customer service tristate 2015
TRANSCRIPT
If the expectation of
what the customer is
going to ask is
‘unreasonable’ or
negative, that is how
we will respond!
Impressions make customer
service!• Line of cars around the corner
waiting to get to the drive
through
• As the line increases, two
employees (upper teens, low
twenties) come outside for a
smoke break
“I’m sposed to be on
like mega-psych meds,
but they make me feel
wicked retarded, so I
don’t take them.
F&@k that”
Let’s talk $$$$$…• * Some percent of our budget should be
allocated to customer service…
Giveaways, thank yous, feel goods,
branding
• * Think about what our customer is
paying for our services and think how
you can sacrifice a small portion of that
$$$$ to return it to them in another form
Customer Service
What does it mean to us
at camp? How do you
feel like you best
provide it now? What
does it look like at your
camp?