C U S T O M E R S E R V I C E T R A I N I N G

Have questions or need coaching? Call us Toll-Free at 877-926-0895. 1

Congratulations! As a member of the GreenEarth® Affiliate Network, you belong to a special family of quality operators worldwide...one tree, many branches.

There are many ways to grow your business, but one of the most important is through your customer service representatives. Your CSRs are your “brand ambassadors”. Train them to communicate your GreenEarth difference to your customers and deepen the roots of customer loyalty!

Teaching your customer service representatives about the benefits of GreenEarth is easy to do. Weekly

staff meetings are a great opportunity to conduct simple training exercises.

To get you started, on the back side of this page are talking points about the three big benefits of GreenEarth: for your customers, for the earth and for your store.

At the staff meeting, talk to your CSRs about the benefits of GreenEarth and then have your CSRs role play talking to customers so they can practice talking out loud. The more comfortable they are in their understanding of GreenEarth, the more comfortable they will be in an actual selling situation.

In future meetings, you might stage a contest with your CSRs to see how many people they can “educate” or how many brochures they can give out. You might even create a “Take the Challenge” type of event with customers to encourage them to see, touch and feel the difference.

One tree, many branches.What is nourished will flourish. Train your CSRs to reach out to customers and grow your business.

— Karen Maxwell, Customer Service Director

Your customer service representatives can help you reach new heights. Train them to

educate your customers about your GreenEarth difference and deepen the roots of loyalty!

C U S T O M E R S E R V I C E T R A I N I N G

2 Have questions or need coaching? Call us Toll-Free at 877-926-0895.

Good for the Earth

GreenEarth is good for the earth because it is not a ground contaminant and has been exempted by the EPA from VOC regulation.

The solvent we use to clean with is essentially pure liquefied sand (silicone). It’s so gentle, it is the base ingredient in hundreds of personal care products such as skin lotions, hair conditioners and deodorant that have been used for decades. The GreenEarth lip balm in this kit contains the same liquid silicone solution used in the GreenEarth process--put it on and demonstrate how safe it is!

Another effective way to demonstrate the safety of silicone is to have a bottle of hand cream on your counter for your customers to sample. Like the lip balm, it has a base ingredient of silicone. This will show your customer the connection between GreenEarth and skin lotion; gentle enough for your clothes; gentle for your skin.

Good for Customers

One of the biggest benefits of cleaning with GreenEarth is that clothes come back 100% odor free.

This is welcome news to customers, whose number one complaint is the “dry cleaning smell” left by the residue of petrochemicals. But unlike traditional dry cleaning solvents, GreenEarth is completely odorless. It is a fresh difference everyone can appreciate.

GreenEarth is unique because it is both effective as a cleaning process and very gentle on fabrics. It won’t wear fibers or fade colors like most cleaning processes.

Your customer will notice that their clothes stay brighter, feel softer and last longer. And they will appreciate the investment you have made in their wardrobe!

Good for Business

Your store can now offer an environmentally friendly alternative to traditional dry cleaning. With the ever tightening environmental regulation on perc and hydrocarbon, your store has taken a step to secure its future.

Because GreenEarth is not an aggressive solvent there is nothing you can’t clean in GreenEarth that you could clean in traditional solvents. In fact, you will now be able to easily clean more of the items that would have been an issue in traditional solvents; items such as sequins, vinyl or leather trims and multi-colored items come out beautifully.

Your store will also be able to market your environmental benefits and attract more customers to your store, giving your store a sales advantage, and a way to differentiate you from the competition.

You’ve never worn anything like it.GreenEarth® is more than just an environmentally safe alternative cleaning solvent, it is a better way to dry clean.