customer service quick reference guide - guru.lk service quick...to login using your mobile, add...
TRANSCRIPT
163/1A,NawalaRoad,Narahenpita,SriLanka
(+94)112594936
guru.lk
UserManual
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TableofContents
1.AccesstoGuru.lk.............................................3
2.Login...............................................................5
Firsttimelogin......................................................................5
Re-visit..................................................................................6
Loginwithyouremail......................................................6
Loginwithyourmobile...................................................8
3.Howtopurchase...........................................11Mobilepurchase.................................................................12
Activationcode...................................................................14
4.Followthecourse..........................................16Playvideo...........................................................................16
DiscussionForum...............................................................17
TryQuizzes.........................................................................17
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1. AccesstoGuru.lk
Typehttps://guru.lk/onyourbrowser
Allavailableproductsarecategorizedunderfourcategoriesasbelow.Select
thecategoryofyourchoice.
• Category“School”:https://school.guru.lk/
o Contains products that covers thematerials taught in schools for
OrdinaryLevel,AdvancedLevelandmuchmore…
• Category“Professional”:https://professional.guru.lk/
o Containsproductsthatcoversthesyllabusesrelatedtoprofessional
examinationssuchasproductsrelatedtoIBSLexaminations
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• Category“Skills”:https://guru.lk/skills/
o Containsproductsrelevanttoavarietyofareaswithprofessionalsin
theindustry…wheretheysharetheirknowledgeandexperiences…
• Category“Corporate”:http://headstart.lk/
o Corporateorganizationsmayobtaincustomizedproductswhichwill
bedevelopedtofulfilspecificneedsofyourcompanyinlinewithyour
business goals. Further information can be gathered through our
salesteams.
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2. Login
Firsttimelogin
Guru.lkallowsyoutouseyourownFacebook/LinkedIn/Google+accounts
tologinwithease.Selectthemethodandselectyourpreferredaccount.You
willbeautomaticallyloggedintothesystem.
Note that this action, creates an account in the system for you,with the
available information of your Facebook/LinkedIn/Google + account,
accordingly.
Usethesameloginmethodtologintothesystemwhenre-visingGuru.lk.If
loginwithanyothermethod,anotheraccountwillbecreatedforyou.
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Re-visit
YoumayuseyouremailaddressoryourpreferredDialogorMobitel
mobilenumber,tologintoGuru.lk.
Loginwithyouremail
Tologinusingyouremailaddress,addyourpreferredemailaddressand
clickon“Sign-In”button.
Thenanemailwillbesenttoyouraccountwithaverificationlink.
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Clickonthatlinkasbelowtoverifytheaccount.
Thenaddtherequiredinformationinthenextpopupwindowasbelow
andclickonSubmittologintothesystem.
Everytimeyou,logintothesystem,followthesamestepofaddingtheemail
addresstoentertothecreatedaccount.Ifyouloginwithadifferentemail
address,anotheraccountwillbecreated.
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Loginwithyourmobile
To login using yourmobile, add your preferredmobile number. Guru.lk
allowsyoutologinusingbothMobitelandDialognumbers.Thenclickon
“Sign-In”button.
Thenamessagewillbesenttoyourmobilewithaverificationcode.Type
thatcodeasbelowandclickonLogin.
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Thenaddtherequiredinformationinthenextpopupwindowasbelow
andclickonSubmittologintothesystem.
Every timeyou, login to the system, follow the same stepsof adding the
numberandthereceivedverificationcodetoentertothecreatedaccount.
Ifyouloginwithadifferentmobilenumber,anotheraccountwillbecreated.
Note:Youwillnotbechargedforloginin,withyourmobilenumber.
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Note:IfyouhaveregisteredtoGuru.lkbefore20thMay2016,pleaseclick
onthelink:https://courses.guru.lk/toproceed.Thesameisavailableon
thehomepage.
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3. Howtopurchase
Selectthecoursethatyouwishtofollowbyclickingon“Gotocourse”
button.
Thenyouwillbenavigatedtothecourseinformationpageyouwillfind
anintroductiontothecourse,trailerandthepurchasingdetails.
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Mobilepurchase Ifyouwishtopurchasethecourseviamobile,clickon“Buythiscourse”.
Thenselectthepaymentschemeinwhichyouwishtomakethepayment,
infullorpartial.
Accordingly,youwillnoticeseveraloptions:
• Onetimepayment
o Selectifyouwishtopaythefullamountandbuythecourse
• Monthlypayment
o Selectifyouwishtopaythefullamountinmonthlyinstallments
• Dailypayment
o Selectifyouwishtopaythefullamountindailyinstallments
Eachpaymentschemeisgiventwooptionstopayviayourpreferabletele-
communicationspartners,DialogorMobitel.Selectthemobileyouwishto
makethepaymentforthecourse.
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Note:Ifyouhadloggedintothesystemusingamobilenumber,thepurchasing
mobilenumberneednotbethesame.YoumaypurchasewithanyMobitelor
Dialogmobileaccount.
AddyourmobilenumberandclickonBuy.
ThenaSMSwillbesenttoyourmobilewithaverificationcode.Typethat
codeasbelowandclickonLogin.
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Activationcode Pleasenotethatthisoptionisunderdevelopmentyet.
Ifyouwishyoupurchasethecoursesviaactivationcode,clickontheoption
asbelow.
Then send a SMS as mentioned in the pop up window. Type
“Guru<space><coursecode>”andsendto477ifMobitelor445ifDialog.
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ThenyouwillreceiveaSMSfromthesystem,withanactivationcode.Type
thatinthepopupwindowandclickonActivate.
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4. Followthecourse
Playvideo
Uponyoursuccessfulactivation,youwillbenavigatedtothecoursecontent.
Note how the content is structured in chapters and lessons accordingly.
Clickonthelessonstopreviewthecontentasyouplease.
Selectthechapterandclickonthevideotoplay…
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DiscussionForum Ifyouwishtoclarifyanything,youmayusetheforum.Clickon“Startanew
topic”andaddyourquestions.
TryQuizzes
Somecourseshavequizzes.Youmayattendtothemwithease.
Clickon“Attemptquiznow”
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Attempttothequestions…
Thenclickon“SubmitAnswers”toviewthefeedback
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Youaregiventhespacetore-attempttothequestionsifrequired.Clickon
“Returntoattempt”toattempttothequestions.Elseclickon“Submitall
andfinish”toproceed.
Youseethefeedbackwithanexplanationforeachquestion.
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Oncereviewed,clickon“FinishReview”toproceed.
Oncereviewed,clickon“FinishReview”toproceed.Youmaygetasummaryof
yourattemptsandtherelevantscores.Ifrequiredtoattemptagain,clickon“Re-
attemptQuiz”.
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