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CV Subject I'm seeking a Job where I can utilize and develop my qualifications , Educational background and skills . Personal Details Contact Details Mahmoud Mohamed yassin Name 14/08/1989 Date of Birth Egyptian Nationality Single Marital Status Military Service Status Egypt : Damietta 14/Mohamed Abdu St. Alananya road,. UAE : Ajman , Musherif St. ALtima Building no. 206. Address Egypt : Land line: 0020572287057 Mobile: 00201003767408 UAE : 00971564266420 Telephone [email protected] [email protected] E-mail Address hodayaseen89 Skype

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Page 1: DocumentCv

CV

Subject

I'm seeking a Job where I can utilize and develop my qualifications,

Educational background and skills.

Personal Details

Contact Details

Mahmoud Mohamed yassinName

14/08/1989Date of Birth

EgyptianNationality

SingleMarital Status

ExemptedMilitary Service Status

Egypt : Damietta 14/Mohamed Abdu St. Alananya road,.

UAE : Ajman , Musherif St. ALtima Building no. 206.

Address

Egypt : Land line: 0020572287057

Mobile: 00201003767408

UAE : 00971564266420

Telephone

[email protected]

[email protected]

E-mail Address

hodayaseen89Skype

mailto:[email protected]
Page 2: DocumentCv

Work Experience

Company: MAJID AL FUTTAIM CINEMAS LLC

Position: Customer Service Representative (CSR) as call center agent.Location: UAE , DUBAI , P.O. Box 32625 .Duration: From 14 august 2014 till present.Qualifications:

Handling customers from many different cultures and languages tactfully.

Managing customer relationship efficiently while receiving calls.

Solving and answering all customers refund requests and inquiries professionally.

Working as a part of a team to ensure customer satisfaction while service level agreements is met and maintained.

Providing customers with accurate and timely information.

Communicating positively with all involved departments in order to facilitate customers receive the expected distinguished service.

Making follow-up calls (Feedback) to ensure that the problem was solved on time.

Company: Vodafone Egypt, Ecco outsourcing.

Position: Customer Service Representative (CSR) as call center agent.Section: 888 account (Inbound &outbound).Location: Cairo, Ramses, El-Torguman Mall 2nd Floor.Duration: From 15 October 2012 to 28 February 2014.Qualifications:

Managing customer relationship efficiently and tactfully while receiving calls.

Working as a part of a team to ensure customer satisfaction while service level agreement is met and maintained.

Providing customers with accurate and timely information.

Communicating positively with all involved departments in order to facilitate customers receive the expected distinguished service.

Making follow-up calls (Feedback) to ensure that the problem was solved on time.

Page 3: DocumentCv

Education

University Degree:

2006 – 2010

Faculty of Law - Mansoura University.

Holds a BA in Law.

Graduation year: 2010.

High School :

2006 ــ 2003

Damietta Military High School.

Literary Section ــDegree off 93%.

Training Courses

Languages:

Arabic (Mother Language).

English

Fluent in speaking, writing, and reading.

Advanced conversation course at Berlitz.

Computer:

UNESCO ICDL.

Microsoft office Package 2010 (word, Excel, Access, Outlook).

Page 4: DocumentCv

Skills

Good quality of communication and correspondence in English.

Ability to deal tactfully with difficult situations.

Ability to work under pressure.

Ability to work as an effective team member.

Self-motivated.

Activities

Reading. Watching news. Drawing. Charity.

References

Available upon request.

Dear Mr ,

I hope my qualifications and skills match your requirements,

I would be grateful if I worked with you.

Thanks,

Mahmoud Mohamed yassin

Page 5: DocumentCv

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