CommsDay MelbourneGearing up for the NBN

October 2012John Lindsay CTO iiNet Ltd

Changes

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International Network

iiNet Networks 3

35G40G used160G to go!

20G

NBN POIs

4

BoB

5

Customer Satisfaction

6

Source: Roy Morgan Business Survey (September 2011 - March 2012)

Fixed Internet Service Provider Business Satisfaction

Our 3 largest brands

Choice

7

Image: digitalart - www.freedigitalphotos.net

Decision Paralysis

8

Image: antpkr- www.freedigitalphotos.net

Best-in-class service and churn

9

Customer transfer

10

http://www.flickr.com/photos/12567713@N00/44514845/lightbox/

Litigation

11

Sovereign Risk

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Sovereign Risk

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eBay item 310403289041

WiFi

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• Over 400 access points around Australia• 30,000 to 40,000 unique mac addresses per day• Over 150,000 unique devices in a week

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Thank you!