BACKGROUND

Carlos Sousa is a skilled technician, with over 17 years’ experience in the IT business, with also commercial and facilities management knowledge.For the last year has been working on the Outsourcing line-of-business, in Quality management, IT Services providing (internal) and Processes designing.

CGI EXPERIENCE

Business Support , NOS - TELCO – dates (10/2014 until now )

Service Manager and IT Quality - Technology and Production

Service Management

Responsible for implementation of new project in the IT infrastructure of NOS in Datacenter\Applications. Business support to implementation of networks and servers.

Business Support , ZON Multimedia - TELCO – dates (10/2011 to 10/2014)

Infrastructure and Operation Project Management

DSI – Business Operation Responsible for implementation of new project in the IT infrastructure of ZON Multimedia in Datacenter. Business support to implementation of networks and servers.

IT Services for Client – DGRHE - Human Resources and Education (Ministry of Education and Science, of Portugal) Public Sector – dates (11/2010 to 10/2011)

System Administrator team leader – Windows Systems, Linux, Networking and helpdesk supervision IT Services for Client support de I. responsibility in the areas of Datacenter, DB's, SLA and support to the business of internal applications DGRHE and support to CGI's management team.

EDP - Configuration & Asset MNG. Outsourcing Services – dates (01/2006 to 10/2010)

IT Services for Client support. Responsibility in the areas of Datacenter, SLA and support to the internal business

Facilities Management Central Functions Logica – data (01/2005 a 12/2005)

Security Officer, Process Designing, Access Management.

Helpdesk supervision Other experience

EDP – SAP – data (12/1999 a 12/2004)

- 1 -

EXPERIENCESNAPSHOT

INDUSTRY EXPERTISE

Consulting Services, Communications, Public Sector, Transportation and Industry Portugal

TELCO & INDUSTRY Public Education Sector Energy Sector Retail

TECHNICAL SPECIALIZATIONS

INFRA-ESTRUTURAS SUPORTE

IT Outsourcing IT Security

CUSTOMERS

ZON Multimedia Portuguese Education Public

Sector EDP – Energies of Portugal

Outsourcing – System Administration , Software e Hardware Audit

Project “CLIENTE ++” (Cliente EDP) - Team Leader

Project “NAVEGADOR” (Cliente EDP) - Team

RETAIL , SONAE. S.G.P.S. – data (07/1998 a 11/1999)

Stock management, supplier relationship management, Software & Hardware

EDUCATION

System and Computers IT by ISEFOG – School of Education of SetubalInstitute Polytechnic de Setubal: IPS

TRAINING AND CERTIFICATIONS

ML – 6231 Maintaining a Microsoft SQL Server 2008 Database, CapEduc 2011.EN-0000 Fundaments de Linux e SysAdmin CapEduc 2011LP-0000 Linux Networking 2011, CapEduc 2011J1004 – Fundaments of Java, Rumos 2010ITIL (v3) - Foundation Certification IT Service Management, 2010 M6294 - Planning and Managing Microsoft Windows 7 Desktop Deployments and Environments, 2010

SKILLS SUMMARY

SKILL NUMBER OF YEARS SKILL LEVEL*

Technical skills

System Administration 16 5

Configuration & Asset Management 10 5

Programação 10 4

Process Design 10 4

CRM 16 5

Quality System 5 4

Team Leading 14 4

IT disciplines

- 2 -

Windows Environments 16 5

Linux Environments 5 4

ITIL - Foundation 8 5

Industry knowledge

Telco 10 4

Energy’s Sector 16 4

Public Sector 2 4

Retail 16 5

Other relevant skills

Data Base system 10 4

Reporting Services 16 5

SKILL LEVEL: 1 = Basic, 2 = Familiar, 3 = Competent, 4 = Very Experienced, 5 = Expert

LANGUAGE READING SPEAKING LISTENING

Portuguese 4 4 4

English 3 3 3

Spanish 3 3 3

French 2 2 2

LANGUAGE EXPERIENCE: 1 = Beginning, 2 = Proficient, 3 = Fluent, 4 = Native

- 3 -