cw701 701 presentation
DESCRIPTION
CW701 701 PresentationTRANSCRIPT
CPQ Best Practices: How To Configure, Price, and Quote
in B2B E-Commerce and for Internal Sales –
SAP CPQ on hybris
Harald Reitz, Steve Lenz, SAP
May 2015
© 2013 SAP AG. All rights reserved. 2Public
Agenda: SAP Configure, Price, and Quote (SAP CPQ)
Solution Overview and Strategy
SAP CPQ with hybris 5.3, 5.4, 5.5
SAP CPQ for Solution Sales Configuration 2.0
Overview CPQ related SAPPHIRE and ASUG presentations
© 2013 SAP AG. All rights reserved. 3Public
Intelligent Customer
Engagement - Embedded
& Predictive Analytics
Customer Service
Excellence – Perfect
Order Execution
Business Model Innovation –
Servitization, from Product
Vendor to Solution Provider
Increased Product
Personalization
Lot Size of 1
Configure, Price, and Quote (CPQ)
Industry Priorities and Trends Impacting SAP’s Strategy
Mobility/Cloud
Consumerization of IT
Social Everywhere
Omni-Channel Commerce
Order Any -
Time/Where/Device
© 2013 SAP AG. All rights reserved. 4
Variant
Configuration
Management
Configurable Product Model
Sales Back Office
Manufacturing and Service
Engineering
Integration
Integrated Product Development
Modularization
Engineering BOM to Manufacturing BOM
Solution Configuration
Fulfillment Orchestration
Flexible Solution Billing
Solution
Selling
Configure,
Price, and
Quote
Customer Portals
Dealer/Distributor Portals
Sales Front Office
SAP Point of View: Configuration Maturity Model
© 2013 SAP AG. All rights reserved. 5Public
SAP Configure, Price, and Quote (SAP CPQ)Configure, price, quote, and order products and solutions more efficiently
Configure, price, and quote (CPQ) offers a significantly
improved sales configuration solution that enables sales
teams, customers, and channel partners to configure,
price, quote, and order products and solutions
accurately and efficiently. Leveraging the hybris
platform, sales and marketing can manage the content
for rich and proper display of options and values, with
high flexibility to customize and extend the user
experience.
*) future capability
BackSAP Configure, Price and Quote (CPQ) Info Day
Capabilities Key benefits
• User-friendly CPQ solution for sales, customers, and
channel partners
• Product configuration
• Solution configuration, guided selling
• Modular user experience, easy-to-use, easy-to-adapt
• Flexibly enrich configuration options and values in hybris
• Integration to hybris B2B Commerce and ERP order mgmt
• Integration to CRM and Cloud for Customer/Mobile*
• Increase sales efficiency by enabling sales to enter
configurations easily to fit customer needs
• Sell more configurable products and solutions by
offering user-friendly self-service in a customer and
dealer portal
• Reduce quote to order cycle times by integrating
customers, channel partners, and internal sales
Demo: SAP CPQ with hybris
© 2013 SAP AG. All rights reserved. 6Public
Multi-Channel CPQ in hybris: E-Commerce to Internal Sales / Channel Partner
Role: End Customer in E-Commerce Portal (Desktop, Mobile)
Configure Product
Option Pricing
Guided Selling,
Configure SolutionCatalog & Search
Cross/Up-Selling
Recommendations
Visualize 3D
Checkout
Request Quote
Create Order
© 2013 SAP AG. All rights reserved. 7Public
Multi-Channel CPQ in hybris: E-Commerce to Internal Sales / Channel Partner
Role: Internal Sales Rep or Channel Partner (Desktop, Mobile)
Opportunity
RFQ from
Customer Fuzzy Search Dealer/OEM
Configured Inventory
Approval
WorkflowGenerate
Proposal
Quote, Pricing,
Costs & Margins
Release Quote
to CustomerSales & Configuration
Analytics
Create Order,
Order Status
Configure, Price,
Visualize
© 2013 SAP AG. All rights reserved. 8Public
SAP CPQ on the hybris platform – Leverage the user
experience flexibility of hybris for SAP Configuration
hybris enables unique user experience
The hybris platform allows customers to
easily build a unique user experience for the
web shop storefront and product catalog
• hybris product content management (PCM)
• hybris Web Content Management (WCMS)
Unique user experience for configuration
With SAP CPQ on the hybris platform, the
modular configuration user experience can be
adapted very flexibly, resulting in an easy-to-
use and fast CPQ process tailored to the needs
of external users and internal sales users
hybris platform
Modular Configuration UI
Floorplan in SAP CPQ
Custom tailored UI for different
markets, channels, user groups
Model KB from
Backend
Data Enrichment
by Sales & Mkt
Model Data
used in CPQ
© 2013 SAP AG. All rights reserved. 9Public
SAP CPQ on the hybris platform:
Strongly improved performance and user response times
CPQ Configuration Runtime (SSC)
offers optimized load times,
performance and memory usage
• Faster complex solution configuration,
large multi-level solution configurations
and guided selling models containing
many configurable products
• Knowledge base orchestration, so that
only the configurable product KB used in
the configuration is loaded
SAP CPQ based on CPQ Configuration
Runtime (SSC) on the hybris platform offers
very fast user response
• SSC configuration runtime, configuration UI,
configuration model interactive pricing data,
and catalog all on the hybris server
• Direct engine-UI communication independently
of SAP backend for very fast response times
hybris platform
CPQ Config
Runtime
(SSC)
Model KB +
Pricing DataProduct Catalog Data
hybris user interface
Browse
CatalogGuided
SellingConfigure
© 2013 SAP AG. All rights reserved. 10Public
Cloud for Customer or CRM
Sales
Planning
Account, Lead,
Opportunity &
Pipeline Mgmt
ERP
SAP Solutions for Sales and Configure, Price, and Quote (CPQ)
Multi-Channel CPQ across Customers, Partners, Internal Sales
SAP
HANA
Sales &
Operations
Planning
hybris
Marketing
MRP on
HANA
with VC
Sales &
Configuration
Analytics
Fuzzy Search for
Configured Inventory
Channel Partner / OEM
Sales Back Office & Fulfillment
Order Management
Order Fulfillment
Billing
Variant Configuration
hybris – E-Commerce & CPQ
E-Commerce
Partner
Channel
Internal
Sales CPQ Runtime (SSC)
Configure, Price,
and QuoteProducts and Solutions
Order
Capture
Catalog,
Search
Cross &
Up-Selling
3DProposal
OpenText
Core Optional
Model
EclipseSolution Modeling
© 2013 SAP AG. All rights reserved. 11Public
Agenda: SAP Configure, Price, and Quote (SAP CPQ)
Solution Overview and Strategy
SAP CPQ with hybris 5.3, 5.4, 5.5
SAP CPQ for Solution Sales Configuration 2.0
Overview CPQ related SAPPHIRE and ASUG presentations
© 2013 SAP AG. All rights reserved. 12Public
hybris-SAP Integration Methods – Overview
Loosely Coupled
Flexible Scenario
Tightly Coupled
asynchronous communication
customer interaction happens only through and within
hybris
hybris stays completely independent from SAP back-
end, with persistency and business processes
synchronous communication
customer interaction happens through hybris
Persistency and business processes reside in SAP
back-end
asynchronous and synchronous communication
customer interaction happens through hybris with
synchronous calls to SAP back-end
hybris stays largely independent from SAP back-end
© 2013 SAP AG. All rights reserved. 13Public
hybris-SAP Integration, CPQ SAP CPQ – Overview
Agile, wave based approach
CPQ for Product
Configuration (continued)
Flexible Scenario:
Synchronous Credit Check,
Available-to-Sell
hybris 5.4 – Q4/2014
hybris 5.5 – Q1/2015 Transfer of Products, Prices,
Inventory, Customers, Orders,
between hybris & SAP using
hybris Data Hub
Order integration scenarios:• Asynchronous B2C
• Asynchronous B2B
• Synchronous B2B
• Flexible Scenario – asynchronous
order integration with synchronous
pricing API to ERP
CPQ for Product Configuration
hybris Marketing (Customer
Engagement Intelligence-HANA)
Marketing segmentation
Product recommendations
hybris runs on HANA DB
Ariba PunchOut scenario
hybris on SAP HANA
Enterprise Cloud (HEC):
Pilot Customers
H1/2014 hybris 5.3 – Q3/2014
Guided Selling, Solution
Configuration in hybris
Extended configuration
syntax and modeling
CPQ for Solution Sales
Configuration 2.0 Q1/2015
© 2013 SAP AG. All rights reserved. 14Public
Configure, Price, and Quote (CPQ)
Key Capabilities
Based on SAP CPQ Configuration Runtime (SSC), deployed on hybris server
CPQ for product configuration (as supported with IPC), using configurable products modeled with SAP
Variant Configuration (VC) – hybris 5.3, 5.4, 5.5
CPQ for solution sales configuration – supporting Solution Configuration and Guided Selling in addition –
released February 2015
Configuration User Experience in storefront via hybris-Add-On
Single level and multi-level configuration
Flexible navigation – tabs, accordion (+/-), specification structure
Interactive pricing during configuration, delta pricing for option values
Flexibly enrich options and values in hybris – replicate from ERP, adjust in hybris
Maintain extended long text for options and values in hybris
Replicate material variants to hybris, integrated to faceted search
In synch with the Order Management Scenarios to ensure end to end process
integration
Focused on the needs of B2B in general and Industrial Machinery and Components
(IM&C) / High Tech in specific
© 2013 SAP AG. All rights reserved. 15Public
Configure, Price, and Quote (CPQ) on the hybris platform
User Experience Approach
© 2013 SAP AG. All rights reserved. 16Public
Easy-to-adjust Configuration User Experience using
hybris Web Content Mgmt (WCMS)
© 2014 SAP AG. All rights reserved.
image
tab navigation / configuration flow
product description
content area
configuration options
summary
help &
support
specification
overview of
configuration
© 2013 SAP AG. All rights reserved. 17Public
Demo: SAP Configure, Price, and Quote (SAP CPQ)
in hybris B2B Commerce
Demo: hybris Robot Configuration
© 2013 SAP AG. All rights reserved. 18Public
Easy to adjust Configuration user experience in hybris –
tabs, accordion (+/-), specification structure navigation
© 2013 SAP AG. All rights reserved. 19Public
SAP Configure, Price, and Quote (SAP CPQ) in hybris
User Experience on Mobile Devices
© 2013 SAP AG. All rights reserved. 20Public
Internal Sales or Channel Partner – hybris E-Commerce
End Customer – hybris E-Commerce Portal
CPQ Showcase Demo: End Customer Portal to Internal Saleshybris CPQ and E-Commerce Platform: Easy-to-Use, Easy-to-Extend
Catalog, Search,
Cross & Up-Sell
Request Quote
Create OrderConfigure, 3D
Option Pricing
Generate
Proposal
Approval WF,
Release Quote
Configuration
Analytics
Create Order,
Order Status
Guided Selling,
Configure Solution
Search
InventoryQuote, Pricing,
Cost & Margin
RFQ from
Customer
Opportunity
Configure,
Price, 3D
© 2013 SAP AG. All rights reserved. 21Public
CPQ Showcase Demo hybris CPQ–Cloud for Customer–ERP
MEGAMACHINES: End Customer to Dealer to Manufacturer
hybris Customer Portal – Find and Configure Product, send Quote Request to Dealer
Dealer using Cloud for Customer: View Lead,
Convert to Opportunity, Launch hybris Quote
hybris Dealer App/Portal: Review & Complete Quote,
Generate Proposal for Customer, Create ERP Order
Demo: CPQ Showcase
© 2013 SAP AG. All rights reserved. 22Public
SAP CPQ Showcase Demos
POC: CPQ with SAP Cloud for
Customer for Internal Sales Reps
POC: Proposal Generation – SAP
Document Presentment by OpenText
POC: Visual Configuration,
Visual Service Parts Selling
POC: CPQ on
Smartphones
POC: Seach for Similar Configurations in
Dealer/Manufacturer Inventory and Production
Proof-of-Concept Demos
© 2013 SAP AG. All rights reserved. 23Public
Proposal Generation – SAP Document Presentment by
OpenText with SAP CPQ and hybris (Showcase Demo)
© 2013 SAP AG. All rights reserved. 24Public
SAP CPQ on Smartphones (iPhone, Android)
Showcase Demo
© 2013 SAP AG. All rights reserved. 25Public
SAP CPQ with SAP 3D Visual Enterprise:
Showase Demo
© 2013 SAP AG. All rights reserved. 26Public
Proof of Concept Demo: Visual Service Parts Selling
in hybris 2D/3D, leveraging SAP 3D Visual Enterprise
Demo: hybris Service Parts Selling 2D/3D
© 2013 SAP AG. All rights reserved. 27Public
SAP CPQ with SAP Cloud for Customer (Desktop/iPad)Internal Sales Scenario - Proof of Concept Demo
© 2013 SAP AG. All rights reserved. 28Public
Search for similar Configurations in OEM/dealer inventory or
production: Proof-of-Concept Demo (CPQ in hybris, HANA)
1. Configure with CPQ in hybris
2. Launch inventory search
2. Set must-have values for configuration
© 2013 SAP AG. All rights reserved. 29Public
Search for similar Configurations in OEM/dealer inventory or
production: Proof-of-Concept Demo (CPQ in hybris, HANA)
3. Review Dealer Inventory and Production –
match%, price, availability, distance & location4. Compare selected configurations side-by-side
© 2013 SAP AG. All rights reserved. 30Public
SAP Configure, Price, and Quote (CPQ) with hybris
Business Value and ROI
Additional sales channels: Portal
for customers, channel partners
More quotes in less time from
internal sales, without support
from engineering
Faster, more accurate quotes –
better win rate
Uplift on
Revenue
Move from lower margin standard products
to higher margin configurable products
Become a solution provider – high margin
solution bundles with products, services,
service contracts, pay-per-use models
Improved Margin –
Product Mix
Higher share of self-service by
customers, channel partners
More efficient quote processing
Less support from engineering
to offer complex products
Reduced Sales
Costs
© 2013 SAP AG. All rights reserved. 31Public
SAP CPQ with hybris
Enable End-to-End Processes to make CPQ Successful
Customer self service to configure your
products, create orders or request quotes
Tools to pick up abandoned carts and
configurations – create leads, follow-up by
distributor or internal sales rep
Enable distributors to quote and sell your
configurable products to the end customer
Trigger internal CPQ process through
customer or distributor, if required
Easy process from sales front office to back
office, if required – costing, pricing, ETO
special requests, availability
Quote-to-order submitting valid configuration
to trigger shop floor immediately
End Customer to Distributor to
Sales Front Office to Back Office
One consistent approach to model configurable
products – manufacturing model, sales model,
guided selling/sizing model, solution model
Consider integration costs ongoing
maintenance, and order incompatibility
problems, when using multiple tools and
vendors for modeling
Leverage existing configuration models for
customers, distributors and internal sales
Enable sales and marketing to influence certain
aspects of the model, without breaking model
integrity, to avoid order grief
Model Once,
Configure Anywhere
© 2013 SAP AG. All rights reserved. 32Public
SAP CPQ with hybris
System Architecture – Solution for Sales and CPQ
CPQ runs tightly integrated on the E-
Commerce platform, independent from
backend, responsive user experience
CPQ pre-integrated with E-Commerce, SFA,
order management, analytics by one vendor
One toolset, approach and technology to
enrich and tailor E-commerce catalog and
experience, and CPQ data and experience
Pre-Integrated Solution
Overall process consists of various
functional products by different vendors
Integration through customer project with
various parties involved
Different technologies and tools to tailor
E-Commerce catalog and experience,
and CPQ data and experience
Various Functional Products
E-
Commerce
CPQ Order
Mgmt
Analytics
Catalog
SFA
© 2013 SAP AG. All rights reserved. 33Public
Summary: SAP Configure, Price, and Quote (CPQ)
Significantly improved sales configuration solution
SAP CPQ with hybris
SAP Configuration Runtime engine (SSC) and
modern HTML5 UI on hybris - direct engine-UI
communication, fast response times
Product Configuration, Guided Selling,
Solution Configuration
Interactive pricing during configuration
Modular user experience, embedded to hybris
Web Content Mgmt (WCMS) – easy-to-use, adapt
Flexibly enrich options and values in hybris
Flexible integration to ERP: VC models pricing and
order management
Future Direction Focus Areas
Integration to CRM, Cloud for Customer
Improved Guided Selling
Better Modeling for Sales & Marketing
Predictive Proposals, Embedded Analytics
3D Visualization
Mobile Configuration
Collaborative solution configuration in
business networks
© 2013 SAP AG. All rights reserved. 34Public
Differentiators of SAP CPQ on hybrisMulti-Channel CPQ across Customers, Partners, Internal Sales
Easy-to-use, easy-to-
adapt, visual selling
Standard out-the-box
integration, end-to-end
processes, multi-channel
One vendor, one platform,
one toolset/skillset to adapt
Powered by big data:
Configuration analytics,
fuzzy inventory search,
cross-/up-selling
One pricing logic in
frontend and backend
Powerful quote management:
Pricing, costing, approvals,
proposal documents
Flexible deployment – on
premise, hosted/cloud, mobile
Largest CPQ customer base
and ecosystem, continued
investment, strong roadmap
State-of-the art CPQ platform:
Products configuration, guided
selling, solution configuration
Model once, configure
anywhere: protect existing
investment in VC, IPC, SSC
All models ATO, CTO, ETO,
with easy transition
Sales and marketing can
easily enrich backend models
in hybris
Sell more configurable
products & solutions
Easy to do
business with
Efficiency:
Fast quotes,
error free orders
Reduced sales
costs -
Efficiently integrate
customers, dealers,
sales, manufacturing
© 2013 SAP AG. All rights reserved. 36Public
Agenda: SAP Configure, Price, and Quote (SAP CPQ)
Solution Overview and Strategy
SAP CPQ with hybris 5.3, 5.4, 5.5
SAP CPQ for Solution Sales Configuration 2.0
Overview CPQ related SAPPHIRE and ASUG presentations
© 2013 SAP AG. All rights reserved. 37Public
Business Model TransformationMoving from Selling Products to Selling Solutions
TRADITIONAL BUSINESS MODELProducts, Parts and Services are sold by
independent companies or operating lines of
business
Revenue Streams
$¥€ ? ? ? ?
PRODUCTS SERVICE PARTSMAINTENANCESERVICE FINANCING
PRODUCTS PARTS SERVICES
SOLUTION BUSINESS MODEL• Deliver Turn-key solutions
• Single point of contact
• Leverage ecosystem transparent to customer
© 2013 SAP AG. All rights reserved. 38Public
Solution Business Process
Customer
A Solution is an answer to a business problem that “produces a measurable
value for the buyer.”
Our OfferHardware DX710 $251
Software Easy Sync $ 67
Installation Service $ 48
7x24h Full Service $ 34
Your fixed Price: $ 400
Or Rent
Monthly rate $33
Validity period 36months
Sales Order
Fulfillment
Service
Contract
Usage-based
Service Contract
Service
Order
Sales Order
Fulfillment
Solution
Quote
SSC Engine
© 2013 SAP AG. All rights reserved. 39Public
SAP CPQ for Solution Sales Configuration Top-Down vs. Bottom-up Configuration
Configurable System
Mix / Composition of configurable and
non configurable (Hardware) products
Configurable Solution
Mix / Composition of configurable Product
or System with configurable or non configurable
Software, Services, Financials, etc...
Configurable Product
Configuration of an individual (Hardware) products
Top-Down: CPQ for Product Configuration
Bottom-Up: CPQ for Solution Sales Configuration
© 2013 SAP AG. All rights reserved. 40Public
Product Configuration and Solution Sales Configuration
hybris Integration - Overview
CPQ for Product Configuration
CPQ Configuration runtime (SSC) on
hybris supporting product configuration
Modeling in ERP-VC, generate IPC
knowledge base (KB), replicate KB to
hybris
Modern, modular configuration user
experience, easy to adjust & enhance
using hybris web content management
system
Integration from hybris to SAP backend
Shipped with hybris 5.3, 5.4, 5.5
CPQ for Solution Sales Configuration
CPQ Configuration runtime (SSC) on hybris
supporting product configuration, guided
selling, solution configuration
On top of product configuration in hybris
Specifically enhanced hybris user experience
to cover guided selling and complex solution
configuration
Integration of solution configuration from
hybris to SAP backend
Shipped as Focused Business Solution
© 2013 SAP AG. All rights reserved. 41Public
hybris
SAP ERP
Configuration
Model (KB)
Configuration
Model (KB)
Product
Browse
Catalog
Configure
Product
CPQ Configuration Runtime (SSC)
Add to
Shopping Cart
Create
Order
Quote/
Order API
Order +
Product
Configuration
Product Modeling
Variant Configuration
SAP CPQ for Product Configuration
Product
Configuration
Capabilities
Replicate
Config. Model
Guided
Selling
Configure
Solution
Configuration
Model (KB)
Solution
Solution Modeling
Environment (Eclipse)
Order +
Solution
ConfigurationConfiguration
Model (KB)
Model Solutions,
Guided Selling
Configuration
Model (KB)
Solution
Replicate
Config. Model
SAP CPQ for Solution Sales
Configuration
Solution
Configuration
Capabilities
ATPComplex
Pricing
Credit
Check
Optional
synchronous APISynchronous API or
asynchronous
SAP CPQ with hybris –
Integration and Process Flow
© 2013 SAP AG. All rights reserved. 42Public
SAP CPQ for solution sales configuration Solution Configuration in hybris – Flexible access to product sources / catalogs
Products
available
Product import button
© 2013 SAP AG. All rights reserved. 43Public
SAP CPQ for solution sales configuration 2.0 Solution Configuration in hybris – Seamless integration into SAP ERP SD
© 2013 SAP AG. All rights reserved. 44Public
SAP CPQ for solution sales configuration 2.0Additional enhancements, supported with hybris, CRM, ERP deployment
Integration Scenarios
ERP - Lite ETO: Allow the creation of Sales Order BOM from a solution configuration
ERP - Promotion of Solution Sub-item: Intelligent product selector in the quotation process
SSC Engine and Solution Modeling Environment (SME) Enhancements
Advanced syntax and engine capabilities: Class specific domain restrictions, Ctics Groups,
“not specified”, “not in”, Sticky Defaults
Externalized Variant Tables & Object Descriptions
Increased user experience for expert modeling tasks: Multiple KB generation, Multiple
KB/Model graphical overview
Model distribution infrastructure: Pfucntions and Pricing Userexits distribution mechanism
New Naming
“SAP CPQ for solution sales configuration” replaces “SAP Solution Sales Configuration”
© 2013 SAP AG. All rights reserved. 45Public
SAP CPQ for Solution Sales Configuration
Summary
Solution Configuration Engine
Robust and scalable Configuration Engine optimized
for Solution composition in a Bottom-Up approach.
Knowledgebase Orchestration allowing easier model
maintenance and better engine performance
Solution Modeling Environment
Eclipse Plug-In for high productivity and collaboration
based model maintenance
Sales and Service Process Integration
Seamless integration in SAP Sales and Service
processes - SAP CRM, SAP ERP SD, hybris
Analytics
Solution configuration data extractor allowing solution
data sales analytics
Business Benefits
Increased margins by moving from product towards
system/solutions business
Fast front office initiated sales processes, even for
complex systems and solutions
Order
Integration
Solution
Modeling
Environment
Solution
Configuration
Engine
Interactive
Pricing
Solution
Analytics
Quotation /
Order Mgmt:
• SAP CRM
• SAP ERP
• hybrisSolution
Configuration
UI
© 2013 SAP AG. All rights reserved. 46Public
Agenda: SAP Configure, Price, and Quote (SAP CPQ)
Solution Overview and Strategy
SAP CPQ with hybris 5.3, 5.4, 5.5
SAP CPQ for Solution Sales Configuration 2.0
Overview CPQ related SAPPHIRE and ASUG presentations
© 2013 SAP AG. All rights reserved. 47Public
SAP CPQ for Product and Solution Sales ConfigurationOverview CPQ related presentations at SAPPHIRE / ASUG
ASUG
CPQ Best Practices: How To Configure, Price and Quote in E-Commerce and for Internal Sales
Harald Reitz (SAP), Steve Lenz (SAP)
CW701 – Lecture presentation - S331D, Wednesday May 6th, 2015 12:30pm – 01:30pm
Lessons learned from SSC implementations – EMC, IBM, Lexmark and Ericsson
By Nishan Pillay (IBM GBS) and Steve Lenz (SAP)
CW1200 – Lecture presentation - S331D, Wednesday May 6th, 2015 04:15pm – 05:15pm
SAPPHIRE
Demo Theatre: Streamline Configure, Price, and Quote in E-Commerce and Internal Sales - IN20743
Harald Reitz, SAP
Industries Demo Theater IN101 - Wednesday May 6th, 2015 4:00pm – 4:20pm
Industries Demo Theater IN101 - Thursday May 7th, 2015 4:00pm – 4:20pm
Microforum: Sell More Complex Products & Service Parts Through E-Commerce & CPQ - IN20748
Harald Reitz, SAP
Industries Microforum IN106, Thursday May 7, 2015 2:00pm to 2:45pm
Thank You!
Contact information:
Harald Reitz
Solution Manager – SAP for Industrial Machinery & Components
95 Morton Street, New York, NY 10014, USA
+1-215-253-7973