cv raluca m - english (1)

EUROPEAN

European

curriculum vitae

format

Personal information

Name

AdressDOINA RALUCA MORARU5,Drobeta Street, IASI ,Romania

Telephone+40768/800331, +40756/830289

[email protected]; [email protected]

NationalityRomanian

Date of birth01.07.1981

Work experience

Dates (from to )September 2011 present

Name and address of employerS.C. Xerox Business Services Iasi Office

Type of business or sectorCall center / Customer care / Outsourcing services

Occupation or position heldConsultant inbound - Customer Service Advisor Italian/English language for WIND SPA Company Customer Care Division;

Main activities and responsibilitiesConsultant outbound Sales Divizion - Italian language

Telemarketing&Teleselling :- Fixed Telephony Services: CPS, ULL clients ;

- Internet connection: ADSL;- Products and additional services: PC, Antivirus for SOHO (Small Office, Home Office), SME (Small to Medium Enterprises), private customers;- Support for multinational companies: WIND Italy, Telecom Italia;Back-Office Commercial Service : Management /validating customer databases;

Dates (from to)August 2010 August 2011

Name and address of employerING Romania Iasi Regional Office

Type of business or sectorConsulting / Management / Life insurance

Occupation or position heldFinancial consultant / Customer Service Advisor

Main activities and responsibilitiesMarketing/ Sales Divison- Represents the liaison between the client and the company and includes the creative and analythical development of specific tools required in order to strengthen the leading position, for a proactive response towards the needs of a dynamic market ;

- Assess the client financial needs , identifying the optimal solutions;- After-sale services;

Dates (from to)January 2010 July 2010

Name and address of employerS.C.InterConsult Group Iasi

Type of business or sectorConsulting / Management / European Funds

Occupation or position heldConsultant / Project Management

Main activities and responsibilities- Identifying funding sources for regional projects in the fields of infrastructure, environment, social services, recovery of cultural heritage;

- Advising beneficiaries whose projects are being implemented (Supervision);

- Advising procurement records, training records of payment, technical and financial reporting;

- Advising potential applicants in order to submit applications to obtain European funds

Dates (from to)May 2007 November 2009

Name and address of employerPadureni City Hall, Vaslui County, Romania

Type of business or sectorEuropean integration/project managementRural Development Departament Projects management Office and SCM/procurement

Occupation or position heldInspector

Main activities and responsibilities- Identifying funding sources for rural developing projects: infrastructure, environment, social services,cultural heritage, documentation, information assurance support;- Implementation team Member: Assistant Manager - Selective waste collection Project - PHARE ESC 2006 Grant Scheme: Public Investment in priority environmental sectors, budget line: RO 2006/018-147.04.01.04.01;- Public Procurement Board Member - Secretary;

Education and training

Dates (from to)June 2012

Name and type of organization providing education and trainingEuropean Center for Developing Human Resources, IASI

Principal subjects/occupational

skills coveredTraining Course for TRAINER , COR CODE 24201

Themes and activities- The trainer is centred on instructing designs,also develops, evaluates and revises the theoretical activity as well as the practical one. He organises the training programs and the development of professional skills, progressed on specialized institutions or in other workplaces;

Dates (from to)July 2012

Name and type of organization providing education and trainingRegional Center of entrepreneurial training , IASI


skills coveredTraining program for Project Manager , COR CODE 241919, perfectioning course;

Themes and activities- The Project Manager responsibilities: create and implement projects on operational level;- Project Manager Occupational Standards applies to all socio-economic sectors in which the activities are designed and developed based on projects of all sizes and complexity, regardless of funding sources, beneficiary, or organization implementing the project (organizational development projects or local financed from own funds, governmental, community / international type of structural funds, Leonardo da Vinci, Erasmus, FP R & D, ecc.).

Dates (from to)May 2011, September 2011

Name and type of organization providing education and training

Ernst &Young ,S&T Romania


skills coveredPOSDRU/923.1/S/62459 strategic project Future Sustainability, "Training and assistance in the management - entrepreneurship For small and future entrepreneurs, managers and employees within SMEs Sites in the North - East North - West, Central and South - Eastern Europe ";

Project funded by European Social Fund Operational Programme Human Resources Development 2007 - 2013 "Invest in people!";

Dates (from to)September 2009

Name and type of organization providing education and trainingPartner Association for Local Development Initiative Group


skills coveredTraining program in identifying, formulating and implementing cross-border support for local sustainable development of border areas, TROMAO

Themes and activities-Debate on the EU Neighbourhood Policy;

- Identification of project ideas relevant to JOP Romania - Ukraine- Republic of Moldova 2007- 2013

- Deepening PCM - Project Cycle Management - Logical Framework Approach

- Socio-economic context of the current geographic area eligible to POC;

Dates (from to)May 2008, Iasi

Name and type of organization providing education and trainingCentral Unit for Public Administration Reform, Department of Technical Assistance for the project "Modernization Management Development Fund and local government Ministry of Interior and Administrative Reform;


skills coveredEuropean Social Fund Operational Programme "Administrative Capacity Development: Purpose, objectives, priorities and key areas of intervention program;

Themes and activities- Project management algorithm;

- Identification and selection of projects ideas that were developed through training session working groups;

- Presentation, discussion and development of project ideas, drafting, presentation, monitoring and implementation;

Education and training

Dates (from to)2004 2006

Name and type of organization providing education and trainingMA European Studies - European Integration and Security, Social and Political Sciences Faculty, "Alexandru Ioan Cuza" University, Iasi;


skills coveredRegional Development Project, European Social Policy, European Regional Development, Romania`s Strategy related to European integration, European political institutions, Security in the context of globalization;

Themes and activities

Title of qualification awarded MA Political Sciences Graduate

Dates (from to)April 2006 - June 2006

Name and type of organization providing education and training"Alexandru Ioan Cuza University, Iasi - Center for European Studies;


skills coveredJean Monnet European Module , Europe on it's way to the Constitution " within Jean Monnet European Program - action of the European Commission which aims the developing of education and academic research in the field of european integration as well as the study of creating a modern european community .

Title of qualification awarded

Dates (from to)2000 - 2004

Name and type of organization providing education and trainingDepartment of Journalism and Communication, Faculty of Letters, "Alexandru Ioan Cuza University, Iasi;

Principal subjects/occupational skills coveredJournalistic discourse, public and audio visual communication, editing techniques in print, journalistic writing , radio and television practice;

Title of qualification awarded Degree in Journalism and Mass Communication

Dates (from to)April 2002 - June 2002

Name and type of organization providing education and training"Alexandru Ioan Cuza University, Iasi - Center of European Studies ;


skills coveredJean Monnet European Module intitled "Europe - history, culture and civilization"

Title of qualification awarded Diploma course

Dates (from to)1995 -1999

Name and type of organization providing education and trainingHighschool Mihail Kogalniceanu -Vaslui, Philological field

Personal skills

and competences

Mother tongueRomanian

Other languages

English

Reading skillsexcellent

Writing skillswell

Verbal skillswell

Other languages

Italian

Reading skillsexcellent

Writing skillswell

Verbal skillswell

Technical skills

and competenceS

SOCIAL skills

and competences

Organisational skills and competences PC Microsoft Office, Excel, CorelDraw, AdobePhotoshop, QuarkExpress, InternetTeam player , Sociable ,Dinamic, perseverence, tenacious Competences in Organising/ planning / coordinating and evaluating process

Driving licence(s)Category B. vehicles

Additional informationReferences available upon request

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