1 Updated: September 2014

Union Pacific Railroad

Customer Welcome Packet

2 Updated: September 2014

Union Pacific Backed by more than 150 years of experience, we’re inspired to continue

Building America.

3 Updated: September 2014

Table of Contents

Topic Page #

Welcome to Union Pacific 4

Union Pacific at a Glance 5

UP Capital Investments 6

Why Ship with UP

7

Where You Can Ship with UP 9

How UP Expands Your Reach 10

ShipCarsNow

11

Streamline 12

Union Pacific Distribution Services 13

How to Initiate or Expand Rail Service 14

How to Access UP’s Tools and Apps 15

How to ‘Plan’ a Shipment with UP 16

How to 'Ship' with UP 17

How to 'Trace' a Shipment with UP 21

How to 'Pay' for a Shipment with UP 23

Quick Links and Other Tools 24

Who To Contact at UP 27

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Welcome to Union Pacific

Welcome to Union Pacific Railroad, your transportation solution! Headquartered in Omaha,

Nebraska, Union Pacific Railroad operates more than 30,000 miles of track in the western two-

thirds of the United States. As North America’s premier railroad, Union Pacific supports the

nation’s economy by linking the country’s fastest-growing population centers in 23 states,

including every major West Coast and Gulf Coast port.

Union Pacific serves the eastern United States through four major gateways in Chicago, St.

Louis, Memphis and New Orleans. We operate key north/south corridors, interchanging traffic

with Canadian rail systems. And Union Pacific is the only railroad to serve all six major

gateways to and from Mexico.

Each day, customers in every industry take advantage of Union Pacific’s logistics expertise. We

coordinate the efficiency of America’s rail network with the flexibility of trucks and the reach of

ocean carriers. No matter what you ship, or where you need to ship it — we can get it there,

door-to-door.

VISION

Building America.

Our vision symbolizes the Union Pacific experience for all the people whose lives we touch. It connects the importance of UP’s rail transportation to America’s economy, honors the generations that preceded us and is the promise for the generations that will follow us.

MISSION

The Men and Women of Union Pacific Are Dedicated to Serve.

Union Pacific works for the good of our customers, our shareholders and one another. Our commitment defines us and drives the economic strength of our company and our country.

VALUES

Focus on Performance.

Our concentration and determination will drive our safety, customer satisfaction and quality results.

Ensure High Ethical Standards.

Our reputation will always be a source of pride for our employees and a bond with our customers, shareholders and community partners.

Work as a Team.

We are all part of the same team, and working together to reach our common goals is one of our strengths. Communication and respect are the foundation of great teamwork.

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Union Pacific at a Glance

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Strengthening America’s Rail

Infrastructure

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Why Ship with UP

In addition to delivering the best value for your transportation dollar, we have flexible solutions

for the unique needs of every customer. Union Pacific is cost competitive with unbeatable

products, reliability and a fuel efficient locomotive fleet.

Commitment to Service

Our customer satisfaction index, measuring real feedback from real customers, is at an all-time

high. Every one of our more than 46,000 employees knows that everything they do, every day, is

done to help our customers succeed. For more than 150 years, our company has been committed

to helping our country — and business — grow. The result is our evolution from North

America’s premier railroad to North America’s premier transportation company.

When you’re a customer of Union Pacific, our National Customer Service Center (NCSC) will

be there 24/7 to provide you with fast, accurate, rail car movement data. Located in Omaha,

Nebraska, this customer support center is staffed by nearly 300 employees ready to answer your

questions. Likewise, our International Customer Service Center (ICSC) in Laredo, Texas,

supports customers with traffic moving throughout Mexico.

Solutions That Make Sense

When shipping, one size — or one solution — doesn’t always fi t. Our logistics experts work

with you to determine the best door-to-door shipping solution for your business. Whether you

require multiple carriers, expedited service or just a cost-effective way to get from A to B, Union

Pacific has the flexibility to meet your shipping needs.

Investing for the Future

Union Pacific makes strategic infrastructure investments so we can expand our network and

support our customers’ growth. Union Pacific’s capital and maintenance program improves our

terminals, main line and equipment, and exceeds infrastructure spending of the state highway

departments in 46 states.

Safety

Safety is a top priority for Union Pacific. As a company, we continuously look for innovative

approaches to enhance the safety and security of our employees, our communities and the

customers we serve.

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Why Ship with UP

Environmentally Responsible Transportation

One rail car has the loading capacity of up to four truckloads, and freight trains are almost four

times more fuel efficient than trucks. With environmental concerns changing the way companies

do business, including shipping, we continue to focus on creating and implementing world-class

energy conservation techniques.

Global Services

Union Pacific provides the best port coverage in North America and connects with Canada’s and

Mexico’s rail systems to handle your freight needs and ship to any destination worldwide.

Technology

Online ordering and tracking, and our automatic equipment identification streamlines the

inventory process. Every locomotive is tracked via GPS to help you track and manage your

shipments. These technologies have translated to increased visibility, faster transit times and

greater reliability.

Expedited Service

Multiple products with multiple tiers of service offer attractive rush-delivery alternatives to truck

for your most urgent shipments.

Multiple Modes of Transportation

Transferring your shipment from truck to train, we do whatever it takes to get your product

to its destination.

Shipment Quality

The Union Pacific Shipment Quality team helps shippers find the safest way to load a variety of

products on rail cars. Ensuring damage-free delivery of products by providing dependable and

innovative transportation services is their mission.

Industrial Development

The Industrial Development team provides guidance, support and rail project management for

businesses wanting to establish rail service on Union Pacific or expand their rail-served facility.

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Where You Can Ship with UP

All over the world.

With more than 30,000 miles of track covering 23 states in the western two-thirds of the country,

we provide access to the markets your business depends on. When we can’t transport your

products on our own tracks, we have relationships with other railroads, as well as trucking

companies, to make sure our customers are covered coast-to-coast.

We also serve every major gateway to Mexico and interchange traffic with Canada. In fact,

Union Pacific is the leading provider of transportation services to and from the U.S./Mexico

border. Factor in ocean carriers, and you can use Union Pacific to ship to virtually any

destination worldwide.

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Union Pacific subsidiaries make rail more accessible by specializing in door-to-door delivery.

Insight Network Logistics (INL)

INL offers innovative finished vehicle logistics solutions to Original Equipment Manufacturers

(OEMs) worldwide, providing complete visibility throughout the automotive supply chain from

plant to dealer.

ShipCarsNow

ShipCarsNow delivers reliable, nationwide auto transport. By providing price-competitive,

multi-modal transport solutions to the auto industry and to consumers, ShipCarsNow does what’s

right for cars and people.

Streamline

Streamline provides user-friendly, door-to-door intermodal services utilizing advanced

technologies to eliminate the complexity associated with drayage, equipment management,

reservations and operations execution.

Union Pacific Distribution Services (UPDS)

UPDS provides seamless door-to-door transportation products by combining the economics of

long-haul rail service with certified transload and trucking operators. UPDS actively manages the

entire supply chain through a comprehensive logistics package that ensures your product reaches

your customer safely, efficiently and on time.

How UP Expands Your Reach

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ShipCarsNow

Why Choose ShipCarsNow?

ShipCarsNow provides safe, affordable auto shipping in the United States. ShipCarsNow is a

Union Pacific company; a trusted icon in American industry with 150 years of transportation

experience and proven customer service. Our number one priority is making sure your car

arrives safely and on time. Choose ShipCarsNow to ship your car, then relax and leave your

worries behind!

Nationwide Auto Shipping

ShipCarsNow gives you the advantage of our nationwide delivery network of safe, reliable

rail carriers and car transporters throughout the U.S. In select lanes, you can ship a car by

train and take advantage of exclusive rail options to save you up to 30% on auto shipping for

long distance moves.

ShipCarsNow offers more than auto shipping by rail. We can move your car across the state or

across the country with our car transport network, which includes over 750 trucking companies

nationwide. This means you can count on ShipCarsNow to deliver for you. We take care of all

the details to make shipping a car easy and hassle-free.

Quality Car Transport

We know that your car is important to you. Our company is recognized by auto manufacturers

for transportation excellence and quality service. Our commitment is to give your vehicle the

same high level of attention and care we give to auto manufacturers' new cars.

Trusted Car Transport

ShipCarsNow is part of Union Pacific, an industry leader in rail transportation and Fortune

Magazine's Most Admired Company for Trucking, Transportation, and Logistics. ShipCarsNow

is licensed by the Federal Motor Carrier Safety Administration. Our customers are both large and

small, include residential auto shippers, auto dealers, corporate relocation companies, auto

auctions and global auto manufacturers.

Get a Quote Today!

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Streamline

Why Streamline?

As a customer of Streamline, you instantly expand your reach and ability through our

capabilities. You receive access to the largest intermodal fleet in the country and can take

advantage of the most advanced technology in the country. Our 24/7 operation lets your business

potential exponentially increase without increasing your back-office.

With Streamline you have the broadest market coverage in the United States. We have staged

equipment throughout the nation that allows us to quickly pick up your loads and at the same

time reduces storage and per diem costs.

Whether you are looking for daily spot, project, or annual rates, we are here for you. Use

QuoteLine to instantly get spot prices and email or call your Sales Manager for project and

annual rates.

Technology is the name of the game in this business and we've got you covered. Instantly

get rates and capacity. Watch your shipment travel across the country with full visibility

via Shipment Management. Manage your deliveries simply and confidently with

Delivery Management.

Sign Up Today!

UP Intermodal Streamline

Ramp-to-Ramp Intermodal Service

Door-to-Door Intermodal Service

Provides Wholesale Service to Intermediaries

Provides Retail Service Directly to Shippers

Makes Use of Union Pacific’s Containers

Organizes Dray Movements

Makes Container Reservations

Makes Gate Reservations

ORIGIN DRAY RAMP RAMP DRAY DESTINATION

UNION PACIFIC STREAMLINE STREAMLINE

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Union Pacific Distribution Services

Why Ship with UPDS?

Union Pacific Distribution Services (UPDS) is a wholly owned subsidiary of Union Pacific

Railroad. UPDS works to provide seamless door-to-door transportation to non-rail served

customers by combining truck and rail into one package at the lowest possible cost.

UPDS is a value-adding, "rail specialist 3PL," well suited to managing complex rail programs.

All modes capable - rail carload, transload, intermodal, and truck – door to-door Automotive and

Mexico market specialists. Knowledgeable, with a proven ability to affect change (design,

validate, and implement). Working with UPDS minimizes operating complexity.

UPDS offers the following services:

• Retail Intermodal

• UPDS’ Intermodal group can help provide efficient, on-time movement from shipper to receiver

• Carload Solutions

• Offers customized transloading packages with a goal of providing competitive and convenient distribution solutions to customer

• Creates unique logistics products to maximize customer value and to asset management

• Union Pacific Carrier Services

• Assists customers with the truck-brokerage process, as well as diversions and the recovery of domestic/imported carloads or Intermodal containers

For more information on UPDS, visit www.UPDS.com or call 1-800-262-7120.

You can also reach out to your M&S Representative with any questions.

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How to Initiate or Expand Rail Service

Industrial Development

The Industrial Development Team’s primary role is to provide guidance, support and project-specific assistance on any site location needs.

• Build or Expand a Rail-Served Facility

• Establish Rail Service on Privately-Owned Track

• Establish Rail Service on Union Pacific Track

• Develop a Rail-Served Industrial Park

• Locate a Transload Facility

If you are interested in one of the services listed above, contact the appropriate Regional Manager identified on the Industrial Development Team Territory Map or the Industrial Development Contacts List.

Helpful Tools

• Process for New or Expanded Rail Service Locations

• Guidelines for Rail Service to New Industry Locations

• Technical Specifications for Construction of Industrial Tracks

• Railroad Construction Contractors

• Service Feasibility Questionnaire

• Dimensional Load Clearance

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Logging into the Union Pacific website

• Go to www.uprr.com

• Type in your User Id and password in the Customer Login section and click ‘Log in’

If you do not have a UP User ID, you will need to register to access Secure Tools, Applications and Reports to help simplify your business.

• Please allow three business days after a request is submitted to receive a User ID and password

• Each employee must have their own User Id

How to Access UP’s Tools and Apps

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How to ‘Plan’ a Shipment with UP

Carbon Emission Estimator: See why Union Pacific is one of the safest, most fuel-

efficient, environmentally responsible modes of freight transportation

Forcast Summary by Month: Allows users to bill loaded unit trains, release unit trains

empty, view train lineup, and view current location of trains

Intermodal Schedules: Search function for intermodal schedules

Manage My Requests: Requesting and reviewing price quotes

Price & Document Inquiry: Search and view prices by STCC, origin and destination.

View and print rates by a specific document authority

Request a Price Quote: Electronically request a price quote from your Union Pacific

Sales Representative

Routes & Mileage: Search by Origin, Destination, and Carriers to find routes

and mileage

Unit Train Forecasting: Allows users to bill loaded unit trains, release unit trains empty,

view train lineup, and view current location of trains

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How to ‘Ship’ with UP

Bill of Lading: Submit bills of lading online including detailed shipping instructions,

such as billing data, rates, routing, and commodity information

Demos:

• Non-Intermodal pattern and bill submissions

• Intermodal pattern and bill submissions

• Non-Intermodal hazardous bill of lading

• Intermodal hazardous bill of lading

Car Orders: Order empty cars to be placed at customer's location for loading

• Documentation on Car Orders

Chargeable Events: View demurrage events for the current month

• Accessorial Charges Quick Reference Guide

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How to ‘Ship’ with UP

Cutoff Times: Lists locations associated with the customer, and displays the cutoff

times for inbound and outbound rail cars at each location

Dimensional Clearance: Submit a request for movement of equipment that exceeds

standard height, width, length or weight limitations

Dirty Car Reporting: Union Pacific strives to provide clean and safe rail cars to our

customers. Cleaning cars left dirty by the last consignee is an unnecessary expense

that is passed on to all customers in the form of higher rates

Equipment Placement & Release: Spot and release rail cars or enter switch billing

for rail cars

• Demo

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How to ‘Ship’ with UP

Grain Car Allocation (GCAS): Program to allocate Union Pacific covered hoppers to

customers for the loading of whole grain. Program has three parts: General

Distribution, Guaranteed Freight and Car Supply Vouchers.

Intermodal Gate Reservation: Customers have the opportunity to choose and

reserve gate reservations that match their shipping needs. For most terminals, a gate

reservation will be required for a container or trailer to enter Union Pacific's

Intermodal terminal.

• Demo

Pended Waybill Inquiry: View pended bills on equipment moving to UP on another

railroad or equipment destined for, but not yet received at an intermodal ramp.

Plant-to-Port: Unit train of covered hoppers delivering Dried Distiller's Grains with

Solubles, grain and grain products from the Midwest to Yermo, California where

product is transloaded to containers for export.

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How to ‘Ship’ with UP

Private Empty Car Storage: View private empty car storage for the current month

Rail Car Weight Request: Request a rail car to be weighed

Scale Test Switch Request: Requesting a scale test car

Soybean Car Allocation (PCAS): Program to allocate Union Pacific covered

hoppers to customers for the loading of soybean meal and hulls. Program has two

parts; Guaranteed Pool and General Distribution

Unit Train Customer Interface/Bulk Train Planner: Allows users to bill loaded unit

trains, release unit trains empty, view train lineup, and view current location of trains

Unit Train Lineup: List of unit trains moving for a customer

Unit Train Release: Allows users to release unit trains

Waybill History Inquiry: View details of the last 10 waybills related to a piece of

equipment that you are a party to the bill

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How to ‘Trace’ a UP Shipment

Automotive Delivery & Info Management: Trace automobiles by VIN number, and

view ramp logistics

Equipment Characteristics (UMLER) Inquiry: Search by car number to find

equipment characteristics

Equipment Trace: Allows you to track equipment going to or from your facility

Intermodal/Pickup Number Trace (Intermodal): Allows you to view intermodal trace

and pickup numbers if you are a party to the bill

Intermodal Gate History: Intermodal customers can access historical J1 information

(ex. driver, box condition, possible pictures, copy of J1)

Pipeline Inventory: View inventory based on Estimated Time of Arrival (ETA)

Pool Inquiry: View events on rail cars assigned to a customer for loading

Repetitive Inquiry: Access information regarding the status of shipments moving on UP

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How to ‘Trace’ a UP Shipment

Reports & Business Assistant: Run reports on rail cars at industry, in yard, or en route

to your company

Service Issues: Allows customers to communicate problems to UP Operating or

Mechanical Departments via the NCSC Customer Service

Shipment Events/Service Interruptions: Email notifications that inform customers of

certain events related to equipment (ex. Bad Order, Constructive Placement).

Train Inquiry: View all cars currently on the train, as well as, cars scheduled to be

picked up or set out by the train

Weight Inquiry: Search by car number to find weights on rail cars that were requested

to be weighted by Union Pacific

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How to ‘Pay’ for a UP Shipment

Account on the Web (AOW): View and pay invoices electronically for freight charges

• Demo

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About Web Applications Maps of Union Pacific

Accessorial Charges Matrix Mexico Markets

Announcements Mobile Applications

Credit & Payment Information Port Locations & Services

Embargoes Rail Equipment Overview

Fuel Surcharge Programs Security Level Updates

General Rules & Demurrage Serving Carrier & Reciprocal Switching Info

Industrial Development Shipment Quality

Interline Gateways Short Line Railroads

Letter of Authority Steelroads Website

Major Track Renewal Projects Map Union Pacific Contact List

Quick Links and Other Tools

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Quick Links and Other Tools

Diversions

Change billing/shipping instructions and/or the route or destination of a rail car that is

already in route

• Demo

Southbound Clearance

Customers can manifest (clear or release) loaded railroad cars for furtherance

into Mexico

• Southbound Clearance Quick Reference Guide - English Version

• Southbound Clearance Quick Reference Guide - Spanish Version

Additional Tools for Intermodal Customers

Pay/Guarantee Intermodal Storage Charges

Allows users to pay intermodal storage electronically

• View demo on Pay/Guarantee Intermodal Storage Charges (Credit Customers)

• View demo on Pay/Guarantee Intermodal Storage Charges (Non-Credit Customers)

Pay/Guarantee Intermodal Flip Charges

Allows users to pay intermodal flip charges electronically

• View demo on Pay/Guarantee Intermodal Flip Charges (Credit Customers)

• View demo on Pay/Guarantee Intermodal Flip Charges (Non-Credit Customers)

Streamline

A wholly owned subsidiary of Union Pacific, providing door-to-door Intermodal

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Who to Contact at UP

National Customer Service Center (NCSC) Contact List

Contact the NCSC for service related issues including but not limited to: derailments, “service

issues”, missed switches, missing equipment, spotting/pull issues, bad orders.

Agricultural Products, Chemicals, Industrial Products 1-800-272-8777

Automotive 1-800-255-4915

Coal:

• Northern/Eastern Utility Team

• Central/Southern Utility Team

• CO/UT & Western Utility Team

1-800-477-2798

1-800-443-4319

402-636-7152

Intermodal 1-800-877-5123

International Customer Service Center (Mexico):

• From U.S.

• From Mexico

1-800-877-0531

1-800-520-1771

Accounting, eBusiness, Billing Services

eBusiness Support Desk 1-800-872-1045

Account on the Web (AOW), Invoice, Payment, Dispute Info 1-877-712-4687

Freight Invoice Dispute 1-800-925-6396

Chargeable Events(CES)/Demurrage, Dirty Cars, Diversions, No-bills,

Overloads, Reconsignments, Switches, Weighing 1-800-243-0890

Miscellaneous Contacts

Hazardous 402-544-9165

Shipment Quality (Damage Prevention) 1-800-521-3253

Property Claims and Collections 1-877-877-2567

Dimensional Loads (11 feet wide, 17’ high, 220,000 lbs) 1-800-544-0541

Union Pacific Distribution Services (Transload Services) 1-800-877-5633

Streamline (Door to Door Intermodal) 1-800-262-2549

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Thank You for Choosing

Union Pacific Railroad