dabbawala with 6 sigma
TRANSCRIPT
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The People who servers food with
out errors
Aravind.T.S
Assist Professor
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The Truth about Dabbawalas
Nutan Mumbai Tiffin Box Suppliers Assosiation(NMTBSA) started in 1890 as a charitable trust
They are all enrepreneurs
Standard rates for all (weight ,distance, space) each
have 35-40 clients Each earns 5000+ in a month
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5000 members in their society and cover 6070 km/ day
Number of tiffins are 2,00,000 (up and down
4,00,000)
Total turn over 50cr INR
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No modern technology No strike
Great time management
Six sigma rating (99.999999)
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Etiquitties followed during work
No alcohol drinking during business White cap during business
Carry ID cards
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Appraisal
HBR Guinness World Record
Replies belive it or not
Forbs magazine
ISO 9001-2000
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Major Features
Zero % fuel
Zero % moderntechnology
Zero % investment
Zero % Disputes99.9999%
performance
100 % CustomerSatisfaction
Food is taken fromhome or mess and
is delivered atoffice.
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Clients
11%students
15%businessmen
36%government
sector
38% privatesector
employee
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CODING
VL
PA 3
RESIDENTSTATION CODE
DESTINATIONPICKUP GROUPCODE
[USE OF COLOURS INCODES]
DESTINATION
ADDRESSCODE
[ABBREVIATION OFBUILDING]
FINALDESTINATION[DETAIL SPECIFICATIONFLOOR/ OFFICE NAME,
PERSON]
RESIDENTSTATION PICK
UP CODE[USE OF COLOURS IN
CODES]
DESTINATIONSTATION CODE
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Grant Road
(12)
Church Gate
(1-10)
Lower Parel(14)
2
3
7
4
5
6
Distribution
By Carriers
at lunchtime
To offices
Point of
Aggregation
And Sorting
C DB
A E
Collection from home
1
Supply Chain : FLOW LOGIC
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MARKETING THROUGH
DABBAWALAS
Star TV hired the services of Dabbawalas to distribute the pamphlets ofAmitabh Bacchan anchored KBC reaching 2 lakhs Mumbaikars in just 4days.
Maharashtra government propagates HIV awareness though Dabbawalaschannel.
Campaigns done for many companies in Mumbai.
Dabbawalas are the fastest and most economic method to reach the nookand corner of Mumbai.
This brings additional earning for Dabbawalas.
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MINIMUM CAPITAL
INVESTMENT
Only investment is the hard work , honesty , promptness and timemanagement.
Low cost offices.
Very cheap hand cart.
Easy to maintain cycles
Use public space for sorting.
No IT or HR department.
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MANAGEMENT PRICIPLES
DERIVED
Team work
Timemanagement
Innovation
Customer
relationshipmanagement
6 Sigma
Logistics AndSupply chainmanagement
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Know about
Six sigma
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Purpose of six sigma : To make customer happier and increase profits
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Six Sigma
Six Sigma is a highly disciplined process that helps acompany focus on developing and delivering near-perfect products and services.
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Why Six sigma ?
It is a methodology for continuous improvement
It is a methodology for creating products/ processes thatperform at high standards
It is a set of statistical and other quality tools arranged in
unique way
It is a way of knowing where you are and where youcould be!
It is a Quality Philosophy and a management technique
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Six Sigma
Six-Sigma is an integrated quality improvement
framework, which aims at ensuring no more than 3.4
defects per million opportunities.
process improvement framework known as DMAIC
(Define, Measure, Analyse, Implement, Control).
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Philosophy
The central idea behind Six Sigma is that if you canmeasure how many" defects you have in aprocess, you can systematically determine how
to eliminate those and approach zero defects.
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Win Win
Six Sigmaprovides maximum value to companies in
the forms of increased profits and maximum value to
consumers with high-quality products and services at
the lowest possible cost.
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ItisaPhilosophy
Anythinglessthanidealisanopportunityforimprovement
Defectscostsmoney Understandingprocessesandimprovingthemisthemostefficientway
toachievelastingresults
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ItisaProcess
Toachievethislevelofperformanceyouneedto:Define,Measure,Analyse,ImproveandControl
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DMAIC approach
DDefine
MMeasure
AAnalyze
IImprove
CControl
Identify and state the practical problem
Validate the practical problem by collecting data
Convert the practical problem to a statistical one, definestatistical goal and identify potential statistical solution
Confirm and test the statistical solution
Convert the statistical solution to a practical solution
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BenchmarkBaseline
Contract/Charter
KanoModel
Voiceofthe
Customer
QualityFunction
DeploymentProcessFlowMap
Project
Management
Managementby
Fact4Whats
7BasicToolsDefectMetrics
DataCollection,
Forms,Plan,
Logistics
Sampling
Techniques
Cause&EffectDiagrams
FailureModels&
EffectAnalysis
Decision&Risk
Analysis
StatisticalInference
ControlChartsCapability
ReliabilityAnalysis
RootCause
Analysis
5Whys
SystemsThinking
DesignofExperiments
Modelling
Tolerancing
RobustDesign
ProcessMap
StatisticalControlsControlCharts
TimeSeries
Methods
NonStatistical
Controls
Procedure
adherencePerformance
Mgmt
Preventiveactivities
Pokeyoke
DefineWhatiswrong?
MeasureData&Process
capability
AnalyzeWhenandwhere
arethedefects
ImproveHowtoget
tosixsigma
ControlDisplay
keymeasures
Tools for DMAIC
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ItisStatistics
6Sigmaprocesseswillproducelessthan 4
defectspermillionopportunities
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Source
Wiki /dabbawala
Sigsigma.com