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NOHA MOHAMED FATHI E-mail: [email protected] 7 Ali Fahmy Kamel street – Heliopolis, Cairo, Egypt Mobile tel.:+20-10-1689273 / Home tel.: +20-2-26366561 EDUCATION Bachelor of Arts, Accounting Specialization, 2003 Faculty of Commerce - Ain Shams University, Cairo, Egypt Egyptian Thanawiya Amma, 1998 Armenian Catholic Sisters’ School Cairo, Egypt WORK EXPERIENCE Arab Steel Fabrication (El Sewedy) Senior Galvanizing sales Specialist, 2008 – till now Create offers for clients and follow up with them till signing them. Follow up with the key clients to know if there are any complaints or not. Follow up with the sales team to make sure that there are not any unresolved problems. Negotiate prices with the clients to get the best price for the company and the client as well. Solve customers’ problems if any. Supervise the daily work of Sales Specialists and Customer Service Specialist. Follow up with the current key customers to maintain the good relations Meet with the potential new customers. Discuss the contracts’ conditions with the customers. Discuss the payment methods with the clients to facilitate it and create a credit limit to them. Offer the customers discounts aligned with the company policies. Prepare monthly Customers lists, Offers, and offers reports and submit it to the Sales Manager. Prepare monthly sales charts to compare the sales volumes comparing to the previous charts. Compare the yearly sales volume by the previous year to identify the progress. Receive and meet with Customer Service department to discuss customers’ feedback regarding the quality of the service and prices. Train the new employees at Sales department. Classify customers into A, B, and C classes upon the volume of dealing. Conduct tenders and prepare the financial and technical offers to the clients.

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Page 1: DocumentCV

NOHA MOHAMED FATHIE-mail: [email protected] Ali Fahmy Kamel street – Heliopolis, Cairo, EgyptMobile tel.:+20-10-1689273 / Home tel.: +20-2-26366561

EDUCATION

Bachelor of Arts, Accounting Specialization, 2003Faculty of Commerce - Ain Shams University, Cairo, EgyptEgyptian Thanawiya Amma, 1998Armenian Catholic Sisters’ School Cairo, Egypt

WORK EXPERIENCEArab Steel Fabrication (El Sewedy)Senior Galvanizing sales Specialist, 2008 – till now Create offers for clients and follow up with them till signing them. Follow up with the key clients to know if there are any complaints or not. Follow up with the sales team to make sure that there are not any unresolved problems. Negotiate prices with the clients to get the best price for the company and the client as well. Solve customers’ problems if any. Supervise the daily work of Sales Specialists and Customer Service Specialist. Follow up with the current key customers to maintain the good relations Meet with the potential new customers. Discuss the contracts’ conditions with the customers. Discuss the payment methods with the clients to facilitate it and create a credit limit to them. Offer the customers discounts aligned with the company policies. Prepare monthly Customers lists, Offers, and offers reports and submit it to the Sales Manager. Prepare monthly sales charts to compare the sales volumes comparing to the previous charts. Compare the yearly sales volume by the previous year to identify the progress. Receive and meet with Customer Service department to discuss customers’ feedback regarding

the quality of the service and prices. Train the new employees at Sales department. Classify customers into A, B, and C classes upon the volume of dealing. Conduct tenders and prepare the financial and technical offers to the clients.

Arab Steel Fabrication (El Sewedy)Galvanizing sales Specialist, 2006 – 2008 Call the new customers to offer them the company’s service. Follow up with the clients to know if there are any complaints or not. Negotiate prices with the clients to get the best price for the company and the client as well. Solve customers’ problems if any. Follow up with the current customers to maintain the good relations Update the customers’ database. Perform quarterly customer satisfaction survey.Perform other related duties as requiredMass-S – Construction CompanyAccountant, 2004 – 2006 Handle the process of issuing invoices for the contractors Gather payroll data from departments concerning cash collection, payroll variables, incentives and

over time, Prepare the payroll sheet

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Perform other duties as required

INTERNSHIP EXPERIENCEArab Watni Bank (AWB)Trainee

TRAINING EXPERIENCE Spin Selling skills, Huthwaite improving sales performance international, Logic , 2010 Customer Service Course at hands, management consulting

COMPUTER SKILLSApplication Packages: Working knowledge of Microsoft Word, Excel and PowerPointOperating Systems: Windows ( 98, 2000, XP, Vista and windows 7)

LANGUAGE SKILLS

Arabic : Native speakerEnglish : Excellent

PERSONAL INFORMATIONDate of Birth : 24/12/1980Nationality : EgyptianMarital Status : Single