cv - sultan alzubi 2016

Sultan F. Alzu’bi

Name SULTAN F. ALZU’BI

Address Amman, Jordan

Telephone +962799274303

E-mail [email protected]

Nationality Jordanian\American

Date of birth 24 DECEMBER 1981 Sultan Alzu’bi is a marketing professional with over 11 years of experience. Originally from Jordan, he started his business career at a young age, working for the family business while still in High School. In 1999 he graduated from Irbid High School and decided to move to USA where he attended Western Michigan University, graduating with a Bachelor Degree, Majoring in Business Administration and a Minor in Sales and Business Marketing. Upon graduating, he became the DOCM and earned the Hotel Management Certificate for the I.H.G Holiday Inn in Michigan, where his outstanding performance brought higher numbers in revenue and success, ranking it the 3

rd

amongst all 5 Stars Hotels and Resorts on Lake Michigan. Also Holding The Senior Relationship Manager At ADCB In Abu Dhabi Has Increased My Banking and Wealth Management Experience In The Middle East And Specifically The Gulf Area. His academic accomplishments also include a Master’s Degree in Arts Economics from San Diego State University, Real Estate and Broker License in The State of California, Project Management Professional from Project Management Institute and Chartered Wealth Management from The American Academy of Financial Management. On June 2016 he moved to Jordan where he currently resides.

Summary Work Experience Abu Dhabi Commercial Bank ADCB, Abu Dhabi, UAE (Senior Relationship Manager Excellency Department), (March- 2015 - June- 2016) 2-years To Develop And Manage UHNW Direct Client Relationships And Enhance The Wealth Management Proposition Through On Going Relationship Management And By Imparting Proactive Investment Solutions To Customers And Helping Them Take Informed Decisions To Meet Their Financial Needs, Based On Their Risk Profile.

IHG Intercontinental Hotel Group, Holiday Inn (Director Sales and Marketing), (January 2011 – December 2014) – 4 years Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services.

Bank of America Holland (Senior Client Manager / Relationship Manager), (January 2009 – December 2010) – 2 years Responsible for the daily high-quality management of client relationships and the timely execution of all client deliverables.

GGP General Growth Properties (Senior Operation Manager (High Quality Retail Property Owning, Managing and Redeveloping), (January 2007 – December 2008) – 2 years Work effectively with the General Manager or Specialty Leasing to implement the Specialty Tenant so as to maximize income.

HMS, Wisconsin, Lake Express Ferry (Sales and Marketing (Mid-West Territory Operation) Chicago), (March 2004 – December 2006) – 2 years and 9 months Aim to maximize profits through developing sales strategies that match customer requirements and promoting products, services or ideas.

IHG Intercontinental Hotel Group, Holiday INN Hotel (Director of Sales and Marketing Assistant), (January 2002 – January 2004) – 2 years Responsible for the development and execution of sales and marketing efforts and to identify, qualify, and actively pursue new revenue opportunities

mailto:[email protected]

Doha Jewelry and Goldsmith (Management / Co-Owner), (January 1998 – December 2001) – 4 years Enjoying an atmosphere that deals with such fine hand crafted art pieces and customers who are very highly inspired by such products, with an efficient team work.

WORK

EXPERIENCE

• Dates (from – to) March 2015-June 2016

• Name and address of employer

Abu Dhabi Commercial Bank. Abu Dhabi, UAE

• Type of business or sector Excellency Banking

• Occupation or position held Senior Relation Manager SRM, Excellency Dept. • Main activities and

responsibilities Ensure basic discipline is maintained through timely reporting to office, and

adherence to dress code and code of conduct.

To develop and manage UHNW direct client relationships and enhance the Wealth Management proposition through ongoing relationship management and by imparting proactive investment solutions to customers and helping them take informed decisions to meet their financial needs, based on their risk profile.

Maintain and update Client Relationship Management details through provided tools like FPFs ,ITQAN, etc. And other tools that maybe provided on an ongoing basis, and prospecting to ensure 3-4 meetings a day

Ensure required information sought regarding customers are provided on a timely basis.

To ensure specified targets viz. NTB/upgrade sourcing, revenue and AUM growth targets are met.

To ensure all cross sell opportunities are effectively leveraged and referred/closed.

Ensure attendance at each sales training program.

Assist the Unit Manager in training new Team members and take the new members on joint calls.

Highlight identified customers for reclassification, and take necessary action, and draw up goals for the subsequent week

Discuss success stories with other team members that would have a positive impact on business

Bring in quality customers to the bank, which leads to quality

references thus ensuring each case is profitable to the bank.

Ensure clean and healthy sourcing without resorting to quick-fix measures and fraudulent practices that may affect performance of the portfolio.

Deliver superior service to match and exceed customer expectations

to achieve customer delight.

To maintain in-depth knowledge of global and local financial markets so as to be abreast with current market trend, proactively provide

feedback to the Area Manager and supporting units of new Products.

• Dates (from – to) January 2011 – December 2014


IHG Intercontinental Hotel Group, Holiday Inn - Muskegon Harbor, Michigan USA

• Type of business or sector Hospitality

• Occupation or position held Director Sales and Marketing • Main activities and

responsibilities Accomplishes marketing and sales human resource objectives by recruiting,

selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.

Achieves marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.

Meets marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Determines annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.

Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.

Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.

Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.

Provides information by collecting, analyzing, and summarizing data and trends.

Protects organization's value by keeping information confidential.

Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplishes marketing and organization mission by completing related results as needed.



Bank of America Holland – Michigan, USA

• Type of business or sector Banking

• Occupation or position held Senior Client Manager / Relationship Manager • Main activities and

responsibilities After Intensive training in management of all Client Management Process core

training, plus advanced credit and Treasury Management courses; successful experience in complex transactions; excels at client management success factors; demonstrates leadership skills and mentors new associates, and being fully ready to be responsible for:

Managing a portfolio of business banking, clients who require financial services, and products to meet their needs. In addition to being the primary point of contact and key financial advisor for my clients, also, prospecting new business and retaining and deepening existing relationships.

Analyzing the client's financial and operating strategies and recommends alternative or additional financial services to best meet my client's immediate and long-term personal and business needs.

Ability to understand and interpret financial statements and cash flow analysis required.

Forging relationships with the appropriate decision makers within the client company.

Leading, directing and coordinating key extended my team members in the analysis and execution in the effective delivery of their products and services to clients and prospects. This involves coordinating client involvement by the team's specialists in credit and payments to effectively perform this role.

Expecting to consistently network in the community and with centers.



GGP General Growth Properties – Grand Rapids, Michigan, USA

• Type of business or sector Real Estate

• Occupation or position held Senior Operation Manager (High Quality Retail Property Owning, Managing and Redeveloping)

• Main activities and responsibilities

Work effectively with the General Manager or Specialty Leasing to implement the Specialty Tenant.

Operate effective general and preventive maintenance programs, including the implementation and management of the MicroMain system.

Supervise and administer tenant and landlord construction.

Direct and administer all center-contracted services and vendor supplies.

Supervise and administer all GGP maintenance employees to ensure maximum performance and compliance with all GGP policies and procedures.

Identify and resolve Human Capital issues in conjunction with GGP policies and under direction of GM.

Accurately and thoroughly track and then prepare the expense portion of the quarterly forecast/business plan.

Identify and manage large capital projects focused on tenant and property improvement

Work with accounting team to ensure timely payment of invoices.

Conduct operational audits and ensure processes are in compliance with corporate policy.

Prepare operational reports for regional/corporate managers.

Assist in all Retail program so as to maximize income.

Administer all State and Federal required reports and safety documentation.

Manage central purchasing program and asset inventory.

Supervise Risk Management and Emergency Planning procedures.

Manage all building systems and codes.

Manage technical systems (i.e., computers and peripherals).

Act as onsite Energy Manager by building relationships with local utility representatives.

Participate in Center Strategic Planning Efforts.

Represent Center to Media when necessary.

Participate in MOD rotation and manage day-to-day activities as necessary.

Participate in GGP’s sustainability efforts.

• Dates (from – to) March 2004 – December 2006


HMS, Wisconsin, Lake Express Ferry – USA

• Type of business or sector Cruises, Fun Boats, Ships and Ferries

• Occupation or position held Sales and Marketing (Mid-West Territory Operation) Chicago, IL. Muskegon, MI. Milwaukee, WI. USA

• Main activities and responsibilities

Create annual sales budget and goals with general manager/director of sales

Conduct outbound focus sales calls (domestic and international)

Develop new relationships with new clients

Attend tradeshows (domestic and international) and networking functions

Interact with potential clients.

Organize and participate in sales missions

Perform other duties, as assigned and maintain relationships with current clients

Respond and follow up on inquiries, online and/or by phone

Develop, update a client database

Develop collateral materials with the marketing department

Follow through on charters/events from start to finish, attend/supervise events

Create weekly and monthly sales activity reports



Doha Jewelry and Goldsmith – Amman, Jordan

• Type of business or sector Jewelry

• Occupation or position held Management / Co-Owner • Main activities and

responsibilities Exhilarating, understanding customer requirements & aspirations, invite

them to the specific counter;

Ensure no customer is unattended.

Ensure prominent display of all advertising

• Dates (from – to) January 2002 – January 2004


IHG Intercontinental Hotel Group, Holiday INN Hotel – Muskegon Harbor, Michigan USA

• Type of business or sector Hospitality

• Occupation or position held Director of Sales and Marketing Assistant • Main activities and

responsibilities Focusing on revenue and producing activity, maximizing selling time with

a minimum of 65% of work time dedicated to direct sales efforts and 35% to

leading and managing the sales team, developing promotions and

presentations.

Establishing and direct the organization’s financial, administrative activities

and operational procedures to ensure the yearly revenue and expense

budgets are achieved.

Preparing and submitting relevant administration in a timely and accurate

manner such as sales call schedules, sales call reports, and monthly reports of the sales team To the CHA.

Formulating strategies in order to run an effective sales team.

Working closely with all professional sales team members in the preparation of personal sales goals on a monthly, quarterly and annual basis and complete a report and analysis at the end of each month.

Identifying new trends recruit and develop new talents.

Maintaining administrative account management to create trust, loyalty, and

long lasting business relationship with current and future clients.

Enjoying an atmosphere that deals with such fine hand crafted art pieces and

customers who are very highly inspired by such products, with an efficient Team work.

EDUCATION AND TRAINING

• Dates (from – to) September 2001 - May 2004

• Name of organization Western Michigan University College of Economics and Administration, Kalamazoo, Michigan, USA

• Principal subjects Business Administration, Sales and Business Marketing

• Title of qualification awarded Bachelor of Science Business Administration, Sales and Business Marketing

• Dates (from – to) September 2004 - May 2006

• Name of organization San Diego State University, College of Economics

• Principal subjects Online Graduate Program

• Title of qualification awarded Master of Arts Economics (Preparing for the seminar and the research project in applied microeconomics)

OTHER AWARDS AND

CERTIFICATION Award of Excellence, And Appreciation In Recognition of Outstanding Teamwork ,Client Management,

Sales &Marketing In All Fields

Certified Project Management Professional (PMP), Award of Excellence in Cost Estimator To Complete Project, Or Manufacturing, Consulting with Industry Experts, and Reading Technical Blueprints.

Licensed In Real Estate & Broker In The USA.

Intensive Training in Client Management Process Core, and Advanced Credit and Treasury Management, Client Management

Certified From The American Academy of Financial Management As A Chartered Wealth Manager

Certificate of Hospitality, and Hotel Management

Award of Excellence in Achieving, Attendance, Meeting all time Frames, And Deadlines in All Projects, Reaching Expected Numbers In Success

Certificate in Strategic Selling

Volunteering At The American Friends Of UNRWA‘s (UNRWA USA), Through Advocacy, Fundraising and Education

PERSONAL SKILLS AND COMPETENCES

MOTHER TONGUE ARABIC

OTHER LANGUAGES

ARABIC ENGLISH SPANISH

• Reading skills Excellent Excellent Average

• Writing skills Excellent Excellent Average

• Verbal skills Excellent Excellent Average

SOCIAL AND

ORGANIZATIONAL SKILLS

AND COMPETENCES

Excellent written and verbal communication and presentation skills completed with desire and drive to achieve results.

Dynamic, well organized and a good team player. Poses Administrative skills and good judgment skills and ability to deal with people at all level and create a team environment.

Ability to work in a time sensitive environment, learn quickly and multi-task with strong attention to detail.

Enthusiastic for exciting challenges in my career and flexibility to travel.

TECHNICAL SKILLS

AND COMPETENCES

Sales and Marketing Strategic Planning; Direct Corporate Sales Management; Project Management Professional Realtor; Staff Development and Mentoring; Financial Advisor and Wealth Management; Residential and Commercial Property.

Cross Functional Leadership Skills, Multi Lingual and International Business & Financial Acumen

ADDITIONAL INFORMATION REFERENCES:

Following to this document. Additional references will be provided upon request.

cv - sultan alzubi 2016

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