Curriculum Vitae Nicholas Brown

Personal Information

Full Name Nicholas Brown

Date of Birth 25th March 1974

Contact Tel: 07889 051813

Marital Status Married

Nationality British

Current position Senior Account Manager

Professional Status

Chartered Management Institute (Member)MBIFM

Qualifications

NEBOSH (Credit)Advanced Professional Diploma in Management StudiesLevel 3 Introductory Certificate in Leadership & Management Construction (Design and Management)BTEC HNC: Mechanical Building ServicesBTEC ONC: Mechanical Building Services

Key Attributes

An all-round, loyal, versatile National Account Manager who relates comfortably with a diverse range of people and client. A clear, straight forward communicator providing a proactive approach in order to maintain the highest level of service delivery and business continuity. Always looks ahead for avenues of sustainable growth.

Employment History

August 2012 – Present: Carillion Services Corporate & Central GovernmentSenior Account ManagerPromoted to Senior Account Manager and continuing my management of the following key accounts: Speedy Hire, Genting Casinos, Hogan Lovells, Pinsent Masons, Swiss Post, Princes Trust, Royal College of Nursing. Estate portfolio comprising of over 300 premises nationwide with a combined revenue in excess of £5m.

Curriculum Vitae Nicholas Brown

My role encompasses a wide range of activities which includes: Contract mobilisation Full asset and contract PPM and reactive compliance including

statutory systems auditing Asset verification and life cycle analysis Collaboratively working on best practice initiatives Set up of SOP’s and EOP’s Project management Managing a team of Operation Managers, engineering staff and

Administrators Performance management of contract teams Specialist Technical Supplier procurement and management which

includes Fire Systems, UPS, Generators, Catering equipment, Mansafe systems

Interaction with client or users relating to specific work efforts and deliverables

Account management of cost centre P&L and client budgets High level performance delivery of Health and Safety policy and

standards Change management such as contract improvement and one team

working initiatives Immediate response to changing client needs

January 2011 – August 2012: Carillion Facilities ManagementAccount Manager

Continuing my role to manage the following accounts: Eversheds, ACAS, Princes Trust, Squire Sanders Hammonds, Quantel, St Anns Shopping Centre, NB Entrust Account following group sectorisation.

2008 - 2011: CarillionNational Operations Manager

My National Operations Manager role continued as per the below requirements but delivery now managed via the National Operations Centre.Accounts managed: Eversheds, Cemex, FSS.

2001 – 2008: Planned Maintenance Engineering LtdNational Operations Manager

Reporting to the Director I was responsible for the operational management and delivery of building services maintenance for several key National accounts. Having in excess of 300 premises within my remit receiving revenue of approximately £3million this delivery of service was managed via the Regional Branches. I had to ensure that focus remained on the key deliverables of the contract. My role also included client review meetings and the submission of client reports which included H&S & Environmental,

Curriculum Vitae Nicholas Brown

Risk Management/Incident reporting, Statutory Compliance, Operational performance, Asset management and Supplier control. In order to ensure that these elements were delivered to the highest level I undertook an auditing process to ensure they were monitored. This provided full visibility, identifying any issues which could then be addressed. I ensured that communication continuity was maintained both internally and externally and believe my skills in this area have built excellent customer relationships.Accounts managed: Maritime & Coastguard Agency, DEFRA.

1999 – 2001: Planned Maintenance Engineering LtdProject ManagerWhitbread plc – Ventilation Project

Due to my experience in Projects I was given the task of surveying, designing and tendering for a tempered fresh air ventilation system, for numerous sites in the whole of the southern and midland region of the country.This project was in accordance with the air initiative Public Places Charter.

Phase 1 of the project involved total co-ordination of the installation of 36 No. outlets within a seven week programme.

Phase 2 & 3 consisted of 120+ outlets programmed at a very stringent timescale of 4 outlets per week throughout the year.

The value of this contract was £2.5 million and was successfully delivered.

1997 –1999: Planned Maintenance Engineering LtdContract ManagerDavid Lloyd Leisure National Contract

PME set up a National Contracts Division and I was drafted into the team as M&E Contract Manager. I was given the task of setting up, programming and co-coordinating the delivery of M&E building services on the David Lloyd contract post tender stage.Initially this involved compilation of 30 No. site log books complete with maintenance scheduling, co-coordinating programmed plant maintenance through the local branches, logging and dealing with PPM breakdowns and client liaising, all on a national scale.

Curriculum Vitae Nicholas Brown

1994 – 1996: Planned Maintenance Engineering LtdContract ManagerBenefits Agency Offices - Woking

I was involved at Tender Stage to estimate the entire services involved on the project, and then to assist the Project Manager when the contract had been awarded.Assigned as Contract Engineer on the Project where duties were to ensure that the job ran as programmed, ordering of materials, producing drawings, attending site meetings, coordinating Sub-Contractors, producing Operating and Maintenance Manuals, etc.Total Contract Value - £400,000

1990 – 1997: Planned Maintenance Engineering Ltd

Employed by PME Limited where I served a five year HVAC Apprenticeship. On completion of my apprenticeship I was awarded a place in the Bristol Contracts Department as a Contracts Engineer and later promoted to Contracts Manager.Contracts included Bristol City Council, Avon County Council

Throughout these seven years I gained experience in most fields of the Building Services Trade, i.e.; Estimating, Buying, Surveying, Client Satisfaction & absorbing all of the businesses processes and procedures. I also attended courses such as Health and Safety and CDM (Construction and Design Management).

InterestsI enjoy many social activities which mainly include Skiing, MTB, visiting the cinema and dining out. I am also Club Secretary for a local youth football team of which I also trained and managed a team for many years.

Curriculum Vitae Nicholas Brown

References

1. Mr Sean CarrollMitie FM

2. Mr Adrian BaileyCarillion ServicesLowry House550 Mauldeth Road WestChorlton cum HardyManchesterM21 7AA.

3. Mr Paul DuffyCarillion Services

4. Mr Ralph PowerCity of Bristol CollegeCollege GreenBristol.

5. Current National Clients (details can be provided on request)