cwin 17 madrid / nuno duarte oliveira - i naa-s

I’M HAPPY

Innovation at MY Service

CWIN Madrid, September, Nuno Duarte Oliveira

2Copyright © Capgemini 2016. All Rights Reserved.

Innovation at MY Service | September 2017

Availability and access are no

longer market issues…

Pace Impact Source

Today, innovation cycles are measured in days and

weeks with a level of impact that can reshape industries

and uproot longstanding business models. To stay

ahead, companies need to utilise global emerging

technologies and a diverse start-up ecosystem.

Why do we need to Innovate?



…applying innovation and

becoming proficient at doing so, as a core

competency, are the new market realities.

Many organisations are not designed to innovate effectively. They

lack the necessary:• Processes, methods and strategic alignment

• Innovative talent

• Culture that encourages, rewards and promotes innovation

• Mindset to manage risks

In an innovation landscape that is increasingly leveraging

emerging technologies, constant attention must be paid to ensure

organisations are aware of what’s out there.

Talent Culture RiskProcess

Many organizations are not designed to innovate effectively



Traditional approaches to problem solving are no longer effective

Traditional approaches short circuit the creative process, ignoring

the need for group commitment and alignment for breakthrough

creativity.

• Intent: Are we committed to doing this, individually and collectively?

• Insight: What are the various pathways to success? What is the best option to pursue?



Answer the 6 questions every time you innovate…

WHAT

• Do we know What we want or are we just playing around with ‘new’ gadgets?

WHERE

• Do we know best place to start with? Big ‘pain’ or non critical processes?

WHEN

• Do we know the best suitable time to innovate? Is it an continuous activity?

HOW

• The realization steps… research, doing…doing..doing…? Discover the How?

WHO

• Did we identified the right stakeholders? Are we getting the proper sponsorship?

WHY

• If we don’t know where to go, how do we know we are already there? Measuring

results is a must to provide evidences of added value and continue…



Becoming THE preferred applied innovation partner

Take a co-creation and collaboration approach with an expansive ecosystem to build prototypes, proof-of-

concepts and demonstrate business value

Introduce you to a global ecosystem of start-ups,

academics and some of the largest business &

technology partners

Utilize a structured framework to

manage the innovation process

Help you to understand and apply emerging

technologies like Cloud, Big Data and IOT?

Explore and experiment in a safe, secure and

immersive environment that is designed to

foster the exchange and application of

innovation

Engage with a multi-disciplinary team of innovation experts,

strategists, designers, architects, technologists

and more

Imagine if you could…



INaaS framework and methodology

Discover

Leverage assets like

TechnoVision Theater

and Leading Digital to

educate and align

Business and IT decision

makers.

Executive alignment

Share key innovations, disruptors and issues

facing specific sectors. Identify areas of top

importance and be immersed in the most

relevant showcases and prototypes. Also, be

introduced to leading start-ups, VC ‘s,

business and technology providers.

Sector innovation

Contextualize emerging trends such as cloud, IOT, Insights & Data,

CyberSecurity, and Vanguard IT. Demonstrate how these emerging

capabilities can help to increase sales, decrease costs, advance new

business models. Share relevant showcases, prototypes and be

introduced to leading start-ups, VC ‘s , business and technology

providers. Identify specific use cases to explore in depth.

Emerging Trends

Show tangible examples

and leading practices

which are emerging that

allow companies to

advance innovation with

great speed and scale.

Applying Innovation

Devise

Expand upon the outcomes

of the Discover stage; work

together to develop the

customer journey.

Customer Journey Maps

Rapidly and iteratively develop visualization, mock-ups,

business cases and architecture. Demonstrate the

latest methods and tools to compress cycle times and

validate a concept’s value. Co-locate with Capgemini,

start-ups, and leading technology providers during this

process.

Minimum Viable Product

Scale and refine the MVP into a

comprehensive prototype, business case

and supporting architecture. Co-locate

with Capgemini, start-ups, and leading

technology providers during this process.

Prototype

Drive executive alignment, define

pilot success criteria.

Pilot

Deploy

Drive alignment with leadership and the

organization to ensure the innovation is

adopted and leveraged. Understand

common challenges and risks early.

Executive & Enterprise Alignment

Plan for all aspects of adoption and scaling to ensure

outcomes are realized and ensure end-users are

getting value thus driving adoption. Leverage

progressive change management methods. Assure the

right underlying infrastructure and security mechanisms

are in place.

Adoption & Scaling

Leverage the latest methods and

tools to minimize lead time, increasing

responsiveness.

Agile Deployment

Sustain

Sustain innovation by using

our global network to learn

about new technologies, use

cases and continually push

your program forward.

Sustaining innovation

Learn to become more proficient

at innovation. Continue to learn and

understand what is involved with

establishing a clear innovation charter

and becoming proficient at innovation.

Innovation strategy

Becoming proficient at innovation means developing the right

processes, governance, funding, ecosystem, and culture.

Learn best practices and how Capgemini can help to advance

these capabilities.

Innovation governance



Service Catalog

Leading Digital

Accelerators:

• Tours of the possible

• Discovery workshop

• Demo’s and

reference visits

• Discovery & Curation

of start-ups (Iterate

Studio)

• Business Awareness

workshop

Experimentation

Business Case & Risk

Assessment

Minimum Viable Product

Business Platform

Review

Accelerators:

• Rapid Ideation

workshop

• POC

• Pilot design, execution,

assessment &

refinement

• Proposition & customer

journey design

Outcome-Centric Design

Gap Analysis

Executive & Enterprise

Alignment

Agile Deployment

Adoption & Scaling

Change Management

Innovation Diagnostic

Innovation Portfolio

Assessment

Innovation Strategy

Innovation Governance

Innovation Process

Applied Innovation Basics

TechnoVision Theater

Discover Devise Deploy Sustain

Innovation Center

Development



Considerations to take into account in design and implementationInnovation centre concepts, innovation methods and design criteria

The goal of the Innovation Center Development is to design and create the ‘Minimum

Viable Innovation Centre’ that fits the organizational and business context. During the

design relevant aspects, such as people & competencies, practices & processes,

relationships & governance, financial management & tooling must be address.

Innovation Lab = Discovering = Create new

(digital) ideas, experiment with them and test

business relevance with prototypes & PoC’s.

Incubator = Devise = Bring ideas to

Minimum Viable Products (e.g. actual product

or service for clients or internal solution), test

it with end users to get real field insights and

pivot it if needed.

Scale-up Accelerator = Deploy = Scale up

and integrate a business solution to a global /

enterprise wide level in short programs.

CONCEPTS METHODS

Technology Push approach to rapidly

experiment with digital to create an innovative

mindset & identify business issues that can

be solved with digital.

Business Demand approach to address

fundamental business challenges at the

intersection of “customer” problems



Contact information

Nuno

Duarte OliveiraCTO / Chief Architect Iberia

[email protected]

Capgemini Spain | Madrid

Edificio CEDRO. Anabel Segura,

14. 28108 Alcobendas (Madrid)

Insert

contact

picture

mailto:[email protected]

About Capgemini

With more than 180,000 people in over 40 countries, Capgemini is a global leader in

consulting, technology and outsourcing services. The Group reported 2015 global

revenues of EUR 11.9 billion. Together with its clients, Capgemini creates and delivers

business, technology and digital solutions that fit their needs, enabling them to achieve

innovation and competitiveness. A deeply multicultural organization, Capgemini has

developed its own way of working, the Collaborative Business Experience™, and draws on

Rightshore®, its worldwide delivery model.

Learn more about us at

www.capgemini.com

The information contained in this presentation is proprietary.

Copyright © 2016 Capgemini. All rights reserved.

Rightshore® is a trademark belonging to Capgemini.

http://www.capgemini.com/

http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm

http://www.capgemini.com/about/how-we-work/the-collaborative-business-experiencetm

http://www.capgemini.com/about/how-we-work/rightshorer

http://www.capgemini.com/about/how-we-work/rightshorer



cwin 17 madrid / nuno duarte oliveira - i naa-s

Presentations & Public Speaking