PERSONAL DETAILSNAME: CHLOE TURNER

ADDRESS:TERM-TIME ADDRESS 59 Lace Street Dunkirk

NottinghamNG7 2JG

TELEPHONE:DAYTIME AND EVENING 07867 910997

EMAIL: chloe.turner91@hotmail.co.uk

DATE OF BIRTH: 19 November 1991

EDUCATION

Boston High Grammar School for GirlsSpilsby Road, Boston, PE21 9PF2003 to 2011

A Levels achieved June 2011:A2 – Geography (A), History (A), PE (A), English Literature (B)Extended Project Qualification (B)

AS - Government and Politics (B)

University of Nottingham, September 2011 to May 2014BA Hons History – 2:1

Goldsmiths University, commencing September 2015MA Gender, Media and Culture – Holding unconditional offer

WORK EXPERIENCE

LinDisposables Offices, Summer 2005Office assistant- Basic office tasks completed printing and filling documents, producing letters and emailing clients.

Johnsons Fine Foods Store, February 2008- September 2013Sales Assistant – part time work through my later school year and sixth form studies

- I have worked within the Store throughout my A-levels and attended during my holiday time away from University to fund my course.

Working at such an established business for such a long period of time I believe I have gained a number of valuable skills:- I have waited on tables at organised events, ensuring the customers’ needs are met and the evening runs smoothly.

- A capacity to work both in a team and independently to achieve overall goals both in the short and long term.

- An idea into the merchandising of products and how to optimise sales through the correct product display and marketing.

- At organised events I have worked behind the bar at events preparing a range of alcoholic drinks on demand for busy evening occasions.

Cappuchaino, September 2013 to August 2014Supervisor and Head Barista – part time through University with regular 20 hours per week.

-I have been able to assist in training new members of staff and apprentices on using the coffee machine, improving both their practical skills but also their knowledge of coffee and customer service.

- I have worked closely with my manager in regard to rota management, balancing the needs of the shop with financial constraints to ensure the best possible team are working most efficiently.

- After a recent EHO inspection I know the high standards that need to be met in relation to food safety and cleanliness. Whilst am also aware and familiar with all of the paperwork that needs to be completed to a similarly high standard.

- My established customer service skills and positive communication when handling problems and queries have improved my customer relations immensely. I can talk to customers on a level that is appropriate for each individual and ensure that their needs and requests are met.

WIREDCafeBar, August 2014 to presentHead barista – full time ranging from 40-50 hours per week

- Despite only being open a year WIRED is one the most popular coffee shops within the city centre and is constantly a high pressure environment to work within. This new job opportunity has allowed me to improve hugely in all areas in relation to the coffee business and customer service industry.

- Whilst working within the business since August my coffee knowledge and barista skills have advanced exponentially. I have a developed understanding of the coffee machine, grinders, and different types of beans and how to get the most out of the resources you have. I have experience using an espresso machine but also a chemex filter brew and am eager to expand my knowledge through a whole brew bar range.

- My barista skills have improved enormously and am able to combine orders to produce a whole range of common, (and more obscure drinks), swiftly and efficiently under high pressure conditions. All my steamed milk drinks are finished with a latte art designs – hearts, rosettas, tulips or any of my own designs.

My Instagram account is cited below as examples of my coffee art which can be completed on demand:

http://instagram.com/chloeturner91

- As a full time member of the team I am trusted with keys and alarm codes to the business, frequently opening the store alone and working independently. Whether opening or closing shifts I cash up the tills and set the float for the following day of trading.

Surface Gallery, Nottingham: Januaru 2015 to presentDigital Marketing Assistant

Surface Gallery is an independent, solely volunteer run, contemporary art gallery based just outside Nottingham city centre. Occupying 3 floors of space the gallery exists to support local artists and creative people who wish to work within the arts sector.

Working within the Marketing department my work consists of updating the gallery's social media platforms with thoughtful and interesting content using the HootSuite system, composing blog posts, looking over exhibition Press Releases and regularly updating the Gallery website with current exhibition information.

WIRED Café Bar: March 2015 to presentSocial Media ManagerBy co-ordinating Wired company social media there are a number of duties I perform:

- Efficiently and consistently updating all social media platforms for the company using interesting and engaging content through the scheduling of tweets, posts, events, instagrams via Hootsuite Pro.

- Creating a relationship with the Wired customer base which extends beyond the cafe by listening and responding to our customers feedback and interactions online.

- Continuing to strengthen the positive digital branding of Wired cafe bar through promotion of the company, related businesses and Nottingham in general.

- Considering social media analysis as to understand which posts/tweets gain most online engagement and how to maximise our online followings.

VOLUNTEERING EXPERIENCE

History Fresher’s Mentor, Autumn Semester 2013/2014

I volunteered as a history mentor to two first year students during their first year of university, assisting in any issues related to either their course or their university life as a whole.

History Volunteering in Schools Scheme, Summer Semester 2012/2013Through the term I attended Brocklehurst Primary School in Nottinghamshire and taught 2-hour long history lessons with a Year 5 class. To ensure this was a success I had to remain focused, in control of a number of people, prepared for each lesson with detailed plans and lead a group.

Childreach International Challenge Participant, July 2012I completed a 750km cycle through the foothills of the Himalayas for which I raised £2500 for the charity which aims to improve the healthcare, education and security of children in the most poverty stricken areas of India.

High School House Captain and Year 8 Geography Mentor, September 2010 to May 2011As a House Captain at my secondary school I presented assemblies on a weekly basis and organised events for 200 pupil section of the school. Whilst during my final Sixth Form Year I gave up my free period twice a week to assist as a ‘second adult’ in Year 8 Geography classes focusing on the people struggling with basis geographical concepts.

REFERENCES - Available upon request