cxmsummit - mike lewis - social media leadership
DESCRIPTION
2012 Trends in CXM & Social MediaTRANSCRIPT
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CXMSUMMIT
DallasPRESENTED BY
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#cxmsummit13
Gift cards will go to:t� 5PQ�$POUSJCVUPSt� .PTU�3FUXFFUFE
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Customer Experience
Management
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Trends in CXM &
Social Media
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Business Conferencing Solutions
www. 8 0 0 r o l l c a l l . c o m
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Organized by
Sponsored by
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Our Forecast for TRENDS in
2013
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Customer Data & Loyalty
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Social Media Lead
Generation
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Social MediaCustomer
Service
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Social Media is not BUZZ METRICS
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DATA IS THE NEW OIL &OIL NEEDS A REFINERY
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Customer Experience Managementis REAL & critical to success
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BRAND CHATTER
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Data Mining & Analysis should guide
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Market Opportunities
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Sales & Lead Generation
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Recruiting & Human Resources
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Product Innovation
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Compliance & Risk Management
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Customer Service
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Reputation Management
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3 THEMES FOR
TODAY
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Customer Data & Loyalty
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Social Media Lead
Generation
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Social MediaCustomer
Service
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CXMSUMMITTake Away
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InnovativePartners
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EngageCustomers asIndividuals
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Seek data thatcomplimentsyour strategy
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ProvideMeasurableReturn
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CocktailReception