Csaba Szabó E-mail: csaba.szabo@viennalife.hu

Phone: +36 20 822 7006

HIGHLIGHTS Spent 2.5 years with introduction of Lean Management at AXA Hungary as

Navigator and stream leader (2010-2012) Trained and certified AXA Way Black Belt Has worked since 1999 at AXA/Winterthur/Credit Suisse in different positions,

expert and operational, leading teams of smaller (2-5) to larger (50-70) size

PROFESSIONAL EXPERIENCE

2014 - Head of Project Management Office, Vienna Life Insurance (former AXA Insurance Co.)

2013-2014 Head of Operations, AXA Insurance Co.

Operation Department consisted of:- Client Service- Administration- Logistic department- Project Office

2010 – 2012 Navigator and stream leader in JMM transformation (lean management) program , AXA Insurance and AXA Bank Hungary

Hungarian affiliate of AXA group and AXA Bank Europe

Lean transformation program: pilot wave and consecutive streams 6 consecutive streams between 2010 and 2012 Covering both AXA Bank (2 streams), AXA Insurance (3 streams)

and shared service areas (1 stream) ensuring professional quality of deliverables as well as team coherence

Each stream aiming either the improvement of process efficiency, or enhancing management skills of business leaders, depending on the specific objectives of each stream

Also gained experience in the follow-up phase of streams (continuous improvement), aiming to maintain the results of the waves

Double goal at each stream: a) achieve quick-win results to demonstrate immediate effect of Lean Management transformation program b) enhance and improve capabilities of business teams and business leaders to sustain results on long term

Besides developing managerial skills of business leaders, focus was also put on developing change-agent skills of own Navigator team, to ensure independence from external consultants

Results Cca. 80% of AXA entities involved in Lean transformation program

by end of 2012

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Csaba Szabó E-mail: csaba.szabo@viennalife.hu

Phone: +36 20 822 7006 Essential elements of Lean managerial tools and daily practices

embedded into business-as-usual operation of involved departments, even after follow-up phase was closed

JMM transformation program perceived as most adequate tool of cultural change at AXA Hungary, at the same time suitable to deliver immediate results through process efficiency initiatives.

JMM Lean program and involved stakeholders (Navigators, stream leaders, Head of program) were able to operate independently and in a sustainable way, after an intensive cooperation period (6-8 months) with external consultants

2007–2010 AXA Way Black Belt , AXA Insurance and AXA Bank Hungary Hungarian affiliate of AXA group and AXA Bank Europe

Main projects and results DMAIC projects (…to collect and analyze data on business process,

make modifications on process, based on data analysis and provide tools for process owner to control operation of improved process)

o Travel claim process (Life)o Payments after waiting period process (Pension Fund)o Underwriting process (Life)

DMO projects (…to establish Process Management system at AXA HU, to measure, manage and maintain sigma levels of key processes)

o Personal client service (walk-in office) (Life&Pension)o Mail correspondence process (Life&Pension)

Results

5 AXA Way projects delivered successfully Process improvement culture and process ownership concept

introduced Successfully passed Black Belt certification in 2010

2002–2007 Head of business organization department, Winterthur Life&Pensions Hungary

Hungarian affiliate of Swiss-based Winterthur Group

Main projects and results Introducing CRM system in Call Center and back-office areas (2003-

2004)o Project Manager of a 700k CHF project, with 80 end-users and

external supplier (Oracle)o Project goals (establish client contact history and improve

level of client servicing) delivered BCP (business continuity planning) project (2006) Business Process Management project (2003) Re-location projects (2002, 2006) Green office project (2006-2007) Project management trainings (2002-2003)

1999–2002 Head of operations, Winterthur Pension Fund Services Hungary Hungarian affiliate of Swiss-based Winterthur Group

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Csaba Szabó E-mail: csaba.szabo@viennalife.hu

Phone: +36 20 822 7006

Main fields of responsibility Leading Administration departments of Mandatory and Voluntary

Pension Funds (~50 and ~20 HC)Main projects

Introduction of new core administration system and migration of historical data into new system (2000-2002)

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Csaba Szabó E-mail: csaba.szabo@viennalife.hu

Phone: +36 20 822 7006

1996–1998 Managing Director of a private voluntary pension fund , Tölgy National Pension Fund

Founded by Dunaholding Rt, a private venture capital company

Responsible for managing a medium-size voluntary pension fund

1994–1996 Economic and Legal Department, State Supervisory AuthorityCareer starter at State Authority, responsible for supervision of voluntary pension

funds

Dept. of Law&Licenses: responsible for issuing licenses of operation for pension funds

Dept. of Economics: took part in the preparation of analysis, proposals, and regulations for pension funds.

EDUCATION1988–1994 Budapest University of Economic Sciences, Faculty of Social Sciences1992 Erasmus Universiteit, Rotterdam

Rijks Universiteit, Leiden

LANGUAGE SKILLSEnglish (fluent)Hungarian (native)

TRAININGS Lean Sigma IBM Black Belt training/Winterthur (diploma, 2006) AXA Way Black Belt training and exam (certificate, 2007)

PRIVATE Nationality: Hungarian Age: 47,5 Family status: married, 3 children (♂14, ♂12, ♂9)

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