LISA CHAMBERS CURRICULUM VITAEEmail: velvet11@hotmail.co.uk

Telephone 00421944501133

Key Expertise:

Local Government Housing Policy, Practice & Procedure Registered Social Landlord Housing Policy, Practice & Procedure Best Value Review Framework / Value for Money Principles Central Government Housing Legislation Building Schools for the Future Management Information Reporting Business Requirements analysis and reporting Housing Software and related Services Education Software and related Services E-Government Software and related Services Business Consultancy Account Management Business Development Project Management Choice Based Lettings Policy Housing Management Systems Training Team Management Systems Implementation and Integration (single and multi-system) Qualified Personal Assistant Teaching English as a foreign language to individuals, businesses and children

Summary Professional Profile:

My most recent role (finished in November 2011 due to redundancy) was as Product and e-Systems Implementation/Project Manager within the Building Schools for the Future Business Unit of Civica plc. I was responsible for guiding the direction of Civica’s Education software products to meet the requirements for the governments Building Schools for the Future agenda. This involved liaison at all levels with customers and Civica business units. An up to date knowledge of the issues facing the education sector was an important aspect of my role in order that customers business needs were fully understood and met, not only in the short/medium term but also in meeting longer term objectives, together with identifying business efficiencies. Upon identification of new or enhanced product requirements, I took responsiblity for validating and producing business requirements and monitored the product development process. In addition, I was responsible for implementing and monitoring internal procedures relating to the introduction of new and enhanced products. For example, ensuring customers requirements are gathered, validated and full functional specifications, end user documents are produced, monitoring software development from inception to completion and undertaking post implementation reviews.

I was also responsible for the implementation of various e-systems within Schools using PRINCE2 Project Management methodology. This recognised structured project management methodology ensured the school, local authority and various 3rd party suppliers worked together to deliver systems on time and to budget. As part of these implementations a number of integration requirements across other systems within the schools was required. My role was to prepare the functional specifications and outline the technical requirements to ensure seamless integration.

I worked for Civica for 7 years, 5 of which were within the Housing & Asset Management business unit as a Customer / Account Manager and then as a Product Manager. These roles included

project management as and when required. The main focus of these roles was to represent Civica within its existing Housing customer base and ensure any issues, new requirements, strategic objectives of their organisation were progressed in an effective and efficient manner.

I have worked within Local Government for 9 years and have been involved in interpreting Central Government Legislation into Local Government level policy, specifically relating to housing policy and best practice procedures. I have been involved in bidding for funding from central government for a new initiatives and produced detailed specifications to support changes in policy and working practices relating to the new initiatives. I was directly involved in the design and implementation of new software to support new initiatives. I am an extremely organised individual with excellent communication skills (both verbal and written) at all levels and have the ability to understand complex business needs.

I have experience of managing Contracts, Service Level Agreements and partnership agreements. I have directly managed a Contracted Out service (from a Local Authority to a private sector company) and was responsible for monitoring performance against the contract and managing any contractual issues arising.

As a Project Manager, I practiced the industry standard Prince2 methodology to implement and manage e-Systems integration.

I am a good team player and equally comfortable working independently. I remain calm and focussed in stressful situations and have a firm but sympathetic approach which is vital to ensure work is carried out effectively and efficiently.

More recently since moving to Slovakia, I have become a Teacher of English to individuals, businesses and children. I have, to date, taught Business English to companies in the Martin area, including Trim Leader, Ecco, MAR SK, ZWL. I have taught children from the age of 10 to 16 and adults using a range of methods (conversation, study books and acitivities).

Employment History:

09/2014 – Present Teacher of English, Various Language Schools in Slovakia

04/2009 – 12/2011 Product and e-Systems Manager, Civica plc

10/2007 – 04/2009 Housing Product Manager, Civica plc

11/2005 – 10/2007 Customer Manager, Civica plc

09/2004 – 11/2005 Project Manager, Bristol City Council

01/2004 – 09/2004 Account Manager, Capita Software Services

05/2003 – 12/2003 Business Consultant, IBS (Public Services) Ltd

2000 – 2002 Team Leader, Twynham Housing Association

1993 – 2000 Housing Policy Officer, Kennet District Council

Qualifications – Educational & Professional:

6 GCSE’sBTEC Business StudiesBA Hons Housing StudiesNEBSM Management StudiesISEB Business Analysis

Hobbies and Interests

Art, music, hiking, running, paragliding and learning.