8/14/2019 CW9Z61 Listening

1/18

1

LISTENINGLISTENING

Lesson # CW9Z61

8/14/2019 CW9Z61 Listening

2/18

2

COMMUNICATIONCOMMUNICATION

COMMUNICATION IS THECOMMUNICATION IS THE

EXCHANGE OR FLOW OFEXCHANGE OR FLOW OF

INFORMATION OR IDEAS FROMINFORMATION OR IDEAS FROM

THE SENDER TO THE RECEIVER.THE SENDER TO THE RECEIVER.

EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATIONOCCURS WHEN THE RECEIVEROCCURS WHEN THE RECEIVER

UNDERSTANDS THE SAMEUNDERSTANDS THE SAMEMESSAGE THE SENDER INTENDSMESSAGE THE SENDER INTENDS

TO TRANSMIT.TO TRANSMIT.

8/14/2019 CW9Z61 Listening

3/18

3

YOU NEED TOYOU NEED TOKNOW THISKNOW THIS

ABOUTABOUT

LISTENING...LISTENING...

8/14/2019 CW9Z61 Listening

4/18

4

IT IS CENTRAL TOIT IS CENTRAL TO

YOUR SUCCESSYOUR SUCCESS

8/14/2019 CW9Z61 Listening

5/18

5

WHY?WHY?

Technical Competence -- being able to

comprehend and recall material more accurately

and to reduce the number of performanceerrors.

Human Consideration -- being able to

respond to anyone, even a stranger, in anappropriate manner and to reduce unproductive

feelings among fellow workers, family members,

and friends.

8/14/2019 CW9Z61 Listening

6/18

6

MEMORIES ARE SHORTMEMORIES ARE SHORT

At least 50% is lost immediately after we hear it,

25% more with the passage of time.

8/14/2019 CW9Z61 Listening

7/18

7

TIME SPENT COMMUNICATING

DURING AN AVERAGE WORK DAY

Speaking--30%

Writing--10%

Reading--

15%

Listening--45%

8/14/2019 CW9Z61 Listening

8/18

8

YOU NEED TO KNOW THISYOU NEED TO KNOW THIS

ABOUT LISTENINGABOUT LISTENING

* You cant listen any better than youve been

trained.

* As listeners, we are ineffective and

inefficient.

* You can learn to listen better.

* Communication is a shared responsibility --

both the listener and speaker must take 100%responsibility.

* Face-to-face communication is an active

process -- it involves you.

8/14/2019 CW9Z61 Listening

9/18

9

THE COMMUNICATIONMISMATCH

Writing

15-25

wpm

Thinking

1,000

wpm

Reading

250

wpm

Speaking/Listening

145-160

wpm

8/14/2019 CW9Z61 Listening

10/18

10

SELF-IMAGE

IMAGEO

FTHE

SPEA

KER

SITUAT

ION

ENVIRONMENT

MOTIVES

EXPE

CTATIONS

INTEN

TIONS KNOW

LEDGE

EXPERIENCES

ATTITUDES

8/14/2019 CW9Z61 Listening

11/18

11

TECHNICAL ERRORS MADETECHNICAL ERRORS MADE

WHILE LISTENINGWHILE LISTENING

OMISSIONS

ADDITIONS

DISTORTIONS

8/14/2019 CW9Z61 Listening

12/18

12

Questions?Questions?

TEST

8/14/2019 CW9Z61 Listening

13/18

13

1. Assuming in advance that the subject isuninteresting or unimportant.

3. Mentally criticizing the speakers delivery.

5. Getting overstimulated when questioning or

opposing an idea.

7. Listening only for the facts, wanting to skip the

details.

5. Trying to take notes on everything said.

DETERRENTS TO EFFECTIVE

LISTENING

8/14/2019 CW9Z61 Listening

14/18

14

6. Pretending to be attentive.

7. Allowing the speaker to be inaudible or

incomplete.

8. Avoiding technical messages.

9. Overreacting to certain words or phrases.

10. Daydreaming.

DETERRENTS TO EFFECTIVE

LISTENING (CONT.)

8/14/2019 CW9Z61 Listening

15/18

15

NEED

PRIOR KNOWLEDGE

YOU CAN BE AN EFFECTIVE

LISTENERTWO CONDITIONS THAT ARE NECESSARY

FOR LEARNING TO TAKE PLACE:

8/14/2019 CW9Z61 Listening

16/18

16

LISTENINGLISTENING

GOOD LISTENING IS AN ART WHICH

CAN BE CULTIVATED BY:

* Not making assumptions about what is goingon in the speakers mind.

* Not jumping to conclusions.

* Keeping an open mind.

* Staying silent until the speaker is finished.

8/14/2019 CW9Z61 Listening

17/18

17

WAYS TO GATHER THE MOSTWAYS TO GATHER THE MOST

INFORMATION WHILEINFORMATION WHILELISTENINGLISTENING

* Anticipate the speakers point before he

makes it.

* Identify what the speaker has for evidence.

* Summarize periodically as you listen.

8/14/2019 CW9Z61 Listening

18/18

18

Know how to listen, andyou will profit

even from those who talkbadly.

-Plutarch