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D1.LAN.CL10.09 Slide 1

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Write a short message in English This unit is comprised of three elements: Slide 2 1 Demonstrate the ability to take messages from oral input 2 Write short instructional message 3 Write short messages of appreciation, apology and explanation for absence

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Assessment Assessment for this unit may include: Oral questions Written questions Work projects Practical exercises Role plays Formal report from employer/supervisor Slide 3

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Element 1: Demonstrate the ability to take messages from oral input Performance criteria for this element are: Slide 4 Write a concise, clear message from oral input1.1 Use clear handwriting1.2 Include all necessary information1.3 Ensure all abbreviations are clear to the reader1.4 1.5 Use correct spelling of names and addresses

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Write a concise, clear message from oral input The first step in writing a clear and concise message is to understand all of the key information. When listening for important information for messages you must: Recognize who the person is that is providing the information Understand who the message is for Understand the action or content of the message Identify the time Identify the urgency (urgent, not urgent) Slide 5 Click

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Write a concise, clear message from oral input Useful language: Nouns Verbs Times, days, numbers, dates Signal words Slide 6

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Write a concise, clear message from oral input Things to do while we are away Michael, Your mother and I go on holiday tomorrow. While we are away dont forget to do the following things. Firstly, every Monday you need to put all of the rubbish in the bin outside. This is important otherwise the house will smell horrible. Next, you need to feed the dog and cat each day at 5pm. The dog eats 1kg of meat and the cat eats one tin of cat food. Their food is in the fridge. The paper gets delivered every morning at 6am, so you should bring it inside when you wake up. On Thursday the 10 th March, you will need to pick your sister up from the train station at 8pm. Her phone number is 123 456789, if you need to call her. Love Mum and Dad Slide 7

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Write a concise, clear message from oral input Hi Chris, I will be out of the office tomorrow for a meeting. Could you do some things for me? First, I need you to unlock the training room doors first thing in the morning (8am). The keys are in the top drawer under the cash register. Also, can you put the class lists on the training room doors, please? Finally, can you tell the teachers that their books are on their desks in the training rooms? Thanks! See you on Friday. Ruth Slide 8

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Write a concise, clear message from oral input Listen to the recording, take notes then write a short summary of the message: Slide 9 Click

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Use clear handwriting You may have to use or read handwriting for many different reasons in the workplace, such as: Messages Faxes Notes Luggage tickets Bookings Slide 10

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Use clear handwriting Write a short message. In the message you should include: Who you are Who you are writing the message to What the message is A time that you want the activity to happen or be completed by Thank you Slide 11

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Use clear handwriting Slide 12

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Include all necessary information It is important that you are able to hear key words or information and often this language will include: Days of the week Dates Times Phone numbers Peoples names Place names Company names Measurements: kilograms, distance, heights Directions Slide 13

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Include all necessary information Slide 14 Watch the video and take notes. Right click on the screen and click Play to watch the video

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Ensure all abbreviations are clear to the reader Conversation in a coffee shop Waiter: Tea or coffee? Customer:Coffee, please. Waiter:Milk, sugar? Customer:Both, please. Waiter:4.50, please. Customer:Thanks! Waiter:Thank you! Slide 15

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Ensure all abbreviations are clear to the reader Common abbreviations: HRGM ASAPRE: Ok!CEOGov. ? Slide 16

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Ensure all abbreviations are clear to the reader Slide 17 GM CFOFOMHKMRDMFBM PA

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Ensure all abbreviations are clear to the reader Slide 18 Emoticons: 1. :-(2. ;-)3. :-l4. 8-) 5. 8:-)6. :-[7. [:-)8. d:-) 9. :-D10. :-Q11. :-+

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Ensure all abbreviations are clear to the reader Text message abbreviations: GR8 2 CU last nite! Can u snd me your adr asap, plz? G2G OTW. CUL8R! Slide 19

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Use correct spelling of names and addresses In the service industry you will be required to take down customers personal details which may include: First name Surname Address Passport number Email address Slide 20

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Use correct spelling of names and addresses Spelling names with NATO phonetic alphabet: Slide 21 Click

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Use correct spelling of names and addresses Slide 22 LetterPhonetic letterLetterPhonetic Letter AAlphaNNovember BBravoOOscar CCharliePPapa DDeltaQQuebec EEchoRRomeo FFoxtrotSSierra GGolfTTango HHotelUUniform IIndiaVVictor JJulietWWindy KKiloXX-Ray LLimaYYankee MMikeZZulu

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Element 2: Write short instructional messages There are three performance criteria for this element: Slide 23 2.1 Structure a message into a logical set of instructions 2.2 Ensure instructions are clear and unambiguous 2.3 Use polite forms when requesting someone to carry out a set of instructions

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Structure a message into a logical set of instructions Short written messages are common in the workplace and in everyday life. When writing short messages it is important to: Summarise the main points Use abbreviations where necessary Put information into a logical order Slide 24

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Structure a message into a logical set of instructions Sequencing and signal words help to put instructions into a logical order. You need to be able to recognise and use them. For example: First, second, third Star with, begin at, end with Next, then, after that, following Finally, to finish, lastly Slide 25

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Structure a message into a logical set of instructions Write a short message describing instructions for taking out the rubbish Slide 26

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Ensure instructions are clear and unambiguous When writing messages you should: Use simple language Be precise Use specific vocabulary Include diagrams or pictures, if they can assist understanding Use point form, bullet points or numbers Avoid long explanations and complex sentences Put instructions in a logical order Avoid language that is confusing or unclear Use neat handwriting Use sequencing words: first, next, then, after that, finally Slide 27

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Ensure instructions are clear and unambiguous Slide 28

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Ensure instructions are clear and unambiguous Slide 29

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Use polite forms when requesting someone to carry out a set of instructions Being polite is an important aspect of the service industry. You should always say: Slide 30

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Use polite forms when requesting someone to carry out a set of instructions Look at the sentences below. Which is the most polite? Get me a towel! 1. Get me a towel, please! 2. Could you get me a towel? 3. Could you get me a towel, please? 4. Would you mind getting me a towel? 5. Would you mind getting me a towel, please? Slide 31

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Element 3: Write short messages of appreciation, apology and explanation of absence Performance criteria for this element include: Slide 32 Write a short message of thanks and apology to develop and maintain good working relationships 3.1 Write a short message explaining a temporary absence 3.2 Use appropriate expressions to start and finish the message 3.3 Use accurate grammar and vocabulary to express ideas 3.4

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Write a short message of thanks and apology to develop and maintain good working relationships In the workplace it is important to: Admit when you make a mistake Apologise for mistakes Acknowledge people who have helped you Say thank you Slide 33

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Write a short message of thanks and apology to develop and maintain good working relationships Reasons for apologising: Forgetting to do something Doing something the wrong way Not knowing how to do something Being late Getting angry Not communicating effectively Slide 34

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Write a short message explaining an absence Slide 35 Temporary Absence sick go to the toilet

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Write a short message explaining an absence There are many reasons why you might have to leave work temporarily and when writing a message to explain where and why you have gone, you can use: I had to I have gone.. I will be.. I am in/at/. I needed to Ive gone to. Slide 36

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Write a short message explaining an absence Speaking activity: Sorry I was late. I was watching the football and I forgot the time Jack, I have gone to the toilet. I will be back in 1 hour Mary, I have gone to the hospital with the Commis Chef. He cut his hand. I should be back by 2pm Dear Phil, I wont be coming to work today. Thanks! Owen, I am in the restaurant helping Fiona They are really busy and dont have enough staff. Call me if you need help Slide 37

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Use appropriate expressions to start and finish the message When starting and finishing a message you should: Identify the intended receiver of the message Be polite Use the right level of formality End the message politely Slide 38

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Use appropriate expressions to start and finish the message Slide 39

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Use accurate grammar and vocabulary to express ideas Slide 40

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Use accurate grammar and vocabulary to express ideas every go winter We skiing We go skiing every winter Slide 41

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Use accurate grammar and vocabulary to express ideas Slide 42 No preposition at on in Next weekthe weekend April Last year10 oclockTuesdaysJanuary 7ampublic holidayswinter nightMonday afternoonthe morning Thursdaythe evening weekdays2006

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Use accurate grammar and vocabulary to express ideas Slide 43 The M a g n o l I a T e r r a c e Restaurant The hotel restaurant is very popular with __X__ guests. The menu has a wide range of X Chinese, Thai, Japanese and Western dishes, to cater for all X tastes. The most popular dishes are La Zi Ji Ding (very spicy chicken), Fried Rice, Ginger Beef, and Peking Duck. The food is well- cooked, tender, and non-oily, and the portions are generous. The noodles are fresh they are made every morning on the noodle-making machine. Most of the dishes are served with X rice, and the guests can choose from a wide range of X fine wines and beers. There are X traditional dance performances every Friday and Saturday night. The restaurant is on X level three, and is open daily from 11.00am to 1.00am. It seats up to X 150 diners (60 in the smoking section and 90 in the non-smoking section). X casual attire is appropriate, and X reservations are recommended.

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Use accurate grammar and vocabulary to express ideas Collocations: Take a break break timebreak out Break up break in short break break off Weekend breaklunch breakbreak an egg Slide 44

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Use accurate grammar and vocabulary to express ideas Slide 45 football managerteamclub

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Use accurate grammar and vocabulary to express ideas Slide 46 Get up early out of bed

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Use accurate grammar and vocabulary to express ideas Slide 47 go hometo bedshopping

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Slide 48 Youve completed Write a short message in English unit