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A Diversified Manufacturer Increases Internal Trainers’ Effectiveness with Rand 3D Custom ENOVIA Courseware

The CustomerTo serve market segments ranging from electrical products to electrical systems and services, aerospace, hydraulics, and vehicles, a diversified manufacturer relied extensively on ENOVIA product lifecycle management (PLM), software. As part of upgrading to a new version of the system, the company realized that both existing users and new employees would need additional training in order to work as efficiently as possible.

The ChallengeThe internal training team first attempted to use webinars to educate engineers, project managers, and other users on the new version of ENOVIA. Although the online format worked well to demonstrate different features, it wasn’t interactive and easily applied. Since employees couldn’t practice the new workflows themselves, they didn’t retain important information. As team members attempted to work with the system based on an incomplete understanding of the new ENOVIA functionality, they inadvertently created data quality issues. These had negative ramifications for the company overall.

The SolutionThe manufacturer recognized that their internal trainers were talented instructors. However, they simply didn’t have the bandwidth to create comprehensive ENOVIA courseware that was tailored to the organization’s specific needs. As a result, the management team contacted Rand 3D to see if they could help. The company had worked with Rand 3D in the past on other projects and it had a positive relationship with the firm.

Based on the information provided by the manufacturer, the Rand 3D team suggested developing “What’s New” courseware for the existing ENOVIA users and “Fundamentals” courseware for new employees or other individuals who were unfamiliar with the platform. The Rand 3D courseware developers would start the project by capturing how data flowed through the manufacturer’s ENOVIA system. They would then tailor the training appropriately.

The ResultsThe company decided to move forward with customized courseware that included references to their specific process maps. The team appreciated that their internal trainers could utilize Rand 3D’s training materials for content delivery. This represented a more cost effective approach to customized training compared to other vendors that prohibited customers from teaching their courseware with internal resources.

Internal trainers began using the student training guides which incorporated concept explanations, including examples, hands-on practice steps, and software simulations. After rolling out the training, employees felt more confident working with the new version of ENOVIA. They were more productive and they placed fewer calls to the Help Desk. The diversified manufacturer was pleased with the results and has continued to work with Rand 3D on additional projects.

Customer Success StoryCustom Courseware Development

Based on the information provided by the manufacturer, the Rand 3D team suggested developing “What’s New” courseware for the existing ENOVIA users and “Fundamentals” courseware for new employees or other individuals who were unfamiliar with the platform.

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