customer service excellence
DESCRIPTION
How much do you know about the importance of world-class customer service? Learn more - http://businesscontentplr.com/custsvcTRANSCRIPT
![Page 1: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/1.jpg)
“Do you know what it takes?”
Excellent Customer Service
![Page 2: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/2.jpg)
“Your customer doesn’t care how much you know until they
know how much you care.”
Damon Richards
![Page 3: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/3.jpg)
“I don’t know…”“How can I help
you?!”
Customer Service Representatives fail to answer consumer questions 50% of the time.
![Page 4: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/4.jpg)
“80% of companies say they give superior customer service…
…but only 8% of customers agree.”
![Page 5: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/5.jpg)
Blah!Blah!
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“It takes 12 positive experiences to make up for one negative one.”
![Page 6: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/6.jpg)
“Only 4% of disgruntled customers voice their
dissatisfaction…”
“…But 91% of unsatisfied customers won’t come
back!”
![Page 7: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/7.jpg)
“…91% are frustrated with having to contact a
company multiple times for the same reason…”
“75% of consumers believe it takes too long to
speak to an agent…”
“…90% are frustrated with
being put on hold…”
“…and 89% are frustrated with having to repeat themselves to multiple
representatives.”
![Page 8: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/8.jpg)
“…but only 1% feel that companies
consistently meet their expectations.”
“86% of buyers will pay more for a better
customer service experience…”
![Page 9: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/9.jpg)
“Here is a simple but powerful rule:Always give people more than what
they expect to get.”
Nelson Boswell
![Page 10: Customer Service Excellence](https://reader035.vdocument.in/reader035/viewer/2022062614/546ed4f1af79599f0f8b5766/html5/thumbnails/10.jpg)
“Find out more!”
www.businesscontentplr.com/custsvc