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Copyright © 2005, Oracle. All rights reserved.

11i Oracle Order Management Fundamentals Table of Contents 1

11i Oracle Order Management Fundamentals Student Guide

D16814GC20

Edition 2.0

January 2005

D40232


11i Oracle Order Management Fundamentals Table of Contents 2

Copyright © Oracle Corporation, 2005. All rights reserved.

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Author

Tyra Crockett, Pratima Mahtani, Manjula Shankar

Technical Contributors and Reviewers

Vanessa Graziano, Rebecca Zarchikoff, David Reitan, Susan Flierl, Natalia Rachelson, Stacey Gomes, David Barnacle, Steve Best, Amit Batra, Nami Hosomatsu, Bernadette Kennedy, Chayne Kosloske, David Chin, Eric O'Brien, Friederun Baudach-Jaeger, Kathy Wohnoutka, Lynn Warneka, John Brazier, David Millin.

This book was published using: oracletutor


11i Oracle Order Management Fundamentals Table of Contents i

Table of Contents

Order to Cash Lifecycle Overview.................................................................................................................1-1 Order to Cash Lifecycle Overview ................................................................................................................1-2 Objectives ......................................................................................................................................................1-3 Order to Cash Lifecycle.................................................................................................................................1-4 Order Lifecycle..............................................................................................................................................1-5 Overview of Application Integration.............................................................................................................1-6 Order Management Process...........................................................................................................................1-7 Viewing and Managing Orders......................................................................................................................1-8 Scheduling Process ........................................................................................................................................1-9 Pricing Process ..............................................................................................................................................1-10 Shipping Process ...........................................................................................................................................1-11 AutoInvoice Process ......................................................................................................................................1-12 Receivables Process.......................................................................................................................................1-13 Cash Management Process ............................................................................................................................1-14 Summary........................................................................................................................................................1-15

Overview of Oracle Order Management Process .........................................................................................2-1 Overview of Oracle Order Management Process .........................................................................................2-2 Objectives ......................................................................................................................................................2-3 Overview of Order Management in the Order to Cash Lifecycle ..................................................................2-4 Order Management Process...........................................................................................................................2-5 Order Management – Multiple Fulfillment Models.......................................................................................2-6 Order Management Multiple Fulfillment Models – Ship from Stock............................................................2-7 Order Management Multiple Fulfillment Models – Make to Order ..............................................................2-8 Order Management Multiple Fulfillment Models – Internal Order ...............................................................2-9 Order Management Multiple Fulfillment Models – Configure to Order, ATO, PTO....................................2-10 Order Management Multiple Fulfillment Models – Back to Back Orders ....................................................2-11 Order Management Multiple Fulfillment Models – Drop Ship to Customer.................................................2-12 Overview of Order Management Integration.................................................................................................2-14 Overview of the Order Management Process ...............................................................................................2-15 Overview of Customer Relationships ............................................................................................................2-16 Overview of Inventory Organizations ...........................................................................................................2-17 Overview of Inventory Items.........................................................................................................................2-18 Overview of Simple Negotiation within Order Management ........................................................................2-19 Overview of Order Entry...............................................................................................................................2-20 Overview of Blanket Sales Agreements ........................................................................................................2-21 Overview of Querying on Prices and Availability.........................................................................................2-22 Overview of Managing Orders ......................................................................................................................2-23 Summary........................................................................................................................................................2-24

Items .................................................................................................................................................................3-1 Items ..............................................................................................................................................................3-2 Objectives ......................................................................................................................................................3-3 Agenda...........................................................................................................................................................3-4 What is Enterprise Structure? ........................................................................................................................3-5 Enterprise Structure Example 1 .....................................................................................................................3-7 Enterprise Structure Example 2 .....................................................................................................................3-8 Inventory Structure Considerations ...............................................................................................................3-10 Enterprise Structure in Vision .......................................................................................................................3-12

Guided Demonstration – Enterprise Structure in Vision Operations.........................................................3-13 Agenda...........................................................................................................................................................3-15 Define Units of Measure................................................................................................................................3-16 Unit of Measure Example..............................................................................................................................3-18


11i Oracle Order Management Fundamentals Table of Contents ii

Define Unit of Measure Classes ....................................................................................................................3-19 Unit of Measure Conversion..........................................................................................................................3-20

Practice - Create a Unit of Measure...........................................................................................................3-22 Solution – Create an Unit of Measure and Standard Conversion ..............................................................3-23

Defining Inter-class Conversions ..................................................................................................................3-25 Agenda...........................................................................................................................................................3-26 What is an Item? ............................................................................................................................................3-27 Oracle Applications Use Items ......................................................................................................................3-28 How Do Oracle Applications Use Items?......................................................................................................3-29 Item Attributes...............................................................................................................................................3-31 Item Statuses Representing the Life Cycle ....................................................................................................3-33 Item Attributes Used in Item Status...............................................................................................................3-35 Item Master Organization and Child Organizations ......................................................................................3-37 Agenda...........................................................................................................................................................3-39 Creating an Item ............................................................................................................................................3-40 Implementation Considerations .....................................................................................................................3-41 Describing Item Attributes – Order Management .........................................................................................3-42 Describing Item Attributes - Invoicing..........................................................................................................3-46 Describing Attributes Controls at Master Level ............................................................................................3-48 Describing Attributes Controls at Child Level ..............................................................................................3-49 Describing Item Status Attribute Controls.....................................................................................................3-51 Describing Item Templates............................................................................................................................3-52

Practice - Create an Item............................................................................................................................3-53 Solution – Create an Item ..........................................................................................................................3-54

Summary........................................................................................................................................................3-59 Manage Parties and Customer Accounts.......................................................................................................4-1

Manage Parties and Customer Accounts .......................................................................................................4-2 Objectives ......................................................................................................................................................4-3 Agenda...........................................................................................................................................................4-4 Customer Overview.......................................................................................................................................4-5 Party Model Overview...................................................................................................................................4-6 Party Model ...................................................................................................................................................4-8 Party Model and Relationships......................................................................................................................4-9 Party Model Components ..............................................................................................................................4-11 Managing Parties ...........................................................................................................................................4-12 Party Sites......................................................................................................................................................4-13 Customer Accounts........................................................................................................................................4-14 Integrating Party Information ........................................................................................................................4-15 Data Quality Management Overview ............................................................................................................4-16 Agenda...........................................................................................................................................................4-17 Profile Classes ...............................................................................................................................................4-18 Profile Class Characteristics ..........................................................................................................................4-20

Practice - Create a Customer Profile Class ................................................................................................4-21 Solution - Create a Customer Profile Class ...............................................................................................4-22

Managing Customer Account Profiles...........................................................................................................4-23 Updating Profile Classes ...............................................................................................................................4-24 Reviewing Profile Class Changes..................................................................................................................4-25 Agenda...........................................................................................................................................................4-26 Data Quality Management Overview ............................................................................................................4-27 Data Quality Management (DQM)................................................................................................................4-28 How Does DQM Work? ................................................................................................................................4-29 Fuzzy Search .................................................................................................................................................4-30 Query Word Replacement .............................................................................................................................4-31 Entry Methods ...............................................................................................................................................4-32 Business Issues ..............................................................................................................................................4-33 Business Purposes..........................................................................................................................................4-34


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Multiple Sites and Business Purposes: Centralized Example ........................................................................4-35 Multiple Sites and Business Purposes: Decentralized Example ....................................................................4-36 Interface Data Entry.......................................................................................................................................4-37 Using Standard and Quick Entry ...................................................................................................................4-39

Practice - Create a Customer using the Standard Data Entry Form...........................................................4-41 Solution - Create a Customer using the Standard Data Entry Form ..........................................................4-44

Differences Between Standard and Quick Entry ..........................................................................................4-47 Practice - Create a Customer using the Quick Data Entry Form ...............................................................4-48 Solution - Create a Customer using the Quick Data Entry Form...............................................................4-49

Dun & Bradstreet (D&B) Integration ............................................................................................................4-50 D&B Data Formats........................................................................................................................................4-51 D&B Online...................................................................................................................................................4-52 D&B Batch Loading......................................................................................................................................4-53 Agenda...........................................................................................................................................................4-54 Customer Account Relationships ..................................................................................................................4-55

Practice - Create a Customer Account Relationship ..................................................................................4-56 Solution - Create a Customer Account Relationship .................................................................................4-57

Agenda...........................................................................................................................................................4-58 Oracle Trading Community Architecture ......................................................................................................4-59 TCA Parties ...................................................................................................................................................4-60 TCA Administration ......................................................................................................................................4-61 Using Party Paying Relationships .................................................................................................................4-62 Using Customer Account Relationships ........................................................................................................4-63 Party Paying and Customer Account Relationships ......................................................................................4-64 Creating Party Paying Relationships .............................................................................................................4-65 Pay Within Paying Relationships ..................................................................................................................4-66 Party Paying Relationships Process Flow......................................................................................................4-67 Pay Below Paying Relationships ...................................................................................................................4-68 Relationship Types and Relationship Groups................................................................................................4-69 Agenda...........................................................................................................................................................4-70 Merge Parties or Customer Accounts ............................................................................................................4-71 Party Merge ...................................................................................................................................................4-73 Agenda...........................................................................................................................................................4-74 Reviewing Information..................................................................................................................................4-75 Common Search Scenarios ............................................................................................................................4-76 Reports...........................................................................................................................................................4-77 Agenda...........................................................................................................................................................4-78 Required Customer Profile Setup Steps.........................................................................................................4-79 Collectors.......................................................................................................................................................4-80 Payment Terms..............................................................................................................................................4-81 Optional Customer Profile Setup Steps .........................................................................................................4-82 Required Setup Steps for Customers .............................................................................................................4-84 Profile Options...............................................................................................................................................4-85 Optional Setup Steps for Customers..............................................................................................................4-87 Flexible Address Formatting .........................................................................................................................4-89 Summary........................................................................................................................................................4-91

Enter Orders ....................................................................................................................................................5-1 Enter Orders...................................................................................................................................................5-2 Objectives ......................................................................................................................................................5-3 Agenda...........................................................................................................................................................5-4 Order Creation Methods ................................................................................................................................5-5 Simple Negotiation in Oracle Order Management ........................................................................................5-6 Sales Order ....................................................................................................................................................5-7 Blanket Sales Agreements .............................................................................................................................5-9 Order Against Blanket Sales Agreements......................................................................................................5-10 Authoring and Negotiating Contract Terms ..................................................................................................5-11


11i Oracle Order Management Fundamentals Table of Contents iv

Agenda...........................................................................................................................................................5-12 Simple Negotiation in Order Management ....................................................................................................5-13 Workflow Integration in Negotiation ............................................................................................................5-14 Agenda...........................................................................................................................................................5-16 Order Header .................................................................................................................................................5-17 Order Transaction Type.................................................................................................................................5-18

Guided Demonstration - Order Transaction Type .....................................................................................5-20 Practice - Setting up Transaction Types ....................................................................................................5-22

Defaulting Rules ............................................................................................................................................5-25 Guided Demonstration - Defaulting Rules ................................................................................................5-26 Practice - Create a Defaulting Rule ...........................................................................................................5-28 Solution – Create a Defaulting Rule ..........................................................................................................5-29

Entering Header Customer Information ........................................................................................................5-31 End Customer ................................................................................................................................................5-32

Guided Demonstration - End Customer.....................................................................................................5-33 Entering Header Pricing Information ............................................................................................................5-35 Gross Margin Display....................................................................................................................................5-37 Entering Additional Header Information.......................................................................................................5-38

Guided Demonstration - Entering Order Header .......................................................................................5-39 Applying Sales Credits ..................................................................................................................................5-40

Guided Demonstration - Applying Sales Credits.......................................................................................5-41 Practice - Create a Sales Order & Apply Sales Credit ...............................................................................5-43 Solution - Create a Sales Order Header and Apply Sales Credits..............................................................5-44

Agenda...........................................................................................................................................................5-47 Line Transaction Type...................................................................................................................................5-48 Line Statuses..................................................................................................................................................5-49 Advanced Item Search...................................................................................................................................5-50

Guided Demonstration - Advanced Item Search .......................................................................................5-51 Entering Line Information .............................................................................................................................5-52 Related Items .................................................................................................................................................5-54 Entering Line Pricing Information.................................................................................................................5-55 Line Pricing Fields.........................................................................................................................................5-57 Line Date Fields ............................................................................................................................................5-58 Entering Line Shipping Information..............................................................................................................5-59

Guided Demonstration - Entering Line Information..................................................................................5-60 Practice - Create a Sales Order Line..........................................................................................................5-61 Solution - Create a Sales Order Line .........................................................................................................5-62

Available to Promise (ATP) ..........................................................................................................................5-63 Entering Sets..................................................................................................................................................5-64

Guided Demonstration - Entering Line Sets ..............................................................................................5-65 Automatic Fulfillment Set and Line Set Assignment ...................................................................................5-66 Ship Set For Each Line..................................................................................................................................5-67 Entering Line Addresses................................................................................................................................5-68 Entering Return Information..........................................................................................................................5-69 Entering Return Information (continued) ......................................................................................................5-70 Ordering Service Programs............................................................................................................................5-71

Guided Demonstration - Ordering Service Programs ................................................................................5-72 Applying Attachments ...................................................................................................................................5-73

Guided Demonstration - Applying Attachments .......................................................................................5-74 Multiple and Partial Payments.......................................................................................................................5-75 How Multiple and Partial Payments differ from Single Payment..................................................................5-76 Agenda...........................................................................................................................................................5-77 Blanket Sales Agreements (BSA)..................................................................................................................5-78 Negotiation Agreement..................................................................................................................................5-79 Approve BSA ................................................................................................................................................5-80 Customer Signs BSA.....................................................................................................................................5-81 Order Against BSA (Blanket Release) ..........................................................................................................5-82


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Default Terms from BSA to Release .............................................................................................................5-83 Accumulate Quantities/Amounts Ordered against BSA................................................................................5-84 Terminate BSA..............................................................................................................................................5-86

Guided Demonstration - Blanket Sales Agreements..................................................................................5-87 Practice - Blanket Sales Agreements .........................................................................................................5-89 Solution – Create a BSA and a Release against the BSA ..........................................................................5-90

Agenda...........................................................................................................................................................5-94 Internal Requisition Overview.......................................................................................................................5-95 Creating an Internal Order .............................................................................................................................5-97 Internal Requisition or Internal Order Process Flow .....................................................................................5-98

Guided Demonstration - Creating an Internal Order .................................................................................5-99 Practice - Create an Internal Sales Order ...................................................................................................5-101 Solution - Create an Internal Sales Order ..................................................................................................5-103

Agenda...........................................................................................................................................................5-109 Drop Ship Overview......................................................................................................................................5-110 Drop Ship Across Sets of Books ...................................................................................................................5-112 Drop Ship Change Management....................................................................................................................5-116

Guided Demonstration - Creating Drop Ship Order Lines ........................................................................5-118 Practice - Create a Drop Ship Order ..........................................................................................................5-121 Solution - Create a Drop Ship Order .........................................................................................................5-122

Agenda...........................................................................................................................................................5-125 Understanding Back-to-Back Orders.............................................................................................................5-126 Agenda...........................................................................................................................................................5-128 Scheduling Orders .........................................................................................................................................5-129

Guided Demonstration - Scheduling an Order Line ..................................................................................5-130 Scheduling Options........................................................................................................................................5-131 Scheduling Orders - Available to Promise.....................................................................................................5-132

Guided Demonstration - Scheduling Available to Promise .......................................................................5-133 Item Substitution at Scheduling.....................................................................................................................5-134 Publishing Plan Results to Oracle Order Management..................................................................................5-135 Scheduling - Reserve .....................................................................................................................................5-136

Guided Demonstration - Reserving an Order Line ....................................................................................5-137 Practice - Schedule Order ..........................................................................................................................5-138 Solution - Schedule Order .........................................................................................................................5-140

Modes of Reserving.......................................................................................................................................5-142 Scheduling Across Orders .............................................................................................................................5-144 Scheduling Organizer Window......................................................................................................................5-145 Enhanced Reservations..................................................................................................................................5-146 Agenda...........................................................................................................................................................5-148 Booking Orders .............................................................................................................................................5-149

Guided Demonstration - Booking Orders ..................................................................................................5-150 Practice - Book Order ................................................................................................................................5-151 Solution – Creating and Booking the Order ..............................................................................................5-152

Agenda...........................................................................................................................................................5-153 Copying Orders .............................................................................................................................................5-154

Guided Demonstration - Copying Orders ..................................................................................................5-155 Practice - Copying Orders With the Quotes Function ...............................................................................5-156 Solution – Copying Orders with the Quotes Function...............................................................................5-157

Copy Function to support Quotes and BSA...................................................................................................5-159 Agenda...........................................................................................................................................................5-160 Import Orders Processing ..............................................................................................................................5-161 High Volume Order Processing (HVOP) ......................................................................................................5-162 Agenda...........................................................................................................................................................5-164 Required Setup Steps for Entering Orders.....................................................................................................5-165 Additional Required Setup Steps...................................................................................................................5-166 Profile Options...............................................................................................................................................5-167 Parameters .....................................................................................................................................................5-169


11i Oracle Order Management Fundamentals Table of Contents vi

Steps Related to Invoicing.............................................................................................................................5-170 Detailed Order Statuses for Invoicing ...........................................................................................................5-171 Tax.................................................................................................................................................................5-172 Quick Codes ..................................................................................................................................................5-173 Workflow.......................................................................................................................................................5-174 Document Sequencing...................................................................................................................................5-175 Order Import Sources ....................................................................................................................................5-176 Customers ......................................................................................................................................................5-177 Items ..............................................................................................................................................................5-178 Optional Setup Steps for Entering Orders .....................................................................................................5-179 Related Items and Manual Substitution .........................................................................................................5-181 Summary........................................................................................................................................................5-182

Manage Orders ................................................................................................................................................6-1 Manage Orders ..............................................................................................................................................6-2 Objectives ......................................................................................................................................................6-3 Agenda...........................................................................................................................................................6-4 Processing Constraints...................................................................................................................................6-5 Update Orders and Order Lines .....................................................................................................................6-7

Guided Demonstration – Update Order .....................................................................................................6-8 Practice - Update Order .............................................................................................................................6-9 Solution - Update Order.............................................................................................................................6-10

Mass Updates.................................................................................................................................................6-12 Guided Demonstration – Mass Change .....................................................................................................6-13 Practice - Mass Change .............................................................................................................................6-14 Solution - Mass Change.............................................................................................................................6-15

Overview of Versioning ................................................................................................................................6-21 Automatic Versioning....................................................................................................................................6-22 Manual Versioning ........................................................................................................................................6-23 Tracking Versions..........................................................................................................................................6-24 Audit Trail .....................................................................................................................................................6-25 Processing Constraints for Audit Trail ..........................................................................................................6-26 Splitting Order Lines .....................................................................................................................................6-27

Guided Demonstration - Splitting Order Lines..........................................................................................6-29 Practice - Split Line and Create Ship Set...................................................................................................6-30 Solution - Split Line and Create Ship Set ..................................................................................................6-31

Agenda...........................................................................................................................................................6-34 Approval Enhancements................................................................................................................................6-35 Approval Workflow.......................................................................................................................................6-36 Agenda...........................................................................................................................................................6-37 Hold Types ....................................................................................................................................................6-38 Hold Names ...................................................................................................................................................6-39

Guided Demonstration – Create Hold Name .............................................................................................6-40 Practice - Create Hold Name .....................................................................................................................6-41 Solution - Create Hold Name.....................................................................................................................6-42

Apply Holds...................................................................................................................................................6-44 Guided Demonstration – Apply Holds ......................................................................................................6-46 Practice - Apply Holds...............................................................................................................................6-48 Solution - Apply Holds..............................................................................................................................6-50

International Trade Management (ITM) Partner Integration.........................................................................6-56 Release Holds ................................................................................................................................................6-57

Guided Demonstration – Release Holds ....................................................................................................6-58 Practice - Release Holds ............................................................................................................................6-60 Solution - Release Holds ...........................................................................................................................6-61

Agenda...........................................................................................................................................................6-66 Manage Credit Checking ...............................................................................................................................6-67 Credit Check Hold .........................................................................................................................................6-68


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Guided Demonstration - Credit Checking .................................................................................................6-70 Practice - Credit Checking.........................................................................................................................6-72 Solution – Credit Checking .......................................................................................................................6-73

Agenda...........................................................................................................................................................6-78 Cancel Orders ................................................................................................................................................6-79

Guided Demonstration – Cancel Order......................................................................................................6-80 Practice - Cancel Order..............................................................................................................................6-82 Solution -Cancel Order ..............................................................................................................................6-83

Agenda...........................................................................................................................................................6-86 Closing Orders and Lines ..............................................................................................................................6-87 Agenda...........................................................................................................................................................6-88 Order Purge ...................................................................................................................................................6-89 Purging Considerations..................................................................................................................................6-91

Guided Demonstration – Purge Order .......................................................................................................6-92 Summary........................................................................................................................................................6-93

Order Inquiry ..................................................................................................................................................7-1 Order Inquiry .................................................................................................................................................7-2 Objectives ......................................................................................................................................................7-3 Agenda...........................................................................................................................................................7-4 Pricing and Availability.................................................................................................................................7-5 Inquire on Price without creating Sales Order...............................................................................................7-6 Inquire on Availability...................................................................................................................................7-7 Automatically create quote or sales order from Price and Availability inquiry.............................................7-8 Agenda...........................................................................................................................................................7-9 Order Organizer Overview ............................................................................................................................7-10 Find Orders....................................................................................................................................................7-11

Guided Demonstration - Find Orders and Order Lines..............................................................................7-13 Summary Form..............................................................................................................................................7-14

Guided Demonstration – Summary Form..................................................................................................7-16 Navigator Tree Functionality.........................................................................................................................7-17

Guided Demonstration – Navigator Tree...................................................................................................7-18 Folder Files....................................................................................................................................................7-19

Guided Demonstration - Folder File ..........................................................................................................7-20 Practice - Order Organizer.........................................................................................................................7-21 Solution - Order Organizer ........................................................................................................................7-23

Agenda...........................................................................................................................................................7-28 Order Information Portal ...............................................................................................................................7-29 Order Status Information ...............................................................................................................................7-30 Delivery Information .....................................................................................................................................7-31 Summary........................................................................................................................................................7-32

Credit Management.........................................................................................................................................8-1 Credit Management .......................................................................................................................................8-2 Objectives ......................................................................................................................................................8-3 Agenda...........................................................................................................................................................8-4 Set Up Oracle Credit Management................................................................................................................8-5 Define Credit Analysts ..................................................................................................................................8-6 Assign Credit Analyst to Accounts................................................................................................................8-7 Define Lookups .............................................................................................................................................8-8 Define System Options..................................................................................................................................8-9 Define Scoring Models ..................................................................................................................................8-10 Assign Automation Rules ..............................................................................................................................8-11 Credit Checklist .............................................................................................................................................8-12 Credit Usage Rule Sets ..................................................................................................................................8-13 Define Credit Hierarchies ..............................................................................................................................8-14 Define Customer Profile Classes ...................................................................................................................8-15 Customer Profile Classes: Credit Profile Tab...............................................................................................8-16


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Use Customers-Standard ...............................................................................................................................8-17 Agenda...........................................................................................................................................................8-18 Process Credit Reviews .................................................................................................................................8-19 Initiate a Credit Review.................................................................................................................................8-20 Collecting Credit Data ...................................................................................................................................8-21 Analyzing Credit Data ...................................................................................................................................8-22 Making a Recommendation...........................................................................................................................8-23 Implementing the Recommendation..............................................................................................................8-24 Agenda...........................................................................................................................................................8-25 Credit Management Application Workflow ..................................................................................................8-26 Oracle Approvals Management (AME).........................................................................................................8-27 Agenda...........................................................................................................................................................8-28 Review Credit Management Performance .....................................................................................................8-29 Agenda...........................................................................................................................................................8-30 Define Credit Hierarchies ..............................................................................................................................8-31 Identify a Credit Hierarchy............................................................................................................................8-32 Summary........................................................................................................................................................8-33

Overview of Pricing .........................................................................................................................................9-1 Overview of Pricing.......................................................................................................................................9-2 Objectives ......................................................................................................................................................9-3 Agenda...........................................................................................................................................................9-4 Order to Cash Lifecycle.................................................................................................................................9-5 Overview of Pricing in the Order to Cash Process ........................................................................................9-6 Overview of Pricing Integration ....................................................................................................................9-7 Overview of Pricing Concepts.......................................................................................................................9-9 Overview of the Pricing Engine ....................................................................................................................9-11 Overview of Pricing Security ........................................................................................................................9-12 Overview of Price Lists .................................................................................................................................9-13 Overview of Pricing Agreements ..................................................................................................................9-15 Overview of Formulas ...................................................................................................................................9-16 Overview of Qualifiers ..................................................................................................................................9-17 Overview of Modifiers ..................................................................................................................................9-18 Overview of Contexts and Attributes ............................................................................................................9-20 Overview of Freight and Special Charges Modifiers.....................................................................................9-21 Overview of Basic vs. Advanced Pricing ......................................................................................................9-22 Summary........................................................................................................................................................9-24

Basic Pricing.....................................................................................................................................................10-1 Basic Pricing..................................................................................................................................................10-2 Objectives ......................................................................................................................................................10-3 Agenda...........................................................................................................................................................10-4 Pricing Security Overview.............................................................................................................................10-5 Security Implementation Steps ......................................................................................................................10-6 Security Implementation Steps – Mapping Security Requirements ..............................................................10-7 Security Implementation Steps – Assigning Pricing Entities to an Operating Unit.....................................10-8 Security Implementation Steps – Creating Privileges....................................................................................10-9 Security Implementation Steps – Setting up Default Security Profile Options .............................................10-10 Security Implementation Steps – Turning Security On .................................................................................10-11 Security Features and impact on Forms/Windows ........................................................................................10-12 Agenda...........................................................................................................................................................10-13 Price List Creation .........................................................................................................................................10-14 Price List Header ...........................................................................................................................................10-15 Price List Line ...............................................................................................................................................10-17 Price List Line (contd.) ..................................................................................................................................10-19 Copy Price List ..............................................................................................................................................10-21

Guided Demonstration – Copy a Price List ...............................................................................................10-22 Practice - Copy Price List ..........................................................................................................................10-23


11i Oracle Order Management Fundamentals Table of Contents ix

Solution - Copy Price List .........................................................................................................................10-24 Agenda...........................................................................................................................................................10-26 Price List Maintenance - Overview ...............................................................................................................10-27 Manual Price List Updates.............................................................................................................................10-28

Guided Demonstration – Manual Price List Update..................................................................................10-29 Practice - Manual Price List Update ..........................................................................................................10-30 Solution - Manual Price List Update .........................................................................................................10-31

Adjust Price List ............................................................................................................................................10-32 Guided Demonstration – Adjust Price List ................................................................................................10-34 Practice - Adjust Price List ........................................................................................................................10-35 Solution - Adjust Price List .......................................................................................................................10-36

Add Items to Price List ..................................................................................................................................10-38 Guided Demonstration - Add Items to New Price List ..............................................................................10-39 Practice - Add Items to a Price List ...........................................................................................................10-41 Solution - Add Items to a Price List ..........................................................................................................10-42

Agenda...........................................................................................................................................................10-44 Agreement Overview.....................................................................................................................................10-45 Agreement .....................................................................................................................................................10-47

Guided Demonstration – Agreement Price List.........................................................................................10-48 Practice - Agreement Price List .................................................................................................................10-50 Solution - Agreement Price List ................................................................................................................10-51

Agenda...........................................................................................................................................................10-55 Formula Overview.........................................................................................................................................10-56 Basic Pricing Formula ...................................................................................................................................10-57 Pricing Attributes...........................................................................................................................................10-58 Factor List......................................................................................................................................................10-59

Guided Demonstration – Pricing Formula.................................................................................................10-61 Static Formula Update Program ....................................................................................................................10-62 Agenda...........................................................................................................................................................10-63 Qualifier Overview........................................................................................................................................10-64 Seeded Qualifier Contexts .............................................................................................................................10-65 Agenda...........................................................................................................................................................10-67 Modifier Overview ........................................................................................................................................10-68 Modifier List..................................................................................................................................................10-69 Modifiers Lines .............................................................................................................................................10-70 Modifier Line Examples ................................................................................................................................10-72 Modifier Types ..............................................................................................................................................10-73 Agenda...........................................................................................................................................................10-74 Overview of Freight and Special Charges Modifiers.....................................................................................10-75 Seeded Freight Charges .................................................................................................................................10-76 Setting up Freight and Special Charges Modifiers ........................................................................................10-77

Guided Demonstration – Freight and Special Charges Modifiers .............................................................10-78 Practice - Freight and Special Charges Modifiers .....................................................................................10-79 Solution – Freight and Special Charges Modifiers ....................................................................................10-80

Agenda...........................................................................................................................................................10-83 Overview of Attribute Management ..............................................................................................................10-84 Setup Steps – Creating Contexts and Attributes ............................................................................................10-87 Setup Steps – Linking Attributes to a Pricing Transaction Entity (PTE).......................................................10-89 Agenda...........................................................................................................................................................10-91 Profile Options in Basic Pricing ....................................................................................................................10-92 Summary........................................................................................................................................................10-94

Oracle Shipping Execution Overview............................................................................................................11-1 Oracle Shipping Execution Overview ...........................................................................................................11-2 Objectives ......................................................................................................................................................11-3 Order to Cash Life Cycle...............................................................................................................................11-4 Overview of Shipping in the Order to Cash Process .....................................................................................11-5


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Overview of Shipping Execution Integration ...............................................................................................11-6 Overview of Shipping Concepts ....................................................................................................................11-7 Overview of Pick Release..............................................................................................................................11-9 Overview of Pick Confirm and Staging Subinventory ..................................................................................11-10 Overview of Ship Confirmation ....................................................................................................................11-11 Overview of Deliveries and Delivery Lines ..................................................................................................11-12 Overview of Packing LPNs/Containers.........................................................................................................11-13 Overview of Trips..........................................................................................................................................11-14 Overview of Query Manager .........................................................................................................................11-15 Overview of Shipping Transactions Form.....................................................................................................11-16 Overview of Quick Ship ................................................................................................................................11-17 Overview of Shipping Exceptions .................................................................................................................11-18 Summary........................................................................................................................................................11-19

Oracle Shipping Execution .............................................................................................................................12-1 Oracle Shipping Execution ............................................................................................................................12-2 Objectives ......................................................................................................................................................12-3 Agenda...........................................................................................................................................................12-4 Shipping Execution Flow ..............................................................................................................................12-5 Shipping Concepts.........................................................................................................................................12-7 Pick Release Concepts...................................................................................................................................12-10 Pick Release Process Flow ............................................................................................................................12-12 Ship Confirm Process Flow...........................................................................................................................12-15 Automated Ship Confirm...............................................................................................................................12-18 One Step Shipping .........................................................................................................................................12-19 Shipping Transactions Form..........................................................................................................................12-21

Guided Demonstration – Shipping Transaction Form ...............................................................................12-23 Quick Ship User Interface .............................................................................................................................12-24

Guided Demonstration – Quick Ship Window ..........................................................................................12-26 Shipping Roles and User Security .................................................................................................................12-28 Shipping Exceptions ......................................................................................................................................12-29

Guided Demonstration – Define Shipping Exceptions ..............................................................................12-31 Agenda...........................................................................................................................................................12-32 Release Sales Orders .....................................................................................................................................12-33

Guided Demonstration – Release Sales Orders .........................................................................................12-35 Practice - Release Sales Orders .................................................................................................................12-37 Solution - Release Sales Orders.................................................................................................................12-38

Methods to Pick Release................................................................................................................................12-44 Pick Release Parameters ................................................................................................................................12-45 Configuring Pick Release Process .................................................................................................................12-47 Auto Create Delivery.....................................................................................................................................12-49 Agenda...........................................................................................................................................................12-51 Ship Confirm .................................................................................................................................................12-52

Guided Demonstration – Ship Confirm Delivery ......................................................................................12-54 Practice - Ship Confirm Delivery ..............................................................................................................12-56 Solution – Ship Confirm Delivery .............................................................................................................12-57

Shipping Transaction Parameters ..................................................................................................................12-62 Shipping Documents......................................................................................................................................12-64

Guided Demonstration – Define Document Sets.......................................................................................12-65 Ship Confirm Rules .......................................................................................................................................12-66 Ship Confirm Deliveries SRS........................................................................................................................12-69 Agenda...........................................................................................................................................................12-71 Working with Deliveries and Delivery Lines ................................................................................................12-72 Delivery Parameters ......................................................................................................................................12-75 Delivery Line Processing Statuses.................................................................................................................12-77 Packing into LPNs/Containers.......................................................................................................................12-79 Container Load Details ..................................................................................................................................12-81


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Guided Demonstration – Define Container Load Details ..........................................................................12-83 Working with Trips .......................................................................................................................................12-84 Agenda...........................................................................................................................................................12-86 Shipping Parameters ......................................................................................................................................12-87 General Parameters........................................................................................................................................12-89 Transportation................................................................................................................................................12-91 Global Shipping Parameters ..........................................................................................................................12-93 Shipping Exceptions ......................................................................................................................................12-96

Guided Demonstration – View Shipping Exceptions ................................................................................12-97 Pick Slip Grouping Rules .............................................................................................................................12-99

Guided Demonstration – Define Pick Slip Grouping Rules ......................................................................12-101 Practice - Define Pick Slip Grouping Rules ..............................................................................................12-102 Solution - Define Pick Slip Grouping Rules..............................................................................................12-103

Release Sequence Rules ................................................................................................................................12-105 Guided Demonstration – Define Release Sequence Rules ........................................................................12-107 Practice - Define Release Sequence Rules.................................................................................................12-108 Solution -Define Release Sequence Rules.................................................................................................12-109

Release Rules.................................................................................................................................................12-110 Guided Demonstration – Define Release Rules.........................................................................................12-112 Practice - Define Release Rules.................................................................................................................12-113 Solution - Define Release Rules ................................................................................................................12-114

Freight Carriers..............................................................................................................................................12-117 Guided Demonstration – Freight Carriers..................................................................................................12-118

Freight Cost Types.........................................................................................................................................12-119 Guided Demonstration – Define Freight Cost Types.................................................................................12-120

Freight Cost – Freight Charges......................................................................................................................12-121 Transit Times.................................................................................................................................................12-122 Shipping Documents Sets ..............................................................................................................................12-123 Choose Printers..............................................................................................................................................12-125 Shipping Roles and User Security .................................................................................................................12-126

Guided Demonstration – Define Roles ......................................................................................................12-128 Guided Demonstration – Grant Access to Roles .......................................................................................12-129 Practice - Define Roles ..............................................................................................................................12-130 Solution - Define Roles .............................................................................................................................12-131 Practice - Grant Access to Roles................................................................................................................12-136 Solution -Grant Access to Roles................................................................................................................12-137

Regions and Zones.........................................................................................................................................12-138 Calendars .......................................................................................................................................................12-140 Profile Options...............................................................................................................................................12-141 Lookups .........................................................................................................................................................12-144 Shipping Execution Reports ..........................................................................................................................12-146 Departure Ship Notice Outbound (DSNO)....................................................................................................12-151 Oracle Transportation Execution...................................................................................................................12-152 Summary........................................................................................................................................................12-153

Appendix A: Tax Accounting Process ...........................................................................................................13-1 Appendix A Tax Accounting Process............................................................................................................13-2 Objectives ......................................................................................................................................................13-3 Agenda...........................................................................................................................................................13-4 Order Management Global Taxes Overview .................................................................................................13-5 Receivables Global Tax Overview ................................................................................................................13-6 Other Products ...............................................................................................................................................13-7 Global Tax Overview ....................................................................................................................................13-8 Tax Overview ................................................................................................................................................13-10 Value Added Tax Overview ..........................................................................................................................13-11 US Sales Tax Overview.................................................................................................................................13-12 US Sales Tax Example ..................................................................................................................................13-13


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Tax Partner Process Overview.......................................................................................................................13-14 Other Taxes in Oracle Applications...............................................................................................................13-16 Agenda...........................................................................................................................................................13-18 Tax Setup Steps .............................................................................................................................................13-19 Tax Setup Steps Continued............................................................................................................................13-20 Defining Tax Codes and Rates ......................................................................................................................13-21 Setting Up Inclusive and Exclusive Tax........................................................................................................13-23

Practice - Define a Tax Code.....................................................................................................................13-24 Solution - Define a Tax Code ....................................................................................................................13-25

Tax Groups Overview ...................................................................................................................................13-26 Setting Up Tax Groups (Optional).................................................................................................................13-27 Compound Tax Example ...............................................................................................................................13-28 Inclusive Tax with Compounding Example ..................................................................................................13-29 Defining Condition Sets ................................................................................................................................13-30

Practice - Create a Tax Group....................................................................................................................13-31 Solution - Create a Tax Group...................................................................................................................13-32

Select a Tax Control Method.........................................................................................................................13-34 Setting Up Account Method (Optional).........................................................................................................13-36 Assigning Tax Codes to Items.......................................................................................................................13-37 Defining Tax Preferences, Defaults, and Rules .............................................................................................13-38 Defining Tax Exemptions..............................................................................................................................13-40 Defining Transaction Types ..........................................................................................................................13-41 Defining AutoAccounting for Tax.................................................................................................................13-42 Enabling Calculation of Tax on Freight ........................................................................................................13-43 Defining Tax Profile Options ........................................................................................................................13-44 For Order Management Profile Options ........................................................................................................13-45 Agenda...........................................................................................................................................................13-46 Tax Accounting Overview.............................................................................................................................13-47 Setting Up Tax Accounting for Deferred Tax ...............................................................................................13-48

Practice - Deferred Tax Codes...................................................................................................................13-49 Solution - Deferred Tax Codes ..................................................................................................................13-50

Defining Receivables Activities ....................................................................................................................13-52 Changing Tax Transactions ...........................................................................................................................13-53 Adjusting Tax on Invoices.............................................................................................................................13-54 Tax Credit Memo...........................................................................................................................................13-56 Agenda...........................................................................................................................................................13-57 Tax Reporting Ledger Overview ...................................................................................................................13-58 Tax Extract Overview....................................................................................................................................13-59 Sources of Data..............................................................................................................................................13-61 Tax Ledger Reporting Options ......................................................................................................................13-62 Matrix Reporting ...........................................................................................................................................13-63 RXi Report Steps ...........................................................................................................................................13-64 Modifying Attribute Sets ...............................................................................................................................13-65 Defining Summary Details ............................................................................................................................13-67 Publish RXi Reports ......................................................................................................................................13-68 Managing Access to RXi Reports and Attribute Sets ....................................................................................13-69 Summary........................................................................................................................................................13-70


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Preface

Profile

Before You Begin This Course

Before you begin this course, you should have the following qualifications:

• Thorough knowledge of the overall Order Management Reconciliation Process

• Ability to navigate Oracle Applications

Prerequisites

• 11i E-Business Suite Essentials for Implementers

How This Course Is Organized

11i Oracle Order Management Fundamentals is an instructor-led course featuring lecture and hands-on exercises. Online demonstrations and written practice sessions reinforce the concepts and skills introduced.


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Related Publications

Oracle Publications Title Part Number

Oracle Order Management User’s Guide A88765_05

Oracle Order Management Implementation Manual A95861_03

Additional Publications

• System release bulletins

• Installation and user’s guides

• Read-me files

• International Oracle User’s Group (IOUG) articles

• Oracle Magazine


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Typographic Conventions

Typographic Conventions in Text Convention Element Example Bold italic Glossary term (if

there is a glossary) The algorithm inserts the new key.

Caps and lowercase

Buttons, check boxes, triggers, windows

Click the Executable button. Select the Can’t Delete Card check box. Assign a When-Validate-Item trigger to the ORD block. Open the Master Schedule window.

Courier new, case sensitive (default is lowercase)

Code output, directory names, filenames, passwords, pathnames, URLs, user input, usernames

Code output: debug.set (‘I”, 300); Directory: bin (DOS), $FMHOME (UNIX) Filename: Locate the init.ora file. Password: User tiger as your password. Pathname: Open c:\my_docs\projects URL: Go to http://www.oracle.com User input: Enter 300 Username: Log on as scott

Initial cap Graphics labels (unless the term is a proper noun)

Customer address (but Oracle Payables)

Italic Emphasized words and phrases, titles of books and courses, variables

Do not save changes to the database. For further information, see Oracle7 Server SQL Language Reference Manual. Enter [email protected], where user_id is the name of the user.

Quotation marks

Interface elements with long names that have only initial caps; lesson and chapter titles in cross-references

Select “Include a reusable module component” and click Finish. This subject is covered in Unit II, Lesson 3, “Working with Objects.”

Uppercase SQL column names, commands, functions, schemas, table names

Use the SELECT command to view information stored in the LAST_NAME column of the EMP table.

Arrow Menu paths Select File > Save. Brackets Key names Press [Enter]. Commas Key sequences Press and release keys one at a time:

[Alternate], [F], [D] Plus signs Key combinations Press and hold these keys simultaneously: [Ctrl]+[Alt]+[Del]


11i Oracle Order Management Fundamentals Table of Contents xvi

Typographic Conventions in Code Convention Element Example Caps and lowercase

Oracle Forms triggers

When-Validate-Item

Lowercase Column names, table names

SELECT last_name FROM s_emp;

Passwords DROP USER scott IDENTIFIED BY tiger;

PL/SQL objects OG_ACTIVATE_LAYER (OG_GET_LAYER (‘prod_pie_layer’))

Lowercase italic

Syntax variables CREATE ROLE role

Uppercase SQL commands and functions

SELECT userid FROM emp;

Typographic Conventions in Oracle Application Navigation Paths

This course uses simplified navigation paths, such as the following example, to direct you through Oracle Applications.

(N) Invoice > Entry > Invoice Batches Summary (M) Query > Find (B) Approve

This simplified path translates to the following:

1. (N) From the Navigator window, select Invoice then Entry then Invoice Batches Summary.

2. (M) From the menu, select Query then Find.

3. (B) Click the Approve button.

Notations:

(N) = Navigator

(M) = Menu

(T) = Tab

(B) = Button

(I) = Icon

(H) = Hyperlink

(ST) = Sub Tab


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Typographical Conventions in Oracle Application Help System Paths

This course uses a “navigation path” convention to represent actions you perform to find pertinent information in the Oracle Applications Help System.

The following help navigation path, for example—

(Help) General Ledger > Journals > Enter Journals

—represents the following sequence of actions:

1. In the navigation frame of the help system window, expand the General Ledger entry.

2. Under the General Ledger entry, expand Journals.

3. Under Journals, select Enter Journals.

4. Review the Enter Journals topic that appears in the document frame of the help system window.


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