Name: ANKITA

Email id: anki9011992@gmail.com

Mobile: 9739774569

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Career Objective: To excel in my field through hard work, research, skills and perseverance, succeed in an environment of growth and excellence which will help me achieve personal as well as organization goals.

Educational Qualification:

Sl No Course Institution University /

BoardYear of passing

% of Marks

obtainedClass

1BE(Industrial

Engg. and Management)

Dayananda College of

EngineeringVTU 2014 74 FCD

2 XII / PUC D.B.M.S. English School ISC 2010 82 FCD

3 X / S S L C D.B.M.S. English School ICSE 2008 88.6 FCD

Current Employer: Amazon Development Centre (India) Private Limited –

Bangalore

Working as Transaction Risk Investigator in MRI (Merchant Risk Investigation) vertical of Amazon since 6th October 2014.

Assigned Geography: USA, CA (CANADA) & UK

Started working as a Trainer (new hires and training tenured investigators in different Roles)

Role & Responsibilities -:

Retrieve the large transactional data & historical data from various Amazon ERP Applications & use this data for risk analysis and problem solving

To ensure that only genuine sellers should carry out their selling business on Amazon platform

To ensure that sellers using amazon should be enforced appropriately depending upon their performance

Analyse transactions of seller accounts & also evaluate the circumstances under which transactions are done

Sellers profiling based on rating & past history Buyer’s fraud, Order verification and KYC check Preparation of financial transaction reports & various compliance reports for Leadership Preparation & validation of reports of suspected financial online transactions Identify and examine high-risk seller account and determine about account retention Conduct research through various and reliable sources to judge authenticity of financial

transactions To carry out wide range of checks that eliminates online e-commerce risk on multiple

platforms of Amazon To communicate with department management, risk analysts, other company associates

to mitigate risks associate with e-commerce To analyse and understand large amounts of Amazon’s historical operations and

customer history data for identifying specific risk instances and broader risk trends Discovering novel fraud/risk trends and designing specific solutions to avert loss Evaluating and optimizing existing and new analytical models for risk management Active participation in various Change Management & Process Excellence initiatives

Additional activities I have been involved in.

Initiatives and Projects:

Amazon seller pilot program- Identifying what are the different types of queries sellers report. We have to annotate the query of the seller with different codes in their respective seller account.

Have successful spot bounty award for frauding 22 Seller accounts which was Ring of accounts.

Have been successful in finding different fraud pattern.

Have been awarded with maximum investigation consistently.

Optimization of queuing and Reduce bad debt by making right decision at the right time

Calibration task- Encourage the whole floor to take calibration task and discussing the result of the calibration by taking huddles.Proactively approached the manager to take this initiative (Ownership/Bias for Action).Calibration result is first discussed on the call, globally (Seattle, CPT, Hyd and Bangalore)

From Week 47 the percentage of investigator participating in Bangalore has increased when compared to other site, Bangalore (32.84%)Cape town (4.35%)Seattle (22.22%)

Whereas the % of investigator participating in Bangalore,All 5 calibration (32.84%) 4 calibration (23.88%) 3 calibration (14.93%) 2 calibration (10.45%)

Additionally, the percentage of investigator taking correct action in Bangalore has improved and on average the accuracy of Bangalore’s decision has also improved (BLR-54%, CPT-34%, HYD-29%, SEA-69%Seattle has very limited participation due to less number of investigators.

Huddle on updates-taking huddles for the updates, both emails and HRI (High Risk Investigation).

Actively working as a Trainer in the Process.Giving presentation on different topics which is process related in the presence of trainers (who are already taking training for new hires) and taking inputs from the people present during presentation to improve my skills.

Monitor team metrics / performance and conduct team meetings to share weekly and monthly performance data and other process adherence goals.

Conduct audit and prepare 5 WHY - root cause analysis report for the team and provide feedback to the team members.

Driving process / tool improvement ideas for the team. (Presenting Ideas to Higher Management – Data Collection – Implementation - Follow-up)

Additional Qualification:

Solid Edge Modeling, Assembly

ANSYS Basics

Blue J, C, C++ Basics

MS Office/MS Word/Outlook/Powerpoint Basics

Soft skills training – Dynamic Skill Integrated Program, Certification by Centre For Innovative and Leadership,

To learn the Leadership Modules in a company.

• Internship in Tata Steel on ‘Improving Reliability of the Compact bell less top in Blast Furnace’ in Jamshedpur, Jharkhand.Preparing the Project Report on ‘An Overview of Heat Treatment’ in TELCO CONSTRUCTION EQUIPMENT CO. LTD in Jamshedpur, Jharkhand.Finding out the clear picture of the current scenario and how new process can be implemented in a huge sector with the consent of every individual working in the process.

• Completed three months project in Hindustan coca cola beverages pvt. Ltd. On the topic “reduction in change over time in bottling plant”.

Reduction in the handling time includes various Management tools for Quality like Cause-and-effect diagram (also known as the "fishbone" or Ishikawa diagram), Check sheet, Control chart, Histogram, Pareto chart, Scatter diagram, Stratification (alternately, flow chart or run chart)

Job Experience:

I am currently working as a Risk Investigator positioned in Bangalore (NA/GB org) for the Merchant Risk Investigations team. I have close to 2 years of experience in the same.

Areas of interest:

• Fast Learner with ability to learn new technologies• Hard Working and Honest individual.• Good Communication and Writing Skills.• Interpersonal Sensitivity and Better Listening Skills.• Optimistic and Good Leadership Skills with ability to perform in a team environment.

Key strengths:

• Fast Learner with ability to learn new technologies• Good Communication and Writing Skills.• Interpersonal Sensitivity and Better Listening Skills.• Optimistic and Good Leadership Skills with ability to perform in a team environment.• Hard Working and Honest individual.

Personal Details:

Name: ANKITADate of birth: 09/01/1992Gender: FemaleNationality: Indian

I hereby declare that all the above-furnished details are true to the best of knowledge & belief.

Place: BANGALORE