The slide presentation is explained on the following Customer Service business scenario.

Create Service Notification

T Code: IW54.

Fields need to be filled:

Notification Profile :

Step 1

Mandatory fields to be entered / Selected from match code:1. Sold-to-Party.2. Equipment No.3. Material.4. Object Part.5. Damage.6. Cause Code:

Press Enter.

Step 2

Choose a Service contract no from the pop up list related to the Equipment.

Press Enter.

Step 3

Click on Service Order tab to create Service Order.

Fill-up the pop-up fields:1. Order Type:2. Planning Plant:3. Main Work center:

Press Enter.

Step 3

Related information from service notification will be automatically copied.

Service Order Creation

In Operation tab enter –1. Operation short text.2. Working hours(estimated).

Next Step

In Component Tab:1. Component no:2. Requirement quantity:3. Item Category:4. Storage Location:

Press Enter.

Step 4

In Costs Tab: In Cost sub-tab, some of the expenses related to service activity can be entered. Its only estimation of costs, like Misc expenses, Local conveyance, Boarding & Lodging etc.

Next step

Select the entered component row and click on ‘bus’ icon below.

Next step

Then Fill up the pop-up window fields:1. Sales Doc. Type:2. Sales Org:3. Dist. Channel:4. Division:

Next step

System checks for the Availability of the component entered.

Warranty Replacement

The service order triggers for the replacement of the component so “Sales order” will get created for the same component.

Step 5

Subsequent to the service order, the PM order confirmation has to be carried out.

Step 6

Goods(component) to be issued with 261 Movement Type. Here the component will be issued for the service consumption.