David Fernandes A/303 Benston, Off Carter Rd, Bandra (west), Mumbai 400050, India. Contact no – +91 9819639824, email davidferns@yahoo.com

PERSONAL DETAILS

Nationality : Indian Date of Birth : 28th March 1971 Sex : MaleMarital Status : SinglePassport Details : H6440086 (Valid until August 06, 2019)

WORK EXPERIENCE

Radius Pvt Ltd Senior Associate (From April 2014 till Date) Collections Department

Job Functionalities

• Collection of payments credit and charge cards 30+ to 120 days past due• Processing of phone payments through payment center, Pay now, Debit Cards• Offering payment options plans to card members facing a financial hardship• Providing basic account information to card member's calling in.

Ocwen Financial-Customer Care (From June 2013 to Feb 2014) Bankruptcy Department

Job Functionalities Accepting and processing of Mortgage Payments Handling of customer queries, regarding late fees, taxes, and Insurance. Helping and checking out eligibility of homeowner’s to see if they qualify for government relief programmes

for bankruptcy homeowner’s. Gioia Home Emotions Pvt-Business Developer(Sept 2012-June 2013) Temporally for small startup Company

Job Functionalities Sourcing Italian products (Small Domestic appliances) for prospective Indian Buyers Liaising with importers, customs and excise officials for shipments of goods Preparation of Quotations, Price lists and Invoices Getting in touch with big chains and malls for display of appliances

Bank of America - Senior Team Member (Feb 2008 – Aug 2012)

Job Functionalities Collections with the Home Retention Division for outbound and inbound customers calling in Collection of Mortgage Payments Handling of customer queries, regarding late fees, taxes, and Insurance. Helping and checking out eligibility of homeowner’s to see if they qualify for government relief programs.

Citigroup Global Services PVT Ltd - Process Officer (Feb 2007 – August 2007)

Job Functionalities Providing Customer Services to all Citibank clients calling in. Handling queries related to Co-Brand Credit Cards. Providing Financial Information and Assistance to the card holder. Maintaining the level of Customer Service Excellence provided by Citibank Offering benefits such as the Credit Protector, Identity Monitor and Watchgaurd to Card members.

JP Morgan Chase India, PVT Ltd - Agent (Mar 2004 – Jul 2006)

Job Functionalities Worked with Outbound Telesales for Travel Rewards Process Processing of Balance Transfers and actively involved in Card activations. Offering our product “My Chase My Choice” options such as due date and adding additional cards. Maintenance and Offering benefits such as the Chase Payment Protector Plan and Privacy Guard Service to

our existing card members calling in. Floor walking for the team and batches in transition.

The One, Wafi Mall Dubai, U.A.E - Showroom Salesperson (Aug 2001- Jan 2004)

Job Functionalities Supervising and scheduling the sales staff, ensuring a good standard of customer service and optimizing sales of

The One products at all times. Frequently empowered to act as deputy to the Sales Management to lead by example and ensure our sales team is

an efficient system and customer service oriented group. To set an example to the sales person and develop good working relationship with the Customer Service and Design & Communication Departments.

M/s Al Gandhi Electronics Dubai, U.A.E - Showroom Representative (Feb 1999 – Aug 2001)

Job Functionalities Managing the showroom activities. Achieving the sales targets and objectives assigned by the company from time to time. Effectively attended to customer queries in the showroom. Maintaining a professional relationship with the customers and increase customer base. Ensuring proper display of products cleanliness and safety in the showroom. Billing and order processing. Handling customer complaints effectively within 24 hours. Following up deliveries to maintain timely schedules. Ensuring inventory at its optional levels and monitoring stock movement based on the selling /consumption

pattern, reviewing replenished requirements. Maintaining records in their respective files for after sales service and warranty.

M/s Zen’s Intra City Courier, Mumbai, India – Marketing Executive (Sep 1990 – Jan 1999)

Job Functionalities Job included servicing existing clients and developing new customer base especially corporate clients. Completing various documentation formalities. Follow up and collection of payments.

EDUCATIONAL QUALIFICATIONS B.A(Bachelor of Arts)- University of Mumbai, India

PERSONAL INTERESTS & HOBBIES

Listening to music when at home or commuting to work. Meeting and interacting with people from different cultures and nationalities.