customer service guide 2021...4 famous customer service guide meet our executive leadership team the...
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famous-supply.com
CUSTOMER SERVICE GUIDE
03/21
2021
Established in 1933, Famous Supply is a fourth generation family-owned company.
Famous specializes in HVAC, Plumbing, Industrial, Building Products, and Training. As a wholesale-only business, Famous Supply treats every Customer with a commitment to quality and personal service. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service. Famous’ product offering gives our Customers opportunities to continue to grow.
With a vast inventory of quality products, 29 warehouse locations, 10 Kitchen and Bath Showrooms, 18 Famous University® Classrooms, Customer Support Centers, a Central Distribution Center, two Regional Distribution Centers, a fleet of over 140 trucks, and two sheet metal manufacturing plants, we are uniquely positioned to meet your expectations.
We are a leading distributor of quality products in the markets we serve. We provide personalized, accurate and timely service to our valued Customers at fair and competitive pricing and we are committed to the continued training and development of our Associates so we may meet challenges and your changing needs.
Famous’ greatest asset is our quality Associates dedicated to serving you, our valued Customer!
FAMOUSS I N C E 1 9 3 3
Experience Our CultureGain insight on Famous’ history, culture,
customer support, and services atfamous-supply.com/careers
Jim HuberCentral DistrictSales
33 Years Industry Experience
Stu BennettNorthern DistrictSales & Operations
32 Years Industry Experience
Brad AbramsSouthern DistrictSales & Operations
29 Years Industry Experience
Don ShortWestern DistrictSales & Operations
9 Years Industry Experience
DISTRICT SALES & BRANCH OPERATIONS MANAGEMENT TEAM
John BrockCentral-East DistrictSales & Operations
10 Years Industry Experience
FAMOUS CUSTOMER SERVICE GUIDE2
Tim SloanEastern/Central District Sales & Operations
35 Years Industry Experience
Ron SinkMid-Ohio DistrictSales & Operations
40 Years Industry Experience
Rick WankEastern DistrictIndustrial Sales
45 Years Industry Experience
FAMOUS SUPPLY BRANCHESBRANCH BR #
Akron 4
Ashtabula 13
Bedford Heights 14
Bethel Park 46
Byesville 18
Canton 12
Cleveland East 20
Cleveland West 21
BRANCH BR #Columbus East 19
Columbus West 35
Columbus RDC (DC Only Location) 25
Dayton 84
Famous Corporate Center 1
Fremont 11
Lorain 2
Mansfield 7
BRANCH BR #Melwood 44
Mount Vernon 85
New Kensington 45
Newark 9
North Hills 47
Pittsburgh - RDC 24
Sebring - CDC 26
Sandusky 10
BRANCH BR #Steubenville 3
Toledo 15
Uniontown 8
Warren 5
Washington 16
Wheeling 6
Youngstown 38
CDC - Central Distribution Center – RDC - Regional Distribution Center
35
1
26
24
25
127
199
85
84
186
3
5
38
16
4547
13
21 2014210
11
15
4644
8
4
WESTERN
MID-OHIO
NORTHERN
CENTRAL-EAST
CENTRAL
SOUTHERN
EASTERN
WESTERN
MID-OHIO
NORTHERN
CENTRAL-EAST
CENTRAL
SOUTHERN
EASTERN
Branch
Famous Corporate Center
Branch &Distribution Center
SALES DISTRICTS
famous-supply.com 3
T H R E E G E N E R AT I O N S O F
THE BLAUSHILD FAMILY
We are very excited about our business and opportunities for continued growth. We understand that in order to be
successful and satisfy our Customer’s needs, it all starts with our people. We truly value every Associate, the role everyone
plays, and their importance to our Team.
We look hard for good people who share our Five Core Values: Family, Trust, Communication, Teamwork, and
Continuous Improvement and live our Famous 40 Fundamentals. We have a unique and special culture. We build
long-term relationships with one another, our Customers and suppliers so that we can provide above and beyond
service… The Famous Way!
Our “Open Door” philosophy means that any Associate, Customer, or Supplier may contact anyone at Famous at any time,
for any reason. This open and honest dialogue throughout the Supply Chain provides us all with the opportunity to simplify
distribution and make it easier to do business with one another.
Thanks for being part of our Famous Family!
A NOTE FROM MARC
FAMOUS CUSTOMER SERVICE GUIDE4
M E E T O U R
EXECUTIVE LEADERSHIP TEAM
THE FAMILY
Jay BlaushildChairman
d 330.968.0965c [email protected]
Marc BlaushildPresident and CEO
Brian BlaushildVP of Business Development
Kevin BlaushildDirector of Human Resources & Digital Strategy
LEADERSHIP TEAM
Peter BastulliChief Financial Officer
John PalermoVP of Sales and Branch Operations
d 330.968.0937c [email protected]
Dave LynchVP of Business Development
Jim SageChief Information Officer and VP of Technology
Nick EzzoneVP of Supply Chain
d 330.968.2428c [email protected]
Jan BauerdickVP of Distribution & Logistics
p 740.397.8842 x [email protected]
Vicki FeolaVP of Marketing
famous-supply.com 5
DISTRIBUTION CENTERSD E L I V E R I N G O U T S TA N D I N G S U P P O R T
Columbus Regional Distribution CenterFamous Supply Columbus Regional Distribution Center | 711 Distribution Dr, Columbus, OH614.643.2377
• 160,000 Square Feet• +$9 Million in Inventory• +19,000 SKUs in Stock• 16 Docks• Pipe Inventory up to 24”
• Will Call• Next Day Delivery• 3 Shifts (24/5)• Bradford White 24/7 Commercial Water Heater
Delivery
Pittsburgh Regional Distribution CenterFamous Supply of Youngwood | 72 East Hillis St, Youngwood, PA724.404.4021
• 145,000 Square Feet• +$6 Million in Inventory• +15,000 SKUs in Stock• 16 Docks• 4,000 Square Foot Counter Area• Pipe Inventory up to 24”• Express Will Call
• Next Day Delivery• 3 Shifts (24/5)• Engineered Product• Famous University® Training Center• Bradford White 24/7 Commercial Water Heater
Delivery• Knowledgeable and Experienced Sales and
Technical Teams
NE Ohio Central Distribution CenterFamous Supply of Sebring | 350 Courtney Rd, Sebring, OH330.938.6350
• 350,000 Square Feet• +$20 Million in Inventory• +50,000 SKUs in Stock• 25 Docks• 3 Drive-In Doors• 2 Overhead Cranes• Pipe Inventory up to 24”
• Express Will Call• Next Day Delivery• 3 Shifts (24/5)• Valve Actuation Center• Backflow Training Facility• Bradford White 24/7 Commercial
Water Heater Delivery
Matt EndicottOperations Manager
6 Years Industry Experience
Chad MillerOperations Manager
22 Years Industry Experience
Dave FigulyOperations Manager
29 Years Industry Experience
FAMOUS CUSTOMER SERVICE GUIDE6
Brad PetersWarehouse Manager
8 Years Industry Experience
Mark MobleyTransportation Manager
11 Years Industry Experience
Greg WarehamLogistics Manager
12 Years Industry Experience
Artie MulherenWarehouse Manager
17 Years Industry Experience
p 724.404.4021 x [email protected]
Mark MapelWarehouse Shift Manger
17 Years Industry Experience
p 330.938.6350 x 26116c [email protected]
Dave VernonWarehouse Shift Manager
15 Years Industry Experience
p 330.938.6350 x 26117c [email protected]
Matt AdamsWarehouse Shift Manager
6 Years Industry Experience
c 614.802.1068
Todd AllenWarehouse Shift Manager
1 Year Industry Experience
c 330.442.2794
LOGISTICS TEAM | SEBRING
Richard DunnLogistics Manager
17 Years Industry Experience
Laura CaugheyFleet Coordinator
14 Years Industry Experience
p 330.938.6350 x [email protected]
Laura BurgessLogistics Specialist
15 Years Industry Experience
Mary HawkDOT Compliance Coordinator
22 Years Industry Experience
p 330.938.6350 x [email protected]
famous-supply.com 7
P R O V I D I N G FA M O U S S E R V I C E
Famous Supply’s knowledgeable and friendly team of associates specialize in Plumbing, HVAC, Building Products, Engineered Products, and Industrial & Mechanical PVF products.
Our phones are staffed by qualified and experienced sales associates physically located at our Customer Support Center as well as associates located throughout all of Famous’ branch locations. Our Customer Support Teams allow your call to be transferred to the first available associate regardless of location.
Our associates ensure that all of our customers receive world class service; processing your orders by telephone or online while offering you technical
support and providing pricing, inventory, and delivery information.
Associates stay up-to-date with new industry developments and trends by attending training and seminars offered by manufacturers and service partners.
We are here to provide you with information and real-world solutions so that you may better serve your customers.
CUSTOMER SUPPORT CENTER1 . 8 0 0 . 3 6 2 . 9 5 3 2
Paul RatliffInside Sales Lead
38 Years Industry Experience
c 330.571.8164d [email protected]
Monday - Friday | 8am - 4:30pm
CUSTOMER SUPPORT CENTER P R O V I D I N G FA M O U S S E R V I C E
CUSTOMER SUPPORT TEAMSOver 800 years of combined experience
Building Products330.475.8233
Industrial330.968.2420
Geothermal330.968.0806
HVAC330.475.8230
Hydronics330.968.2291
Multi-Family/MRO330.968.0704
Plumbing330.475.8231
Chris [email protected]
Shelby [email protected]
Sabrina [email protected]
Michelle [email protected]
ADMINISTRATION TEAM
Our Central Warranty Team has electronically streamlined the warranty claim process for our customers to ensure that claims are filed promptly, completely, and customer credits are processed quickly and accurately. We ensure that you, our customer, have the best possible experience with Famous. Our team has developed key supplier relationships with each manufacturer, which helps us facilitate your warranty claims more effectively and efficiently.
Beth Boyertd [email protected]
Jennica Messmored [email protected]
CENTRAL WARRANTY TEAM
famous-supply.com 9
®
THANK YOU!
316,000TOGETHER WE HAVE PROVIDED
YOU HAVE HELPED US IMPACT
MEALS FEEDING NEIGHBORS IN OH, PA, & WV
LIVES BY PROVIDING SAFE WATER WORLDWIDE
COMMUNITY BUILDING EFFORTS
COMING THIS YEAR
2,705
Since 2019 your Famous 33 Brands purchases
have helped protect & save lives.
FAMOUS CUSTOMER SERVICE GUIDE10
FAMOUS UNIVERSITY® provides educational programs to professional contractors and their employees in the business, HVAC and plumbing industries. Our highly trained instructors have created an innovative curriculum that provides industry professionals with courses, seminars, training, education and technology to better serve you and help raise the standards in the fields we serve.
Course schedules are located online at www.famous-supply.com/training
18 Convenient Training Locations + Online ClassesSee back cover for more information
FAMOUS UNIVERSITY® TEAM
InstructorsFAMOUS UNIVERSITY® is proud to offer an exceptional team of qualified Instructors serving the HVAC, Plumbing and Business fields.
Business TrainingFamous partners with our HVAC equipment dealers by offering business training support services.
Enrollment OptionsA variety of affordable, customized enrollment options are available to best suit you and your company.
C O M P R E H E N S I V E T R A I N I N G T H R O U G H
Bill HallBusiness Training, Administrator of Famous University
59 Years Industry Experience
Jeff RosenblumTraining & Technical Support
24 Years Industry Experience
Mark HamTraining & Technical Support
41 Years Industry Experience
Allison MapelHVAC, Famous University Coordinator
8 Years Industry Experience
Greg KinkopfHydronics Product Specialist
16 Years Industry Experience
famous-supply.com 11
HVAC EQUIPMENTS P E C I A L I S T S & S U P P O R T : 3 3 0 . 4 7 5 . 8 2 3 0
Our HVAC Team is dedicated to helping customers find better business solutions by offering a wide selection of equipment, ancillary products and training. We are available to help dealers explore new business segments while providing high quality service and support. The group is committed to strengthening the Famous presence in the HVAC wholesale industry and creating consistent value for our customers and supply chain partners. The HVAC group provides sales, service, and business training to our dealer partners while managing our processes with integrity and the highest ethical standards.
HVAC EQUIPMENT SPECIALIST TEAM
Elio AndreattaDirector of HVAC Products
34 Years Industry Experience
c 330.697.7461d [email protected]
Mark HamTraining & Technical Support
41 Years Industry Experience
Matt PennBreeze33 Product Specialist
14 Years Industry Experience
Jeff RosenblumTraining & Technical Support
24 Years Industry Experience
Bill HallBusiness Development
59 Years Industry Experience
Collin MurphyArmstrong Air/Concord Equipment Specialist
25 Years Industry Experience
Allison MapelHVAC, Famous University Coordinator
8 Years Industry Experience
Joe HammerLuxaire & Mitsubishi Electric Specialist
35 Years Industry Experience
Ken FlesherArmstrong Air/Magic-Pak Equipment Specialist
36 Years Industry Experience
FAMOUS CUSTOMER SERVICE GUIDE12
Our HVAC Quotation Team is available for all HVAC commercial and residential quotations. Jim Harth and his team take ownership of all large plan specification and design build projects specifically focused on heating, ventilation and air conditioning.
HVAC QUOTATIONSS P E C I A L I S T S & S U P P O R T : 3 3 0 . 4 7 5 . 8 2 3 0
HVAC QUOTATION TEAM
Jim HarthHVAC Quotation Coordinator
14 Years Industry Experience
c 330.414.1300d [email protected]
Brad Kurtz47 Years Industry Experience
John Frase21 Years Industry Experience
Dan Rarric26 Years Industry Experience
Frank Platz, Jr.45 Years Industry Experience
famous-supply.com 13
Our Plumbing Team is dedicated to helping customers with quality products for residential, commercial, institutional, and industrial applications. Our knowledgeable associates are ready to help you be prepared for every service call, installation, and plumbing emergency. We carry a wide selection of in-stock products including water heaters, bathroom fixtures, pipe, repair parts and accessories.
PLUMBINGS P E C I A L I S T S & S U P P O R T : 3 3 0 . 4 7 5 . 8 2 3 1
Bob DeChantCommercial Plumbing Quotations
30 Years Industry Experience
Ken McGregorCommercial Plumbing Quotations
44 Years Industry Experience
Vici SmithCommercial Plumbing Quotations
28 Years Industry Experience
John AdamsCommercial Quotations, Inside Sales, PA & WV
29 Years Industry Experience
Brad RobinsonCommercial Plumbing Quotations
20 Years Industry Experience
Ryan McGeeCommercial Plumbing Quotations
2 Years Industry Experience
Brady RubinDirector of Plumbing Products
23 Years Industry Experience
c 440.292.5478d [email protected]
Randi MoserCommercial Plumbing Quotations Lead, OH
4 Years Industry Experience
Melanie StaatsCommercial Plumbing Quotations & Multi-Family Mgr
27 Years Industry Experience
PLUMBING QUOTATION TEAM
FAMOUS CUSTOMER SERVICE GUIDE14
HYDRONICS & WATER HEATINGS P E C I A L I S T S & S U P P O R T : 3 3 0 . 9 6 8 . 2 2 9 1
Our Hydronics Support Team has decades of experience to serve you in the hydronic and steam heating industry. Our service provides the right product in the right application for the right installation in the most effective and efficient way. Our experienced team of hydronics and steam heating specialists will troubleshoot any existing hydronic or steam system, and update the system to make sure it is performing at the most optimal level.
Tim KileyDirector of Hydronicsand Water Heating
31 Years Industry Experience
HYDRONICS & WATER HEATING TEAM
Terry MarshProduct Specialist, OH
27 Years Industry Experience
Jeffrey O’DeaProduct Specialist, OH
44 Years Industry Experience
John EllisProduct Specialist, OH
43 Years Industry Experience
Matthew MarloweInside Hydronics Specialist, PA
33 Years Industry Experience
Michael EckertOutside Sales, PA
26 Years Industry Experience
Brian Davis H2ONOW Specialist
9 Years Industry Experience
Richard RovidaProduct Specialist, PA
42 Years Industry Experience
Joe ArraWater Heater Specialist
42 Years Industry Experience
Doug JusticeProduct Specialist, OH
42 Years Industry Experience
Greg KinkopfProduct Specialist, OH
16 Years Industry Experience
famous-supply.com 15
Our Industiral Team is focused on supporting your production needs,
preventing downtime, and enhancing our customer’s profitability. We provide
resources in engineered products, valve actuation, control valves, regulators,
gas regulators, and meters. Our world class state-of-the-art valve automation
facility is staffed by factory authorized and experienced valve technicians.
Tony ZimaActuation & Instrumentation
Dave HepnerDirector of Engineered Products & Tech Support
Diana St ClairInside Sales
Dani CopeInside Sales
p 330-434-5194 x [email protected]
Stacy HuwigCommodity Quotations Coord.
Janet ShahanInside Sales
Sean HrabusaInside Sales
Missy LeboldOutside Sales
c 330-203-7147mlebold@famous-supply.
Dave RossOutside Sales
Marty HyattOutside Sales
OHIO INDUSTRIAL SUPPORTS P E C I A L I S T S & S U P P O R T : 3 3 0 . 9 6 8 . 2 4 2 0
OUTSIDE SALES
INSIDE SALES
FAMOUS CUSTOMER SERVICE GUIDE16
(cont...) Speciality services include: pipe fabrication, on-site field expertise,
and commodity management. Famous stocks expansive PVF product
offerings. We are ready to provide you with technical assistance as well as
product application recommendations and solutions.
Jim BilleterInside Sales - Melwood
Rick WankDirector of Industrial Sales - PA
John AdamsComm. Plumbing - Melwood
Chuck BauerInside Sales - Melwood
Ryan McGeeComm. Plumbing - Melwood
Rick Davis Jr.Inside Sales - Youngwood
John MolanickValve Automation - Youngwood
Dan McNallyInside Sales - Melwood
Gary BevanInside Sales - Melwood
Rick BeanOutside Sales
Rene RhoadesOutside Sales
Tony PersuitteProduct Specialist - Automation
PA INDUSTRIAL SUPPORTS P E C I A L I S T S & S U P P O R T : 3 3 0 . 9 6 8 . 2 4 2 0
OUTSIDE SALES
INSIDE SALES
famous-supply.com 17
To bring you the latest in kitchen and bath design, we’ve implemented product displays for today’s consumer. From cutting edge trends in countertops to beautiful and functional cabinetry, our Kitchen and Bath Showrooms have something for every style and budget. We invite you to come and experience a variety of working hydrotherapy tubs and digital or manual custom showering systems. Whether it’s new construction or the replacement of a faucet, no project is too big or small.
Looking to be inspired? Explore our new distinctive Studio33 Kitchen and Bath Showrooms, which offer a full selection of plumbing, cabinetry, countertops, lighting options, and kitchen and bath vignettes. Walk through our stunning working displays designed for today’s market and discover the extensive array of quality products that can turn any vision into reality.
VISIT US OR SCHEDULE AN APPOINTMENT TODAY
10 STATE-OF-THE-ARTSHOWROOMS
TWO PREMIER & SIX REGISTERED KOHLER SHOWROOMS | BUILDING PRODUCT SHOWROOM
Byesville354 W. Main St.Byesville, OH740.685.2533Interior and Exterior Building Products Available
Cleveland Studio334701 Richmond Rd.Cleveland, OHKitchen & Bath:216.223.3052Window & Door:216.356.4212Interior and Exterior Building Products Available
Columbus Studio334300 Roberts Rd.Columbus, OH614.503.0875Interior Building Products Available
Fremont614 South Front St.Fremont, OH419.332.2636Interior Building Products Available
Newark25 South 11th St.Newark, OH740.345.9617Interior Building Products Available
Steubenville934 W. Adams St.Steubenville, OH740.282.0951Interior and Exterior Building Products Available
Toledo220 Matzinger Rd.Toledo, OH419.478.0343Interior Building Products Available
Uniontown85 Pittsburgh St.Uniontown, PA724.437.9806Interior and Exterior Building Products Available
Washington1110 W. Chestnut St.Washington, PA724.225.8330 Interior and Exterior Building Products Available
Wheeling2300 Market St.Wheeling, WV304.232.3310Interior and Exterior Building Products Available
Come tour our expanded Window & Door Showroom at Cleveland Studio33!
FAMOUS CUSTOMER SERVICE GUIDE18
10 STATE-OF-THE-ARTSHOWROOMS
TWO PREMIER & SIX REGISTERED KOHLER SHOWROOMS | BUILDING PRODUCT SHOWROOM
Famous Supply is your wholesale distributor of high-quality building products and materials for residential, single and multi-family new construction and remodel. We offer an extensive selection of doors, windows, cabinets, counter tops, appliances, LED Lighting and even more related accessories to tie your project together.
Our Building Products Team is focused on enhancing the “Customer Experience” by providing superior customer service and offering a wide variety of products and training. Our team is available to assist you with kitchen and bath design, interior and exterior building products, and commercial/large project quotes. We appreciate the opportunity to assist you and work hard to provide a value that exceeds your expectations.
BUILDING PRODUCTSS P E C I A L I S T S & S U P P O R T : 3 3 0 . 4 7 5 . 8 2 3 3
Cindy NunnariLighting Products Manager
28 Years Industry Experience
Dana EckertLighting Quotations
23 Years Industry Experience
Charley ThompsonLighting Quotations
2 Years Industry Experience
LED LIGHTING
Drenda CloonanCabinetry Product Manager
37 Years Industry Experience
Jeff MasonCraft33 Operations Manager
11 Years Industry Experience
Al DeBerteCraft33 Production Supervisior
44 Years Industry Experience
CABINETRY
Ryan KevernWindow & Door Prod. Specialist
21 Years Industry Experience
Mel CoenWindow & Door Prod. Specialist
35 Years Industry Experience
Joel HeigleyBuilding Products Manager
27 Years Industry Experience
BUILDING PRODUCTS
®
famous-supply.com 19
MULTI-FAMILY / MRO & PROJECTSS P E C I A L I S T S & S U P P O R T : 3 3 0 . 9 6 8 . 0 7 0 4
Our Multi-Family Housing and Property Management Team is focused on and specializes in new construction, renovations and MRO needs. We can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. Famous has one-stop solutions for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors. We have a great team in place that is ready, willing, and able to assist you!
Brian BlaushildVice President of Business Development
10 Years Industry Experience
Pete IsaacsOutside SalesNorthwest OH
14 Years Industry Experience
Joe KurzawaOutside Sales Columbus OH
3 Years Industry Experience
Tony PanasOutside Sales Western PA
27 Years Industry Experience
Tanja KozulDir. of National Multi-Family
21 Years Industry Experience
Jeff HeffernanMRO Inside Sales Support
14 Years Industry Experience
Andrew GroverMRO Manager
5 Years Industry Experience
MULTI-FAMILY SALES TEAM
Kay EnnisMulti-Family Estimator
8 Years Industry Experience
Margaret MorganOutside Sales MRO
30 Years Industry Experience
Chris Justice MRO Sales Specialist Columbus OH
9 Years Industry Experience
Chris SchirtzingerMulti-Family Estimator
10 Years Industry Experience
FAMOUS CUSTOMER SERVICE GUIDE20
Joy MuehlenbeinProject Estimator
38 Years Industry Experience
Tabatha MasonCoordinator, Support
8Years Industry Experience
Melanie StaatsMulti-Family Manager
27 Years Industry Experience
Jen HeischmanTeam Lead
4 Years Industry Experience
Mike MaroniOrder Management
22 Years Industry Experience
Malissa WareBilling, Coordinator
3 Years Industry Experience
Amy BuzekOrder Management
18 Years Industry Experience
Rebecca Van BenthuysenProject Estimator
15 Years Industry Experience
Pam FletcherOrder Management
31 Years Industry Experience
Betsy SemisorowOrder Management
12 Years Industry Experience
Briana ZelinkaOrder Management
3 Years Industry Experience
Mindy FankhauserConstruction Billing Specialist, Team Lead
3 Years Industry Experience
MULTI-FAMILY INSIDE TEAM
Kim McIntyerOrder Management
2 Years Industry Experience
Doug SwainOrder Management
32 Years Industry Experience
Paul CanforaOrder Manaement
1 Year Industry Experience
famous-supply.com 21
D E S I G N E RC O L L E C T I O N
Craft33 provides high quality all-wood cabinets priced right. We know what it takes to build a quality and attractive cabinet for every room. Our cabinets feature all-wood construction made of only the finest materials—no particle board, glue, or staples, and each cabinet is built to order right here in the USA by trained professionals. The Original and Designer collections by Craft33 offer a wide variety of door styles and finishes to compliment any décor or budget. At Craft33, we vow to offer quality products at a great value. We care about the details! From our craftsmanship and style to our customer service, we strive to provide the utmost value. Browse Craft33Products.com today to find the perfect cabinet for your new build or renovation project.
Stream33 has everything AND the kitchen sink! From stop valves to tubular, faucets, and bath accessories, we have everything you need to start and finish the job. Our mission is high quality plumbing products, priced right for our customers. From bathroom and kitchen products to pre-assembled installation kits and behind-the-wall products, you can count on Stream33 for convenience, quality and value. Check out Stream33.com for the most up-to-date product offering and information.
For more details visit a Famous Supply or Studio33 Showroom or online at:craft33products.com
For more details visit:stream33.com
Designer Cabinets Without A Designer Budget
Plumbing Solutions For Any Job
Drenda CloonanCabinetry Product Managerc 216.389.4858
Brady RubinDirector of Plumbing Productsc 440.292.5478
FAMOUS CUSTOMER SERVICE GUIDE22
Bright33 LED lighting has the energy efficient solution to your lighting needs. Homeowners can consume up to 80% less energy that lasts up to 25x longer than traditional lighting by making the switch to Bright33 LED. Bright33 integrated LED fixtures come in a wide variety of styles and applications to compliment an array of décor from traditional, transitional, and contemporary spaces. Bright33 replacement lamps have the same look and feel as most incandescent bulbs without the cost of frequent replacement, short lifespan or burned fingers. Visit Bright33.com today for complete product offerings and specifications.
Breeze33 has a wide variety of HVAC products available for both home and office heating and cooling needs. Whether you need to take care of a hot or cold spot in an area, or need to provide comfort to multiple rooms, Breeze33 has a versatile portfolio of products to meet your needs. We stock single and multi-zone mini split products that can heat or cool down to -22F, portable air conditioners/heat pumps, and PTAC units. We also offer a comprehensive selection of Breeze33 window and through the wall units, and a full line of registers and diffusers.
For more details visit:bright33.com
For more details visit:breeze33.com
Lighting That Can Save You $$
Year-Round Comfort
Cindy NunnariLighting Products Manager
d 234.542.5809
Matt PennBreeze33 Product Specialist
c 330.329.5882
famous-supply.com 23
HVACL I N E C A R D
HVAC EQUIPMENT
AireaseGas, Electric, ResidentialArmstrong AirGas, Oil, Electric, Residential, CommercialAspen Mfg.Coils, Air HandlersBreeze33Ductless Mini-Split Systems, TTW & Window AC, PTAC’sConcordGas, Electric, ResidentialDucaneGas, Electric, ResidentialFriedrichPTAC, Window, TTW AC & HPGeneracGenerators, Portable GeneratorsGeoStarResidential, Commercial, Water to Air, Water to Water Geothermal
CreathermRadiant Insulation ProductsGrundfosPumpsHoffmanControls & RegulatorsHoneywellHydronic AccessoriesHydrolevelMcDonnell & MillerHydronic SpecialtiesRehauPexSterling BoilerTaco PumpsTekmarHydronic ControlsUponorPex
American Metal ProductsB-Vent, All FuelAppion Reft Recovery MachinesBacharachTest & Measurement InstrumentsBaron Wire & CableThermostat, Control WireBascoGas ControlsBeckett OilGas, Oil ControlsBig BlueLeak SprayBreeze33RegistersButler VentamaticAttic, Gable FansCliplightRefrigeration CleanersContinental FittingsGeothermal ConnectionsCrystal Distribution/CDICurb Adapters, Pitched CurbsDelavanOil NozzlesDiversitechAC Installation, AccessoriesDuro DyneDuct FabricationFantechVentilationGeneral FilterOil AccessoriesHardcastDuct Sealants, AdhesivesHeating & Cooling Products/HCPSheet Metal Fittings, Ductwork, Accessories, TotalSealHerculesChemicalsJB IndustriesVacuum Pumps
Johns ManvilleDuct Liner, Insulation, Duct BoardKruegerAir DistributionLinesetsCerro, Halstead, MuellerLittle GiantCondensate Pumps, AccessoriesMalcoSheet Metal Tools & AccessoriesMarkelElectric HeatersMars/Motors & ArmaturesMidwest ToolSheet Metal Tools & Accessories, AC Installation SpecialtiesNucalgonChemicals, CleanersParkerChemicals, Dryers, ControlsPennBarryVentilationPolykenDuct Tapes, SealantsQmarkElectric HeatersShookSheet Metal AccessoriesSpectronicsUV Refrigeration AccessoriesTherm-O-Mfg/Thermo-PanBrackets, Headers, GrillsTestoMeasurement InstrumentsThermaflexFlexible Ductwork, Insulated & Non-InsulatedTin KnockerSheet Metal Working EquipmentTjernlundDraft InducersUEiTest & Measurement InstrumentsUS Motors/NidecMotors
Z-FlexChimney Liners
Bradford WhiteGas & BoilersLochinvarBoilers, Residential, CommercialSlant/FinGas & Oil Boilers, Baseboard, Residential, Commercial, ElectricUS Boiler Co/BurnhamGas & Oil Burners, Residential, CommercialBradford/LaarsBoilers
HYDRONIC EQUIPMENT& BOILERS
ACCESSORIES, PARTS,& SUPPLIES
AmtrolExpansion TanksAxiomChemical Feeders Bell & GossettPumps, Hydronic SpecialtiesCaleffi
HYDRONIC SUPPLIES
CONTROLS
DanfossHydronic Valves & ControlsESPUniversal Limit ControlsFunctional Devices/RIBRelaysHoneywellGas & Temp. ControlsHyper EngineeringSure Start (Soft Start Kits)ICMUniversal ControlsMaxitrolGas RegulatorsSystem SensorDuct Smoke DetectorsVerasysHVAC Temp. ControlsWhite RodgersGas & Temp. Controls
INDOOR AIR QUALITY
AprilaireFiltration, Humidity, Dehumidification, Zoning, StatsArzel ZoningZone ControlsBreeze33DehumidifiersField ControlsUV Purifiers, Ventilation ProductsFresh-Aire UVUV Purifiers, Residential, CommercialHoneywellFiltration, Humidity Controls, Dehumidification, Zoning, StatsNu-CalgonI-Wave Air PurifierPremier OneFilters, UV Lights, Hepa KitsPurolatorFiltration EquipmentRenewAireResidential, Commercial, ERVSkuttleIndoor Air Quality
GuardianGas, Electric, ResidentialGuardian Mobile Home EquipmentGas, Electric, ResidentialLuxaireGas, Electric, Residential, CommercialMagic PakGas, Electric HP TTW SystemsMitsubishi ElectricDuctless Split Systems, Residential, CommercialReznorUnit Heaters, Make-Up Air Units, Duct Furnaces, Infrared HeatersSuperior Radiant Products Tube HeatersUnicoSmall Duct High VelocityWilliams FurnaceTTW Heaters
FAMOUS CUSTOMER SERVICE GUIDE24
HVACL I N E C A R D
HVAC EQUIPMENT
AireaseGas, Electric, ResidentialArmstrong AirGas, Oil, Electric, Residential, CommercialAspen Mfg.Coils, Air HandlersBreeze33Ductless Mini-Split Systems, TTW & Window AC, PTAC’sConcordGas, Electric, ResidentialDucaneGas, Electric, ResidentialFriedrichPTAC, Window, TTW AC & HPGeneracGenerators, Portable GeneratorsGeoStarResidential, Commercial, Water to Air, Water to Water Geothermal
CreathermRadiant Insulation ProductsGrundfosPumpsHoffmanControls & RegulatorsHoneywellHydronic AccessoriesHydrolevelMcDonnell & MillerHydronic SpecialtiesRehauPexSterling BoilerTaco PumpsTekmarHydronic ControlsUponorPex
American Metal ProductsB-Vent, All FuelAppion Reft Recovery MachinesBacharachTest & Measurement InstrumentsBaron Wire & CableThermostat, Control WireBascoGas ControlsBeckett OilGas, Oil ControlsBig BlueLeak SprayBreeze33RegistersButler VentamaticAttic, Gable FansCliplightRefrigeration CleanersContinental FittingsGeothermal ConnectionsCrystal Distribution/CDICurb Adapters, Pitched CurbsDelavanOil NozzlesDiversitechAC Installation, AccessoriesDuro DyneDuct FabricationFantechVentilationGeneral FilterOil AccessoriesHardcastDuct Sealants, AdhesivesHeating & Cooling Products/HCPSheet Metal Fittings, Ductwork, Accessories, TotalSealHerculesChemicalsJB IndustriesVacuum Pumps
Johns ManvilleDuct Liner, Insulation, Duct BoardKruegerAir DistributionLinesetsCerro, Halstead, MuellerLittle GiantCondensate Pumps, AccessoriesMalcoSheet Metal Tools & AccessoriesMarkelElectric HeatersMars/Motors & ArmaturesMidwest ToolSheet Metal Tools & Accessories, AC Installation SpecialtiesNucalgonChemicals, CleanersParkerChemicals, Dryers, ControlsPennBarryVentilationPolykenDuct Tapes, SealantsQmarkElectric HeatersShookSheet Metal AccessoriesSpectronicsUV Refrigeration AccessoriesTherm-O-Mfg/Thermo-PanBrackets, Headers, GrillsTestoMeasurement InstrumentsThermaflexFlexible Ductwork, Insulated & Non-InsulatedTin KnockerSheet Metal Working EquipmentTjernlundDraft InducersUEiTest & Measurement InstrumentsUS Motors/NidecMotors
Z-FlexChimney Liners
Bradford WhiteGas & BoilersLochinvarBoilers, Residential, CommercialSlant/FinGas & Oil Boilers, Baseboard, Residential, Commercial, ElectricUS Boiler Co/BurnhamGas & Oil Burners, Residential, CommercialBradford/LaarsBoilers
HYDRONIC EQUIPMENT& BOILERS
ACCESSORIES, PARTS,& SUPPLIES
AmtrolExpansion TanksAxiomChemical Feeders Bell & GossettPumps, Hydronic SpecialtiesCaleffi
HYDRONIC SUPPLIES
CONTROLS
DanfossHydronic Valves & ControlsESPUniversal Limit ControlsFunctional Devices/RIBRelaysHoneywellGas & Temp. ControlsHyper EngineeringSure Start (Soft Start Kits)ICMUniversal ControlsMaxitrolGas RegulatorsSystem SensorDuct Smoke DetectorsVerasysHVAC Temp. ControlsWhite RodgersGas & Temp. Controls
INDOOR AIR QUALITY
AprilaireFiltration, Humidity, Dehumidification, Zoning, StatsArzel ZoningZone ControlsBreeze33DehumidifiersField ControlsUV Purifiers, Ventilation ProductsFresh-Aire UVUV Purifiers, Residential, CommercialHoneywellFiltration, Humidity Controls, Dehumidification, Zoning, StatsNu-CalgonI-Wave Air PurifierPremier OneFilters, UV Lights, Hepa KitsPurolatorFiltration EquipmentRenewAireResidential, Commercial, ERVSkuttleIndoor Air Quality
GuardianGas, Electric, ResidentialGuardian Mobile Home EquipmentGas, Electric, ResidentialLuxaireGas, Electric, Residential, CommercialMagic PakGas, Electric HP TTW SystemsMitsubishi ElectricDuctless Split Systems, Residential, CommercialReznorUnit Heaters, Make-Up Air Units, Duct Furnaces, Infrared HeatersSuperior Radiant Products Tube HeatersUnicoSmall Duct High VelocityWilliams FurnaceTTW Heaters
famous-supply.com 25
PLUMBINGL I N E C A R D
DECORATIVEACCESSORIES
Best HardwareBrizoCSI-DonnerDeltaElcomaGatcoKohlerKimball & YoungMoenMountain Plumbing
DISPOSALS
InsinkeratorStream33
SHOWER DOORS
BascoBlancoKohlerRodaSterling
SHOWERS & TUBS
AquaticClarionJason KohlerMansfieldMusteeSterlingSwanStream33
STAINLESS STEEL SINKS
Elkay DaytonJust Mfg. Co.KohlerMoenSterlingStream33Wells
STEAM BATHS
KohlerMr. SteamSteamistThermasol
WHIRLPOOLS
AquaticClarionJason InternationalKohlerMansfieldSterling
SEATS
BemisKohlerStream33
TOOLS
DiabloGeneral Wire & SpringJones StephensMalcoMidwest ToolMill-RoseMilwaukeeRidgidShookSioux ChiefTurbo-TorchUniweldWerner LadderWheeler-Rex
HANGERS
All Thread RodAmtrolGrinnellHoldriteJ-Tec Corp.Michigan Hanger Co.SnappySuperstrut/PowerstrutTelsco Industries
TUBULAR
AB&A Drain SystemBrassCraftDearborn ProductsJones StephensMcGuireStream33Zurn
COMMERCIAL FAUCETS
Central BrassChicago FaucetDeltaKohlerMoenSpeakmanT&S
FLUSH VALVES
DelaneyDeltaKohlerMoenSloanZurn
WATER FILTERS
Ametek FiltersAqua PureCuno
WATER HEATERS
Bradford WhiteResidential, Commercial, Gas, Electric, Storage Tanks, TanklessNoritzTankless
VALVES
ApolloHammondJamesbury-MetsoMilwaukee ValvesNibcoStream33
CHEMICALS
Flux, Sealants:Copper MateHerculesLacoOateyRectorSealWhitlam
Solder:BridgetEnglehardJW HarrisOateySilvabrite
PIPE INSULATION
K-FlexNomaco
PUMPS
Goulds PumpsHydromaticLiberty PumpsLittle Giant PumpsMyersStream33Zoeller Pumps
DRAINS
FAUCETS
DeltaElkayGroheKohlerMoenNewport BrassRiobelSpeakmanStream33
FIXTURES
BarclayGerberKohlerMansfieldNative TrailsNiagaraSterlingStream33
EXPANSION TANKS
AmtrolStream33
DRINKING FOUNTAINS& COOLERS
ElkayHalsey-TaylorHaws Drinking Faucet Co.Oasis
BradleyGuardian Emergency EquipmentHawsSpeakman Co.Willoughby
EMERGENCY EQUIPMENT
Jones StephensJosam DrainJR Smith
MifabSioux ChiefStream33WattsZurn
FAMOUS CUSTOMER SERVICE GUIDE26
INDUSTRIALL I N E C A R D
INSTRUMENTATION
Anderson GreenwoodManifolds & Gauge ValvesAshcroftGauges, Thermometers, Diaphragm Seals, Switches, TransducersDwyerPressure, Temperature & Flow InstrumentationHoneywellFlame Safeguard, Burner Controls
INDUSTRIAL PRODUCTS
AnvilFittings, HangersARIComposite Body Backflow PreventersBonney ForgeForged FittingsBradford WhiteCommercial Water Heaters & Storage TanksCapitol CamcoFittingsCarlonWater MetersEricoHangers, SupportsFreidrichHeating, Air Conditioning UnitsMaxitrolGas RegulatorsMilwaukee ToolOPWSwivel JointsPenn MachineForged FittingsQMarkWall HeatersReznorUnit HeatersRidge ToolSensusGas Regulators, Meters, Relief ValvesSmith BlairRepair Clamps
ITT Engineered ProductsDiaphragm, Knife Gate & Top Entry Ball ValvesJamesbury/Metso AutomationBall & Butterfly Valves, Actuators, AccessoriesKunkleSafety Relief ValvesLeslieControl ValvesMilwaukeeBronze & Iron ValvesNewcoCast & Forged Steel ValvesNibco/ChemtrolBronze, Iron, Thermoplastic ValvesRCI/Rotork JordanElectric & Pneumatic Actuators & DrivesStoneLLimit SwitchesWarren ControlsControl Valves
STEAM/HVAC/PROCESS EQUIPMENT
ArmstrongSteam Specialties & Condensate ReturnArmstrong – HuntHeat Exchangers & CoilsBell & GossettPumps, Heat Exchangers, Hydronic EquipmentBurnham BoilerChromaloxElectric Heat TraceDeublinRotary & Swivel UnionsLochinvarBoilersMcDonnell – MillerFlow & Level ControlsSpirax SarcoSteam Specialties & Condensate Return
PIPE, TUBING & FITTING
BrassCarbon SteelCopperFittings & ValvesForged SteelGruvlok GroovedInfinity PipingMalleablePestanPiping SystemPPR Fusion BondedViega Press FittingsPVC & CPVCStainless SteelSanitary StainlessTyler PipeUponor
*Valve Automation
Mounting and testing of rotary and linear pneumatic, electric, and hydraulic actuators. Complete packages with limit switches, positioners, and accessories. Field service, problem analysis and repair.
VALVES, CONTROLS & AUTOMATION*
A C ValveKnife Gate ValvesApolloBronze, Carbon, Stainless Ball ValvesASCO/Numatics (Authorized Valve Distributor)Solenid & Piston Valves, Filter Regulator, Lubricators, CylindersBLXValve PositionersConsolidatedSafety Relief ValvesCrane/Aloyco/CenterlineGate, Globe, Check, Ball & Butterfly ValvesDFTInLine Check ValvesDixon SanitaryBall, Butterfly, Seat & Diaphragm ValvesEmersonTopWorx/GO™ SwitchFlo-Tite/MaxsealBall & Butterfly ValvesHaywardThermoplastic Valves, Actuators & PumpsHomesteadLubricated & Eccentric Plug Valves
MarshGauges, ThermometersNoshokGauges, Manifolds, SwitchesTrericeGauges, Thermometers, RegulatorsTylokCompression Fittings, Valves
StrahmanMixing Valves & Hose StationsTacoPumpsTitanY-Strainers, Simplex, Duplex & Custom StrainersWatson – McDanielSteam Specialties & Condensate ReturnWattsWater Safety & Flow Control, Backflow Prevention
famous-supply.com 27
BUILDING PRODUCTSL I N E C A R D
APPLIANCES
ElectroluxFrigidaireFisher & Paykel
CABINET & DOORHARDWARE
AllisonAmerockAtlas HomewaresCal-RoyalEmtekLibertyPamexSchlageTop Knobs
CABINETRY – KITCHEN& BATH
AristokraftBroanContractor’s ChoiceCraft33Craft33 DesignerDecoraFairmont DesignsKitchen CraftKitchen KompactNutoneRonbowSagehill DesignsSchrockStrasser
COUNTERTOPS
CambriaCultured MarbleCustom LaminateGraniteQuartzSolid SurfaceCorianFormicaMeganiteWilsonart
DOORS (EXTERIOR)
MasoniteProvia DoorsSignatureSimontonThermatruWincore
DOORS (INTERIOR)
Jeldwen Masonite
LED Lighting
Bright33Access LightingAFX LightingCraftmadeDesigners FountainEarthtronicsElk LtgEnvoy LightingETI LtgFanimationFeissGolden LightingHubbellJuno LightingKichlerLithonia LightingMaxim LightingMaxliteModern Forms
Monte Carlo FansOrbit IndustriesProgress LightingQuorumSatco / NuvoSea Gull LtgSunparkSunset/LuminanceTCP LtgTech LightingUltraLux LightingWACWave LtgWestgate Mfg
NAILS & FASTENERS
Boca PlatesClendenin Nail Co.MalcoScrews, Bolts & NutsTrim NailsWindow Nails
VENTILATION
BroanElectroluxFantechFrigidaireNutonePanasonicPennBarry
SHOWER DOORS
BascoDreamlineKohlerRodaSterling
Geocel Corp.Great StuffOSIProtecto-WrapTyvek
INSULATION, FLASHINGS, & CAULKING
THRU-THE-WALL & WINDOW AIR CONDITIONERS
Breeze33
TOOLS
Ames ToolsMalcoMilwaukeeRidgidWerner Ladder
WINDOWS – ALUMINUM
Crystal WindowsWintech – Commercial
WINDOWS – VINYL
M.I. WindowsProViaSimontonWincore
WINDOWS – WOOD
Kolbe WindowsMarvin Windows & Doors (Cleveland/Akron only)Weather Shield
WINDOWS – GLASS BLOCK
Stark Glass Block
Akron330-434-5194166 N. Union St., Akron, OH 44304After Hours Emergency: 330-697-1085
Ashtabula440-992-21164625 Foster Ave., Ashtabula, OH 44004After Hours Emergency: 440-228-3603
Bedford Heights216-285-290026201 Richmond Rd., Bedford Heights, OH 44146After Hours Emergency: 330-219-7749
Bethel Park412-835-80433131 Industrial Blvd., Bethel Park, PA 15102After Hours Emergency: 412-527-6846
Byesville740-421-4758354 West Main (Rt. 209), Byesville, OH 43723After Hours Emergency: 740-398-8653
Canton330-456-45081215 McKinley Ave., SW. Canton, OH 44707After Hours Emergency: 330-933-5598
Cleveland East216-881-57006420 Woodland Ave., Cleveland, OH 44104After Hours Emergency: 216-570-8974
Cleveland West216-529-101011200 Madison Ave., Cleveland, OH 44102After Hours Emergency: 216-570-8974
Columbus East614-294-35001356 Cleveland Ave., Columbus, OH 43211After Hours Emergency: 614-582-7832
Columbus West Q614-503-08754300 Roberts Rd., Columbus, OH 43228After Hours Emergency: 614-582-7832
Columbus RDC614-643-2377711 Distribution Dr.Columbus, OH 43228
Dayton - Coming Soon 937-242-6980 1054 Gateway Dr. Dayton, Ohio 45404After Hours Emergency: 614-296-0346
Fremont Q419-332-2636641 South Front St., Fremont, OH 43420After Hours Emergency: 419-455-5996
Lorain440-245-6874125 East 20th St., Lorain, OH 44052After Hours Emergency: 440-654-3974
Mansfield419-524-041183 Smith Ave., Mansfield, OH 44905After Hours Emergency: 419-571-9953
Melwood 412-622-8100434 Melwood Ave., Pittsburgh, PA 15213After Hours Emergency: 412-310-8228
Mount Vernon - Coming Soon 740-263-4313330 Commerce Drive, Mount Vernon, OH 43050After Hours Emergency: 567-241-8073
New Kensington724-335-8343419 Hileman Dr., New Kensington, PA 15068After Hours Emergency: 412-527-6831
Newark Q740-345-961725 South 11th St., Newark, OH 43055After Hours Emergency: 740-219-9623
North Hills412-366-3143331 Rochester Rd., Pittsburgh, PA 15237After Hours Emergency: 412-310-8228
Pittsburgh RDC724-404-402172 E. Hillis St., Youngwood, PA 15697After Hours Emergency: 724-221-0149
Sandusky419-625-53541341 Olds St., Sandusky, OH 44870After Hours Emergency: 419-656-0566
Sebring CDC330-938-6350350 Courtney Rd., Sebring, OH 44672After Hours Emergency: 330-414-4720
Steubenville Q740-282-0951934 W. Adams St., Steubenville, OH 43952After Hours Emergency: 740-457-2436
Toledo Q419-478-0343220 Matzinger Rd., Toledo, OH 43612After Hours Emergency: 419-392-2669
Uniontown Q724-437-980685 Pittsburgh St., Uniontown, PA 15401After Hours Emergency: 724-323-2811
Warren330-369-25632436 Niles Rd., SE. Warren, OH 44484After Hours Emergency: 330-509-9437
Washington Q724-225-83301110 W. Chestnut St., Washington, PA 15301After Hours Emergency: 330-604-7372
Wheeling Q304-232-33102300 Market St., Wheeling, WV 26003After Hours Emergency: 304-830-1324
Youngstown234-706-3525886 E. Midlothian Blvd., Youngstown, OH 44502After Hours Emergency: 330-301-1040
2 9 W A R E H O U S E S | 1 0 K I T C H E N & B A T H S H O W R O O M S | 1 8 C L A S S R O O M S
CustomerSupport CenterAvailable 8 AM - 4:30 PM800-362-9532
C U S T O M E R S U P P O R T T E A M S o v e r 8 0 0 y e a r s o f c o m b i n e d e x p e r i e n c e .
Building Products330-475-8233
Industrial330-968-2420
Geothermal330-968-0860
HVAC330-475-8230
Hydronics330-968-2291
Multi-Family330-968-0704
Plumbing330-475-8231
TM
Columbus QKitchen & Bath: 614-503-0875 Window & Door: 740-345-9617 xt.894504300 Roberts Rd. Columbus, OH 43228
Cleveland QKitchen & Bath: 216-223-3052 Window & Door: 216-356-42124701 Richmond Rd. Cleveland, OH 44128
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