d8e66for ivth module

8/2/2019 d8e66for Ivth Module

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By:

Shringarika Agarwal (B-17)

Stuti Shrivastava (B-18)

Anshu Agarwal (B-20)

Nikita Jain (B-33)

Knowledge ManagementIn Infosys Technologies


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Infosys Limited formally Infosys

Technologies is an Indian globaltechnology services companyheadquartered in Bangalore, India.Infosys is ranked #27 in the list of top

companies of India in Fortune India 500list in 2011.

Infosys was founded in 1981 byNarayana Murthy,Nandan Nilekani, N.S. Raghavan, S. Gopalakrishnan, S. D.

Shibulal, K. Dinesh and Ashok Arora.


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Infosys KM vision

To be an organization-

Where every action is fully enabled bythe power of knowledge.

Which truly believes in leveragingknowledge for innovation.

Where every employee is empoweredby the knowledge of every otheremployee.

Which is globally respected knowledgeleader.


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Efforts to manageknowledge at Infosys

Infosys realized that in order to sustaingrowth in the future, personnel with genericanalytical skills and high learning abilitywere needed.

Towards this end, lnfosys established its in-house Education and Research Department(E&RD) in 1991.In 1992, the E&RD encouraged lnfosys

employees to provide written documentsabout their experiences on the job, theirlearning on various topics relating tosoftware development and use . Suchinformation formed a part of what was called

the Body of Knowledge (BoK).


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The BoK was updated regularly by theE&RD and the department alsocontributed extensively to it. Print copiesof BoK were shared among the employees.By 1996, lnfosys was rapidly globalizing

its operations. Every year more than 1000

new employees were joining the company.In 1996, lnfosys launched Sparsh, a

corporate intranet. This enabled easyaccess to the BoKs and other information

to the employees.Soon, Sparsh evolved into a central

information portal at Infosys. In order to facilitate this sharing, a

'Process Assets' system was developed.


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In mid 1998, the need for anintegrated architecture to support the

learning needs of employees was felt.

The new architecture was designed

to make available courses onconcepts and technology,experimental knowledge in the

organization, learning resources likemanuals and journals and details ofthe projects carried out byemployees.


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KM Model of Maturity:

The KMM defined five KM Maturity Levelswhich were :

Default

Reactive

Aware

Convinced

Sharing

According to KMM, the knowledge life cyclehad three stages :

knowledge acquisition and updation

knowledge sharing & dissemination

knowledge reuse


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Infosys' KMM had three prongs :

People

Process

Technology

Higher maturity levels signified highercapabilities of the three prongs.


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THE LAUNCH OF KSHOP

The mission of KM efforts at lnfosyswas 'to ensure that allorganizational learning is

leveraged in delivering businessadvantage to the customer'.

lnfosys established a KM group with

nine employees, in 1999.The main objective of the KM group

was to drive a company-wide KM

program


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The company felt that knowledgedissemination should be carriedout through a central system inorder to maintain uniformity.

These factors led to theintroduction of Kshop, aknowledge portal launched in the

year 2000.The Kshop was started in a smallway on five PCs which also acted

as servers.Taking the feedback


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Kshop had four pillars - people,content, process and

technology. The four pillarsfacilitated creation, transfer andreuse of knowledge.

The four pillars facilitated creation,transfer and reuse of knowledge.

Through Kshop, the scope of BoK

whose creation and use was limitedto one project was expanded toencompass the entire organization.

The scope of Kshop was increased


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Types of content inKshop

Internal K-Assets-

Consisted of industry specific knowledgeassets, body of knowledge, project

snapshot documents, internal white papersand reports, reusable artifacts, discussiongroups and chat sessions and internalFAQs.

External K-Assets-

Included glossary of business andtechnical terms, technology summaries,

online journals.


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Four Dimensions of KShopRepository

Knowledge Area This content wasproprietary to Infosys and consisted ofdetails of about 2000 knowledge areas.The nature of knowledge- Case

studies, project details, write-ups,publications, white papers, tutorials, etc.Target Audience- The audience at

whom the content was targeted, which

included project managers, developers,programmers, etcSource of knowledge- The content that

was a part of kshop could be from either

external source or internal source.


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How to encourageemployees?

In order to encourage employeesto use and contribute to Kshop, the

KM group introduced KnowledgeCurrency Units (KCUs) in 2001.

All the employees of lnfosys whocontributed or reviewed thecontent of Kshop accumulatedKCUs. They could convert KCUs

into rewards.


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KNOWLEDGE CREATION ANDSHARING

Almost all the projects that Infosysundertook were broken down intoonsite and offshore components.

KM processes at Infosys operated atthree levels - project level, customerlevel and organizational level.

The organization level knowledgesharing was carried out throughKshop.

Through Kshop, the knowledge that


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ConclusionInfosys provides end-to-end workforce

collaboration and knowledge managementservices including Knowledge ManagementProcess Consulting, Collaboration and

Knowledge Management Applications,Portals, Content Management, DocumentManagement, Enterprise ApplicationIntegration, Security and Workflow.

Companys Knowledge ManagementServices help you assess your needs,evaluate technologies and recommendsolutions in the context of your business

problems.


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More than 85% of the employees said thatthey tried to reuse existing knowledge.

The company felt that knowledgedissemination should be carried outthrough a central system in order tomaintain uniformity, hence they developed

kshop.Kshop had four pillars - people, content,

process and technology.

Infosyss Knowledge Management wasbased on 3 prongs, people, process andtechnology.

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