d2l community webinar - online student expectations

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Webinar delivered 2/18/14. See links, resources, and webinar recording at https://community.desire2learn.com/2014-webinar-archives/

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Page 1: D2L Community Webinar - Online Student Expectations

Desire2Learn Community Webinars

For More Information:Community.Desire2Learn.com

Page 2: D2L Community Webinar - Online Student Expectations
Page 3: D2L Community Webinar - Online Student Expectations

Desire2Learn Community Webinars

• #1: Today’s session• #2: Tues. March 4

– Setting Expectations for e-Education: Faculty Edition (Higher Ed focus)

– Have you clearly defined and communicated…

• What the college expects from online faculty?

• What the online faculty should expect from the college?

Barry Dahl, D2L Community

Page 4: D2L Community Webinar - Online Student Expectations

Desire2Learn Community Webinars

• #3: Tues. March 18– Translating the Traditional to

Virtual: Creating a Classroom Culture that Engages Students and Promotes Success

• #4: Tues. April 1– Blended learning: Enhancing

communication and student feedback using D2L

– Guest: Jaqi Broadbent of Deakin University

Barbra Thoeming, D2L Community

Page 5: D2L Community Webinar - Online Student Expectations

The world is improved when people are able to reach their full potential through learning

We believe…

Page 6: D2L Community Webinar - Online Student Expectations

We offer innovative technologies that transform the learning experience

Page 7: D2L Community Webinar - Online Student Expectations

DELIVERY

FACE TO FACE

ACTIVITY

RIGID

PERCEPTIVE

EXPERIENCE

ONE SIZE FITS ALL

ONE SIZE FITS ME

PERSONAL

ADAPTIVE, INFORMED, PREDICTIVE

ON DEMAND,BLENDED, ONLINE

PERVASIVE

C-

Page 8: D2L Community Webinar - Online Student Expectations

Full Suite of Learning Technology

Desire2Learn Learning PlatformDesire2Learn Valence - Open Web Services, APIs, Integration Packs and Standards

3rd PartyApplications

Publisher Content

Other Analytics & Data Sources

AuthenticationSystems

SIS and HRSystems

Portals Mobile Devices

Page 9: D2L Community Webinar - Online Student Expectations

FUSION 2014

• Desire2Learn’s Annual Users Conference• Registration is open! Early bird available until May 1 • Why should you attend?

• Join the discussion on the most heated topics in eLearning• Build your network, share best practices and techniques• Learn about updates and future direction of Desire2Learn• Participate in hands-on training workshops• Be inspired by world renowned industry keynotes

• Main Conference Dates: July 14 – 16• Post Conference Dates: July 17 – 18

• Pure Product Training will be offered

• Venue: Music City Center, Nashville, TN• More information – visit www.Desire2Learn.com/FUSION

Page 10: D2L Community Webinar - Online Student Expectations

Setting Expectations for e-Education

Student Edition

Higher Education

Page 11: D2L Community Webinar - Online Student Expectations

Great Expectations

Page 12: D2L Community Webinar - Online Student Expectations

2009 PSOL – Summary Statement

1=Much worse than expected

2=Quite a bit worse than I expected

3=Worse than I expected

4=About what I expected

5=Better than I expected

6=Quite a bit better than I expected

7=Much better than expected

0% 5% 10% 15% 20% 25% 30%

So far, how has your college experience met your expectations?

Overall score 5.0

PSOL: Noel-Levitz Priorities Survey for Online Learners (data from Barry’s previous college)

Page 13: D2L Community Webinar - Online Student Expectations

But seriously…

Page 14: D2L Community Webinar - Online Student Expectations

Another PSOL Example (2005)

LSC National5.00

5.10

5.20

5.30

5.40

5.50

5.60

5.70

12. There are sufficient offerings within my program of study.

5.46

5.64 Satisfaction Score: Max of 7.0

My College

Page 15: D2L Community Webinar - Online Student Expectations

A Closer Look at Satisfaction (2005)

National A.A. Business Other4.80

5.00

5.20

5.40

5.60

5.80

6.00

Breakdown of College Data

12. There are sufficient offerings within my program of study.

5.91

5.64

5.365.27

Page 16: D2L Community Webinar - Online Student Expectations

A Closer Look at Satisfaction (2005)

National A.A. Business Other4.80

5.00

5.20

5.40

5.60

5.80

6.00

Breakdown of College Data

12. There are sufficient offerings within my program of study.

5.91

5.64What were their

expectations?

Page 17: D2L Community Webinar - Online Student Expectations

You Already Have Expectations

• The questions are …– How clearly have they been communicated?– How easy are they for the following to find?

• Students? (Feb. 18)• Faculty? (Mar. 4)• Staff and Administration? (Both)

Page 18: D2L Community Webinar - Online Student Expectations

An Epiphany Moment for Me

Like many other e-Learning Administrators, I believed that the expectations for online learning were well known and understood. In a faculty meeting, I mentioned our expectation of interactivity for our online courses.

Page 19: D2L Community Webinar - Online Student Expectations

An Epiphany Moment for Me

Like many other e-Learning Administrators, I believed that the expectations for online learning were well known and understood. In a faculty meeting, I mentioned our expectation of interactivity for our online courses.

One of our very first online faculty members said: “What do you mean you expect interaction in online classes? I’ve never heard that before.”

Page 20: D2L Community Webinar - Online Student Expectations

An Epiphany Moment for Me

Like many other e-Learning Administrators, I believed that the expectations for online learning were well known and understood. In a faculty meeting, I mentioned our expectation of interactivity for our online courses.

One of our very first online faculty members said: “What do you mean you expect interaction in online classes? I’ve never heard that before.”

Don’t believe that the expectations are common knowledge. They aren’t. Your expectations are not the same as mine.

Page 21: D2L Community Webinar - Online Student Expectations

Course Design Rubrics Can Help

Specific Review Standards PointsV.1 The course design provides learning activities to foster instructor-student, content-student, and if appropriate, student-student interaction. 3

V.2 The student requirements for course interaction are clearly articulated. 3

V.3 Clear standards are set for instructor response and availability (turn-around time for email, grades posted, etc.) 2

V. LEARNER INTERACTIONGeneral Review Standard: The effective design of instructor-learner interaction andmeaningful learner cooperation is essential to learner motivation, intellectual commitment, and personal development. (Course Design Rubric from former college)

Page 22: D2L Community Webinar - Online Student Expectations

Course Design Rubrics Can Help

• But they only go so far.• Did the interactions actually occur?• Did the feedback actually happen in

a timely manner?• The design rubric is only part of the

answer.

Page 23: D2L Community Webinar - Online Student Expectations

Do You Evaluate Teaching Quality?

• If not, why not?• If so, what do you base the

evaluation on?• How clear are the expectations of

the factors upon which they will be evaluated?

• Tune in March 4th for more on this.

Page 24: D2L Community Webinar - Online Student Expectations

Have you clearly defined the following items?

• What the college expects from online students.

• What online students should expect from your college.

• What the college expects from online faculty members. (March 4)

• What the online faculty should expect from the college. (March 4)

Page 25: D2L Community Webinar - Online Student Expectations

Where do students usually learn about the expectations?

Welcome page to the Online

Learning website

Self-test for online readiness

Online student orientation

(usually optional)Course Schedule

(maybe)

Course syllabi

Page 26: D2L Community Webinar - Online Student Expectations

Where should students learn about the expectations?

Single page on Online Learning

website

Open course syllabus and/or course schedule

College-wideExpectations

Course-specificExpectations

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Why should we bother with setting student expectations?

Establish a baseline set of expectations, creating consistency and relieving some burden on faculty.

Decide whether to allow faculty to set

different expectations on

course-by-course basis.

College-wideExpectations

Course-specificExpectations

Page 28: D2L Community Webinar - Online Student Expectations

College expectations of online students

• First week of class• Attendance

(engagement)• Internet access• Textbooks & other

materials• College

communications

• Policies & Code of Conduct

• Academic Honesty• Netiquette (civility)• Computer skills• Resolving technical

problems• Course evaluations

Sample of possible topics:

Page 29: D2L Community Webinar - Online Student Expectations

College expectations of online students• Example - Textbooks

– Students are expected to purchase textbooks or other required course materials IN ADVANCE of the start of the term, preferably 2-3 weeks prior to the start of the term to ensure that the books are in their possession at the start of the term.

– Go to the online bookstore (insert link)– Failure to acquire the required course materials in

a timely manner is not an acceptable excuse for missing deadlines at the beginning of the course.

Page 30: D2L Community Webinar - Online Student Expectations

Online students expectations of the college

• Course syllabi• Course length• Test proctoring• Evaluation &

oversight• Feedback/response

times• Textbook availability

• Interaction• Time flexibility• Calendar due dates• Academic support• Technical support

Sample of possible topics:

Page 31: D2L Community Webinar - Online Student Expectations

Online students expectations of the college

• Example: Time flexibility• Students should expect to find a reasonable amount of time

flexibility for completing course requirements. In online courses, time flexibility generally means the size of “windows of opportunity.”

• For example, a 2-day time period to take an online exam or quiz represents the window of opportunity for that requirement.

• Check the course syllabus or other faculty instructions to be sure that you understand how long you’ll have to complete various aspects of your online courses.

Page 32: D2L Community Webinar - Online Student Expectations

St. Petersburg College (FL)

A Northern U.S. University

A Southern U.S. University

Lake Superior College (MN)

San Juan College (NM)

Examples of Student Expectations

Page 33: D2L Community Webinar - Online Student Expectations

St. Petersburg CollegeExamples of posted expectations for students:

http://www.spcollege.edu/ecampus/help/expectations.htm

Login to new courses during first week … to

confirm their participation.

… report any violation of the SPC Academic

Honesty Policy.

Act in accordance with standards of reasonable

behavior, respect and civility.

Take an active role in each class, participating fully in class discussions, assignments and other

activities

Complete the "Student Survey of Instruction"

for each class to evaluate the instructor

and the course.

Page 34: D2L Community Webinar - Online Student Expectations

A Northern U.S. University

Example of posted expectations for students:

• Be open-minded about sharing life, work, and educational experiences as part of the learning process.

• Introverts and extroverts find that online learning requires them to talk about their experiences.

• Sharing is made easier by the anonymity of the online environment.

Page 35: D2L Community Webinar - Online Student Expectations

A Southern U.S. University

Example of posted expectations for students:• Expectations for Attendance

Although online courses don't require students to attend class at specific time or place, students are still required to "attend" class. For an online course, this means you must:

Login to the online course

the first day of class.

Email the instructor as prompted to

confirm registration.

Login to your course each

week of class (at a

minimum).

Page 36: D2L Community Webinar - Online Student Expectations

Lake Superior College

Example of what students should expect of the college:

• Grading

http://blogs.lsc.edu/expectations/student-expectations/

Students can expect to find a clear explanation of the instructor’s grading policy in the course syllabus.

Students can expect to find their grades for all assignments and other course requirements in the online grade book inside Desire2Learn.

Page 37: D2L Community Webinar - Online Student Expectations

Lake Superior College

Example of what the college expects of online students:

• Time Commitment

http://blogs.lsc.edu/expectations/expectations/

LSC expects that online students will generally spend a similar amount of time to complete an online course as they would to complete the same course offered on campus.

The general guideline for college courses is to expect to spend three hours per week (on average throughout the term) for each credit hour of a course. (Expect approx. 9 hours of weekly work time for a 3-credit course.)

Page 38: D2L Community Webinar - Online Student Expectations

San Juan College

Example of what students should expect of the college:

• Course Offerings:

http://www.sanjuancollege.edu/pages/6397.asp

Not all courses are offered via

online delivery.

No more than two "space-and-time" requirements such

as proctored exams

Hybrid course is a mixture of reduced

face-to-face classroom time

along with some required work on

the Internet

Students should not expect that all

required degree courses are offered

in every term at SJC.

Page 39: D2L Community Webinar - Online Student Expectations

San Juan College

Example of what the college expects of online students:

• SJC Communications:

http://www.sanjuancollege.edu/pages/6397.asp

Email is the official means of

communication for the college.

SJC faculty and administration

expects all students to read and take

action based upon … student email

system.

Students have the responsibility to recognize that

certain communications

may be time-critical.

"I didn't check my email," errors in

forwarding mail, (etc.) are not acceptable excuses for missing

official College communications via

email.

Page 40: D2L Community Webinar - Online Student Expectations

An Invitation

Community GroupsUsing Wiggio

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Client Collaboration with Wiggio

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What do Groups do in Wiggio?

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Q & A

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