Lee GrahamAccomplished Operational Manager6 Millbank Court, Coatbridge, ML5 5ND✆0747 044 7100 // ✉misslg82@hotmail.com

o A commercially astute and results driven Operational Manager with extensive experience in the delivery of sales and business development targets within the dental sector having played a significant role in the growth of 10 successful Dental Practices

o Proven capacity to optimise profit and uptake of new client/patient through the introduction of an up to date computing system, establishment of sustainable relationships across the NHS and private sector, and mentoring of a high performance dental team.

o A resourceful and supportive leader who is keen to apply this expertise to a new challenge and ambitious organisation that provides scope to develop within a high pressure, target and profit orientated working environment.

AREAS OF EXPERTISE

Has worked across a number of different departments and specialist areas over the course of a more than 13 year career in Management Retails Sales Budgetary Matters Data Protection Customer Service Dental terminology Inspection Human resources

HEADLINE CAREER SUMMARY

Dental Surgery Limited - Consultant Operational Manager 2016Facial Cosmetic Consultants - Dental Consultant 2015 - 2016Integrated Dental Holdings – Dual Practice Manager 2007 – 2015Botterills – Supervisor 2001 - 2007

Key Achievements – Integrated Dental Holdings o Key part in the implementation and development of the R4 computing

systemo Operational accountability for 2 dental practices ensuring sales of 1m,

maintaining costs and delivery of EBITDA of 1/4mo Lead figure in the Health and Safety Inspection Manual trainingo Maintained a Gold standard in profit for both practices for 7 years

o Ensured robust action plans were developed and implemented to minimise risks to the business and deliver on opportunities

o Personally mentored , trained and developed a number of Dental Nurses and Receptionists

TESTIMONIAL

“I have known Lee for 15 years and have watched her professional development with sheer awe. Lee is a dedicated manager whose ability to develop an enviable professional relationship with her client/patient base is second to none. She is a team player but can equally work alone and get the job done with the highest possible standards achieved. Lee thrives in challenging situations and does not stop until a goal has been reached or even smashed. I truly believe that Lee would be an amazing asset to any management team”.

Brian Bianchi – IDH Principal Dentist

KEY CAREER RESPONSIBILITIES

Dental Surgery Limited Operational Manager 2016

Co-ordinated, managed and monitored the workings of 10 Dental Practices, Scotland wide.

Reviewed financial statements and data. Utilised the data in order to provide profitability for practices.

Prepared and controlled operational budgets and inventory. Planned effective strategies for the financial wellbeing of all practices under

Dental Surgery Limited Evaluated competitors and their practices, responding proactively to market

changes and external influences

Facial Cosmetic Consultants Dental Consultant 2015 – 2016

Provided direction, support and motivation to ensure successful transition from full manual system to R4 (Carestream Appointment System)

Created system to ensure an increase in patient flow to all practices and reduced patient complaints

Perfected systems and processes to ensure that all sites achieved and maintained NHS Scotland cross infection and administration compliance ensuring LHB inspection passed in all sites.

Supported acquisitions building relationships, provided support and mentorship to ensure positive integration into main estate.

Integrated Dental Holdings Dual Practice Manager 2007– 2015

Operational accountability for 2 dental practices achieving sales of 1m, maintaining costs and delivery of EBITDA of 1/4m.

Led all aspects of profit and sales process – with responsibility for achieving set profit margins and deadlines – while co-ordinating with other internal functions to identify patients/clients needs and in turn develop high quality care and service.

Assisted Area Management by providing a clear point of support for other practices nationwide.

Dealt directly with Dental procurement agencies in order to maintain a low level of waste management

Provided and kept up to date records of all COSHH and Health and Safety records to official parties.

KEY SKILLS & COMPETENCIES

Medical and Dental Knowledge: Highly experienced in working directly with a broad range of principal dentists, GPs, chemists etc – as well as with patients/clients themselves to both understand aspects of specific oral health issues/injuries and train them on the importance of oral health.

Communication: A skilled verbal and written communicator who demonstrates exceptional interpersonal skills and the ability to effectively negotiate with and influence others.

Organisation and Time Management: Effectively prioritises a complex and demanding workload of tasks in order to fulfil organisational objectives across a regional level, viewing all arising issues from multiple angles to formulate innovative solutions

Working Under Pressure: Accustomed to achieving targets/goals within fast paced and pressurised environments, maintaining a calm approach at all times and accepting a high degree of responsibility in the coordination of staff and delegation of responsibilities.

References: Further references are available upon request.