of OBC are more satisfied with the bank service
of meeting promises and commitments than the customer of RBL.• RBL is not able to aware its customers that is why some
customer are not aware about the social services that the bank is doing.
• It has been found that staff behavior and error free transaction services is more good in OBC than RBL.
CONCLUSION
