customer stickiness
TRANSCRIPT
![Page 1: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/1.jpg)
Customer Stickiness
the Coalesco way
![Page 2: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/2.jpg)
20%Average
customers lost
each year 80%Up to
lost in some sectors
![Page 3: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/3.jpg)
90%retention rate
80%retention rate
![Page 4: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/4.jpg)
90%retention rate
80%retention rate
+20% x 7new customers/year
years
![Page 5: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/5.jpg)
90%retention rate
80%retention rate
+20% x 7new customers/year
years
![Page 6: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/6.jpg)
Sell then sell again
![Page 7: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/7.jpg)
Frequent communications
calendar
![Page 8: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/8.jpg)
Extraordinary
customer service
![Page 9: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/9.jpg)
Product or service
integrity
![Page 10: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/10.jpg)
A complaint is a gift
![Page 11: Customer stickiness](https://reader035.vdocument.in/reader035/viewer/2022080906/55a431b91a28abe1318b46e6/html5/thumbnails/11.jpg)
• Blog and social media
• Magic Moments
• Personal Touches
• Premiums and Gifts
• Questionnaires and Surveys
• Regular Reviews